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1.2 180 Reviews

Audible Complaints Summary

8 Resolved
161 Unresolved
Our verdict: If considering services from Audible with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Audible reviews & complaints 180

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M
7:12 am EST

Audible cheaters!!

Stay away from this terrible website and no matter what you do just don't give them your credit card details, these people will scam you and steal your money. When I signed up for Audible I had no idea about extra charges but as soon as I gave them all the necessary information they started charging my card and they did that without my permission. As soon as I noticed that there was money disappearing from my account I contacted Audible rep and wasted 3 hours trying to get my money back. They refused. In the end I cancelled my account but did not get a refund. This is a cheater website, don't believe them!

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M
4:55 am EST

Audible unauthorized credit card charges

My credit card is being charged with US$ 14.95, on 6th of every month from past 6 to 8 months, even though I have not made any subscription or purchases.

The entry shows as follows
Audible Adbl.co/bill US 14.95 USD

Kindly look into the matter and reimburse the unauthorised credit card charges debited to my Manhattan card at the earliest.

Thanking you
Chandrakant Gurupadppa Mahalingashetty
Bangalore
India
Mobile No: [protected]
mail: [protected]@dataone.in

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D
3:28 pm EST

Audible audible services

Did not order this service, had no idea money was coming out of my account or this so called service, called my bank and called the company that is running this scam, [protected] talked to someone who I hardly understood (thick accent ). Was told service was cancelled and money will be returned in 7 to 10 business days; if not will be getting in touch with my bank and making sure no more money will be taken out from this scam company.

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T
6:07 am EST

Audible my account

I am extremely disappointed with Audible! I was an active member of Audible for three years and loved it and had many credits there, but recently then cancelled my account without any notification and I still have no idea what happened!
When I contacted Audible representative he asked me not to worry and promised to find out what was the reason. But every time I contacted them I got nothing but empty promises, they said they'll let me know as soon as they get the information. I had so many unused credits there and that is not fair that such a terrible thing happened to me! I didn't brake any rules, and didn't do anything wrong. Please Audible, fix this as soon as possible!

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F
3:49 pm EST

Audible unauthorized charging on my visa

This company has been taking £7.99 per month from my account for 10 months now!
I have been extremely ill over the past 10 months and have only just realised this scam has been happening.
It is not possible to contact this company...
£7.99 x 10 = £79.90! Stolen from my account in total!
I am on benefits and cannot afford to be conned out of this amount of money!

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D
12:11 pm EST

Audible unauthorized credit card charges

Transaction date 01/18/2017 posting date 01/18/2017 description purchase authorized on 01/17 audible adbl.Co/bill nj s587018001231664 card 6627
Amount $14.95
I have never subscribed to the audible service. I am not interested in it and do not want to be charged for something I did not order.
I can not understand how you could do such a thing. I believe your actions are illegal and fraudulent.

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B
8:40 am EST

Audible kindle fire

Bobby Sledge [protected]@twc.com
I recently bought Fire from Amazon and it is the first electronic I have owned. I must have hit a button without realizing it as I have been billed $14.95 on my recent credit card bill dated 12/31 and posted 1/2/17. I don't know what it is or what Audible does. I am over 80 years old and just learning, without help. It is sure more than I realized! Could you please remove this charge and any further billing? As I said, this in all new to me and I need to learn how to use the thing. When I learn, I may possibly be back if you will cancel this error. Thank you for helping me get through this. Bobby Sledge

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R
8:03 am EST

Audible unauthorized credit card charge

i just looked at my credit card statement to discover this - Audible adbl.co/bill, NJ 14.95 USD @ 1.377257 = $ 20.59 on 20 December 2016 - what is that for? i have not authorized this to be taken from my account. Please tell me what this is for? is it to do with Amazon Prime which i also have not authorized to be taken from this acct.
I do not have a client number that i am aware of.

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E
10:49 pm EST

Audible gift membership scam

Amazon's Audible "gift membership" (3 month, 6 month, 12 month) is a complete scam! If you are already a member, you will continue getting charged personally, even if your using the "gift membership" (i.e. the person gifting you hasn't given you a real membership, just credits, so you continue paying at the same time). Amazon refuses to change their verbiage and offers no other gift card option. The only way to avoid getting double-charged is to cancel your membership each time you switch between gift memberships, or from personal to gift. Amazon makes it confusing to intentionally make more money out of customers, without their knowledge. I apologize for the rant, but I get disheartened when businesses, especially monster one like Amazon, cheat people! Please read or share if you use Audible, or if your gifting it to someone this holiday season!

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M
1:19 am EST

Audible terrible scam

I signed up for a free trial and after that Audible offered me one book for free. I used their site a bit but was not interested in using it in the future. Later I received a charge and contacted Audible to find out what was going on and they said they charged me a monthly fee! They also said they charged some extra for the book I tried! These scam artists scammed me with their so called free offers. They refused the refund my money. Audible is the worst site I have ever used, avoid it!

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C
9:38 pm EST

Audible monthly charges unauthorized!!

Hello all,

Please know that I originally joined Audible in early 2014 for 1 month. After I tried the 30 day trial, I decided to join for 3 months. At the end of 3 months, I cancelled (or thought I did) my membership. Only to find out, the following month I was billed via my debit card yet again, and again, and again, and yet one more time again. Until, I closed my checking account and cancelled my credit card that I had for 8 years! One would think, this would have worked.

Hell no! I am an Amazon Prime member and user and use Amazon for not only my personal shopping but my corporate and professional use too. The corporation that I work for hast given to me corporate Visa Card to use for my business expenses (AND ONLY) for company expenses. IE: pens, copy paper, airlines tickets, hotels etc. So, I'm doing my weekly expense report to turn into my employer and find a charge for 15.96 back last July 2016. "Hmmm, that's weird, I didn't buy anything from Audible last month" I'm saying to myself. So, I call my company and tell them. We cancel my card due to unauthorized charges. Get re issued a new card and the same thing happens! My company that I work with at this time is thinking I have charged another 15.96 transaction to Audible using their card unauthorized...I argue, and demand to see the transaction, and ultimately I GET WRITTEN UP AT WORK for this charge.

Well, I find out this evening that Audible found it necessary to continue my bogus membership even though I had cancelled it and decided "The Prime Amazon membership credit cards on your account, have been charged for Audible for the past 10 months." When I asked who authorized this I was told my customer service "it's in our terms and conditions that we reserve the right to use cards on file" Now, I do not claim to be a banker or a fraud investigator or even an attorney. However, I am a successful business women who has been so for 30+ years and I KNOW this IS FRAUD! So, after getting written up and now having a question regarding my integrity with my career corporation residing in my personal HR file, to say I am pissed off is an complete and utter understatement!

However, in the wonderful internet and all Wifi type world in which we live, there is NO ONE at Audible that will take my call in management or anywhere else for that matter! Thus me writing this down to possibly save others from this so called company and their rip off unauthorized credit card scam!

If any one else out there has experienced this kind of unprofessional crap, please reach out to me so we can join a class action suit against this corporation.

Kind regards,

C Black

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R
5:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Audible unauthorized credit card charges

I received two debits on my credit card statement two months in a row:
10/07/[protected] pos-payment audible adbl.co/bill nj, for $16.18
And
11/07/[protected] pos-payment audible adbl.co/bill nj, for $16.18
Last four digits of my m/c credit card.. .4518
Robert h reynolds
3461 courtyard circle, dallas, texas 75234
Phone: [protected]
Email: [protected]@gmail.com

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L
9:17 am EST

Audible double billing even I cancel the membership!!!

About three days ago, I opened the golden membership on audible and got one credit, and use that one credit for one book, and then i cancel the membership because i can't finish one book in a month. So I usually just open the membership at every several months. And I received the receipt email, one is 17 dollars with tax, the other one is 0, because the second bill, the book, it's bought by Audible credit. But, today I check my bank bill, I was charged twice at 16th of November, each time was 17 dollars. This is double Charge! I only buy one book by one credit given by the membership! How come 34 dollars! This is cheating! If I didn't check the bank, audible can just take away my money! And above all, my receipt I get was 17 dollars and 0 dollars, because the last one is bought by a credit!

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C
11:00 am EDT

Audible audible books

I am writing to you about a scam.I been getting charges for $15.85 twice out of my checking account.and ii am very upset about it.and the dates it happen was Oct.14, 2016 and Nov.2, 2016 I was charge again.I am very upset that their was money taking off my debit card.and I want my money back. I already have my bank doing an investigation about this scam and I did file a report on it.so if this don't get taking care of this issue their will be some problems.so all together you own me about $31.70 and I will like it back

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C
8:34 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Audible - audible books for kindle fire

I switched to charter cable, maybe two years ago. At that time i received a kindle fire. All charter payments were drafted from a bank account shared by my 84 year old daddy and i. I neglected to check behind him in looking for recurring charges. Big mistake!!! I have been or we have been paying $14.95 a month, not knowing. This has been going on for year...

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L
3:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Audible unsolicited billing

Amazon Audible is billing me $14.95 every month for a service that I did not request, and do not have an audible account with them. I am a member of Amazon Prime services and I'm sure that's where they got my credit card information. I checked the Internet and noticed that this is happening to others. I am in the process of fighting for a refund, but want to warn Prime members to look for this extra charge on their credit card statements...major scam!

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C
6:33 am EDT

Audible fraud, obtaining credit info via backdoor methods, unethical behavior

I think the way you obtain credit card info from Amazon is unethical. I think the fact you can cont billing without ever having to notify or contact the customer by utilizing credit cards added to amazon is done purposely to conceal monthly charges from a customer who "forgets" about the electronic "free trial"- Without collecting credit card info for the free trial you make it easy for a customer to forget about the trial. No follow up notification or need to EVER need the customer to continue billing monthly fees. No one gives credit card info without hesitating for a free trail... cause we have all been PRE charged in the past by some shady advertisement... you bypassed that by obtaining our credit cards without NEEDING the customer. It is absolutely a shady process that obviously scams many people for months of being unaware of 15$/mth subscription. Multiple people have complained of this "process" and you continue to profit. https://www.sitejabber.com/reviews/www.audible.com
https://www.amazon.com/forum/kindle?_encoding=UTF8&cdForum=Fx1D7SY3BVSESG&cdThread=Tx2KK8JN9RWYQ4H
http://www.complaintsboard.com/complaints/audiblecom-c186327.html
I will not return as a customer- you have taken advantage and deceived me. Shame- cause I would have actually purchased audiobooks regularly to make the 15$/ mth a good deal... alas even as a subscriber it is unclear to a pre-existing Amazon prime customer the way the credits and prime membership overlap. Shame on Audible and Amazon in this backdoor partnership to swindle money.
I was literally enrolled for 3 years without being aware- Kudos on a fantastic scam. I was charge for audio books I purchased from Amazon and got occasional free books if they were audible... but it was assumed to be a amazon prime rewards program... cause I was never aware I was a "gold" member in Audible. The 14.98 charges on my credit card never showed up in my Amazon billing... but it utilized the credit cards I updated in Amazon for ordering. The charges were 14.98 and really went unnoticed... always figured my hubby or that the book i got was just showing up...

After reading all the cases of how ### your company ethics are... I wonder if I ever EVEN signed up for the "trial"! Seems like many people never ever heard of the trial... yet billing started.

I was refunded 6 months of the 3 years. They even caused fees on the Amazon credit card (last year) .. cause I couldn't figure out how it kept having a late fees... cancelled the card... reported fraud charges... just realized the EXTENT of the trouble all of this came to light. So so so so angry.

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R
11:34 am EDT

Audible unauthorized monthly charges of $14.95 on credit card

On June 20, 2016 and July 18, 2016 I was charged $14.95 on my account. I DID NOT authorized these charges nor did I have knowledge of them until this moment.

Something is not right here and apparently I haven't been the only person this is happening to!

it smells of fraud to me!

I deleted my credit card from the amazon website which really sucks for non fraudulent purchases

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C
C
Casey - The Original Conspiracy Realist
, US
Apr 11, 2017 4:11 am EDT

Yes I agree with complaint that somehow this company is pulling a fast one over unsuspecting people, and has been doing so for a long time.
Most people don't check their banking or credit card statements carefully, so charges like these just get glossed over.
There is a lot of this kind of fraudulent billing going on that people should be made aware of.

C
C
Casey - The Original Conspiracy Realist
, US
Apr 11, 2017 4:07 am EDT

I was "lucky" to have caught 2 charges for $14:95 on my bank statement like you did. I called my bank since there was no contact info listed on my statement to contact Audible and told them these charges were unauthorized by me.
My bank reversed the charges and made me whole again, but like you I wonder how many unsuspecting people are getting ripped off by this shady company apparently associated with Amazon.

M
M
Marilyn Tomlo
, US
Nov 22, 2016 1:30 pm EST

I don't know how long audible has been taking $14.95 month from my credit card and trying to cancel and have them return my money is near impossible. I'll ask Capital one to go after them. This company should be forced to return all the money they stole from people.

ComplaintsBoard
G
5:16 am EDT

Audible used their free trial and was charged for who knows what

I have signed up for a 90 day free trial. I accidentally found Audible and was really happy to find a place with such a huge variety of audio books. I decided to try their free service first before paying for full subscription.
Well, I decided to listen to one of the books and really liked the quality and etc. But the same day I've noticed a charged of $15 and immediately contacted customer service with no luck getting a response.
I immediately cancelled my account but never got my money back. Total fraud!

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B
5:47 pm EDT

Audible fraud

On April 29th, 2016 I did a search on google for an audiobook. I found it on audiobookstore.com. So I went ahead and purchased it for $5.95. At the time they were offering a gold membership for $5.95 which I refused. On May 28th there was a charge for $5.95 on my card from them! So I went on their website saw that they have enrolled me into the membership on their own without letting me know and charged my card again. I cancelled my membership that I never enrolled in and decided to forget about the $5.95 and just eat it up. Six days later they charged my card again but this time the charge was $15.85! So on that day I called my bank and was told that to open a dispute will cost me $35.00 so instead I cancelled my card to save the money and decided to eat another unauthorized charge. The bank sent me an ATM card instead of a regular debit card which I couldn't use it to shop online. Finally after making a couple of phone calls to my bank, they send me the right debit card after 30 days of waiting. Meantime I started using my other bank debit card and put the information about the card on Amazon website. I was paying all of my house monthly utility bills, insurances and a lot of other bills with my old bank debit card. So I had to contact all of those providers and give them the other bank debit card so I can make my payments. Things were going well until all of a sudden I get a charge of $15.85 from Audible, NJ [protected] on July 6th. All these 3 months I did not make any audiobooks from audiobookstore.com or Audible which turns out that they are both the same. Remember my first purchase was not through Amazon. Audible is a subsidiary of Amazon I found out later. They obtained my 2nd bank credit card information from my Amazon file and used it on July 6 to charge me another $15.85. I called my second bank and asked them to start a dispute. They instead said they don't do that and all they do is to close/cancel the card. I begged them not to but they said since it was used fraudulently, they had no choice but to cancel and close the card! So I lost two debit card because of these idiots. I did some search again on google and someone has said that I need to go through Amazon to resolve my case. Once I followed the link and after a few tries I found the Audible's phone number which is [protected]. Remember at this time I had no credit or a debit cards to make any purchase or pay any bills! Two hours ago I went to my 2nd bank and withdrew a large sum of money to survive the next 2-3 weeks until I get my new cards. I went through all these ### because I purchase an audiobook which I wish I never had. I've gone through so much stress and frustration that you can't imagine. What they have done to me & others was pure financial abuse and fraud and I'm sure Amazon knows about them but continues to let them come in and steal credit card information from Amazon database. It's unbelievable. I was so angry this afternoon, I called Audible at [protected]. Once I started talking to them, I could tell that they are in overseas perhaps in china or Korea something like that. They speak like robots and make you repeat and repeat the things you tell them! and they keep telling me I enrolled in their membership but I keep telling them that I did not enroll in anything and I even went and cancelled once I saw that few months back but she kept repeating the same god damn script that was in front of her! I must have been on the phone for a total of 45 minutes. I told them that I want all of my money back minus the first $5.95. First they didn't want to do that. So I told them that I will get in touch with Amazon and FCC no matter how long it take and will join a class action lawsuit. I demanded to speak with their supervisor. Finally I spoke with the supervisor and she said that she will terminate my membership and with refund all of my money. She said to give her my card number. I said I don't have any (with angry voice). I had to close all of them because of what you have done to me! She couldn't understand that! I said you have one choice and that is to mail me a check and send me e-mails to verify the things we talked about and that you have terminated my membership and my refund. I was screaming from the top of my lung. That was the only way to get action from these m*th*r f%@kers. I got my money back. I just wanted to write this and tell you what it takes to end your nightmare with them. Good Luck. Now I’ve got to setup my debit cards again with the payees which is going to take a long time and a lot of hassle.

http://www.audiobookstore.com
http://www.audible.com
6209 Mid Rivers Mall Dr., Ste 303 • St. Peters, MO, 63304
or Saint Charles Mo
[protected]

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Audible Customer Reviews Overview

Audible is an online platform that offers a vast collection of audiobooks, podcasts, and other audio content. The platform has received numerous positive reviews from its users, highlighting its user-friendly interface, extensive library, and high-quality audio.

One of the most significant advantages of Audible is its vast collection of audiobooks, which includes over 200,000 titles across various genres. Users can easily browse through the library and find their favorite books, including bestsellers, classics, and new releases.

Audible's user-friendly interface has also received praise from users. The platform is easy to navigate, and users can quickly find the content they are looking for. Additionally, Audible offers various features that enhance the listening experience, such as adjustable playback speed, sleep timer, and bookmarking.

Another positive aspect of Audible is the high-quality audio it provides. The platform uses advanced technology to ensure that the audio is clear and crisp, making it easy for users to follow along with the narration.

Overall, Audible has received overwhelmingly positive reviews from its users, making it a top choice for anyone looking for high-quality audiobooks and other audio content.

Audible In-depth Review

Website Design and User Experience: The Audible website has a clean and intuitive design, making it easy for users to navigate and find what they are looking for. The search function is efficient and the overall user experience is smooth and enjoyable.

Product Selection and Variety: Audible offers a vast selection of audiobooks, with a wide variety of genres and titles to choose from. Whether you're into fiction, non-fiction, self-help, or any other genre, you'll find plenty of options to suit your taste.

Pricing and Membership Options: Audible offers flexible pricing options, including monthly and annual memberships. The pricing is reasonable considering the value you get from the service. Members also enjoy discounts on additional audiobook purchases.

Audio Quality and Performance: The audio quality of Audible's audiobooks is excellent. The sound is clear and crisp, allowing for an immersive listening experience. The performance of the audiobooks is flawless, with no glitches or interruptions.

Customer Service and Support: Audible provides excellent customer service and support. Their representatives are knowledgeable, friendly, and responsive. They are quick to address any issues or concerns that users may have.

Mobile App Functionality: The Audible mobile app is user-friendly and packed with features. It allows users to easily browse and download audiobooks, create playlists, and adjust playback settings. The app also syncs seamlessly across devices.

Membership Benefits and Features: Audible offers a range of membership benefits and features. Members have access to exclusive sales, free monthly audiobooks, and the ability to exchange audiobooks they didn't enjoy. The membership also includes access to podcasts and original audio content.

Ease of Account Management: Managing your Audible account is a breeze. The website and mobile app provide easy access to account settings, payment options, and membership details. Cancelling or pausing your membership can be done with just a few clicks.

Return and Refund Policy: Audible has a generous return and refund policy. If you're not satisfied with an audiobook, you can easily return it within a certain timeframe and receive a full refund or credit. This ensures that users can confidently explore new titles without the fear of wasting their money.

Overall User Satisfaction and Recommendations: Overall, Audible is highly recommended for audiobook enthusiasts. The website design and user experience are top-notch, the product selection is extensive, and the pricing and membership options are fair. The audio quality and performance are excellent, and the customer service and support are commendable. The mobile app functionality is impressive, and the membership benefits and features add great value. Managing your account is effortless, and the return and refund policy provides peace of mind. Audible truly delivers a satisfying experience for users, making it a must-try for anyone who enjoys audiobooks.

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Audible contacts

Phone numbers

1888 283 5051 1888 283 0332 More phone numbers

Website

www.audible.com/contactus

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