Myself is Tajinder Singh & I am an owner of a Hyundai Verna CRDI VGT, sept 2009, Model, Registration No. CH04-K-3068, engine no. MAJBXXMRJB8B42507. This car has been purchased from JOSHI MOTORS, Industrial Area Mohali. I have few concerns regarding the vehicle which was not resolved by your Dealer M/s Joshi Motors Mohali, My concerns for the vehicle are as follows:
I have Done all the services in company authorized dealer at JOSHI MOTORS -Mohali. As well the car is under warranty But JOSHI Motors not proficient to resolve the problems as follow;
1. In 29 June 2011 I went to JOSHI Motors Mohali at 10 AM for car fourth service. Whatever they suggested to me about the car remedy, without any question I gone for it as this is related to car performance. After long time has been vanished then I called the services manager and they started work at 4 PM. This is called time management. Major one is unethical work done by JOSHI mechanical team. When, they were tried to open the air filter unit there was one bolt attached with battery substructure plait during the same they damage the part so badly then I went to the general Manager and described the whole story but what happened in next he given the instruction to mechanic to open the entire unit and paste that bolt through fewink quick as I raised up objection about manual amendment as my car is under warranty to replace the substructure plait but GM and Mr. Mehta who is manage the warranty section clearly refused to replace the damage part. Then & there I taken some photograph of specific part, which has been attached for your assistance to know about how your authorized work station doing the pathetic work. Under the influence of management they are not doing mark able work and they always try to sell third party products to deliberately increase the profit and staff always put more efforts towards earn the incentive part which is calculated on third party product.
2. They are lease bother about customer complaints which was mentioned in Job card.
3. Even in paid service they are not able to clean car, as filthy inside after proper washing. Photo has been attached for your reference.
I am keeping lots of expectation from you to resolve my painful problems Kindly tell me the perfect or ethical work station who resolves my car predicament as I do not have an adequate amount of time to write the email and call on customer care.
I have driven Maruti Zen for last 7 year, from year 2000 to 2008, but I have never faced such kind of problem with the car. Not even to me, I have recommended the Verna to my cousin too, he is also facing a lot of troubles with the car. But now I am regretting that why I have gone for this car?? This is my first car, being a middle class person it was more expensive but I geared up my mind about the same. I have numerous unforgettable movements where my VERNA has also contributed to become my event extraordinary furthermore performance is overwhelming.
I would like to give an advise, if you will take the necessary action to enhance the dealer network as well as keep some quality check or randomly monitor, cause of it Hyundai image get effected.