CB Vehicle Rental and Leasing Auto Europe Complaints #2-21

Auto Europe review: Charged twice for a rental and billed before pickup

rococo of US

Aug 12, 2026 12:39 am UTC

Verified customer

Featured review

auto europe charged me twice for a car rental in messina italy april 14 -18. The hertz office I returned it to in Palermo charged me when I returned the car and I paid $240.23 at that time. The bill showed up on my bank statement april 19. Auto europe charged me $224.50 almost a month before I took the trip and rented the car. The bill showed up March 23,2026 on my bank statement. I did not get to italy until april 7. I rented the car april 14. I understand I am not supposed to pay until I return the car. How did you know my rental dates before I did? Your rental process has been very suspicious and you are difficult to contact. I am starting a fraud investigation with my bank.

Claimed loss: $224.50 for the unauthorized duplicate rental charge.

Desired outcome: Please refund the full $224.50. no apologies necessary but give me contact information that works. your website doesnt

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Auto Europe Contacts

Auto Europe phone numbers

+1 (888) 223-5555

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USA and Canada

+61 130 025 2086

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Australia

+64 800 453 930

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New Zealand

+49 894 120 7269

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60%
Confidence score

Germany & Rest Of Europe

+7 499 648 1520

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100%
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Russia

+86 400 810 6878

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China

+852 81 973 913

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Hong Kong

+27 800 983 468

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100%
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South Africa

+90 850 390 2867

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Turkey

+1 (207) 842-2000

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South America

+1 (800) 223-5555

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Auto Europe emails

customerservice@autoeurope.com

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39 Commercial St, Portland, Maine, ME04101, United States

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