AT&T’s earns a 2.2-star rating from 8 reviews and 2162 complaints, showing that the majority of telecommunications consumers are somewhat dissatisfied with service and connectivity.
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scam and fraud!
On Feb 16, 2008 a sales representative contracted out by AT&T was going door-to-door in my neighborhood. The representatives name was Robert Collins and his Sales Rep ID# was SCA7VN9W. He showed me a ton of paperwork and informed me that he could significantly reduce how much I pay each month for my long distance service. He showed me graphs and spreadsheets from his notebook. He had an AT&T identification badge and he had a representative from AT&T call my house while he was here to confirm my new long distance plan. The representative informed me that because I was going to get the Triple Choice Bundle Pricing the cost of the new plan ($26.99) would only be about $2.00. Upon receiving my AT&T bill on March 13, 2008 I noticed that I was charged the pro-rated version of the $26.99 plan and that subsequent months my long distance charge would be the full $26.99. There never was any savings shown. I called AT&T's billing department and the rep there stated that I was right, there was no benefit to the new plan that I had been tricked into signing up for. I gave the information about the scrupulous door-to-door sales rep to the billing department and they stated the matter would be handled internally. I have to admit I was please with the honesty of the billing department. They changed my plan back to what it was and refunded my pro-rated portion of the bill. My complaint is that AT&T sponsored this dishonest sales rep and had no problem with when he signed me up. AT&T only had an issue when I discovered that I had been swindled. This can't be how we allow big business to operate.
rebate not received!
I'm just adding to the list of AT&T rebate complaints that are already online. Again just another case where the rebate never made it to me. I followed up and kept track of my forms and still nothing, no recourse, and nowhere else to go. Submitted in September. Customer Service recording says it was processed in October and I'll receive it in 3 weeks. ...
Read full review of AT&T and 20 commentsnever received rebate!
I ordered AT&T's high speed internet as part of a package on 8/31/07. As soon as I received my equipment I connected it and returned my rebate card with the sticker attached exactly as instructed. This was approximately September 7th. I began checking the status of the rebate in November because I had not received it. I was told at that time that it would be processed in December and to check back then. I called back in December and was told a check would be mailed on December 27th. After three weeks when I did not receive a check I called back in January. At that time I was told that because my service was ordered on the cusp of a change over it was "misplaced." Furthermore the representative told me that instead of a check of $79.00 check I would receive a $50 Visa gift card. I told them that was unacceptable and that I was promised a rebate for the equipment and that's what I wanted. He said he would resubmit the request for a check rebate and to check back in a week. I called back toward the end of January and spoke to another rep who told me the rebate would be processed the first part of February. It is 3/8/08 and I have still not received a check and when checking the website I received a message that they could find no record of my request. After holding for thirty minutes I spoke with a representative to who told me a check was mailed yesterday. I feel like I have been fed the line "the check's in the mail." If I do not receive the check I will call them back, but even if I do receive a check the way AT&T handle this matter was unacceptable. They lure people in by offering them rebates and deals that they fail to deliver. Then it is up to the consumer to try to straighten out a mess that they created -- presumably in hope that the customer will get tired and give up. This is not the only issue I had with AT&T regarding the service I ordered. They also misinformed me regarding service from the Dish Network that also took six months, repeated phone calls -- transferring from one rep to another and extreme frustration to straighten out. AT&T needs some lessons on customer satisfaction.
I too am getting shafted by AT&T over the high speed internet rebate. I ordered my service in August 2007. It was activated on Sept. 4, 2007. I immediately sent back the required Rebate Activation Sticker as directed. When I tried to follow up online, I got the message that my rebate request had not entered the system so I called and was told it would take 6 to 8 weeks. The first week of November 2007 I called and was told that they had no record of my request so I gave the rep all the information and she said it would be processed in 6 to 8 weeks. No check arrived, so I called on January 2, 2008, and was told by "Laurie" (ID #22032) that my claim had been denied, but that she would escalate my claim and it would take 6 to 8 weeks. I waited for a check, which never came, and called again today, March 11, 2008, only to be told by "Pauline" (ext. # 20859) that my claim had been denied on January 6 because I had never paid for a modem. I read to her from my bill the line item HSI Modem Package Charge Service date 9-4-07 for $49.99 which I most certainly paid. Pauline said she was submitting my claim for reprocessing and it would take 4 to 6 weeks. I am not going to wait 6 to 8 weeks again. I am going to wait one week and call back to see whether it has been denied again and if it is not resolved immediately, call back every single day until I get my rebate. I want to know how many people are getting shafted in this way. Just think - if AT&T does this to, say, 10,000 people across the country, that gives them $500,000 that they get to "borrow" from their customers for months and months absolutely interest free. What a racket! There ought to be a law. If I were more legally savvy, I would file a class action suit!
I too ordered high speed interenet service from att. I oplaced my order at an att store here in town on October 7th, 2007. I was told to submit the rebate for that would come with my modem for my $50.00 rebate check. No form came with the modem. I went back to the att store and spoke with the sales associate who helped me. She gave me a new form to mail in along with coipes of all the documebtation I would need. I mailed it in on October 25th. I checked on line for my rebate status on November 11th, and it was not there. When I called the rebate centere they said that I had not ent one in. I said yes I did and sent them by fax copies of everything I had sent in. They said it would be researched and I would recieve a call back. I never recieved a call back but on January 17th I looked on line just for fun to see if my rebate status had been updated and it showed that I must claim my rebate reward by January 21st. I claimed it right then and there. So I thought that finally Im gettin my check. I checked back 2 days later and the rebate center site said my reward would be fullfilled by Febuary 7th. I called and asked what that meant and they said the day the check is scheduled to go out. It is now March 8th and I went to the mailbox and still no check. This is just getting redicuolous. When am I going to get my money becasue sure as heck if I owed att $50.00 they wouldnt wait around 4 months to collect from me!
billing issues!
I own a company that uses AT&T business line services, from the conception of the company until now I have made every payment on time and usually a few weeks before it is physically due. I have not received a bill from AT&T since the beginning of January when I paid them yet another $150+ (rip off) funny my plan is supposed to be 59.99 and yet I'm paying 3 times that every month. Back to the point, They never issued me a bill for February and I've been patiently waiting for 3 weeks now, Today I get my bill that says I am about to be disconnected and I will incur cancellation fees and so forth.
THESE IDIOTS NEVER SENT ME A DAMN BILL! How is a business supposed to pay it's bills on time if they can not send the bill before it is due!
The rep swears that all the billing is sent out 3 days after it is printed, so I asked her to show me proof that it was sent and the [censored] told me I would need to contact my postal service to find out that info...
How is the postal service going to know when AT&T sent out a bill? So I asked again, when was this bill sent out, she could not give me an answer/.
SWITCHING TO VONAGE!
I have the ultimate night mare experience with at& t and am about to explode but a friend who is a former worker told me to complain to my state publice utlities board they hate it, it causes them not to be able to get rate hikes so i down loaded the forms,
I have argued with them since nov 15 when i tried to move my office and they screwed me out of 6 days phone service, for a business THAT WAS CRIPPLING TO ME. I guess they cancelled my dsl contract instead of delaying it til i did move on 1-5-09. they keep biling me 790$ for cancelling service that i never cancelled I have it now. i have wrote letters, one was 9 pages long, i have called and got tons of notes, was assured every time by business office just pay this "amt" and the credit takes time to go thru. Then i get collection notices so again I call business office, i call acct receivebales they tell me its fixed and then here comes another call and they always insist there are no notes on my acct! HOW CAN THAT BE ? I WROTE LETTERS, I HAVE SENT EMAIL FROM THE WEB SITE CONTACT US, I HAVE 2 INCH THICK FILE OF NOTES.
so last friday they CUT MY PHONES OFF IN MIDDLE OF DAY. so again i am on the phone with 9 people, each one wants to hear the story only to tell me they cant help, they transfer me. I had told the lady in collections the other day HELLO I AM THE CUSTOMER IT IS THERE JOB TO FIX THEIR INTERNAL ISSUES ON THIS NOT MINE I AM SICK OF CALLING, WRITING ETC.. so she cut my phone off and after hours of arguing with them i had no choice but to pay the $ 790 THAT I DONT OWE. then they assured me they will work on a credit,
YEAH RIGHT, .
SO TAKE YHOUR COMPLAINTS DIRECT TO PUBLIC UTILITY COMMISSION THAT HITS THEM WHERE IT HURTS
I really have been bragging about the u-verse system. Now if I could only have it fixed!
Day 1, Tech #1 comes out at 9:15 am. He calls tech # 2 1.5 hours later #2 shows up. They then call tech # 3, 2 hours later he shows up. 2 hours later he tells be he'll be back tommorrow. I said I can not miss another day of work. He tells me "we will work around your schedule". the next day I get a message that they have fixed the external problems and "I am 100% all set". I call te reschedule and they give me a date of 1.5 weeks later. Saturday the tech shows up at 11:50 am and departs at 8:45 pm. 9 HOURS!
While he is in my condo he calls a superviser to schedule an appointment to be at my location on Wednesday. HE NEVER SHOWS! I miss another day of work. I call and they send someone out Saturday to figure out why I am not getting proper signal. He spends that day for 45 minutes and tells me I keep loosing the signal.REALLY! I DO? I SHOULD OF BEEN A TECH! I call again . A superviser named Tom in the Addison Illinois Area tells me he will send someone out Saturday. Again I am wasting my valuable time. HE NVER SHOWS! I call Tom back on Monday and he says " nobody showed Really, I'll find out what happened and call you right back...never to be heard from again. 3 days later I call explain my long story and when I was done the "customer service rep" said "What would you like me to do."?Yes I blew up. I then talked to Kimberly a supervisor that was very nice and professional and called me back 3 times to make an appoint for Wednesday at 6 pm. The tech called me at 7pm to say he would be finishing up a job and would be at my location in a few minutes. 2 minutes later Kimberly called to confirm this. I then got a call at 8:30 that they would not be able to make it.LOOK AT THE MANPOWER THEY HAVE WASTED. LOOK AT MY PERSONAL TIME I HAVE WASTED. IF THEY COULDN'T HOOK ME UP THEY SHOULD OF SAID THAT AND KNOWN THAT BEFORE THEY EVER ENTERED MY HOME. THEY ARE DUE HERE TODAY BETWEEN 12 & 2PM. IT IS NOW12:30 AND I HAVE NOT HEARD A THING. WILL THEY SHOW? IF THEY SHOW WILL THEY FIX IT? DO I SAY PULL YOUR CRAP OUT OF HERE. OR DO I TELL THEM TO GET IT MONDAY BETWEEN 4& 9 AND I WON'T BE HOME.
terrible company!
For several months we have gotten the enhanced services on our phone bill. We have questioned it, and asked that it be removed from our bill. but it has fallen on deaf ears. we never signed up this. my father spent 27 minutes on the phone last month with [protected]@t to no avail. Also they are charging us for internet which we do not have with them. We have aol. Every month I go through the same thing with them. They say they will take it off, but never do. That is a total $32.94 extra each month for nothing. And now because of the so- enhanced services, I can not get any of my messages off my phone. [protected]@t has somehow tied them up. We have tried to resolve this matter ourselves, but to no avail.
The complaint has been investigated and resolved to the customer’s satisfaction.
Sir, try contacting us during or normal business hours of M-F 8am-10pm EST at [protected].
We will glad to assist you. Instead of overdoing yourself and airing out lies here, try giving us a call first.
Catch my drift, Sir?
Thank you for choosing AT&T as your service provider. We want you to know you made the right choose and we will assist you on any open issues you have and try to resolve them in a timely manner.
service sucks!
Well i was supposed to have what you call dry loop dsl service, which is just dsl no voice, about 4 weeks ago. Their coustomer service is so slow and nobody acts like they really want to help you.
the techs kept saying that they went to my hose and nobody was there when i had people sitting there, and the customer service reps act like you are lying and their tech's are angles.
basically after a month of waiting for my service to be turned on, i ended up with an outstanding phone bill, no internet service, a very bad headach, a pissy attitude, pure hatred for at&t, and no internet service...
so i ask you...is it worth it?
for you to reach an agent..after dialing the dsl account number or the phone number...just say agent and it will direct you over to tech support
Any UPDATE on above 26 February 2008 complaint?
Did anyone ever apologize or remedy the problem(s)?
I welcome exchanging notes with others on AT&T.
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WORLD'S WORST SERVICE
Nearly impossible to reach a non-automated human without wasting hours. No practical way to present highly focused very specific E-Mails to anyone at AT&T. The AT&T left hand does not know what the right hand is doing. HORRIBLE frustrating procrustean voice menus (with numbers such as [protected]). Worst of all: "Your call is very important to us" surrealism.
call to india - $7.00/minute
When I joined with AT&T, they told me the rates to call to India, which was less than $0.40/minute. We made some calls and when the bill came, the rate was $7.00/minute. The same day I called the customer service and complained. The guy who was answering the phone, assured me that the rate will be adjusted as he put the information in the computer, while I was talking with him.
The next month bill also came with the same amount, in addition to the late fees. Again I called the customer service to find out the reason. At that time she told me that I didn't call the customer service to activate the connection, before making the calls. I never knew that you have to call the phone company before you make calls. But, according to AT&T, we have to get their approval before we do anything, including making a phone call. The final call to AT&T made it clear that I have to pay that money, if I want to keep the phone line, which I ended up doing.
Here the big companies eat up the small ones to make their own rules under a monopoly and the government doesn't do anything to cover the consumers. There should be at least 3 companies to compete and they shouldn't be allowed to merge or do business together. That's the only way the American people are going to enjoy the freedom they have in this country.
at&t-will not honor agreement
I am writing to inform others of how bad AT&T has treated me as a customer. I will start at the beginning. I use AT&T phone service but previously got my internet service from the local cable provider. Although I was on the “Do not call” list, I received approximately 8 calls from AT&T sales people in 4 months who tried to get me to switch to their DSL service. Some of them were very aggressive and even acted like jerks but I calmly asked them to stop calling me, yet they continued to call. Even though I didn’t appreciate all of the unsolicited sales calls, I needed to save some money and decided to make the switch. Part of the reason for my decision was based on AT&T’s television advertisements where they claimed I would get a certain reward based on the service I signed up for.
I called AT&T on October 28, 2007 and signed up for the DSL service and was told that I would get a $75.00 rebate check for the modem and a $125.00 reward check after I filled out the coupon and mailed it along with a copy of my recent cable internet bill. I was told it would take 4-6 weeks to receive the reward check. I checked online and as soon as I was eligible, I printed off the form, filled it out accurately, signed it and sent it along with the copy of my cable bill to the correct address provided. I did everything promptly and accurately. Then I waited almost 6 weeks and did not receive the checks. Towards the end of December, 2007, I called AT&T’s customer service department to find out the status of the checks and was told that I was disqualified. When I asked why, the girl couldn’t give me a legitimate answer and acted like she couldn’t care less anyway. I hung up and called back and got the same response from another representative. They didn’t even know how to qualify me again. I asked to speak to a manager and was told it would be 24 to 48 hours before a manager could call me. That was a convenient way to blow me off.
I waited a couple more weeks and called back in early January, 2008. This time I spoke to a lady who acted like she knew what she was doing and cared more about me as a customer. She said that they had been having trouble with their reward program but assured me that she had re-qualified me for the $125.00 reward. Then I spoke to her manager who re-qualified me for the $75.00 rebate. I was told that it would take another 4-6 weeks. I did receive the $75.00 rebate check in the mail about a week later. If I hadn’t called back when I did though, I doubt that I would have gotten it. However, the $125.00 reward check never came. So I waited until February 8, 2008 and called the reward center. I explained the situation again and was told that I was once again listed as disqualified. I was livid. I was then told I had to call the AT&T customer service center again because they were the ones who needed to rectify my qualification status. I then called the customer care center and was told that my $125.00 reward check was actually mailed the previous day on February 7, 2008 and it would take 7-10 business days to receive it. I called again and talked to another representative who confirmed that the check was sent and also confirmed the tracking number.
10 business days passed and still no check. I called the AT&T customer service center this morning, February 22, 2008, and once again had to explain the history of this issue. The girl set up a conference call for me with her and a manager at the Reward Center. I explained the problem to her and she told me that I was still disqualified and the customer service center would have to qualify me again. She said it would be another 4-6 weeks before I would receive the check. I said “This is ridiculous. I never should have been disqualified the first time.” I then asked the girl who was still on the call from the customer service center to let me speak to her manager. This time she got a manager who wasn’t worth much. The ### had no idea what to do. I asked him to set up a conference call with a manager at the reward center to get this straightened out once and for all. He told me he couldn’t do that even though the customer service representatives could. That didn’t make any sense. I told him to call a manager at the reward center and have him call me but of course that never happened. I then called the customer service center one more time, explained the situation again, and she contacted a manager at the reward center. I was told by this manager that the disqualification was only lifted today and it would be another 4-6 weeks before I received the check. I said “You are just stringing this along. How am I to believe I will get it then after the experience I have already had with AT&T? I have already waited over 3 months. Why can’t you send it now?” She curtly told me that she would not change it and that’s the way it was. Nobody ever gave me a good reason why I had ever been disqualified because there was not one. I hung up.
AT&T is the worst company I have ever dealt with. They are trying their best not to send people the reward money they were promised. I am appalled by their carelessness, irresponsibility, and unethical behavior. I did everything right according to their rules and all I have gotten from them is misleading information and lies. The customer service center and the reward center keeps passing the buck back and forth and cannot seem to communicate correctly and get their act together. What is amazing is that they are a communications company! I am sorry that AT&T was allowed to buy BellSouth back and become more of a monopoly again. Their television commercials are lies. They are experts at getting your bills to you on time and I have paid every one of them on time, but evidently they will not honor their word and pay many of their customers the reward that they promised them. I have read similar complaints from other customers on the internet and that is probably the tip of the iceberg since most of the customers have probably not said much.
I am speaking up because now it is not so much about the money as the principle of AT&T doing the right thing. Nobody likes being lied to and given the run-a-round but that is what they have given me. They are unethical and pathetic. I would recommend to anyone who reads this message that you avoid AT&T. They don’t seem to have a thread of decency.
David
AT &T gave me one of the most horrible experiences to get a simple landline in 2010! I ordered online on Monday & was given confirmation and service activation of Thursday. Then I get an email that I have to call regarding order - I need to provide deposit, but my activation date moves up to Tuesday. After no service Tuesday I call and get 2 different stores - it shows "activation" so I may have a line issue and then when I talk to the repair dept., they show account on hold for no reason. She releases hold & says phone will be active before midnight Wednesday. No such luck - Thursday, 2 more hours on the phone & 6 more reps to give me 5 different stories. Ultimately, AT&T mistakenly canceled my order and then wouldn't give me the same online deal and said I'd have to wait until the next Tuesday for service. Riiiggght. No thank you, AT&T.
The technical support customer service for DSL subscribers is confusing and inefficient and AT&T's employees are poorly trained.
My father called for help with his DSL service this morning, 10/22/08, and was transferred (no joke) to SIX different phone numbers, some of them twice, and nobody could help him.
Here the numbers he was given during his more than two hours on the phone:
[protected] (was referred to this twice)
[protected]
[protected]
[protected]
[protected] (was referred to this twice)
[protected]
They seriously need to do an audit of their Customer Service department/s and streamline their technical support process. This is pathetic. My father will soon be canceling his service and subscribing to Time Warner cable internet.
I was told by At&t Dsl internet that I must be moved over to U-verse internet due to the Dsl Shutting down. The person at att on the phone said there will be no charges to move over due to It being mandatory to change, Well they send me a bill for installation of $149.00 and for the gateway interface $100.00 plus 1st months bill in advance of $48.00, and the next month at same time os $48.00 more, them a sure charge of $14.99 plus 60.00 goverment fees of $60.39 somthing like $415.58 total. Did I miss the meaning of NO CHARGE ? Maybe the meaning NO CHARGE has changed since I went to school. I can see the monthly charge but nothing eles! Hay remember I did not ask to change over to u-verse they told me it was mandatory ! Every time I call At&t for any reason they screw It up. I am talking to other company to get better service, and to legal counsel. to have the early terination fee waived! I am very dissatisfied with all Of At&t. I think they think they are the only game in town! Not any more the monopoly is over! G.
Similar experience-Nov 19, 2010 moving business to new location so ordered new service to be turned on Dec 1st. Was told it would be turned on between 8 am and noon. By 4:30 no AT&T-had to call them on my cell-was told order had been cancelled! After an hour on my cell (yes AT&T charged me for these minutes used) was told phone service would be installed first thing next day. Again waited all day-again called, was again told it would be completed by 8 pm. Finally they called after 6 pm-said they couldn't make it and would be out the next day. Again charged min on my cellphone. Day 3 - I again waited from 8 am to 3 pm before calling them-again I was told it would be completed by 8 pm-again I got a call after 6pm saying they couldn't make it until Monday and they would be there first thing Monday morning. Come Monday-again I waited from 8 am until noon-again I called-again I was told it would be completed before 8 pm. By 4 pm my husband had enough and he called-using stronger language than I did- while he was talking a service tech called my cell-when he told me he was from AT&T I told him he better not be calling to cancel for the 4th time and gave him an ear full-finally got a decent person-he was there in 1/2 hour and and hour later everything was up and running.
Keep in mind this delayed our opening the business for a week, because we can not accept charge cards without a phone line-add to that they did not turn off the old phone on the day they were suppose to and the fact I have been charged over 4 hours of min on my AT&T cell phone for these calls. During a couple of calls they actually had the nerve to ask me if I was satisfied with their service when I said no they wanted to know why, no "I'm sorry"and tried to sell me a web hosting package!
They pulled another stunt like this last year when we were told if we bundled our services we would get the unity plan (where we can call any AT&T with our cell phone without being charged min) they never did honor that and our 3 cell phone numbers were messed up for a month before they got it straight.
Believe me-if there ever comes a time when we have a choice besides AT&T I am dumping them!
I'm an ex at&t employee. I can honestly say is the worst job I ever had. Since day 1 I noticed their selling practices were not the best. I have been in sales for a long time, and I can tell you that I felt so cheap working for AT&T because of the way they treat their customers.
First of all, AT&T does NOT have a customer service department. AT&T has 1 department, SALES, which handles all complaints, billing issues, so on, so on. Because you are speaking to a sales rep when you are calling about your bill, expected to be sold something. If you don't want to buy it, it may still appear on your next bill. AT&T plays the odds, and the odds are that you may not look at your bill next month, so they may get away with the sale.
There are two common sayings at AT&T, 1) "It is what it is" 2) "What's in it for you."
The first one means, that when a rep would feel so bad about the way a customer is being treated, for example, charged with bogus charges or someone upgrade their service without authorization, as a human you want to help the customer, but our manager would not allow us. The manager would say something like "it is what it is" too bad for the customer but there is not thing that we can do.
So you are calling customer service, and expect to get help, but from the minute you are calling, the rep only has one thing in mind, "What's in it for him." If a rep has been in a call for a while, the manager will go to the rep and ask the rep what is going on. If there is no sale involve the manager will tell the rep to get rid of the call. We are instructed to only help those who may possibly buy something from us.
During my tenure at AT&T I dealt with so many, many upset customers, and complaint so much about how AT&T does business. But the bottom line is customers continue to choose to do business with AT&T.
I'm so surprise that there has not been an class-action lawsuit against their selling practices.
att_complaints88@yahoo.com
AT&T's response on 10/23/08 was as follows:
~~~~~~~
We are unable to respond to your email message regarding DSL Services.
For assistance or information regarding your AT&T DSL bill or telephone service, please call our Customer Care Center at [protected].
We apologize for any inconvenience. Thank you for using AT&T services.
~~~~~~~
So they responded by referring me back to one of those six useless phone numbers.
AT&T: Reach out. Reach out and scr*w someone...
You probably didn't qualify for the $125. You probably qualified for something else.
The company that you switched from probably wasn't considered a "cable company".
I would recommend these type of fact based issues - with supporting information be reported to state attorney general's as a potential deceptive trade practice. FCC might also be appropriately contacted as well.
I had similar problem with ATT Uverse and their rewards program. As did my sister and we are both in different regions of the USA.
David- I could not agree with you more. I signed up for a $10.00/monthly DSL, every month the bill is wrong, and they will not honor the rebate. They lie and cheat...and NO ONE calls back.
yellowpages & internet advertising
For those of you who have entered into any agreements with Bell South / AT & T for advertising or web site services, I feel your pain. Ever feel like you made a huge mistake? So do I. We entered into an agreement for yellow pages ads and website design. Not only did the yellow pages ads come out wrong, after we faxed the corrections, but also found out after we made the agreement that we needed to provide the pictures for our website! I am still in the process of trying to get some type of resolution with the situation but seem to just get stall tactics, delays and no response until I call again. They have not accepted any responsibility. It seems they have deceitful sales practices and are very misleading with their representation. Beware of any promises, as they will not be honored!
I see your a florist. I just received a call asking why we cancelled our advertising in 2012. You mean they do not have my 100 complaints, mailed and online, of being completely ripped off? So, ATT YP advertising rep, you are agreeing that $400 a month for YP advertising for a family owned florist in a town of 800 people is " a little much" ?! You know he ripped me off! you said you're "glad he didn't work there anymore, but would love my business again"? I was very calm and nice and I think she knew to never call here again. The "support" I got for $400 a month was an add on YP.com and a call every 4 months saying maybe if I added more advertising I would see better results. She was right, I have a bad taste in my mouth when it comes to this company having no morals.
at&t service sucks! billing me for cancellation when I am within my 30 days to switch.
Just got a bill from at&t where they are billing me for cancellation of service.
I got line from at&t on 12/21/07 and switched to verizon on 1/17/08 therefore I am within my 30 days. The customer service said they dont know if I am within my 30 days, I have to call another number [protected]) on monday to ask them to verify if I am within my 30 days. This is just a run around and a scam by at&t to get money out of unsuspecting customers. Why cant at&t get a better system to link all their departments.
And thats not the only issue, I switched to verizon basically of bad customer service in the span of 3 weeks with at&t. I returned the phone I ordered due to some issues with it and when I wanted to get a replacement, I couldn't get one because their system says I still have a phone. Hello! I have the rma# with me and it says they have already received it. Basically I had to tell the customer service person the rma# and so she can log it. And since she has already logged it, she still couldn't get me a phone... Cause... The system still says I have a phone... What a crap!
All the 4-5 customer service people I spoke to in that 3 weeks were all so without common sense and so hard to talk to. Where do they get their people.
And in the first 2 days that I was with verizon, I had such excellent service. So why cant at&t get better people and better systems.
The complaint has been investigated and resolved to the customer’s satisfaction.
###s!
Sorry, but I have little sympathy for the AT&T employees who posted their tales of woe about working there. Find another job. If you are not qualified to do anything else, go to school and further your education or learn a trade.
I placed an simple order two weeks ago, and it is still not completed. Two sales reps gave me incorrect information. AT&T canceled my order 3 times. My existing landline and internet service were erroneously shut off. Two supervisors did not return my calls. One sales rep put me on hold and never got back on the line. The in-store Manager screwed up a manual order and did not know how to make my cell a hotspot nor how the Unite device works. I was able to reach one professional who actually knew how to troubleshoot the Unite. That is one out of 12 people I dealt with in 2 weeks.
AT&T consists of incompetent, poorly trained employees. Horrendous beyond belief customer "service."
Update: Well, no longer working for ATT. I just could not handle all the metrics and they wanted me to rush through the calls instead of actually helping the customer. In fact, on my last call, a customer was so grateful that I stayed with her and was actually taking the time to solve her problem instead of rushing the call and having the problem unsolved. She called another agent before but was rushed through and the problem did not get resolved so she called again. I did everything that I could to solve it even though it took a little longer and she kept saying " Don't go" . It's okay though. The same day I lost that job, I had a lot of freelance writing opportunities pop up. Now I am writing articles for various clients and I couldn't be any happier.
I need to chime in here and say that I totally agree with, and can relate to Hello My Name is. The post is a very accurate description of what we go through every day as CSRs for this company.
- We are given marginal training on several systems which are needlessly over complicated.
- Some of these systems have glitches or are slow
- We have to work 3-5 programs all at the same time and we have to navigate those systems while maintaining an AHT (Average Handle Time) of no more than 6 minutes per customer.
*other things mentioned by Hello My Name Is
On top of it all, you have my biggest pet peeve. Being a rep and not being honest of what you can actually do for the customer at your level. Let me explain. Some of us, like myself, are very new to the job. We have NO prior customer service experience, NO prior experience with phones, we have very little experience operating ALL of the tools that we use and some of us do not even have smartphones or anything like that. For some of us, this was the only job we could get while in a very crappy economy and desperate situations. Yet, with only very little training and preparation, we are thrown into calls where it is very difficult to get assistance when we are truly stuck. Yet, we are not supposed to say to the customer on the other end, "Please bear with me, I am new.", "I do not know yet; but I will find out for you/find someone that can help you" . We are supposed to act as though we are already experienced and well versed in these programs ect when we actually come off to the customer as a flustered, bumbling, incompetent baffoons! I HATE THAT! Believe me! I love people and I really want to help them and make them happy. But instead, I was pretty much brought to tears the very first few times on the phones because I really didn't know how to handle the calls better. To be honest, I feel like giving up, adding the experience to my resume and jumping ship once I land something else. Not only because of the pressure that we are under, it is also some of the customers who become impatient and blow up in the face of an agent's first day or second day on the flippin job and their hands are tied as far as what they can do! I'm sorry, if I was a customer and I came across someone who is new on the job, I would rather have them be honest and tell me that they are new and if a task is too much as first or if it is something they are unfamiliar with, I would rather have them say that and get me someone who could help ect. I would be a lot more patient with them. On my second day, I was already screamed at by one person for something what wasn't even our fault! She was VERY incoherent (maybe too much to drink?) and I was already having equipment problems! After finally finding out what the hell she was talking about, after her screaming "$200! WHERE'S MY MONEY?" right in my ear. I discovered that we did credit her the money, but her bank was taking their sweet time processing the funds. Finally I had enough of the abuse and dumped her on the supervisor. I said "Look, you take care of this. I have having a hard time understanding her and my equipment is going on the fritz! " (which was true).
As far as the product itself. I do agree with it being pricey. That's why I recommend Tracfone personally. You get your device and card, you activate it online or to a rep (which may have an easier job than us), and you are on your merry way. All you have to do is buy a minutes card when needed. No fuss, no muss.
tell me more about a.t.t !
Ever since AT&T s' buyout from Alltel here in the NW area, the service has been sporadic with many many dropped calls. At least once a week I have to call their customer service complaining that I keep getting data not connected when tethering or checking emails on my Iphone 3g and still keep getting dropped calls! I have received so many different reasons why this is happening. I ve been told that they are still working on the system (towers?), its your sim card, its your phone, etc... Ive tried 3 different phones, and no change at all, still poor service. I feel I have been extorted by AT&T from my Alltel changeover comparable smartphone they gave me, and had to ante up to the AT&T contract to be able to tether! Come to find out AT&T did minimize the towers here, for they dont want to pay for the tower space! When they purchased Alltel. Ive been lied to and paying for a dead horse! I will be tasking this to the PSC! AT&T did deceive and extort me and now have me locked into a contract! Its wrong how they do business!
Hello Everyone,
Point blank...I work for AT&T. Whenever you call [protected] or dial 611..I just may be the person your going to get. Given that fact, I must admit I am on the fence about some of the things being said in this forum. On the one hand I can absolutley name some instances where customers were being royally screwed by AT&T. I will also say that some of the atrocious customers that call in deserve every little vice we can manage in order to ensure that their "customer experience" a LESS satisfactory one.
I would like to start with the reasons I DO NOT like AT&T. I will be honest they treat their employees poorly. I'm sure you would find "poster child" examples of employees that were treated well that would argue that statement, but the bottom line is a majority of the employees are placed under so much pressure it is unreasonable. We are given marginal training on several systems which are needlessly over complicated. We are then given the lousiest computers which run horribly slow in order to run these software programs, seriously I have seen better computers thrown out in dumpsters. To name a few of these systems...
Clarify...Where we notate your account and see who is calling, more or less a glorified caller ID system.
Telegence...The Billing system where we see every single penny given or taken since your contract or "agreement" started with us.
MyCSP...More or less an index of EVERY SINGLE THING AT&T has to offer, it acts much like Google does and is a search engine. Whenever a CSR (Customer Service Representative) is reading those "expectations" to you, they are reading from MyCSP
Snooper...Where we reset your phone on the network
Phoenix...Where we order your equipment
CCC...Where we refund those mobile purchases you accidentally make such as "Flirt Tips" and "Horiscopes" etc.
CSR...Where we go into your att.com/wireless account and guide you through the website.
Of course, there are numerous more systems and each system mentioned above is not FULLY explained in and of itself. If I were to name every system we use on those lousy computers and give a full explanation of them all, this already lengthy post would take up WAY too much room. At any rate we have to navigate those systems while maintaining an AHT (Average Handle Time) of no more than 6 minutes per customer. I hear that in some AT&T call centers the attrition rate is 137% every 6 months. This is my first complaint.
Another customer based gripe I have is this...
I have had customers call in that have always had lousy service in their homes, I check the history and see that they have called in numerous times. I do the troubleshooting we are instructed to do via MyCSP and still no positive results. At this point you would think we should give this customer something other than a lousy $25.00 "Goodwill Credit" right? Like maybe we should GIVE this customer the Microcell 3G for free considering how much money they have spent with us right? WRONG! AT&T does not allow us to do this, and I think that is horrible business practice on AT&T's part. Sure, sometimes a 3G manages to slip through the cracks and land in a customer's lap...not often enough though.
I have also seen it with my own eyes...One customer was charged a $5.00 late fee for paying a bill that was a few cents short...not even a full dollar!. I will admit that "$25.00 Goodwill credit" came in handy that night lol. And yes I absolutley gave it to him he had paid his bill promptly for almost 3 years. At any rate I could not believe that AT&T had the audacity to do this to this man.
I had another woman call in who was elderly, she had purchased the Apple iPhone 3g...She was told by the store rep that we would extend her 30 day "buyer's remorse" period so that she could decide whether or not she wanted the phone. The call was on a weekend and the store was closed and lo and behold she was not able to return the phone and was thus stuck with it. If I were a religious person I would have seen my priest that following Sunday.
I often have customers call in wanting to know if we can "track their phones" when they loose them, sort of like off of some science fiction movie. I would like to take the time to set the record straight on this one ok? YES the technology does exist to do this, with or without your consent. AT&T is capable of doing this in and of itself, we sell it to customers as a feature known as "Family Map". BUT THIS IS IMPORTANT unless you have family map ALREADY installed on your phone BEFORE you loose it, we would not be able to track the phone simply because we are not given access to software programs that would allow us to track the phone.
So yes I do have many gripes about AT&T's business practices. I won't lie I also urge people to go with Verizon whenever I am off the clock and talking casually. WHY? Because it is not that I particularly think Verizon is better, I am sure a Verizon CSR would say many of the same things I am saying. I simply have no company loyalty considering what I have witnessed happen to both employees and "valued customers"
Now for the "valued customers" that honestly should never have been given a phone...
You're out there, we know it and you know it...let me begin by saying this. When you call in wanting a credit, don't get belligerent with us, it is within our power to give or not to give credits as we see fit, in fact more times than not unless MyCSP says we are required to give you a credit you WILL NOT get one if you treat us like dirt. It is more or less dependent on one and only one thing, our mood and our perception of the way you are treating us.
Expanding on CSR abuse, never mind the fact that "Your call may be recorded for quality purposes" and any one of us could potentially press legal charges against you if we had the inclination to do so for abuse...consider this...you are abusing someone who is staring at all of the information they would need to become you online and in a virtual world. Credit card numbers, physical addresses, names of family members, telephone numbers, credit histories, social security numbers, full names, e-mail addresses. So stop and think for a moment next time someone asks you to tell them YOUR social security number to them for verification purposes...they must be looking at it in order to know whether or not you gave them the correct SSN right? DUH! Consider this a friendly reminder next time you call in with a bad mood. I'm not saying that I would do this, but I'm not everyone now am I?
Moving on...when you want to escalate to a supervisor because you don't like the answer we are giving you, why do you honestly think the supervisor is going to give you a different answer? In fact we usually enjoy listening in on the conversation as the supervisor hands you your a*s while you politely go from "You m*th****ck*r" to "Yes Sir/Ma'am"
For the technical problems on your phone, and this is for the good the bad and the ugly...Please have the phone available AND call from a different phone other than the one having the issues! I mean honestly, there isn't a thing in the world we can do for you if you call in from Indiana and your brother has the phone in California. You are our eyes, ears, and fingers when we are troubleshooting your phones.
To wrap all of this up, I do realize AT&T needs to revamp a lot of the things it does, and I do realize there are some CSRs out there that should be lined up against the nearest wall and shot. It is also true that some of the customers we have are cowards that probably threw rocks at the animals that were in cages when they visited the zoo as children, because that's more or less what they are doing when they mistreat a CSR that they can't even see.
Finally before I go I would like to remind any and all of the readers here whether they are customers, AT&T affiliates, or just some old Joe Bob suffering from insomnia...that since no threats were made in this post I am not liable for speaking the truth, freedom of speech is a precious gift that we enjoy in America and no contract I have signed with AT&T trumps that.
hi, this is my request to all those atnt customers who switch their phone services to dsl direct or dry loop...please remember the answer to the "offline security question" on your internet account or at least your "primary user id" and save yourselves and as well as us from the ensuing trouble.
hi, i am an tech support agent working with atnt since past few months, and i have got a number of calls from customers facing similar issues.I have felt helpless in many situations where i feel that the customer deserves better service and he has to pay the price for some mistake he hasn't made.I hate giving fake apologies on the phone.I know there is something that can be done.I as tech support can't do anything about issues which are handled by customer service agents.I don't what's the atnt policy of making money but i do feel a lot of trouble can be avoided if all the departments are well mapped.
Att customer service always suck...im with att since 2004 just because i love the iphone but not att service, drops call and customer service worse than any one else...yea verizon here i come... spending more than 450 a month just for att bill, i think i deserve better customer service and a better service provider...is really SUCKS
billing rip-off
We made a payment to Cingular just as or before they changed over to At&t. They said it did not go through and could not give confirmation. We tried again with a different credit card and received confirmation. They then took $166.99 from both accounts and only credited our account with one payment. We have followed their instructions of sending them bank statements from both accounts and the bill and they agree that they have done this. To solve the problem they forward on the info to billing and we get notification back that complaint is unfounded.
The complaint has been investigated and resolved to the customer’s satisfaction.
Every month I have to call in because my bill changes from what I was told. No-one seems to care. I can spend 1 or more hours each month. They state that they DID correct the problem - but as usual the person didn't. I just can't believe how they lie all the time.
I had a contract that stated I had 3 business days to cancel. I cancelled on the 2nd day but they charged me $177 for monthly service - my monthly service was suppose to be $99. Even though I cancelled and many people at AT&T said it has been taken care of ... I received a call this morning from an attorney that handles collections.
SO mad. But I'm going to fight it. I won't be pleased if it was reported to the credit bureau as I'm tired of them scamming me. I have other friends who have gone through similar instances whey their bill keeps getting higher from what they signed up for.
Question: IS there any class action law suits going on?
AT&T SUCKS ALONG WITH THEIR DIRECT TV ALL RIP OFFS I WOULD REALLY LIKE TO KNOW HOW THEM PEOPLE SLEEPS AT NIGHT
AT&T used to be great, but over the past few years they have turned into extortionists- out to get your money by any means possible. Cell sevice and customer service have gone downhill. No wonder so many are leaving. Their representatives will lie to you about anything they can just to keep you another month- and after you figure out they scammed you, it's too late and you have to pay. Do yourself a favor and steer clear of this company with shady business practices. There are much better providers out there who offer better coverage and phone plans.
I agree, there is no customer service! They have no desire to assist and fix problems, they have told me they cant help until I pay the a bill I dont owe before they can supposedly help me. I paid a bill I did not owe, they sent me new bills. Same saga.. I cant seem to get any customer service to resolve.
I will never have ATT again.. Nor Direct TV. Nor landline. No bundles again, they told me one thing, and billed me in error and refused to fix
My AT&T bill was higher this month. I called them and them and they said that during frequently updating that this amount was being billed to me because it had showed up on my old Cellular One account as a $28.00 fee for a phone that I had purchased from Cell One a couple of months prior to the AT&T buyout from Cell One. I broke this phone in May. Took it into AT&T and they said there was nothing that could be done because the transaction had been made thruCell One. When I purchased the phone the contract included insurance on the phone incase it got lost, stolen or broke. I was told that I would have to purchase a new phone. So I did. Now suddenly I am being charged for this phone but they will not honor the contract because they do not have that paper work pertaing to the insurance but they sure do supposedly have the paper work pertaining to how much I owe! They are telling me that I have to pay an extra $28.00 per month until Sept. of 2018 to satisfy the agreement but yet they cannot provide me witih documentation. This is a rip-off! They are wanting me to pay the money but will not fullfill the rest of the contract with Cell One pertaining to the insurance. Also they have told me that I signed a 2 year agreement with them and I DID NOT! I signed nothing with them when the switch was made from Cell One to AT&T! I want to drop them immediately but it will cost me close to $800.00 to close my service. What a rip-off. Does anyone out there have any advice for me?
I switched from AT&T and then got a bill for $217 for termination of contract. I never signed a contract and told them I wanted to see it.
I was told I had signed electronically and should have my paperwork. They had to prove nothing So to keep my credit score and not
drag out a fight I paid to switch.
att is total slime. Just sat in on sales mtg w at+t fiber reps trying to sell $15, 000 per month internet access to one of my customers. Had great time destroying them, had customer use Comcast (much cheaper but equally ethically challenged). I told them the $38 refund, they refused to pay would be the most expensive $38 they ever took . I lost $38, at+t lost $180, 000 annually. I am just getting started-this is fun ruining the at+t salesmen day.
Does anyone have a good phone number contact email etc for AT&T I want the top guy to hear my experience. They need to use it as a teaching tool to train those horrible mouthy representatives for AT&T
Republicans and Democrats, be they elected to serve in the House or Senate, may disagree and be divided on a great many issues affecting the U.S.--but the ONE thing that brings them ALL together: Corporate Greed.
I estimate, and this is a conservative guess, about 90% of Congress hold mega-million$ in stocks from business titans like AT&T, DirecTV---and/or their countless smaller subsidiaries. For the past two or more years, AT&T and DirecTV have been involved in this effort to pretty much phase out Dial Up and DSL internet services---by "aggressively guiding" their customers into accepting this "U-Verse" system, purportedly rife with technological issues.
The plan is fairly simple: Bait you with a sweet monthly service price for a year----then double the service price, complete with their ever ingenious added charges ( despite their fictional names, the money collected by these charges goes towards "slush funds" for AT&T's political lobbyists ).
You're given 2 options: Package A ( internet only ) or Package B ( home phone AND U-Verse internet---doesn't save you a penny, but they have to try and hope you fall for it. ). What I found interesting: Package A only "saved" me $7---and that does NOT include the inventive charge(s) I'm sure lie lurking, waiting to be imposed on my bill---which by the way, is SEPARATE from your home and cellular phone(s) bill...unless of course, you fall for Package B.
Here's the kicker: Ask how long this offer is on the table; THEY DON'T KNOW THAT ANSWER! They ALSO DON'T KNOW how long it'll take AT&T to totally phase out DSL ( they pretty much wiped out Dial-Up Internet ). Their letter is crafty and cleverly worded: The forewarning says your DSL service MAY BE interrupted **not** WILL BE interrupted if you don't accept either offer.
But oh! Wait, folks---there's more: You avoid service interruption by calling the number on the letter ( "checking in" as I was told I did ) before the dated deadline! And by "checking in", I'm assured I will NO LONGER receive those "aggressive sales calls" from "ATT"
Talk about AT&T and DirecTV SCARING UP business ( I'm sure they used that joke in their high-level board meetings ).
Well AT&T FAILED to scare me. I'm NOT "upgrading" so I can be upcharged! I'm staying with AT&T DSL and am fine it's soon being billed SEPARATE from my home and cell phone(s) bill; might even make the bill easier to understand.
And I pray that MORE AT&T customers stubbornly REFUSE to have their DSL Internet "upgraded AND upcharged" or get pushed into the clever "bundling" RIP-OFF! I figure if MORE MILLIONS of AT&T DSL Internet customers REFUSE this shady U-Verse scare crap, maybe the corporate titan will get smart and BACK OFF---or face another painful class action lawsuit that finds them AGAIN guilty of anti-trust monopolization.
Totally Agree we are dealing with scammers and crooks. But the sad thing about all of these issues is our government don't step in, and do something about these companies stealing from the working class citizens. they should be regulate and stop in there tracks. They use Deceptive practice and shady business practice. it is crazy to have to pay amost $6, 000 a year to use cell phone, tv, and internet. that's highway robbery. Directv now that it merge with At&t is using the same practice At&t is use too. us the citizen just need to join together to stop all these crooks from taking advantage of us working class citizen. let's all write a letter to congress and stop these crooks now!
automatic renewal of contract
At&T renewed my advertising after I told their sales rep that I no longer wanted their service. They told me I had to cancel in form of a certified letter.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm looking for the address too! The collection agency is calling me 4 or 5 times a day!
where did you send the letter to (address)?
Here's is what my att Advertising contact said:
5. Renewals. We reserve the right at our discretion, but we are not obligated, to renew your Advertising for renewal Terms coinciding with the publication dates of the directory. We will send you notice of renewal by U.S. Mail, containing any change in Advertising rates and the accompanying terms and conditions, and you may refuse the renewal by giving us written notice within 15 days from our mailing, or by the deadline contained in the notice, whichever is first. We reserve the right, upon written notice to you at any time prior to renewal: (a) not to renew your Advertising for reasons set forth in paragraph 2 above or (b) to eliminate or modify any terms, conditions, standards, specifications, products, headings or policies (including without limitation priority placement of Advertising) affecting your Advertising. All Internet Advertising will automatically renew at our discretion at the then current rate unless cancelled prior to the publication date of the next printed directory. After renewal, only changes resulting in the same or increased level of Internet Advertising charges may be made.
After reading this I wrote a letter to my sales rep informing AT&T of my desire to cancel and not renew my contract. I mailed the letter certified mail so someone at AT&T had to sign for it. I have a copy of the letter and a return receipt that proves the cancellation letter was received. Now if AT&T tries to do something stupid and auto-renew me, I have material evidence that proves my notice to cancel was delivered.
Here is the text of my cancellation letter:
This letter is to inform you that our advertising agreement for print and internet advertising signed on ______ is not being renewed.
Our company is extremely concerned that our other marketing activities -- free craigslist ads, contractor review websites and targeted flyer distribution – all outperformed the yellow pages print and internet advertising. Our free craigslist ads alone generated $300, 000 in contracts, yet the paid advertising in the Yellow Pages book and yellowpages.com generated $ 0 in revenue.
In regards to internet marketing, over the last ten months yellowpages.com generated only 24 clicks to the our website. This was an average of 2.4 clicks a month! If I factor in the total cost of the internet advertising ($42 x 10 months = $420 ) and divide by the number of clicks generated ($420 / 24 = ) the cost per click is $17.50. During this same time frame our website had over 500 hits from craigslist at a cost per click of $0.0.
Unless AT&T Advertising can somehow refund a significant portion of the funds paid on this non-performing advertising contract Our Company will make it a policy to never do business with AT&T Advertising again.
Thank you,
This Works, just remember to send the letter certified or registered mail and the letter must be received by AT&T by your renewal deadline or you will be automatically renewed for another year.
Wow found my tribe. So verbal contract, says the written contract is to arrive in 3-4 days ( from a internet advertiser who has my email, & and hosts my domain) think nothing of it. 4 weeks later contract arrives. Has 72 hour cancellation. Whoa! Call the sales rep; no longer at the company. I do not have a rep, am informed. Send certified letter to the cancellation Dept.. I do asap. I called many times to drop out. Will not let me. The billing is not the $54 quoted but $67. After many attempts, I get them to play the "verbal contract". The facts above are mentioned but the rep fails to mention the info for the 72 cancellation.
Now 6 months have long gone. I get a call from the new sales rep, Gertha Davis, nice enough, want me to re up. I politely give her an earful. I state that I've sent in my cancel letter back in October days after I received the tardy written contract. She nor any one at ATT internet advertising has any record of it. The PO does. I have a certified recite. She will look in to it. Weeks go by. I call again, why am I still getting bills? "Please fax" she asks. I do with the PO deliver notice. 3 weeks go by. I get a new get a new bill thou I was informed that it was down in June. I call again. Now I get a email from her! It states on 7.23.09 she says its in a claim. This is the third time and the only claim that was reversed was the credit for the "over-billing" that was "discovered in my verbal recording.
I am at the point where I am going to call my super corporate uncle and teach these guys a lesson. These are unfair business practices; with out morality. I am not a lover of ATT, an spend a lot of money on their services, but this is a different kind of business model.
As of this writing the site is still up. I have spent too much time on this. As a SB owner, I have seen a lot. But this one leaves me aghast.
Advice?
I too had a bad experince advertisng with AT & T Advertising and Publishing so contacted Better Business Bureau in St. Louis, MO. The amount past due is always negotiable. My problem was resolved within two weeks after a nine month battle with AT & T. Don't listen to their threats just take action and contact the BBB ASAP! Wish I had contacted BBB sooner!
I just made my second to last payment on my contract. Yes they are holding me hostage. It is amazing that they have no morals. If I don't pay they will shut off my business line call forwarding that I advertise with. I am thinking it just may not be worth it to continue with them. As soon as this is over I am cancelling all of my att services. I just called the service department to complain and all I got was " I will notate your account mame. BFD. That did nothing. Has anyone had any sucess in getting their contracts refunded?
Has anyone just nor paid? I feel like I ambeing held hostage and with no release in sight.
Advertising with AT & T Advertsing and Publishing is the worst mistake I ever made. It is frightening how they operate.
I have gotten the same notice from my SWBYP. I don't feel obligated to pay the bill. How has your situation worked out? Thanks.
I am having the same problem. Has your problem been resolved? If so, how? Thanks.
rude customer service in store!
I went into the AT&T Wireless store to have a simple question answered. I was "greeted" by one of the customer service people standing behind a desk, a middle aged man whose name was "Amir" (though I cannot recall his last name.) His greeting was unfriendly; he sounded as if he was bored with his job and had better things to do. During the transaction, I mentioned my decision to leave AT&T next month in favor of Sprint. This is a decision I'd made after nearly a year of researching other companies, getting feedback from others, and generally growing displeasure (since the "name change") with the lowered quality of nationwide coverage I am able to obtain while traveling the interstates (I am a truck driver, I travel throughout the lower 48).
Amir asked me why I was cancelling AT&T. I expressed a few of my reasons. While I was speaking, Amir did not look me in the eyes. In fact, he was literally staring out the window, over my shoulder. He continued to do this while I briefly explained my dissatisfaction with my service. When I finished... he actually turned his head, LOOKED MY HUSBAND IN THE EYE... AND BEGAN EXPLAINING *TO HIM* WHY I WAS "WRONG" FOR LEAVING AT&T. My husband just stood there looking dumbfounded, as he had not engaged in the conversation prior to this.
Yet Amir refused to speak directly to me, preferring instead to speak to my husband as if my husband were making my decisions for me. He offered no advice, no help... none of the typical "salesman stuff" I'm used to hearing. I was expecting something along the lines of "I'm sorry you're dissatisfied, let me see if there's anything I can offer you to get you to change your mind and keep your service?" None of that. Just arguments... Sprint was bad, Sprint had no coverage, Sprint laid off employees, I would certainly end up unhappy with Sprint, my *phone* was the cause of all of my problems, if I'd just renew my contract for another 2 years and buy a new phone it'd all be better (I'd heard that line before).
Mind you, I've had my wireless broadband (air card) through Sprint for 8 months now, and it offers me high-speed in the most unbelievably rural places. Meanwhile, a friend of mine (another trucker) uses AT&T's air card and can't send emails in metro St. Louis. I have no fewer than 3 fellow truck driver friends who use Sprint and on occasions where we have traveled together, I dropped more calls and had less service than they do. This is not a decision I took lightly after 3 years as a (happy!) Cingular customer. I found that in my experience, the name isn't all that changed when Cingular turned to AT&T, and I chose to leave.
I've honestly never been so disrespected by a sales associate in my life. To be blatantly ignored, talked over, and treated as if I were an impudent child, left me reeling with anger. After that experience, I don't care if every other cell phone provider in the country goes out of business leaving only AT&T... I will resort to smoke signals and Pony Express as a means of communication before I ever go back.
I spoke to the manager and will be writing a letter to AT&T directly; a customer service rep at the call center gave me the address. I just figured I'd spread the word.
unfair treatment!
I started advertising with Bellsouth Yellowpages a few years ago. Last year they were absorbed by AT&T. In March, I was contacted about renewing my advertising and increasing my internet exposure with more of their products. I had no increase in business for the previous year, but thought that it might help to do as they suggested. The salesman assured me that I could cancel prior to the start of the new contract- November 1. In September, after a brutal year, I called to cancel and was told that I would have had to have called within 30 days of signing. I called a few "customer service" numbers and got nowhere. I finally got to someone who was helpful and she gave me the number for our local sales manager. He told me that he would research whether there were any grounds for terminating the contract (non-performance or lack of response by the original salesman seemed to be the only possibilities; neither seemed provable). I paid the last installment of my 2007 contract- 60 days late... business was so bad. Today I got a call telling me I owed two months in the new contract. I told them I wasn't going to pay it- I had offered compromises after asking to cancel (said I'd pay for print or a reduced internet program) and they had rejected or ignored me. I'm not willing to bankrupt my business to pay for worthless advertising.
I just left a message for the sales manager. I'm going to ask him one more time to do something. If he doesn't, I'm considering taking the story to a local consumer advocate and publishing more details of this story on the www. I can't afford the lawyer if they sue me, so the choice is that or shut down the business and start again under a new name. Just great how much they care about helping their customers, eh?
I'm the OP.
I have no doubt that there are some people who have done well advertising with the AT&T (or any) online YellowPages.
But I'm [still] a small business owner. I am not getting enough business from the YP to get EVEN on a $450/month investment (and they wanted to raise my rates to over $620/month this year). You guys are talking about it taking thousands of dollars a month- my gross revenue last year was around $300K. You think that I should have to put 10-20% or more of that out for one advertising source? That's about what my profit margin is! So my first year, my sales have to DOUBLE to get even. Not likely.
I've already defaulted on my contract for this year and I'm surprised that I've only gotten one call from their collections department. I'm not going to post the details of my last conversation or correspondence until my business with them is complete. I'm not going to do any name-calling. Yet.
I tend to agree with the opinions that legal action won't get anywhere- and will probably cost more than paying the bills. Even a win or settlement would mean years of legal action just to get paid and they'd probably continue their actions until then. I don't have that time or money and they do.
While they don't have much competition in the print YP, there is plenty of good competition in the online services field. I've been contacted by agencies that are willing to do much more, be held accountable and charge much less. Unfortunately, I can't afford their services until I get rid of these jokers.
I will post more when I finally get some resolution.
Peace.
I have had yellow page ads for over 30 years always having to renew contract. But amazingly last year my contract had a automatic renewal. Maybe before, not sure but always had a rep call to renew. Now on the hook for another year. Very crafty guys, but someday you will want me advertising on your web pages and Now that is out the door. You are just as bad and the rest, adding in ### stuff and its all legal. Shame on you
We are now YP.com run by Crooked Managers, General Managers and Cyber-Sales Reps. We all LIE to make a fat commission and BONU$ check! :) Thank you AT&T, Bellsouth and most of all YP Holdings LLC for making me RICH and paying for me and My Ho's to go to CEO club! Raena, Pinkie, Ebony, Tyesha, Renee, Crystal, Nickie, Natasha and Pam. Ya'll gave me great head in Tucker, GA!
AT&T is a great company, but salespeople, who sell on commission, will always want more commission, especially if they are under extreme pressure to obtain objective.
Advertising in any medium is a gamble. No salesperson can guarantee anything.
If any decision maker hears overblown statements be careful. Many headings in the book and the Internet don't have enough traffic to generate positive results. Remember any decision maker is relying on the honesty of the salesperson, who is biased toward commission.
If a company wants to advertise in the AT&T Yellow Pages for the book or the Internet, always try to meet your return on investment, which is based on your conversion rate for the number of calls received, monthly cost of the ad, visitors to the heading, and profit per customer. Statistics quoted by the salesperson are fine, but remember many factors affect the results. True, potential customers, who search the AT&T Real Yellow Pages or their Internet site, are "ready to buy".
Content and dominance are vital, but AT&T is only trying to give companies more calls. AT&T is not converting these people to customers. By all means try to be dominant, and have the proper content. Websites are a must! Even with all the preceding factors, the attitude of the company, product, location, parking, and customer service will have a greater impact to obtain and increase the number of satisfied customers.
Whether your ad works in the AT&T Real Yellow Pages or not, you will be required to pay the fees, if the deadlines to cancel are passed. The advertisement on their internet site will be removed after a certain number of months, if a customer doesn’t pay, but delinquencies are not tolerated at AT&T, whether the ad works or not.
AT&T to enforce the contract uses the voice verification for the sale. Whatever a decision maker is told during the sales part of the call is not legally binding to AT&T, so enforce your rights during the voice verification to use some of the salesperson’s overblown statements against them. If the decision maker calls AT&T customer service with a complaint only the voice verification will be played, so use their business practices for your benefit.
AT&T are crooks and steal peoples money even disabled people and noone stops them Sad. They rip people off everyday. I know because I own an Insurance agency and they have placed my add wrong three years in a row and wont give me knew add unless I sign there letter stating I wont sue them. I have never seen a bigger scam in my life
AT&T Yellow Page advertising department is corrupt! They omitted info I gave them and placed my ad in the wrong section. I have emailed the proof to them twice and they never reply back. When I advise them of their error, they say they will get back to me and never do. They continue to bill me and call for payment. What planet are they on?
I have been in customer service and sales for years and have never experienced this level of unfairness and unaccountabilty!
Tom Smith
AT&T yellow pages is a disaster. Fortunately, we did not sign up for their questionable internet services but we have been screwed by them nonetheless. I am coowner and marketing director of a medical practice. First, you feel like you are dealing with a used car salesman when trying to figure out their ad options and pricing. They won't give you a straight price and will continously soak up your time trying to upsell you on their bundled packages - a single ad is redicously expensive and mysteriously more expensive than the ad plus other various ad-ons. The first year we signed up they printed our home phone number and fax under our business phone listing causes many awkward phone calls where we had to explain to our patients why they had reached our home phone number.
The next year, I told the rep that I would only buy an ad if they made the process ALOT less painful. I told him the exact ads that we wanted and he proceeded to "talk to his manager" to get us a discount on an ad package that was three times bigger than what I asked for. He then said that he could not discount the ad size I orginally requested (all of their prices are inflated with the expectation of negotiations - just like used cars), because he had already taken up his managers time and was not willing to talk to him again. At that point, I cancelled all of our advertising.
Then I got a call from another sales person disguised as a "customer service rep", wanting to understand why we would no longer run our ads with them. To her credit, she gave us fair pricing (as far as I can tell) for the ads that I actually asked for. Here's the kicker. We ordered 2 1-inch ads as part of a package. She said we could only get the ads at that price if we also took the free on-line presence manager. Now the book is out. The 2- 1" ads were identical ads under different headings. While 1 printed correctly the other one was completely screwed up and only contained 1 e-mail address for 1 of our 2 locations - no address, phone number, description, etc. NO ONE from AT&T will return my phone calls or e-mails. I have filed two "claims" with two different people who have told me that "customer care" will call me back to get the details of the claim. When I don't receive a phone call, I call again to be told by another rep that my complaint was mysteriously not entered into their computer system from the previous calls. One rep even told me that my ad was supposed to turn out that way. I guess she is too lazy to look at the documentation I actually signed off on or think logically. I have sent multiple e-mails to the 3 people who I have spoken to through this ordeal asking if anyone is going to get back to me, and they won't even reply. Worst yet, someone told me that their bundled pricing was listed differently in their internal computer systems than what I was told. Apparently, the ad they screwed up is listed as our "free" ad (under the bundled pricing) and, get this, the "free" online presence manager that they threw in, is listed with a monthly charge. So, why should they have to compensate us for our "free ad"?! Worse yet, the online presence manager does not work! From reading the other reviews, I gather that this broken or fake service will automatically renew next year. This company is FRAUDULENT and a NIGHTMARE. For the 40 patients that found us through the phone book last year, this is simply not worth the heartache and hassle.
Hello,
My name is Kathyern Lane and I have to agree that AT &T does NOT care about the customer at all...it is all about the money to them. I was contacted about placing an ad with the yellow pages as well. I was told I would have the first ad in color under" paint." I would have a secondary listing under" drywall". And the internet ads would be up in February to help me obtain business even before the book came out in April of this year. I was also supposed to get a website, but the guy who builds it for AT &T and I just played "telephone tag" most of the time. In April the book came out...my full color paint ad is the THIRD ad on the left page underneath the big 1/2 page ad. There is no secondary listing under drywall. When I called AT &T after receiving the bill, I spoke with a lady whose name begins with an "M", Melba I think, and she could not find the internet advertising even after sifting through several pages. She was nice and I think intended to resolve the issue. She said her manager would call me. No one did. I received more bills but no service on the bad advertising. Finally, a man named Earl Young called and said he was the investigator for AT &T disputes. I told him about all the problems and said I don't think they should bill me full price when they haven't provided the service that I'm paying for;however, I am willing to re-negoiate a mutually acceptable price for the ad in the book. That was a few months ago. Earl and I played telephone tag and now there is a demand letter for the full amount or they will send it to collections (hurting my credit report). It looks like either I pay the full price for shoddy service or I slam my own credit report, but you know what, I called Ms. Tippy and she said I could get it investigated again but they found "no error on AT&T's part" I told her that was a ridiculous thing to say when their own book shows the "error". She said that was my only choice. Well, she is WRONG. I told her my next move is to sue AT&T and they would lose.
She said she'd make note of that and start the collection proceedings. Does any of this make sense to you? They COULD have gotten some money from me without lawsuits and court costs but, instead, they have only pushed me to sue. Some company. I think either AT&T should re-think their policies or get out of the advertising business...as for me I REFUSE TO BE VICTIMIZED BY ANYONE INCLUDING A BIG CORPORATION. So if you too, need to file a lawsuit, let's talk. I'm ready, willing, and able to go after abusive entities! Kathyern Lane of BOBKAT PROPERTIES
After reading everyone's similar complaints about AT&T deceptive advertising and misleading customers to costly advertising with their nonproductive company, I have come to the conclusion that we all need to form a class action suit against AT&T. My attorney in San Francisco would love to take this one on as they deserve the hell out of this! Also, I am going to file a formal complaint with the Public Utilities Commission and see what they have to say about it as well. We are currently being sued to the sum of $54, 000 +/- for all of the same reasons you have all complained about. We did not receive the returns we were promised, we were coerced into advertising with multiple books and signing contracts that had no bottom line dollar amount on them, our internet service was a joke and couldn't spell our business name correctly, fixing it was a nightmare and a public embarrassment, we ultimately had to hire a different company to create our website. This has literally been a financial nightmare. I'm done! They need to be punished in a legal matter and own up to their deceptive practices. I recently learned that because so many people in "our area" had the same problems with their contracts about bottom line prices not revealed on their original contracts, AT&T decided to change the way the their contracts read now. You actually do see a total price before you sign anything on their contract. All this information was provided to me by the original sales rep we had. Incidentally, we will be seeing him in court too. If anyone is interested in joining in on a class action suit, you can contact me at sbsandrakay@gmail.com, We would love to hear from all of you!
PLEASE CONTACT IF INTERESTED IN FORMATION OF A CLASS ACTION LAWSUIT AGAINST AT&T ADVERTISING, (YELLOW PAGES, ONLINE, PRINT, ETC)
[protected]
ROSEMAN LAW OFFICES: I am a California Attorney. I called AT&T advertising to place ads in several of their Yellow pages. They talked me into"Online Advertising" I was supposed to get a reduced rate in the Yellow pages (PRINT/BOOKS), if I agreed to "online Advertising", this was supposed to be a "package deal". I spoke with the representative for over an hour fine tuning the ads; then we taped (audio), what we agreed to.
I followed up with AT&T on several occassions to make sure everything was in order for the Yellow Pages Ads. (they immediately started billing me for the "online advertising" which has to date generated "0", ZERO, clients --all clients are screened as to how they found us). Meanwhile, in June 2010 one of the YellowPage books I was supposed to be listed in came out. I looked in the book for my ad and found I was NOT there. I immediately called AT&T who told me they were "sorry, but your ad was left out".
They assigned the matter to a represenative who today told me I would have to continue paying for the online advertising and would have to pay for being listed in the other Yellow Page book which had not yet gone to print, (I was supposed to be listed in the Lake Tahoe Yellow pages-which I was left out of completely, and the Lake Mendocino Yellow pages which doesn't go to print until November 2010).
I found this to be ludicrious. I have a signed contract with them--which they breached. I am talking with a supervisor within the next 48 hours. but this is absolutely absurd . I would like to file a Complaint in Federal Court against AT&T for numerous causes of actions, (non-performance, breach of contract, unfair business practices, negligence, fraud, deceipt, to name a few).
Regardless of which state you live in, please contact my office. I have a 800 number which you can call free of charge. I am more than willing to go after AT&T--they count on individuals doing nothing and that is why they keep getting away with this. It is not fair nor is it right. Together, as a group, I feel we have a better chance of "WINNING" and STOPPING AT&T from engaging in this type of conduct.
Also, please contact the FAIR TRADE COMMISSION, THE BETTER BUSINESS BUREAU, THE CONSUMER TRADE COMMISSSION, & THE U.S. FEDERAL COMMUNICATIONS COMMISSION. I do not have the phone numbers sat this time, but I will post them on my website: www.califonialegalgroup.com and again the phone number is [protected]; my email julieroseman@lawyer.com.
Thank you,
Julie Roseman ESQ.
deceptive sales practices by swb att. sales people when i asked what do you do if i cant pay this. they told me everything acept we will sue you this happend at att. okc okla. nw 63 st by veronica ware
unauthorized charges!
To anyone who has a choice of telephone company, please... DO NOT use AT&T. All that a person needs is your social security number to get a telephone through you. A family member took my social security and got a phone and did not pay the bill. I was 13 at the time and had no clue. I figured, getting a telephone would be harder than getting a cell phone. NO, they don't need proof of who you are. Ask AT&T. They just need "your" social security number. If that isn't fair I don't know what is. They will not delete the charge off my credit report. I will pay it, but I will NEVER have another AT&T ANYTHING... Cell phone... anything. I work for a business, and for our bundled DSL and telephone... they are charging $22.95 extra for the service. Hopefully I can talk them out of AT&T and get charter or something... ANYTHING. Dial up, I don't care. Anything but AT&T.
Much hate to AT&T,
Beth.
I purchased an iphone from ebay. Recently ATT sent me a bill for $645 for this same phone. I called ATT and they said the american express card used to buy the phone was unauthorized. I told them that I do not have an american express card. They said well, the phone that was purchased with this card is connected to your phone number now.
This morning, Sunday, November 11, 2007 I had a terrible time paying my bill through AT&T’s automatic bill paying phone system.
It took over an hour and 10 different attempts! For instance, The Voice said when I was almost through after I had said "yes" a number of times that it couldn't understand my last "yes" and hung up.
Worst of all, after telling me several times that the payment process was completed, The Voice said it was unable to process my payment and again hung up! I found out from the bank- to the contrary- two payments had gone through. I intended to only make one and want the second one removed immediately.
If I were able to switch to another company (my high rise building precludes doing so) l would immediately! I'm posting this complaint since I know from previous experience I will have a terrible time resolving this i.e. like 2 years with an automatic online payment system mistake. I now will only deal with live people.
my card was token and used un athrized
at&t worst service possible never using again whole famile changing to Verizon.charging for services that I didn't have .phone shut off for 3 months and still charged.supervisor unhelpful.will never use again.
sean sobczak
big mistake
To whom it may concern,
I changed to att home phone service a few months ago (Big mistake) I also subscribed to Att Dsl service At the same time, I was told at the time of Purchase that My Home phone bill and att services would be combined, About a month later My DSL service was suspended for non payment, I then called att dsl customer service to find out why. The customer service Person was very rude to me saying that if I had paid my bill that it wouldn't have happened, I was transfered to Billing after waiting online for 45 minutes The person that I spoke to told me that I needed to have a credit card on file in order for my service to be turned back on he assured me that it would not be charged at all , I explained to him that it was a debit card and rarely ever used so there is never any money on it ,he said that would be fine, it's just for security reasons Last friday (over a month later) night I was online when Low and behold my DSL shut down again, I just got off the phone with Customer service again, being transfered from one person to the next untill I was told that my debit card was declined when they tried to collect payment, They told me that they needed another credit card on file in order to turn my service back on, I explained to him what was told to me and told them that i wanted it all charged on one bill along with My home phone service, he told me that he could do that, he told me to hang on, i was holding for 30 minutes again only to be asked for the last 5 digits of the card on file, I explained to him that it was my husbands card and he is out of town, he started to get very rude saying that without those numbers he couldn't help me at all, Just a few minutes before then i gave him My name, address, phone number and social security number. Thats not enough to identify Myself? I asked he said no, he told me that he was going to disconnect the call if i couldn't Give that set of numbers to him, I asked Him to allow me to speak to a supervisor about the situation, all he said was that it wouldn't help at all, I told him that as a Consumer i had a right to speak to one and he told me that he didnt care, he flat out refused to transfer me to a supervisor.
The complaint has been investigated and resolved to the customer’s satisfaction.
Contacted at&t for phone and internet services. We were quoted $79 dollars per month for unlimited package and excepted. First monthly statement was $102 which i paid thinking there were extra charges for installation. Next statement was almost $200 that got me on the phone. After numerous calls to at&t with all customer service employees are busy, i finally got a rep. They told me the extra charges were for phone repair, which there were none. The services they were refering to was our line went dead & we called to ask why. Within the hour, the line was back on. Later that day a note was hung on our door that our line had been checked and no problem found. I was told that i did not have a service contract so i would pay. After numerous calls with no result, i ask for and talked to a manager. He said he would remove the service charges & check into why my bill was higher than quoted when we subscribed for the service. I also agreed to a $6 a month service charge to keep this from happening again. This months bill has just arrived with the same overcharge and still having the service charge the manager said he was removing. I cannot believe how inapt this company is. It is a nightmare to attempt to contact them to no avail. They appear to place themselves in a position to disrupt your service and charge you for reinstating it.
Ever tried to pay your dsl bill with ATT when you dont have your landline? Using my cell also from ATT I call the dsl number listed the autovoice thinks im calling about my phone so going to rep. they tell me this is phone you need to call wireless I asked for the number same one I have I ask can you just tranfer me and explain what kept happening no she couldnt do that but she could transfer me tech support maybe they could. or I could pay online well I had already been online get everything typed in and asked for a number enter one on my bill nope they have to send you your number by MAIL make take up to 2 weeks?I just kept calling back finally they got me the person I need and I started auto withdrawl...
at&t is pathetic. We have had home phone service for 35 years and I've been calling for at least 4 months trying to get it fixed. Customer service does not exist with at&t. They absolutely do not care. I was told last night that we had service for 35 years and I was ready to disconnect. The response from at&t was "we can do that". I told the rep he was rude and sarcastic and had no idea what customer service was. When we had bellsouth they were local and actually got any problem fixed within a day. Now you have to wait at least a week before they come out and if they don't fix the problem and you call back it then takes another week. This goes on and on and on for months and months and no one at at&t cares at all. I asked for a supervisor and he said I'm as far as you're going to get. I demanded for the call to be escalated and he put me on hold a long time and when he came back he said there was no one available. Then he said all he could do was send out a technician. I told him we had at least 20 technicians out already and he said there was nothing else he could do for me. It truly blows my mind. Whatever happened to the wonderful hometown phone company. at&t does not deserve to have any customers and I hope in the very near future that they don't. It would be a pleasure to see them go down in history as the worst phone company that ever existed.
I never thought I would join others by giving my BAD experience. ATT has ideed become impossible and not at all customer service oriented anymore. Today, as I was trying to pay my bill according to me most recent bill, and payment was not even due for 12 days later - I could not complete the call with the bill paymment over the phone (it could not recognize the payment, even though I tried several times, subsequently I waited for a live person. I paid with a credit card, got my reference # and told me I had a zero balance. He then told me that my service had been disconnected the day before (I did not know that since I used my cell to call), however, he said he would transfer me to customer service and the phone would be immediately reinstated. Guess what - 5 hours later and speaking with at least 15 "customer service and or so called supervisors" I have gotten nowhere. In fact, they tell me I can't get my number back and have to get a new number. This is not what I want after 20 years with the same number. I have also been told by several of the 15 people I spoke with that I was given the wrong information and I should get reinstated, however, they connected me again with someone that said "no, can't have the number back". I then asked what their proceedure was about storing the phone number (like other providers do)? They agreed they do that too (especially, since my phone had been disconnected for only about 24 hours), alas, still were unwilling to get me reinstated unless I get a new number. At this point, I really did not know why I was disconnected, granted I did have a past due charge on the current bill, but I paid the entire bill, not even due for 12 more days, no notice to shut off the servi ce or warning.
Anyway, I finally spoke with someone who truly looked into what happened, but couldn't help me and by that time all offices were closed, so I am going to try again tomorrow. When I first signed up with ATT years ago, I had a bundled service for local and long distance. Apparently, I was now told ATT detected that we were not using the long distance service (true) and decided to pull the plug - along with the pulled plug went my entire phone service. No one at this point at ATT is willing to help, they will not transfer a call to a supervisor, or higher up.
If I have to get a new number, it certainly won't be with ATT. Having used ATT for many, many years, I have resisted offers from other companies even though I could have saved money by awitching, I was happy with ATT's service - guess what? I am unable to make recommendations ever again, they don't care...and I am sure I am not alone in my complaint. At this point we also have 2 cell phones with ATT, also for many many years, and if the slightest issue arises, ATT will be dust for us (so far the cell service has been good).
AT&T SUCKS. I had the phone and DSL and I paid by credit card until I closed my bank account. I called and told them that I did and continued to pay with money orders every month and then I get a letter saying that since i did not pay for the DSL service with debit card that they were stopping the service. Even though it was paid for they shut the DSL off, and still charged me on the next two bills for the DSL service.
I agree with people who say customer service people are rude and non-caring. I wanted to get u-verse and internet connection as a bundle and wanted to add my wireless phone bill. I got no help, waiting for 15 minutes to 45 minutes for someone to add more rude behavior. I can remember when ATT had customers service people that were kind and caring but these oversee customers service people is like a run-away train! I am second guessing that this is not worth the
hassle, stay with TIME WARNER CABLE and pay more for services but never have they made me feel so bad. There is a difference between wireless customer service, they had not been rude just unsure about products, etc. I will be keeeping my cell phones until they become unreasonable.
To whom, i just paid my bundle account home phone, dishnet and highspeed internet bill with my creidt card and did, nt get a comfirmation number from an embarq repersentive, he told me that the system was down, i told him to use my creidt card as debit and he used it as credit, my credit union shows that the payment is pending and my dishnet work is not on then embarq telling me its not showing up in the system where i made a payment. Mrs.Cherry Crawford
I called ATT re: internet service3 months ago.[June '08]. I was told that I could not get DSL @ my address, only Dial Up. I talked to 3 other people on the phone and have never dealt w/ such ineptness from any co. before. I ended up asking for dial up just to have the internet. I was told the man would come to install a few days later. When he came he told me I COULD get DSL & he would set me up for someone to be in touch from that dept. Subsequently, I got the kit delivered and got on DSL.
This month, [Sept. '08] I got my monthly bill from ATT for the DSL, but, in addition I found a charge on my credit card for dial-up. I called the no. on my bill and was told I would have to give the name of my favorite singer in order for them to take that amt. off my credit card. I didn't recall any code from my earlier conversations w/ setting up my internet w/ them. They refused to take the responsibility for their irresponsibility in illegally charging me for no service rendered. I even talked to the manager and she refused to take the 22.95 off my credit card also.
This is the only phone service available in my area. Otherwise, I would get another service. It's very frustrating to know you're pretty helpless to do anything but accept their obvious lack of customer courtesy & it appears to be an illegal act, in my case...receiving money for services never delivered.
Don't use AT&T Home Entertainment. They owe me a refund and I have been trying to get it since August of 2007. This month will be 1yr since I disconnected my service. I have called over and over. I was told that they would call me back and they never did. I never seen such bad customer service. I'm searching to find out how I can file a complaint / investigation with their regulators.
AT&T As well as most of the boradband companies are horrible.
We pay for a service and the amount we pay is based on the speed throughput, yet they refuse to warrant the minimum speed that we are paying for. They hid it under the cloak of "numerous different factors". These "numerous different factors" is really 1! and that is OVER SELLING bandwidth.
They can sure limit your bandwidth but they can't define and allocate the bandwidth. The steps are simply 3 other lines in a Cisco router for the IP address we get!
THEN I try to get new service in my business location, I just wanted Local service (the most basic available) and DSL service. When I get to it, it tells me my bill will be $76/month. I get a call a few moments later stating that they cant do it because the address is a business. I told them what does that matter I do not want all the extra business stuff. SO I go to the business side and the SAME exact service is now costing me $154./ month!
WHAT IN THE WORLD!
new att phone arbitrarily switched my account and charged me 5x the amount
I've been using ATT bundled local and long distance for over two years at a fixed monthly rate. I work from home so I use the phone A LOT. Well ATT got bought and became the NEW ATT.
Long story short they killed my bundle charged me 10 cents minute for long distance AND sent me a local bill too boot. So my usual $85/month turned into a $200 long distance bill plus an $80 local bill.
Even though I did not ask to change anything and everything done to me was arbitrary they are sticking to their guns and saying I must pay. I've spent 3 hours total on the phone now.
Even though they admit I had no choice and my plan was arbitrarily switch their policy is that the charges remain in place. They will not credit me.
So goodbye NEW AT&T
The complaint has been investigated and resolved to the customer’s satisfaction.
I attempted to make my life easier by switching from Comcast to ATT. Since I did that my phone service or I should say lack of it and any help has been amazing. I am really angry and at my wits end. My non-service started on Feb 16, 2009 and has not worked for more than 5-6 days without regular interruption. The service men have come to the house, but nothing got fixed without 3/4 service calls each time. All during that time period I had no phone sevice.It is now 4/1/09 and once more I have no phone service. I have been told by the "customer service" agents that it must be my equiptment (which never went down with Comcast) and that I should purchase a warrenty from them to take care of any problems.
Last night 3/31/09 I called and asked to talk to a supervisor. I was told that he was on the phone with another customer and he would call me withen the hour. Four hours later I called back and complained that I had no call back. Finally the "manager" and I talked and he told me the same thing as the customer service agents. Someone would be out to my home in 5 days-sorry, and there would be a charge if they had to come inside, and that I should purchase the warrenty. In other words I got nowhere with someone that was not in authority.
I have felt since there is no phone service for another 5 days that I should not have to pay my phone bill because of all the non-serivce I have received. All I want is a phone that works!
I was told I was given a $100 cash reward for ordering my phone service and dsl equipment. When I get on the websight to retrieve my reward it skips the "3 simple steps" in order to receive the cash.
at&t is the worst company!
My mother is a senior citizen and does not live with me. I do, however, pay her phone bills and have them sent directly to me. Every year she needs to fill out a form that results in a discount for her. This year she had filled out the form incorrectly and by the time I rec'd it back from her via mail, I only had 2 days for the deadline to get this form to...
Read full review of AT&T and 4 commentswont let me out of a contract
I had Cingular for a couple of years and now tht it's AT&T I don't coverage in my area with the exception of in my home and at my job. Neither place do I need a cell phone. I know for a fact (AT&T) actually told me them selves that they don't have the same contracts that Cingular did for the towers. and I don't have service where I did before. So I am furious, they want 175.00 per line and I have 2 of the 3 under a contract to cancel service. They said that being that I get the reception in my home I have no reason to cancel. I have called them everyday for several days and still gotten the same answer. SO I'm off to the local newspaper and radio station to really start raising some hell and I'm actally thinking of picketing in front of the store as well. How can they get a way with charging for a service they don't provide?
repair and irresponcibility
I have been fighting with the AT&T people for two months to get my phone and internet service fixed. No dial tone, static on the line and no one will help me but to give lip service and broken promises that the problem will be fixxed. Three times they said they turned over a work order to Verizon for service but Verizon has no record of it . Each time I call, I`m told the problem has been resolved. Every person I talk to will not take responsibility and endeavors to pass me off to someone else. Even when I ask to talk to a supervisor I am passed off to two other operators who say the last person must have hit the wrong button. When I do get to talk to a supervisor, I ask to get an address for their complaint dept and he gives me a bogus address and a bogus fax number as well. I tried to fax a complaint and a girl in north N.J. called me back saying that I called her cell phone and she has nothing to do with ATT.
The supervisor`s name was Victor, he refused to give his last name . The battle continues. I know ATT will never read this cause most of their operators can`t speak fluent english , much less read it. 12/11/07
At&t needs training on customer service
I am having similar problems transferring my phone and internet svc as well I am on week 3 and ust told that they do see a problem but if they send a technician it will be $55 for first 15 minutes...i wil be calling their complaint# tomorrow [protected]...wish me luck
had bought a Go phone last month and had activated the same on 13th October 2008, I got the phone + gophone card of 50$ value with 10$ bonus for the activations in that period. Eventually i got a nice deal with 60$ time.
After I recharged the phone, I started noticing the problems while speaking on the refurbished Nokia 2610. It was a bad instrument as I was not able to hear the other person clearly on this phone ; and since here you usually buy the phone + connection together, by the time i realised the phone was bad i consumed 1.5$. To cover up for the business I spoke to T-mobile and ordered a new connection, as poor connection causes me a loss in my business.
I was pretty sure that this money was to be returned by AT&T (barring the 1.5$ which i had consumed so far); I called up customer care and they spoke so redely to me and said that the talktime cannot be returned.
Reason why i had to go through the pain of ordering a new connection is due to the phone which was promoted by AT&T and evenually I could not use my talktime with this phone. Please suggest as I am searching for the appropriate consumer forum to help me here.
All I paid was 40$ plus 3 $ taxes and I want this 43$ back., because of this bad instrument or whatever reason (may be the TA&T) connection at Arizona; I have still not been able to use the talktime which is valid till 11th January 2009.
I am raising this concern with other consumer forums as well,
All i want is my basic money to be returned.
My AT&T no is : [protected]
Order Number: [protected]
Thanks
Amit Khurana
I requested a copy of my January-June 2006 statements back on August 28th, 2007; and to this day I have yet to receive the reprints. I have called by different unit managers telling me that the order for the reprints were put in and that I'd have them 3-10 business days. Well, like I said, to this day I have not received them. I've been a customer with AT & T since 1997, and I don't think that a loyal customer should be treated this way. I would like to know if there is anyway I could get my reprints before the year is out (which would be next week)?
I am in week two without phone service (home) and living through the identical problem listed above. I consider myself reasonably intellegent and resourceful, but this issue has me as frustrated as I've ever been. I too have spoken with Victor twice and to several service support people in India- only to be told "they are overwhelmed" and "the problem is beeing reviewed". We've used over 4 hours of cell phone minutes- 21/2 hours with at&t customer service. This problem has me worried for the first time in my adult life. I would like to communicate with others experiencing similar problems.
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I live in a subburb of Orlando, FL and recently had a sales person, named "Eligio Bonilla", Sales Rep ID MITBCF150. He was a bit annoying with his constant lame attempts to make jokes and his overusing of my name but I chalked that up to him being young and probably inexperienced.
His pitch sounded good, he promised me that AT&T DSL guaranteed 6.0mps and that Dish included with tax would be $82.48, which is much lower then my current Brighthouse configuration. We signed after multiple reassurances that there would be "zero setup or install fee's or equipment fee's" and that there would absolutely NOT be a contract.. He said there were perks for doing a contract for 24 months but we didn't have to. Great.
.. so after he left I got online and started checking things out. I noticed his claim of the guaranteed 6.0mps DSl was unfounded, the website said "up to" so I called... turns out, he signed me up for 3.0 since 6.0 wasn't available (he clearly knew this as he signed me up for 3 after telling me 6) and the price was about $25 a mont more then he quoted.
The DISH service got worse, I called them next to confirm and it turns out he did sign me up for a contract and that there would be monthly fee's he insisted were not there. This guy just straight up lied to my wife and I and said anything he could to get us to sign up. As a sales person myself, I should have recognized those initial signs as what they really were, red flags of a misleading salesperson.
Even with the fee's, it's still probably cheaper then my current cable setup, however, for principal, we canceled and will never utilize AT&T again. Trying to call them to complain was nearly impossible. The AT&T days of old are most certainly gone.