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AT&T / wireless upgrade

Posted: May 3, 2017 by   User 
Complaint Rating:  0 % with 1 votes
0% 1
I have been a loyal at&t customer since 2012. Today I paid off an installment phone on my sons line, and wanted to get him an upgrade. After being given the run around, being put on hold, disconnected, me calling back, I was told that since our phones go into off network when we get to our home (10 minutes off the main hwy) there has been a block put on them. It seems there will not be any upgrades allowed. I received a letter 4 years ago saying we were going off network, and we could get out of contract if we wanted. I opted to stay in, since this is the only time it happens. Never did I get a letter saying there would be no upgrades on my lines, matter of fact, I got myself a 6 plus 2 years ago. They said the block was put on 1 year ago. No problem in taking my payment every month, nor my pay off today!!!
Complaint comments Comments (0) Complaint country United States Complaint category Mobile/Cellular Service Providers

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