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AT&T / wireless service

1 Durham, NC, United States

Wireless service-I had an issue with my phone and service. I called last week to resolve it. I was given a solution that I could trade in my current 6S Apple iPhone and get the seven iPhone for a cost of $140. I am formed the customer service agent-retention agent-that I wanted to do some research to make sure it wasn't necessary to get an eight iPhone (and of course pay more for it) he stated that would be fine and notes would be made in my account. When I called back today they informed me that they could do absolutely nothing. They also informed me that they found no notes in my file from my cold last week. This was quite frustrating. It was also disappointing to be told one thing or led to believe one thing. The thing that was completely unacceptable that will ensure that I transfer my account to another carrier is the fact that it took over two hours on the phone with the retention department for them to inform me that they would not do anything. They wouldn't give me a discount on any phone, they would not offer one free month of cell service for the incredible inconvenience I had, they wouldn't even offer a five dollar discount. After keeping me on the phone for over two hours they merely informed me that they could not do anything-more correctly they would not do anything. Without even a minor concession of something -At least before having been kept on the phone for two hours-I will not keep my account with AT&T. This may also include moving my television account also. Very disappointed for I have had a good experience with AT&T for sometime. We all make mistakes. But to have been inconvenienced the way I was inconvenience today-and misinformed-and to have absolutely no offer of anything-not even one months free cell service-is unacceptable. That is such a large mistake that I will be sure to transfer my account to Verizon

Oct 2, 2018

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