AT&T’s earns a 2.2-star rating from 8 reviews and 2162 complaints, showing that the majority of telecommunications consumers are somewhat dissatisfied with service and connectivity.
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rebate
I signed up for new service with AT&T on 09/03/08 and was told because I "was a valued new customer", I was eligible for a $100.00 cash back rebate that I would need to redeem online at www.att.com/rewardcenter. This link does not exist and when I call into AT&T, I get no resolution, only that "they" will look into it.
This is false advertising, deceptive and bad business.
pricing is not what it seems to be
I bought an AT&T Prepaid phone card at Walmart, that said 1, 000 minutes in large numbers for $40.00 and discovered, as I used it that I did not actually have 1, 000 minutes. On back of the card, in small print, it gives the actual rates for instate calls, which was, for Florida, 5 minutes for every minute used. Some other states varied from actual time to 8 minutes per one minute call. As far as I am concerned that is fraudulent. It should not have stated 1, 000 minutes, but rather the true amount of minutes on front of the card. I am very disappointed that Walmart would be caught up in such a scam. I have been a customer since they first opened in Boca Raton quite a few years ago. This is definitely a turn off. I'll probably start taking my business to Super Target, which is just about as close to my home as Walmart is.
I have a store selling at & t prepaid pin number,
now there are 3 customers complaint that the pin nuber can not been refill, so I called the CS and wait over 20 minutes, and then, they just refuse to provide me any informations due to ### security reason. and finally, i refund back to the customers, and lost that $75.
I questioned that, who can access the pin number, ?
I think At & T sell 1 prepiad pin number to more than 1 customers, they are trying to cheat their customers.
did not use service-hasn't refunded
I received disc to install AT&T internet. When I called to register, AT&T rep said windows 98 wasn't supported and connected me to AT&T Support Plus. They wouldn't talk to me unless I gave them a credit card number, (which I was informed I could find the terms of the agreement on the internet, which I didn't have which is why I was forwarded to them). So I give them my credit card number, I go on hell hold. Finally a guy gets on, gets my DSL phone # and tells me he cant do anything because I need to register. I told him the first guy sent me to him because he said I couldn't register with windows 98. I told him that I had windows 2000 on my other computer, and I would register with that so I had no problem to fix. I was told then, I would get a credit and should see it in 3 to 5 days. I called back several times to be told it has to go before a credit review board, and will take weeks. Are they holding that money along with other people's money to pump up there receivables or what. This is ridiculous. WEEKS?
I never used the service. I was sent there by an incompetent AT&T internet person. Who never asked if I had another computer with windows 2000.
But to take weeks and send a credit to an credit review board?
Sounds very wrong, especially when I was told it would take 3 to 5 days, because I was sent there in error.
Again I wonder about a company who has to have a credit review board to issue a credit. Are they holding that much money from people that they have to hire people to hold it. Must be gaining alot of interest somewhere.
Having real issue with support plus - rude, lying representatives - have cancelled all my services with ATT because this service does not work and now am fighting with them for early term fee. I hope I am never in a situation where ATT is my only source, because I never want to do business with them again.
called support plus witch I pay 15$ for each month 3 times for the same issue. still not fixed the people u talk to don't speak English very well
These people who are telling you that you will get a credit and that the service will be cancelled are robots for at&t, trained to say this while you still get charged with each passing month. I think they figure it's only a year and then "problem solved". They give you a reference number and when you call back to see what the staus is you get the same ol bull ### all over again. Screw these rip off giants, I've been dealing with getting my "claim" resolved since last August and I'm looking into a class action for there fraudulent practices. I never asked for this service to be on my computer in the first place and I keep telling them to go back to the day it was installed on, y computer and listen for themselves to the recorded conversation. I'm going to hire an attorney to get that recording and take them to court for illigally charging me for something I did not want or ask for! You know sometimes all it takes is one voice to make the monster crawl back in it's hole...one very LOUD voice!
After reading these posts and others, I have decided to trust my configuration problem to the Geek Squad. I am not affiliated with Best Buy in any way. I expect to see a technician tomorrow (Sunday) morning between 8-12 & be charged $90 plus tax, including 6 months of support. This is less than the $15/month X 12 month contract for AT&T Support Plus. Prices may change...clearly they have changed a lot since Roger4L said in May 2010 (above) that the Geek squad charges around $300 bucks.
I've been trying to cancel this service since my dad passed away. He never used it and my mom does not use the computer. They keep telling me it is canceled but it shows up again on my mom's bill next month. I've been calling them for three months. Stealing from a widow: Wrong! Shame on you AT&T!
AT&T SUCKS! I got service installed for a DSL line and terminated it a couple of weeks after. The real pain is that they required a $100 deposit before the line was installed. I got it to them and had the service installed, but I had to cancel the service because I moved out of where I was living. I called and had the service terminated, and was told that I would receive my $100 refund. I returned the equipment (before 30 days) and paid my last bill ($86). I was told that I should receive my deposit in about a week... That's what they must train their reps to say because it's been about 3 months and everyone that I talk to says that. I'm thinking about starting a forum for people like me that have the Samson & Goliath thing going on. On this website I'll have a map showing the whole country with little red dots showing how they 'covered' the whole country ripping people off and covering it up... I was also told that I paid for the equipment and didn't have to return it. Needless to say, I lost that money too. If you are reading this, DO NOT GET SERVICE WITH AT&T!
It does work with windows 98. The operating system has nothing to do with the internet connection.
Cygnustx,
You must not know much about tech support. First we try to get your computer back online through ipconfig, knowing the IP address codes and what they stand for, and seeing if a virus is stopping you from getting online, or if it's just simply a hardware/driver issue.
From there we try and get remote access to a computer when the network is back online and if you still need help from there.
We are not just a remote access and nothing else. I work in the phone tech support field and people seem to think we can just put our hands through the phone and fix everything for them. As a quote I know:
"We are technicians, not magicians."
Otherwise, go pay people like Geek squad or other local pc repair shops and see what they charge you. Just for a tech to come to your house through Geek squad is around 300 bucks. Fine bring it to them then they still going to charge you 75 bucks just to tell you what's wrong BEFORE they even fix it.
Local shops still charge 50 bucks just to run a diagnostic test through your computer.
texep sounds like he works for AT&T support plus.
This "service" comes across as a scam to me. My mother just called me about her problem. She can't access the internet. So, texep, what did AT&T do? They recommended this "remote COMPUTER service" to her.
Seriously. Now, she isn't on the internet but this "remote COMPUTER service" is somehow going to magically help?
One way or another, we'll get my mom's $100 back. What a scam.
This is actually a great service. I used it myself to see if they could help me with my almost unusable computer and they managed to pull it off. What a lot people don't seem to understand is that AT&T Support Plus is a remote computer support service. Again, in case you didn't get it, it is remote COMPUTER support service, provided by certified technicians.
It is also a best effort service, meaning that the techs will do all they can considering that everything is done remotely. If your COMPUTER problem doesn't get resolved it is because your computer is hopeless. If you would've taken it to a computer repair center they would charge you just as much if not more for only a diagnostic, and that is only to tell you what is wrong with it and what has to be done about it.
customer service dept.
Att Uverse Bundle was offered to us..Sept. 5th, 08. We where scheduled for hookup on Sep. 20th. Had to reschedule. Next available date was Oct. 4th, 08. No problem..until ATT unhooked our phone line on Sept. 22nd. We called our current phone company "Charter". They said, Att took our phone number in their control. I called ATT, they said, yes we did, , and we are sorry for the mistake. After several calls and minutes to hours later on my limited cell phone, ATT agreed to come out Sept. 29th, 08. Between 8a-10a, I called they said, they would now be out between 10a-12p. I called them at 2pm..they said to be patient..a service agent would still be out today...(needless to say, I spent my whole Saturday...waiting.) I called them back at 8pm, the representative, said " well obviously Ms. the office is closed now, they won't be out tonite." Monday now is here...I'm desperately trying to get some info...and real true to our account. I got some information thru working with the neighborhood, who also had ATT problems, and a few of them, had a local sales rep. number and a U-Verse manager's number out of Lansing. They to, just blew smoke up my ###. It's now Saturday Oct. 4th...waiting on ATT because the ATT manager said, I promise our tech. will be out between 10a-12p. Well, you guessed, a no show. We are now getting new service with Charter..sometimes cheaper isn't always better. ATT SUCKS...
I'm having the same probelms, but more... Had a 8-10am appt. no call, I called, they said someone will be coming that day. Finally at 3:30pm tech came to install the U-verse. That evening I notice that only one phone line in my home worked. I call and set-up an appointment for the next day at 11:00am, you guest it, a no-show, call three more times that day and finally was given another appointment for the very next day at 6-9pm, another no-show, was given another appointment for the next day 6-9pm... ANOTHER NO-SHOW. Some one needs to be fired and unemployed...
I had bought a Go phone last month and had activated the same on 13th October 2008, I got the phone + gophone card of 50$ value with 10$ bonus for the activations in that period. Eventually i got a nice deal with 60$ time.
After I recharged the phone, I started noticing the problems while speaking on the refurbished Nokia 2610. It was a bad instrument as I was not able to hear the other person clearly on this phone ; and since here you usually buy the phone + connection together, by the time i realised the phone was bad i consumed 1.5$. To cover up for the business I spoke to Sprint mobile and ordered a new connection, as AT&T's poor connection causes me a loss in my business.
I was pretty sure that this money was to be returned by AT&T (barring the 1.5$ which i had consumed so far); I called up customer care and they spoke so redely to me and said that the talktime cannot be returned.
Reason why i had to go through the pain of ordering a new connection is due to the phone which was promoted by AT&T and evenually I could not use my talktime with this phone. Please suggest as I am searching for the appropriate consumer forum to help me here.
All I paid was 40$ plus 3 $ taxes and I want this 43$ back., because of this bad instrument or whatever reason (may be the TA&T) connection at Arizona; I have still not been able to use the talktime which is valid till 11th January 2009.
I am raising this concern with other consumer forums as well,
All i want is my basic money to be returned.
My AT&T no is : [protected]
Order Number: [protected]
Thanks
Amit Khurana
ATT U-VERSE IS STILL A PROBLEM. EVER SINCE I HAVE RECEIVED THE SERVICES FROM ATT U-VERSE I HAVE HAD 3 TECHS. AT MY HOUSE PLUS A FIELD MANAGER AND I STILL HAVE THE PROBLEM AT MY HOUSE. I AM PARTIALLY PARALIZED FROM THE WAIST DOWN. I MISSED 2 APPOINTMENTS WITH MY DOCTOR BECAUSE ATT DID NOT KEEP THERE APPT ON TIME . I SUFFER WITH PERMANENT CRONIC PAIN. AND NOW JUST YESTERDAY EVERYTHING WAS DOWN FOR AT LEAST 4 HOURS.! I HAVE BEEN WITH ATT FOR MANY YEARS, I EVEN HAD MY FAMILY, FRIENDS USE ATT BUT IF SOMEONE DOES EVEN NOT CALL ME ABOUT THIS I WILL CHANGE AND EVERY ONE I KNOW. SO ATT PLEASE CALL ME. MR. J. RODRIGUEZ
Rebate reward
I was inform after installation of my telephone service & internet service I would receive a rebate. was also to go on to www.att.com/rewardcenter. There is no such website to applied for my rebate. Please help!
May I please have the rebate for the modum I purchased from AT&T. [protected]. [protected] or bornyek@att.net.
At&t is a scam artist. Avoid it at all costs. I was told I would receive a rebate in 4-6 weeks for the modem I purchased 2 months ago. The sales representative at the store filled in all of the information on the rebate form and informed me that all I had to do was fill out my address and mail it in. I never received the rebate. When I called to find out why not, I was told, well even though we received all of your paperwork, we canceled your rebate because the 'skew' number was not written on the form. After complaining and threatening to stop paying my bill altogether I was finally transferred to a supervisor who admitted that the skew number was on the receipt I provided, but that they had not bothered to input it into their system so that I could receive my rebate. I may receive the rebate in another six weeks! Everyone else who purchased a modem at that store (and likely all over the country) who does not call to complain will not receive their $100 rebate. This is an organized scam for At&t to steel millions of dollars from its customers. Someone should sue them for false advertisement and theft. Avoid them at all cost!
P.T. Barnum was right--as evidenced by AT&T's operating principle: "There is a sucker born every minute!"
i was told the same as all of the above subscribers, and was looking forward to my well deserved rebate reward and surprise it is not in my hands due to no website only this complaint section. i want my rebate also. 08/06/09. thanks for nothin.. stacy duarte
I was unable to get a response when I tried to get my rebate I was promised. Now what do I do? Please let me know. Thanks, Claudia Williams
I have had u verse for 2 months still can't find the web site for my rebate. Also my grandson had to hook up my laptop after 8 calls to their help site. My phone doesn't work well. Sorry i changed.
The correct address is:
https://rewardcenter.att.com/
Lots of luck!
we were told that we would receive a $100.00 visa card for getting ATT high speed internet service for our business. it has been several months and we have received nothing. I called and they said you have to apply on line. So here I am along with everone else complaining. How do you get your visa card. No one seems to get it, this is ridiculous. Now I want to get service for our home but I think I will get it from another company and maybe cancel what we have with ATT. please contact us so we can resolve this matter
I was told I would get a rebate for the cost of the modum if I agreedt to install highspeed dsl ultra, no contract required . Trying to get my rebate requires a 2yr agreement now. This is BS !
Contact your Public service commission to complain about AT&T. Don't let AT&T intimidate you.
Dani
terrible service
If you are considering att uverse, you may want to think about one of their competitors... Unless you enjoy choppy service and endless wait times to speak with someone on the phone.
I'm writing because I was just on hold for 50 minutes to speak with billing because the first bill I ever received was a disconnect notice and a bill for over $400. After being transferred to several other people, I was finally sent to someone who allegedly could make an adjustment on the bill. After more time on hold, I was told that the first person I spoke to could only do the adjustment. So, that was basically an hour long call that accomplished nothing since the other office closed while I was on hold.
On top of the recent experience, i've had a technician come to my house 10 times for the terrible quality of service. They still have not fixed the problems.
The only reason i'm with them is because the channel lineup has potential and the cost is less than the competition. But honestly, I wouldn't recommend this company to anyone.
Rodney Warren as manager was very unhelpful and disrespectful! I will be canceling (ALL) three accounts that I pay for and switching to a competitor.
1 . instant Rebate $299.00 2. instant Rebate $100.00 3. instant Rebate $297.00 Bill for month was to be $117.29 . Is this the way Att is doing all there customers, the first bill wae to be $117.29 + $35.00 + $14.00 + Tax . Have been over charged on all Bills I have received . A copy of order is attached .
Tech damaged my $1, 000 Pier One dresser. Left without telling me. Still do not have the UVERSE installed in my home. They have failed 3x's to install it. One tech did not know what he was doing. Second Tech was not given the complete work order. and Third tech never showed up!
https://ring.com/share/6588223753233551227
My wifi is horrible. I made an appointment on 8/10/18 4PM to 8PM. per my RING the tech arrived at 332! I wasnt home my appointment was at 4! I was told to reschedule he could show up to an hour early. NOT acceptable or true! Called, no help, no wifi help, and complete run around.
scam calls and other annoying calls apple scam
Service interrupts almost everyday and I am waiting 15 minutes to to on line chat with ATT
What is this claim by att installation that plug in must be 3 prong wired outlet? I have 50 yr old home with all modern electronics, modem, satellite TV, central heat, etc. TV, etc, computers are currently plugged in to 3prong adaptors, and surge protector strips. I have used these plugs for 30 yr in this house---never had any problem. NO one at ATT explained this. I complained bitterly. The tech just came in --said he would do nothing--after we waited several weeks for installation--and prepared for install. Why could he not do the other parts of the prep. If a 3 prong plug is really needed--he could have prepared everything else, and we could quickly get the plug in installed. ATT offered "custom" installation. They said the tech would come and do everything. They are in breech of contract. The tech came, refused to do anything. they should have been prepared to do the outlet work. The tech clearly knew he would refuse to do the job. I suspect that he is on contract-- and goes around telling people that he cannot do anything because there is no 3 prong plug. Then he collects full pay for his "NO" service call. What is going on with ATT uverse? Are they total fraud? Also, I could not find an ATT complaint deaprtment---as often happens with those big corpss.
I have had ATT Bundle U-Verse since 4/09. Since that time it has consistantly dropped service. I work out of my home so this is costly and irritating to me and my clients. I have called many many times. Many agents have been to my home, they all say something different about what is wrong, one didn't even show up and then the one recently who I had to ask to leave because of his rudeness. (I filed a complaint against him and 4 days later the phone service is totally out? Coincidence?) The phone agents are more concerned about rather or not you will complete the survey about them, then they are about you being happy with ATT. They even will say the survey is about them in particluar NOT how you feel about ATT Uverse in general. I guess they are more than aware few are happy, especiallyif they get service such as mine.
My service is in Atlanta, GA The customer service department doesn't have any respect for the customer. I received a past due bill for my new service...had not ever received a bill for current service. I was on the phone with ATT-Uverse report for 41:28 min...did not get ANYTHING resolved (after speaking with four people)...Tried signing up for their on-line service..that doesn't work either...and they have a $159 charge to hook up your service...and you have to be responsible for returning their equipment just to change service from one location to another in the same complex! This is my last dealing with ATT - Uverse...
AT&T U-verse and AT&T guys are so stupid!
Yesterday morning 9 am, I ordered to install AT&T U-verse service at my new apartment.Then, I got the appointment today 11am-1pm. So, I requested my office 3 hours to wait AT&T technician at my apartment.
Normally, the technician ever call before he come to the installation area/apartment. But, I didn't receive any call, and then I called to AT&T CS, and one lady said my appointment is 11-1 pm, so I have to wait the technician anyway, and call them back after 1pm. I was very disappointed, and I called them again at 12:40 pm. One guy, named Carl, picked up my call, and said please hold on 1 second, I was holding on the call, and he told me again please hold on 1 second again, after 30 minutes over, he said we are so sorry, the guy you ordered yesterday didn't finish my order completely, and that's why their AT&T technician cannot come and install at my apartment. And he said the only way he can do is try to order again with next available schedule, and he cannot guarantee the next available time exactly.
How's stupid AT&T customer service, and how they do respect their customer!
I've already wasted my office 3 hours to wait their AT&T technician.
They don't care their customers. Just only say apologize.
After that, I tried to call back again to their U-verse order department, you know even one guy who picked up my call lied me they didn't give any appointment for today to me. Then, I told him so why did I need to wait their technician at my apartment by using my office time, and why they cannot check my order status thoroughly?
I didn't do any mistake, I used my office time, but I got nothing.
So, who is responsible for that, and to whom can I complain for my wasting times?
Any advice please?
customer service
***** STAY AWAY FROM AT&T DSL, The customer service is completely useless *****
I've just got of the phone with DSL customer service for the 8th time in 5 weeks (over 8 hours, with over 6 hours just on hold). After trying to get DSL installed, and finally (after 4 weeks) getting a DSL signal, I could not do the final log in (Error: ATM Link not found).
AT&T then installed, de-installed, re-installed, and de-installed my service. Then without notice cancelled the service. After I called this last time, they state DSL is not available (even though the DSL modem indicated I had a 4MB download speed, and a 640K upload speed).
The call in customer service for DSL is worthless. Average wait time to get to the first customer service rep if 5-10 minutes, then if you need to talk to Tech Support (normally always) the average wait time is 40-50 minutes. Even when you get through, they can't solve anything, and will just transfer you back to the main customer service line, or leave you on hold forever.
My recommendation is to STAY AWAY FROM AT&T DSL AT ALL COSTS (unless you like being on customer support forever!).
Contacted AT&T today about service interruption. The customer support rep told me that I would need to pay the past due balance was $76 and then they would be able to restore services. After going and making an $80 deposit I called them back on the direct line to the department that the rep works. I was then advised that they could not restore services for the $76, instead I would need to pay $135. Come on AT&T! I know that you are a large company and it is hard for everyone to get on the same page but where is the line drawn? When do you hold your reps accountable for what they advise customers? Valued customer? That is definitely not what I felt like today. Instead I felt like someone you guys could do with or without. I guess that is the truth of it. After all I'm just one account of many, right?
Get ready to receive a bill in the mail. I went through 3 phone numbers to try and get a DSL installed at my house and it took 7 weeks. Each time they gave me a number they said there was a problem and they would close out the account and start a new one. Now I keep getting bills for the other 2 lines that never worked and can not get anyone to help me. It was such a horrible experience and now to add insuld to injury they are billing me for something I never got and when I call and try to talk to someone they tell me my service will be turned off if I do not pay the bills that are in error.
harassment
When I bought my house I had a phone service through Bellsouth. I never had to think about them unless I paid my bill. Everything was great... Until they sold out to AT&T.
I have my internet and cable through COMCAST because when I bought the house DSL was not available in my neighborhood so I switched over to Cable connectivity. But I left my phone through Bellsouth. When AT&T took over Bellsouth they obviously took note that I didn't have their wonderful bundle scam and they could offer DSL so I became a target if you will. Calling myself their target sounds ludicrous as it should... who ever heard of a long standing popular company targeting people? I hadn't. Here's what transpired in the course of a year.
The phone calls began. I was kind and patient but immediately stated I wasn't interested. A few days later another call, then another... Every call after the first I told them to never consider calling me again. This went on week after week. One day I get a call from AT&T and I am flustered. I asked if they had me on a list and were intentionally tormenting me. I hung up the phone and my doorbell rang. There standign at the door was an AT&T rep asking me how much I paid for my phone, internet and cable service. I began to laugh like a lunatic. And then the next expletives fell from my lady like lips... I said "You've got to be F'n kidding me. You're truly here standing at my door after I have said no every week for the past year? You would dare come to my home to harass me further". You think he would have turned tail and walked off. That fool stood there and started his questions again. I had a newborn in my home so the phone ringing and doorbell were almost unacceptable at one point. Not to mention, they were truly harassing me.
I switched phone providers. And I am on the do not call list. Now that AT&T is not on my services menu..they are not allowed to call me.
And they had better not. I am itching to report them. I've got my guns loaded and waiting. Bring it on AT&T.
I received a phone call on my cell phone them leaving me a voice mail calling me foul names...I have the phone number of the person who left me the message and i am 99% sure I know the person. Her phone number left on my caller ID on my cell is
[protected] she lives in New Cumberland Wv what can i do about her?
Thanks for taking the time to review my email and hope to hear from you soon. Any info you can provide would be greatly appreciated.
harassing phone calls
After the customer service rep refused to return my calls about overbilling and reception dissatisfaction, I cancelled my account. AT&T hired three different collection services who each call more than twice a day with harassing collection calls for a debt I do not owe. Beware. They call as Allied Interstate Area code 818 but also from both Nevada and New Jersey. They call every day just after 8 two times. At least twice in the early after noon and every night after 8.
AT&T unleashed a torrent of debt collection calls on my wife when they sold a debt for someone with the same name as hers to Joel Cartis LLC (a typical scam outfit that operates quite illegally). Of course, the debtor couldn't be located so they came after my wife since she lived in the same area codes. Cartis didn't tell us that At&T did this in fact, since Cartis didn't have her SS number (they asked for it!) there wasn't much they could do except threaten. We found the source of our grief by going through all possibilities, based on her having a phone in her name using the wonderful Zaba search engine. There, we found listings for at least two people with her exact name.
When we talked with AT&T, they said- yes, we know it's not you, and too bad these people are calling you. We won't intervene.
Everyone should read and know the FTC regulations concerning fair debt collection practices- especially section 809. Hit these people with it when they call you & fight back.
harassment
On 4/15/08, I moved my office from city in California to a location in another city. To accommodate the move I made the following calls to AT&T.
4/18/08 01:01pm duration of call 00:10:28 number called [protected]
7/03/08 12:58pm duration of call 00:10:22 number called [protected]
7/09/08 05:13pm duration of call 00:47:30 number called [protected]
7/09/08 06:01pm duration of call 00:12:23 number called [protected]
7/10/08 09:43am duration of call 00:14:48 number called [protected]
7/10/08 03:57pm duration of call 00:27:04 number called [protected]
7/11/08 03:40pm duration of call 01:00:49 number called [protected]
7/14/08 02:59pm duration of call 00:18:53 number called [protected]
7/24/08 10:13pm duration of call 00:00:08 number called [protected]
7/31/08 08:33am duration of call 00:15:02 number called [protected]
8/01/08 05:38pm duration of call 00:02:41 number called [protected]
8/06/08 02:33pm duration of call 00:23:33 number called [protected]
8/13/08 01:14pm duration of call 00:57:32 number called [protected]
9/02/08 04:47pm duration of call 00:26:08 number called [protected]
The duration of calls made to AT&T were for a total of 5 hours 27 minutes and 21 seconds not counting any calls to AT&T made from my cell phone or home phone.
On 4/18/08, I requested that Business number go to another carrier. The transfer did not take place until 5/03/08. On 7/03, I requested static IP address at my new address to accommodate my server to move from my old address DSL line to my new address on a DSL line. By 07/11/08 (after 3 hours 3 minutes and 24 seconds on the phone) with AT&T, I realized that they were not going to provide me with a static IP address. I told them I was going to seek the services of an alternative company. On 7/14/08, I acquired the services of another company and informed AT&T. On 7/16/08, my server was in place with my new static IP address provided by an alternate company. On 7/24/08 I called AT&T to confirm that I was not on there service and I would never be on there service again. During this period ‘customer service’ informed me on at least five occasions that only a supervisor could resolve my issues and none were available to speak to me but would call me within two days. No supervisor ever called and has not called to date. I, to the best of my ability, informed the customer service personnel that were willing to talk to me that my telephone service is from an alternative company and not from AT&T. To date AT&T is still harassing me with the claim that I have service with them.
I have contacted the California Public Utilities commission, KCRA - Call3, and posted my concerns on a number of internet blogs to attempt to resolve the issue. To date the issue is still unresolved.
I was in Vietnam from July 6th-July 22nd. I arrived at the hotel and the last I saw of my phone was just after I arrived at the hotel. I remember putting it in my bag in the hotel room. I had no reason to look for the phone during my stay as I had no intention to use it. Instead I used Skype etc. for my calls.
On July 22nd, I was packing and noticed my phone was not there. I thought there could be a possibility it could be deep in the over packed luggage so I decided to wait until the next day when I got home.
On the 23rd, I went to an Apple Store and purchased and iPhone and told them to cancel my previous phone. The clerk said there was no problem. Then I discovered that there were charges during the period my phone was missing. I tried to explain my circumstances to the agent. She was extremely rude and accusatory. She kept me and my friend on hold for over 30 minutes.
I re-contacted AT&T several times. Finally I was called by Ms. Barbara G. in the payment disputes area. She said that the charge would be over $2000. She understood the problem and reviewed my entire account history: the phone bill was always exactly the same every month. I paid with auto-pay and was never late. I had never called with international roaming ever in the history of the account, which was previously singular except for last May when I had the international calling plan for that purpose. Aside from that, I made ZERO international calls, ZERO data transfers etc. when I was abroad. In fact, I had been explicitly told I could NOT call internationally until the international roaming had been activated from the US. Ms. G. worked for 3-4 hours on the problem.
She called and said that the issue had been taken care of, but that the bill had not come up yet, so the charges would appear but then be waved. I asked her if she was sure that the issue was resolved. She said, "I will pay it myself if it is not...I am that sure". She said that certain people "did not get it" - people were making claims like, "But he was using the phone July 23rd" - Yes, indeed I was, that was the period I restarted my phone and there was no dispute with that.
On August 7th(?) I called AT&T on the billing date to make sure everything was ok. The agent said that the regular charge of $108 had appeared but not the disputed charges. He said MS. G. had done everything right. He asked if I wanted to disable autopay to avoid the disputed charges from being debited if they should occur. I said that I'd wait and check the next month. Basically, I had no dispute with the charges to the time I left LAX on July 4th and after July 23rd when I got the new iPhone.
In the last days of August, I checked my account statement, it was now $3500. Again, my account has been pretty much exactly the same amount - previously $35 etc. every month. I called customer service. They acted like they were hearing all of this for the first time. When I referred to Ms. G., the new person said, "These notes are not that clear..." After being kept on hold 30+ minutes several times, I was told another high level review would occur.
I mentioned that Ms. G. had taken very extensive notes and assured me all was taken care of. They made me go through the whole issue again. Each time I call, the agent reads a different version of what was written - so the disputed period starts on July 6th? July 8th? All of the extensive notes taken by Ms. G. and all of the hours spent were wasted.
It took one week for them to call me back. I was told that the claim was denied. I asked why. First, the agent said because I did not report the phone missing. I explained to her that I did not know the phone was missing as I did not plan to use it in Vietnam, I had no reason to take it out. She then said that allegedly there was a phone charge made on July 11th which had been made on another statement. I went through the charges on that date point by point, she could not point out the disputed charge to me. Then she claimed there was a text message sent that was sent in previous months. I said I would check out what this was.
I asked the agent why the claim was denied without calling me. The agent said, "Well it was denied, maybe that's why..." The agent apologized and said the issue would be reviewed again. I paid the portion of my bill that was not disputed.
Several minutes later I checked out the issue of the text message. They were all of the series 101-010. These text messages are from AT&T itself and are sent when certain emails are received. I had several alerts set up so when the person in Vietnam began using my phone, this text message indeed came in. It was automated from my email account. This same text message also came in this month and almost every month. Thus, when the person who stole my phone started talking, a text message was sent to the phone. It was still automated and this same automated text message occurred that month and almost every month for that reason.
I called back AT&T and asked the agent to note this in my record. She kept me on hold for a very long time, said she didn't know what to do. I asked for a supervisor. He at least listened and wrote down my explanation regarding the incoming text message.
I was also told by Ms G. that I could contact her if there was a problem but assured me all was fine. But when I did call and asked for her, I was told by numerous people, "I can't contact her directly, I can only send an email..." Other agents have said, "I can't contact her.." So someone has been lying to me.
I am extremely upset about this issue because
1) Ms G. spent 3-4 hours on it and assured me in no uncertain terms the situation was ok and told me I could contact her if there were problems
2) I pointed out there was never any irregularity in my account ever. It was always exactly the same amount and paid by auto-pay every month. I never called internationally or had international roaming on the phone ever except for last May when I called from Mexico using the international calling plan.
3) I have to re-explain the whole case each time I call, everyone ignoring the previous comments made. The dates that I have disputed change each time, showing the sloppy state of their record keeping
4) The disputed charges did not appear in the next billing period but in the one after that
5) The person denied my claim on the flimsiest of reasons - a call that allegedly was made and appeared in other statements - they cannot tell me which call that is when I look at the online statement. The text messages that came in were from AT&T itself. But the person reviewing my case did not bother to take this into account
6) I have no certainty that the charges will not reappear at any time. I was assured once the problem would be resolved. The charges reappeared. I am unable to contact the people making the decision on the case, they contact me only when a decision has been made. Their record keeping is extremely sloppy and they make assumptions that should have been explained in the extensive notes taken by Ms. G.
The alleged charges are approx $3, 040.00
The complaint has been investigated and resolved to the customer’s satisfaction.
AT&T needs to be broken up again. It "should" become socialized like all essential services. Defense, education, health, and communication/transportation. They over charge...do a horrible job of supplying service and are the rudest most arrogant people I have ever dealt with. Because they missed two scheduled service calls to my house, with no notification or apology...I called and complained about it. The next night as I was sleeping, the phone rang and they asked me if I wanted service! Is this blatant harassment, or is it just "stupid is as stupid does"? Either way, this pathetic excuse for a business needs to be broken up, now! I am strongly leaning towards legal action along with probably millions of other people for their humiliating treatment of their clients and their inferior service and products! Anyone know a good lawyer?
I had an even better issue. I signed up and activated the Mexico calling plan. I was told that I had to pay $4.95 per month pro-rated, and my rate would be $0.49 a minute whilst I was on this plan. I told them I was going to call back and cancel when I got home, as I do not call Mexico, and just wanted the cheaper rates while I was on my trip. They said no problem, but I would have to make sure that my regular international plan was re-activated so that I could make other international calls. No problem. When I returned, I called in to cancel, and I was told that I had to wait 60 days, or else my calls would be rated at the regular rate, as the Mexico service was not active. So to be straight, I paid for Mexico service, made calls during the period it was active, and I am not charged at the rate that was active when I made the calls. SO BEWARE, it will cost you $4.95 x 2 or roughly $10 to have Mexico plan, and they do not tell you this. I do not see how this could hold up if the issue is pushed...
AT&T has been harrassing us here at the shop for over a year. We get approximately 3 calls per week. Every time we tell them to remove our number, they "comply" but mention that the call lists are all different since AT&T owns several branches of marketing, advertising, phones, cell networks, and other businesses.
At this point, I no longer care what kind of businesses they own, nor do I want anything to do with any of them.
They have cornered the market on harrassment and it has to stop!
This has also happened to most of our individual employees as well as our business!
I also have been charged for international calls that was NEVER made from my phone. When I found out and spoke with AT&T representative, said they couldn't do anything about it and that they would give international rate, but still had to pay even though calls were NOT made by me! I did not want to mess up my credit, so unfortunately paid the bill. Shortly thereafter, I had international calling restricted on my account, but in May, August, and again in September 2008, there again are international calls being charged on my account. I have written numerous letters regarding these charges, and still have not received a response from my last correspondence! I will be happy when my contract ends at the end of this month and will be able to end my account!
website/unfair pratices
My exwife who has mental issues and bipolar called just to change my business ad from bold to regular type and to have them omit address from listing and after talking to her for about 10 minutes started talking about things she didn't understand and talked her into agreeing to a 1 year contract for my company(which she isn't authorized to do).She ended up with 2 website ads and owing an extra $138.00 per month instead of the $25.00 yellowpage ad she called about.
When I called to complain and told them of her medical condition and that she STILL doesn't know what is going on due to her condition I was told they would not remove the website ad even though it hasn't started yet!
Avoid AT&T they take advantage of the ill and weak and all they are concerned about is money and not you as a customer!
I agreed to a PLL advertisement and signed the contract only to find out that it was not available. Yellow pages downgraded my account and placed me under 30 other contractors. No one returns my telephone calls and it has been a horrible experience. If you are considering advertising steer clear of att / yellow pages. Im making it my personal mission to tell as many people as possible and post as many places as I can.
If anyone can help with any information please contact me cronicja@yahoo.com
I have the same probelm, I ended with an add I told them I did not want because I couldn't afford it. They had a second person call me a few days later and this person continued to just hound away at me. I still said no and yet 6 months later I get a bill for advertising that I didn't want nor can I afford. They never told me I was under contract and now It can't be broken?! Very unprofessional and bullying as far as I'm concerned. I do not have extra money to pay for this and yet I will be forced to let something else go every month. I can barely afford my electric bill!
For Gator Productions-
You ex-wife was skilled enough to make changes but not increase the ad?
She cannot be the authorizing agent for one and not the other. How silly is that?
You took advantage of her to try and pawn off some task that you thought was menial but was actually vital to your business. Now who should you be mad at?
You should pay her bill for making her do something you were too lazy to do.
Did you actually read what you wrote?
" I was very busy and wasn't paying much attention and agreed to what they were saying like I do with everyone else. They transferred me to another sales rep who spoke better English but spoke quickly. Again I agreed, not paying attention."
You always agree? Why would you do that?
Your doctor is so cheap that he does not have a marketing advisor for his business? I bet he's got an attorney and accountant!
He should not have his receptionist/office manager make marketing decisions or you need a huge raise.
He should pay this bill for being so cheap in how he runs his practice.
As a yellow pages industry expert, I think he is stuck with the bill.
I do have a possible option but I doubt your doctor would pay for a media consultant/claim advocate.
Bottom line is that this was not the yellow pages fault. Your complaint should be toward the doctor and putting marketing decisions in your lap.
Hope you do get your resolution.
I have had similar problems with AT&T Yellow Pages. I work for a small doctors office and we get calls all the time from phone book company's confirming our information. I received such a call, or so I thought, the sales person spoke very little English and had a thick accent. I was very busy and wasn't paying much attention and agreed to what they were saying like I do with everyone else. They transferred me to another sales rep who spoke better English but spoke quickly. Again I agreed, not paying attention. Two weeks later I received a bill for almost $500.00! I called to cancel the order that I didn't realize I had made, and they told me that they could not cancel the order because it had already gone to print and that I had agreed to a two year contract with them, which I don't have authorization to do! So I threatened to go to the CT state Attorney General, and they are going to be putting me through to a customer service manager "within a few days". Hopefully they will resolve this problem for me. But beware! They will trick you!
at&t worldnet dsl is not at&t dsl
Called AT&T Worldnet DSL service as DSL stopped working. Was told DSL didn't exist on my number, even though provisioned 1/30/04 till 9/08 and charged on my credit card.
AT&T DSL migrated me from AT&T Worldnet to AT&T Yahoo/Verizon without approval or request.
Latonia @ [protected] (pick option #3) and ask for Exec Offices of DSL, was told to roll a truck to get this resolved by 5 pm after 2 weeks of support calls or my 27 years of client relationship with AT&T for all services, residential, business, DSL and cellular would migrate to the competition.
AT&T cannot resolve this issue, charging back 4 years of DSL service and filing suit.
service
The worst decision I have made in years was to change over from Dish Network through ATT to the bundle of U-verse internet, digital phone and cable TV. We have had nothing but grief. Their technical support is non-existent, or puts you on hold for days. It is all miserable
Post is NOT empty. I explained bill paid in full and I want my services restored!
Bill paid in full and I want my services restored!
I want my services restored immediately as promised!
I was promised FREE installation and a $100 gift card and received neither. Called and they said I don't qualify for a gift card. Since I know they record all calls, I asked they review the transcript of my call and they said they would and get back to me. Nada nothing. I even had a witness since i was on speaker. Crooks!
Their Billing Department are a bunch of crooks.
We have had At &T Uverse for just over a year, , , , First year was great very pleased with service...now since Jan 1, 2014 it is sucky the worst service ever we have had 6 techs out and even senior techs...still crappy as ever we are now having a 7th tech coming out on monday...the phone cuts out all the time and at times we dont even have a phone line...
in order to try and complete a call its usually after about 5 calls ...its so frustrating! totally unacceptable ...we are paying for a service we are not being provided with... this is illegal!
the internet sometimes doesnt even work... I want results! and I want them now! We would get rid of them, however there is nothing else in our area, unless we go get cell phones...which not all of us get free handouts from the government to get.
WE ARE NOT OBAMA LOVERS!
I got AT&T uverse in November 2013 I have been out of phone service 4 different times, this time I'm being told it will be 5 (thats right 5 days) days with out phone service. It is only February 13, 2014. I am tired of getting Phillipines and India, at&t uvers has the worse customer service I have ever seen. They just flat lie to you about sending out a repair man. After seeing all the problems about the TV service glad I only have the internet and phone.
I applied for the Uverse services from AT&T. I have had cell phone service with them since they first took over Cingular. I have over $200 in cell and data services for my two sons and myself. I found that when I had moved I had an old home phone cell bill so paid that $69 bill that I was told was outstanding in order to get service. I was then told that my credit I have bankruptcy was not good enough for the U-VERSE feature yet they were willing to sell me home services, internet and satellite services. Although my account for cell phone is in good standing and I paid off my debt they refuse service. I asked to lodge a complaint and have been told on 3 separate occasions that a supervisor/manager would call me back. It has been over two weeks now and no one has yet to call me back. I was told there was no online way to make a complaint. I was also told that it's different credit report they run for the other services and that there is no way to make deposits to get service on etc.
Before when it was SBC and Cingular services was very good and always a response back. Since AT&T has taken over services have gone down hill and just because I didn't qualify for one of their offerings I found it inexcusable not to get call back. I will probably start looking for other cell phone services based on this poor representation by the new U-Verse process.
Absolutely one of the worst decisions I've ever made was to agree to AT&T service. No one knows what's going on. Customer service is deceitful and in- knowledgable. They continually make promises they don't keep and they have no customer support. It is unbelievable how this company remains in business. It's awful! Beware before switching over!
I am so very disappointed and dissatified with At&t. I wish I had read the complaint post before I actually purchase this crab. They are the worst cable providers I have ever experience and that means a lot since I left Time Warner. They have no communication between departments and no one know exactly what is going on. They are a bunch of baffons and I wish I could cancel. This company is so horrible that before anything can be connected I am already fruastrated and regretting having them as my cable provider.
rebate scam
Lets see. I signed up for U-Verse back in July and it was installed 8/2/2008. I thought I was getting some great deals such as $200 cash back, as well as $25 for paperless billing. I might actually get a good product/service and not have to pay through the nose to get it. Well what in the hell was I thinking?
Stated here ... https://uma.att.com/assets/files/legal_disclaimer.html It says that I have to place the order online (which I did I still have the PDF files of the order), and then I have to have the service for 30 days to get the rebate. Well 30 days was 9/2/2008. I went online this past weekend to redeem my $200 and it had expired on the 16th. I guess they think giving you a 14 day window to redeem your rebate is a reasonable amount of time. But best of all THERE WERE NO INSTRUCTIONS INDICATING THAT I HAD TO DO THIS IN ORDER TO QUALIFY FOR AND RECEIVE MY REBATE ! So how would the average customer know how to do this !?!?!?!?!? TOTALLY UNACCEPTABLE!
And As I sit here typing up this lovely complaint, I have been on hold with the AT&T CUSTOMER SERVICE (HA what a joke) LINE for 3 Hours Now. YES, I didnt stutter. On hold for 3 hours. I am so glad I didnt even have a chance to cancel comcast yet (as you can see by my email). I was hoping to call AT&T to get this matter resolved, but as I am finding out AT&Ts customer service doesnt exist. Im sure they are happy to take your $$ though. The longer I sit on hold, the more pissed I get and the more I think about that although Comcast costs more, Ive never had an issue like this before. At this point, the extra cost of Comcast cable definitley worth it when there is no BS involved.
I had an issue with the rebate, my problem was they had shut off my internet service for about three weeks, that was when I received the VISA gift card in the mail. Originally they claimed I would get a $200 gift card, but it was actually $100 and I'm aware that it could have been a mistake if the employee was new. You have to redeem it within a certain amount of time but I was unable to do this from my home, AT&T had turned off my internet and phone services.
I later found out that when they switched my DSL service to U-Verse they made a new account, so I went in person to pay my bill and figure out what was going on. The worker lied to me, told me my bill was paid and not to worry, but after being lied to about the amount of the gift card to begin with I could tell that some employees must be trained to pretend they make mistakes. When they found out my phone and U-verse account were separate bills, I was finally able to get my service back up.
They claim it takes a few business days to get your service up, mine took about five, and I was finally able to order the $100 gift card but because of the mistakes the workers made with my account I ended up paying a late fee and $30 reactivation fee. I've had problems with the router as well, and when you ask customer support about it they always tell you to unplug the router for a minute then plug it back it to make it work. Look up the router AT&T sent you, convinced you that they saved you money when in reality they knew the router was defective and unloaded them on unsuspecting customers.
Their customer support are aware their routers are defective, these deals are designed to make a profit off equipment they bought that turned out to be defective. These deals are also a scam to get you as a customer and they install other equipment, and after the year was up for my U-Verse account I tried switching back to DSL. They claim you can't go back to DSL, and that was much more reliable than this U-Verse service.
The original DSL service I had was unlimited, U-Verse has limited data that the workers failed to bring to my attention. The solution of unplugging my router all the time made me vulnerable to anyone connecting wireless. I went over the bandwidth several times and was stuck paying more each month. When I contacted them, which takes hours so instead I go in person, they told me that I was responsible to prevent anyone from accessing my router.
Later on, even after knowing of U-Verse being on a separate account, I received calls again that informed me my bill was late. When I got everything figured out I discovered they automatically had my bill as paperless. I'm sure the worker also lied when he claimed my bills can't be merged as one, and I got stuck paying the late fees.
They fail to inform their customers of these changes, the defective routers, separate accounts, paperless billing, new equipment that they claim makes it impossible to get DSL again, the various days the service is unavailable. They entice you with all the free equipment that turns out to be defective and gift cards that must be claimed within a certain amount of time. This is obviously a scam that AT&T's workers are aware of, AT&T doesn't care about their customers and they play dumb but it's why I don't recommend U-Verse to anyone.
AT&T U-verse installed fiber optics in my neighborhood. They went door to door offering a deal to intice people to have the cable installed and try their service which included: free installation to as many locations as you choose, Cable TV service (1 month free at any level - she encouraged me to take the highest level valued at $125/mo. so I could "try it" to see what I wanted to keep), 1 DVR, $100 Visa Card as a rebate if you keep the service for 30 days.
I have paperwork with this information included. The sales girl left me her personal cell number so that I could call her if I had any problems. She was very nice. My first issue was that I agreed to put down my home phone number only on the condition that AT&T did not call me with solicitation calls. She said I had to complete a phone survey, that was all. I took that call the next day; the automated dialing started immediately. I called the girl who sold me the service (she did not return my call) and I called the number at the end of the message. It was a week before I got taken off their list.
I was a little nervous about the redemption coupon because I was signed up for a $125/mo. service so I made sure I kept track of the date. I got on the internet to redeem my coupon which wasn't available until day 29. Once I got on the AT&T site, the terms mentioned that the deal was EITHER 1 free month cable OR $100 rebate. I decided to call instead.
I was told at this time that in order to redeem the coupon I had to agree to the "terms" which included keeping the service until the redemption process was complete (an additional 3-4 weeks). This means in order to get $100 rebate I had to pay $125 for the next month of cable (at least). I told the woman on the phone that wasn't what I was told. She said it didn't matter what I was told, those were the terms and if I didn't agree to the terms that I didn't qualify for the rebate. I said in that case I would cancel the cable service today. She said she would give me the number to customer service and they would be happy to cancel.
I will also be filing a complaint with the PUC and BBB. I will also NEVER take any other kind of promotion offered through AT&T no matter how large or small. It is not worth the effort to me. As far as surveys, no matter what survey AT&T sends me from now on my response will be zeros. If nothing else I can express my dissatisfaction in some small way.
Okay, so I have had ATT phone and Internet services for 10 yrs., I called to cancel my phone service and just wanted to keep my dsl.
They told me I had to have a phone to keep my Internet which is a big LIE! They offered me a lower phone and Internet bill and all's I had to do was sign a new 2 yr. contract.. OMFG So for my 10 years of loyalty my reward is the shaft. I will look for local small town providers as this is the area I live and dump the big cooperate dogs that care nothing about my needs.
This same scam is being ran here in Fairfield, CA. Promised $300 in form of a VISA which never arrived and has now "expired". Pisses me off to no end!
To say they are the worst is an understatement, I can't believe I am saying this, oh but how is miss comcast. Maybe I should ask them to take me back. I ASK ANYONE THINKING ABOUT GETTING UVERSE, DO IT AT YOUR PERIL . The one thing they have that I like is the recording a show and watch it when you can. But since the reception is so bad most of the time, it won't be missed.
Good bye Uverse
I am also having endless problems with Uverse, it is by far the worst service, I had for 3 years, and I had to call monthly to fix it. playback simply cuts off saying play back is not available, even though I was watching a minute ago. I watch my shows with a hope and a prayer. Tonight I was waiting for Miss Universe, and it did worst than ever, It cuts off in the middle and so Offcourse I can't record it, because of it cutting of. This company is the worst ever. They over charge on thing that didn't even happen. First they shut of my service, a mistake they acknowledge, and said the will not charge a restoral fee. LIE LIE LIE, THEY CHARGE 60 DOLLARS.my husband paid without telling me. the next month I go the same charges on my bill, I called and said they would credit what I paid on the prior bill, and remove the charges for last month. WELL YOU GUESSED IT. THEY DIDN'T. Tonight I am double pissed, because I can't watch Miss universe. I am not please not pleased at all. Damn cheats. I will square it all with a phone all tomorrow.
I believe this is an orchestrated scam. Fortunately I kept printouts of the offer. I have read through it 5 times and I am in full compliance. I got the letter yesterday, and when I went online it said that it was only $200 instead of $250. I just got off the phone and she said another gift card for $50 will be sent. I wonder how many people don't have the time of patience to pursue this? This is definitely a scam and ripe fodder for a class action lawsuit against at&t (att). I asked for a reason as to the error and she said something like "sometimes the information doesn't make it over to customer service". This is complete garbage - it is all automated. This has to be intentional, I seriously doubt that this was a mistake when I did everything online and it said all over the place $250 reward. Clean and simple process, yet they wanted to process only $200 of the $250.
Here is the text of the offer (mine anyways) for reference:
$250 AT&T Reward Card Offer: Offer ends 10/21/09. Available with new residential online orders for U200, U200 Latino, U300 or U450 with AT&T U-verse High Speed Internet. One offer per service address. AT&T U-verse services must be added between 10/19/09 and 10/21/09. Offer may not be combined with other AT&T promotional offers on the same services. Reward may be provided in the form of an AT&T Reward Card or gift check, at company's discretion. AT&T Rerward sent to customers 4 to 6 weeks after redemption. Redemption letter with online and phone redemption instructions will be mailed after service activation. Customer must redeem online or by phone within 30 days of receipt of letter. Redemption requires customer to retain qualifying service a minimum of 30 days and at time processing of reward is completed.The AT&T Reward Visa (R) Prepaid Card is not redeemable for cash. The AT&T Reward Card may not be used to purchase certain AT&T products and/or service in certain states. The Card expires on the last day of the month appearing on the face of the Card. See cardholder agreement and card carrier for other terms and conditions. Springbok Services, Inc. is a registered agent of MetaBank TM. Visa (R) prepaid cards are issued by MetaBank TM pursuant to a license from Visa U.S.A. Inc.
AT&T Uverse IS A HUGE RIP OFF! When I signed up, they promised me a $200 rebate if I joined right away, so naturally I signed up in that same phone call. However, now they have gone back on their word, and are only giving me a $50 gift card. When I called to complain, the people in the office basically told me that it's too bad and that they were not going to be responsible if one of the phone reps gave me the wrong info. In looking at the complaints on this and other web sites, I can see that many other people have been suckered into this REBATE SCAM too. They tricked me into believing that I would get money back if I joined, and I trusted them. THEY MADE A FOOL OUT OF ME! HOPEFULLY ATHEY WON'T GET ANYONE ELSE WITH THIS FALSE PROMISE!
I got the $200 cash back with no problem, but the $50 online sign up bonus that scammed me on. Said that day that I happened to sign up, the special wasn't running.. but it was running before AND after the day I signed up. WTF are you kidding me?
I just riped off by ATT U-Verse Cash Back rewards to. They said "we sent a letter and you didn't reply". I didn't reply because I never received any letter.
I have however written the Public Service Commission for Alabama. They do care and are the oversee AT&T and you get a response. Do a Google Search on your State PSC and write them.
at&t wireless employee harrassing customer
I have a friend, a woman, who went to an AT&T Wireless store last Saturday for some assistance transfering service to a new phone. Later that day she started getting harrassing text messages on her phone from a number she didn't recognize: "You're Hot!" "Hey Beautiful" "Hey Gorgeous." She ignored them, but they continued Saturday into Sunday. On Sunday she went to a different store and the clerk looked up the number that had been sending her the messages.
Turns out THE HARRASSING TEXT MESSAGES WERE FROM THE AT&T WIRELESS EMPLOYEE WHO HAD WORKED WITH HER THE DAY BEFORE. A guy who apparently thought it was alright for him to take her confidential client information and use it to harrass her. It was reported to the regional manager. That was Sunday. Today is Friday, and the guy who was harrassing her is STILL EMPLOYED BY AT&T WIRELESS. The regional manager wants to "give him a break" because the kid says he didn't do it (he claims his friends did it as a joke, though he can't quite explain how THEY got a hold of her confidential client information). Regional manager says he's a "good kid."
I've worked for Fortune 500 companies in the past. Personal use of confidential client information is grounds for termination. Apparently not at AT&T Wireless.
She's now terrified that he also got her home address when he was stealing her phone number. He also knows where she works, he asked her while she was in the store. So ATTENTION TO WOMEN WHO ARE CLIENTS OF AT&T WIRELESS. THEY APPARENTLY HAVE NO CONCERN ABOUT THEIR MALE EMPLOYEES ACCESSING YOUR CONFIDENTIAL INFORMATION AND HARRASSING YOU. WHO KNOWS IF THIS GUY WILL REACT BADLY TO HER HAVING REPORTED HIM. THIS COULD EASILY HAPPEN TO YOU TOO.
The complaint has been investigated and resolved to the customer’s satisfaction.
Really? Can we stop being babies, oh my hes going to find youuu its called flirting, your probably the same person who is also scared to walk outside because you think everyone is going to turn into demons and snatch you up, wow get a life and def take a chill pill
thank you, uverse technicians are too busy as it is, the less customers the better!
This post is scarry and two years old? And yes it is a supreme court issue... There are privacy laws idiot! Why they won't even let me change my husbands account but an employee can get you personal info and possibly come and rape someone or anything else... Good lord whts wrong with you. You must be the kind of person who has done something similar to this.
You keep saying "confidential information" when referring to her phone number...I mean..really?...some dick just thought a girl was cute and texted her...If nothing else it's an understandably annoyance...but to act like its some sort of supreme court case is a little ridiculous.
Something similar happened to me while using ATT Wireless. I received a email that changes had been made to my account but I did not make any changes so I called and told them that. They told me that they couldnt explain it because whoever made the changes would have to know my personal information (last 4 of social security number and my zip code). I was in disbelief, they told me they "couldnt" even locate the rep that took the call and made the changes! So I canceled my service on one line and resumed using a secondary line I had. The day I canceled the service it happened to me again.
How can this happen? Att should not allow employees to access client information without their consent and they should have security measures in place that can track who accesses it. I have to figure out what to do next.
I would talk to a contract lawyer in your area to file a suit on the employee as well as his manager. A breach of confidentiality contract. He broke it he should pay. You have a good suit. I would persue this matter with a lawyer.
charged for operator assisted call
Run! Do not walk from AT&T's services. There Customer service is completely incompetent Zombies. AT&T's new slogan should be "if it wasn’t for the customers, this telecommunications business would be a lot easier".
I am convinced that AT&T is SCAMMING folks for millions of dollars, just by forcing people to use 'Operator Assisted' calls caused by there own faulty phone service lines.
I was an AT&T customer for 20+ years but not anymore. Why bother? I recently had an issue with getting charged for 2 Operator Assisted phone calls to a legitimate phone number that I was able to dial prior, using the same exact phone just minutes before. The next time, I tried to dial the valid number, I got a message saying that the phone number was not valid and an AT&T operator came on the line to apologize and patch me through. This happened twice. I was thinking, Gee, How nice of AT&T, such great customer service... until I got the bill!
AT&T charged me over $50 for a call that lasted less than 10 minutes because it was an "operator assisted" call. This call would have normally been less than $1 according to my calling plan. Never mind that I was basically forced into using an operator, because a valid number all of a sudden became an invalid, that I could not dial with out there assistance! How insane!
When I tried to explain that I was forced to use the operator to make the call, the customer service folks all just read off the same script like zombies " this is an operator assisted call", "we can not do anything about the charges", "you made the call”, "you can not escalate the complaint”, "you must write in; here's the PO box address".
At one point, I asked to speak to a manager, I got a fake- manager du jour, who read off the same script as above, when I then asked him for his manager, I was told that he has "an OFF-line Manager"... Gee! I gotta get one of those!
AT&T is scamming people for millions using a shut-out client service tactic, with little recourse for the customer. Good-BYE and good riddance to AT&T!
I am not even an AT&T customer and I just got a bill for $46 dollars for an operator assisted call. I have no idea why or how I could have received such a bill. I called customer service and they basically said too bad, you have to pay the bill. This is crazy!
website not accessible
A web site is not working whenever attempting to access through their LaptopConnect. This was attempted at 9/16/2007 and 9/17/2007. Not working means that the browser returns with an error message stating that the server is not available.
However, I am able to see the website on a PC next to me using a direct LAN connection, or when I connect my same laptop through WiFi (non ATT).
Also all other websites work just fine.
Customer service is refusing to open a tier-1 ticket with techs to resolve and/or research this problem. They state that they can not open because it is not a problem on their side, and also they can not help me further because I have a Mac. They refer me to Apple Customer Service, and suggest me to contact the owners of the website.
The website affected is www.pepsicustomerservice.com.
I tried to suggest that I have proof that it is blocking on an ATT owned server/router by providing a traceroute. They bluntly refuse to help me any further.
my bill
Wow! I am so glad I left AT&T. My bill was reduced by about 30% with a company called Bullseye Telecom. This cute rep came in my office talking how she could make an improvement with our telecommunications. She did and we no longer throw our money out the window with AT&T whom I hate calling. I would wait on hold forever to talk to a live person then being transfered around from department to .
Bullseye actually has a live person answering their phone-HOW REFRESHING! She said what she said she would and followed thru. I would recommend Bullseye to any company fed up with AT&T. I had a company called McleodUSA now some stupid name called Paetec give me some song and dance. I told them to take their pony ride and go on their merry way. Their billing was always wrong every month. I never got credits, customer support was the worse and some girl name Julie give me references to contact and 2 of them didn't have anything good to say except forwarned me that this Julie is full of lies!
Bullseye is the best and I wouldn't have any desire to switch -Ever now!
CEO,
Todd Walters
On 24 September 2008, service order was placed on the ATT website for package for residential service and DSL Elite. Installation was scheduled for 29 September 2008 before 8P and a confirming order number was provided and telephone number assigned. No installation was performed under the installation service contract and, upon notifying ATT, the first call center handler was incompetent and refused to refer to supervision, dropping the call to a national call center with someone who had no idea of why the call was referred, with the national call center dropping the call back to Michigan (when the original call was routed from California). The Michigan call center proceeded to give an incorrect number for the CA/NV customer complaint center, where another incompetent entry level call handler refused to refer to a supervisor. The order was re-placed in another name with consent on 30 September 2008 with a totally different set of web pages accessed for the same package. The order, placed, was accepted, and generated a confirmation number and no specific installation date (only a response within 3-5 business days). The web site failed to honor the waiver of activation charge (installation fee) which is and was clearly stated on the website and on other websites. An email response indicated that ATT does not service the service address (when it is the California regulated phone monopoly for dial tone access) when ATT was contracted to the same address 2 weeks earlier for the same or similar services under a different number. In addition, the cell phone under contract to ATT began messaging that 'this is not a working number' when the account is and was current, causing significant damages to the consumer. $10 was also assessed in fees on the cell phone to call the business office when these calls were and are supposed to be free. This is now subject to CA PUC complaint and legal action against ATT in the local jurisdiction for breach of contract and unfair trade practices/fraud.
mail fraud, wire fraud, bait and switch
The rebate card came with a $100.00 credit on it supposedly I say supposedly because the card has been declined at every retailer except the first one a Chinese resturant. It you go to the web site however for the rebate program they say the card is good and still has $78.00 on it. I read the instructions completely that came with the card (highly restrictive) and figured well mabe the merchants are doing something wrong. So I went back to the same resturant a week later and charged a meal for the same ammount $21.40 with a $78. balance still showing on the card at the rebate web site and no holds, and guess what not it will not go through. I have read complaint after complaint essencially the same. This Wirefraud! and every one affected should complain to the United States Postal Service because these people are using the U.S. Mail to defraud us. You should also complain to the Federal Trade Commission you can do it online and it is easy, also visa and mastercard because their logos are being used. This is definately a scam to keep your money that they promissed and is a clear breach of contract they signed with you.
Consider yourself lucky for having even received the rebate card! I purchased a Blackberry 8310 on 7/25/08. At that time, the $100.00 rebate was being offered. Naturally, I completed the rebate form, attached the original purchased equipment receipt and also included the proof of purchase from the equipment box. Lo and behold, SEVEN months later, I have yet to receive said rebate. I have had about 20 different conversations with different "supervisors", customer service reps and collections reps regarding this issue and NONE have stepped up to help a customer with an obvious issue that would be easily remedied by crediting my account for the amount in question. As of this afternoon, I have been told that regardless of the status of my previously sent rebate forms, the rebate is now EXPIRED! As of January, I purposely left a balance of $100.00 on my account and I am refusing payment to AT&T until they rectify the rebate situation. I have been told two stories on the rebate, one story says that the rebate company is not even AT&T which would be a clear case of false advertising on a national level. The other says, that the rebate department is in another location from any of the other departments and that they are working on a completely separate platform and no one is able to credit my account. I have repeatedly addressed this issue with AT&T and offered the following under the assumption that they have any and all necessary information on file to help a customer.
1. Locate my receipt for proof of purchase of the equipment in question.
2. Verify that the equipment was, in fact, eligible fora rebate at the time of purchase.
3. Cross check my account payments for any credit being applied from the card.
4. WHEN they see I have not applied this credit, they should then apply a little common sense (near impossible for AT&T reps) and see that the right thing to do here would be to credit my account.
As of today, I have been threatened with interruption of service if I do not immediately make payment for the outstanding amount on my account, DESPITE the fact that I have paid every other part of my bill since taking this step.
service disconnection
I am Customer of ATT since July 2008. The main reason to select ATT Internet services because in my community there is no other Internet Service provider and only ATT services are availble. In these three months of service I have got three Account Numbers 9Don't know why ) and above all my services was disconnected three times by ATT ( Don't know why) . But Third time I came to know it was because of their Orders Department came to know that their billing address was missing my APT # in their records, just for this small reason my Internet service got disconnected and now I will be given new account number and as per policy new service will be established after 7-10 business working days. Other than this I have never received my bills for usage and I have asked them to send me bills for usage and they said there are some system errors on their side so it will take some time to receive bills. I can expect a huge bill amount in one bill but don'tt know when. And this time my Internet service has got disconnected. I ma more frestrated now because I am Senior Working Professional currently working from home and this gap of 10 days would cost me more than my job, but who cares, ATT- No way. Atleast I was expecting that ATT will inform me in advance that why they are disconnectig my services just because of not having APT # my billing address in their records. They disconnected the services without my knowledge and Intention. The horrible thing is I have Order receipt and ATT Confirmation Letter where they have mentioned my Activation Details and that have my APT # mentioned. So its really very funny that when ATT Technical Dept, ATT Sales Dept have my detail address but this Ordr and Billing department doesn't have my Details address. In my Community I am bound to get only ATT services so I have get this worst service anyhow as I can't afford individual satellite to have Inetrnet Services and this Big Companies get advantage of Customer problems. I would never ever recommend ATT services to anybody. You better get hold of some other providers or atleast go to area where you have option to choose other one.
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I switched my internet service to At&T DSL and was to receive a rebate. they now tell me that they could not verify that I have the DSL service, not sure how that is when they are charging me for the service. Also, I changed to dish network from cable and submitted rebate papers as required and they claim they never received the documents. I did not get them back in the mail and can only assume they lost the documents. In short they have denied $375.00 in rebates promised at sign up.
I mailed in for my rebate for my AT&T REWARDS as I opted for my high speed 2TDSL, which I am using now. To this date I haven't received anything. Could you please check as I posted this request on July 28, 2008, which has been more than 2 months ago. Thank you.
William Tahata
2110 W. 176 St
Torrance, CA. 90504
I supposedly was mailed my rebate for the purchase of a new cell phone on December 12. I followed up on email, but after not receiving it I call the phone number listed. They said it was in fact mailed and I should receive it in 3 weeks. Well, as of today, I still have not received it. Is this a scam or what? Am I allowed to deduct the rebate amount from my next cell phone payment?
I was told if I orderd internet servce from At&t I would recieve a 50 dollar visa gift card..I never receved it and now thay are saying I was to apply for this..Well if I have service through them they should automaticaly send my rebate. Now thay are saying tha my rebate has expired.Could you help me to obtain it?
I moved and had to turn off my AT&T home phone/internet service. I just realized that the rebate check they had sent me to offset the cost of my modem is expired. I called to request that they reissue the check - this is money owed to me.
I was informed that "since [I am] no longer a customer with AT&T, those funds are no longer available." We're oh so sorry, we're keeping your 50 bucks.
Excuse me?
I SPENT ALOT OF MONEY ON A PHONE TO UPGRADE. MY PHONE QUITS RINGING AND THEY SEND ME A REFURBISHED PHONE. THAT ONE GOES BAD AND NOW I'M ON MY FIFTH PHONE THAT IS STILL NOT WORKING PROPERLY. THEY WON'T SEND ME ANYMORE PHONES AND THAT'S THE END OF IT. I DIDN'T ORIGINALLY BUY A REFURBISHED PHONE WHY DO THEY SEND MY REPLACEMENT THAT WAY?
ATT CINCULAR IS BAD NEWS...
I have been trying to get my rebate of 79.99 since June 2008. After multiple calls to ATT, waiting on hold, being transfered from dept. to dept. and getting disconnected I have still to date not received it. My last communication was I should receive it in about a week... we'll see. I would not recomend ATT to my worst enemy and if I had it to do all over again I would not. My lesson learned is to never agree to any type of service with ATT where a rebate of any kind is offered.
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