AT&T Uverse — poor service & defective equipment
Randall L. Stephenson, chairman and chief executive officer
AT&T Corp HQ
1431 Apple Street
Dallas, TX [protected]
June 25, 2009-06-24
Subject: AT&T “Service”
Dear Mr. Stephenson:
On April 29, 2009 we signed up for AT&T U-Verse, wanting to take advantage of lower rates for several months and a rebate of $300.
In four days sixty (60) days will have passed and we’re still not completely installed and we’re far from satisfied with AT&T’s “service”.
There have been nine technicians to our home for a total of eleven (11) times and you’d think that a company the size and stature of AT&T could figure out a simple residential installation in less than 60 days.
In addition, the first technician broke our window and your “loss prevention/Sedgwick” people have yet to satisfactorily compensate us for the loss and inconvenience.
The key word here is INCONVENIENCE. We’ve had to re-arrange schedules for 11 tech visits and be on hold for countless HOURS to report problems with AT&T “service”. We’ve kept a diary of phone calls, waiting times, tech visits and results.
I’m reminded of the farmer’s definition of service: “It’s what bulls do to cows”.
When our 90 day introductory period is up, we’re going to be very tempted to return to Cox. In six years with Cox, we’ve had good customer service and few problems.
By the way, I won’t be buying any AT&T stock either.
Roger & Sharon Egan
Acct#[protected] (for now)
6/25 It's now 12 tech visits with lucky #13 scheduled. One of the boxes is defective and tech#1 put a staple thru the coax.
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