AT&T
reviews and complaints

This is quite simple, I spoke to a gentlemen named rico to sign up for direct tv. Rico promised $150 gift card upon completion of the first 30 days of service. After 60 days I spoke to lucious a supervisor at direct tv, I was told I did not qualify for the gift card and that many at&t and direct tv representatives will lie in order to get people to sign up. I am not complaining about the $50, the $25 or the $48 dollar discount I did not receive (I expected not to receive them), however, by the representative initiating the contract, lying to the perspective buyer he has invalidated the contract as a whole. This in fact leads to me having no contract, and the clause that disallows class action lawsuits to be denied. So I ask this simple question to at&t before I go public, is this really worth my contract? If my contract is invalidated by at&t and dropped I will pursue nothing further.
Sincerely
Richard monroe

Disconnected on 6/7/2017, received a bill for$281 for the month of June thru July, contacted att uverse to have bill prorated so I can pay for the one week of service that I use in June, representative told me full bill needs to be paid and credited on next month bill, I explain I don't have that type of money to pay for services I haven't use, representative offer me a payment plan and once again I said I haven't use the service, just prorate my bill and I will pay for what I use. To this date [protected]), I have called numerous of time and still the problem exist. Att averse refuse to prorate my bill for the one week of service

I just ended my long term relationship with ATT. Although I still own an ATT cell phone, I am close to discontinuing that as well.

My wife and I have lived in the same house for 45 years and recently decided to downsize to a condo.

In attempting to move my system which included telephone and cable, I ran into the most uncomfortable situation with your company imaginable.

Comcast has my WiFi and security system so I called them to move that and they were very accommodating. Not so with ATT. I have to be out of my house by July 1. I set up installation for June 27 with Comcast. I figured I could do the same with ATT. I spoke to a representative who told me that that would not cause a problem and told me that she would call me in an hour to confirm. She did not. The next day I called the company with the confirmation number and your rep said that there was no record of the case. I told her to connect me with a supervisor who told me that the order had been cancelled. I asked why, and he said he would research it and call me back within 30 minutes but would certainly work on getting the appointment set up. His name was Trevor. He never called back. I called the company again and they told me the earliest that they could move me was July 10. In other words, I would be without phone service at the new place. I told the rep, that that was unacceptable and that I would be moving all my services to Comcast as a result. I received another call from ATT while I was on another call, so I told your rep to call me back in 10 minutes. I never received another call.

During the time I was with you, I paid over $3000 a year and repeatedly had connection issues with your organization both phone and cable. In the meantime you raised rates on cable boxes from $6 to $10 in the last 4 years. That is a 40% jump. Your service has gotten progressively worse.

As I said, I am moving to Comcast as a result.

If you want to keep me as a mobile customer, someone needs to call me. [protected]. I simply do not have confidence in your organization.

Ken Bertin

i have been having issues with my internet for a very long time, i have called on numerous occasions were they told me the problem was on att&t side like the removal of a jumper and upgrades being done, after a while i still had problems with slow and sometimes no internet, called help desk made me reset box etc, it will work for a short time and then back to problems, whenever i called help desk this was the routine, finally i told them hey this is not the problem its the box, so they finally ship me a more" upgraded" box, i connected the box, box was not working called tech support he made his check and said was bad wiring and if it was i will be charged after hanging up i reinstalled the old box and it worked at least like before so it was not the wiring.tech came out next day did his thing and told me the" new" box att&t sent me was bad, he went to his truck got another box and the internet finally came up . after he left in less than 10 mins the internet was worse than before thought i had dial up, call back att&t and they repeated every step over again to me even telling me they will send another tech over and i will be charged why should i have to take more time off from my job?, i still have slow and sometimes no internet, today i am saying goodbye to att, also att owe me money for all the times I had no service
Att needs better tech and better customer service some of them are rude especially the ones with the funny accent
i have videos of the internet which i will upload later

This is the 4th attempt to fill out a complaint board form. There is frustration deluxe and absolutely no success.
The initial issue of calling ATT Direct TV was an increase of my present service provider. Upon request they refused to provide a resolution to my bill.
Called ATT Diect TV with an advertisement and they concluded my monthly billing of $104.00. This seemed very pleasing. The ATT Direct TV service representative provided me with an account number for ATT Direct TV and Century Link. Previously I was told ATT could not "bundle" in my area. At this point I was elated with my findings.
ATT Direct TV scheduled installation of TV service and did so in a timely manner. I also was told by the installer I would be the the one to initiate Century Link to accommodate installing land line telephone and did so. There scheduling and meeting such was much to b desired. Service technician to handle the phone switch over seemed to have went well. However, when making a call, 85 or 90% of the former calls now had to be dialed (1-area code-number) unbelievable. The internet modem was to be installed by myself. Modem was left on my front porch by UPS, I believe. A technician after the 3rd call came to the house and installed the modem providing internet. At this point I thought the services provided by ATT Direct TV and Century Link (with the antiquated phone system) was completed.
Now the bills come in, ATT Direct TV -$104.20 who did an auto bill pay without my authorization and Century Link-$195.87 who quoted originally $64.00. I called Century Link to no avail. Charges were stand @ $159.00. This ended my thoughts of retaining these two services providers. Period!
Consequently, then I was told by ATT Direct that I would be assessed $420.00 early contract cancellation fee. I responded . I responded that I did not nor have signed or agreed to a 2 year contract. They proclaimed I received an e-mail of some sort stating such. I do not read e-mails with few exceptions. Also when the service technican installed the TV service, I signed an electronic something. As far as I was concerned, it was verification of the installation of the TV's which was the case.
I have no idea how this fiasco materialized itself, but it did and I didn't feel obligated to contend with it.
I would appreciate the early cancellation fee in the amount of $420.00 be eliminated from my billing.

Sincerely,
Gerald J. Ficken
811 Kingsgate Drive
O'Fallon, Mo [protected]
Tele. No. [protected]

Went yesterday and was going to payoff my phone. Wrote check for 574.99. I guess they go thru Certegy. My check was declined. What a shock that was. This has never happened to me ever and i never heard of that company. Called my bank and they said no problem on their side, it has to be on the side of AT&T. They again run it..declined. Have to say they were a little embarrassed and should be. Used my bank card instead. Called the Certegy this morning and they have automated asking for info. Went online to askcertegy.com like they said I could do. It asks for drivers license info., which I input twice. The reason twice? There is no valid license number ...i input again and still I evidently have a drivers license that's invalid. Certegy u can kiss my a--.

So let me paint a picture for you. Very recently, i became so frustrated with Verizon that i decided to move my services over to AT&T. Its not my first round, but i havent been with them since the company was Alltel, and Cellular One before that, so its been a few years. Anyway, they said they would essentially buy out my verizon phone, and pay off my final bill if i switched, up to $650. So i bought in, picked myself up a nice new Samsung Galaxy S8+, and life was good. Today, less than a week later, i dropped my phone. Having bought the protective accessories that the salesman suggested, i assumed all would be well...not so much. Shattered screen, ugh! So i went back to the store and complained, stating that i bought a case and a screen protector under advisement of their staff member, and after an approximately 18-24" fall, tbis was the result. Not only did they refuse to help me, she told me that screen protector is NOT the one that should have been recommended...she then told me an insurance claim would cost me $225...WTF?!?! I left the store and immediately called AT&T customer service, got bounced around to multiple departments, and received different answers from each person i talked to. Needless to say, i will be back at Verizon first thing tomorrow. At least they stand behind their work and actually listen to you.

I received a call from ATT Direct TV Customer Service Rep with a 2 year promotion for Direct TV at the cost of $79.99. To get the promotion it was requested that I pay 4 months in advance ($320 and will not be billed for the 1st 4 months of the promotion and each month for the remaining 20 months the bill will be $79.99. The promotion came with access to 4 premium channels and a $100 Visa gift card for accepting the promotion. The $320 had to be paid with an Amazon Gift Card. I did this for 2 accounts with ATT/Direct TV (Properties at 7996 Long Shadow Lane, N. Chas., SC 29406 and 7625 Winchester St., N. Chas., SC 29420). Therefore, I paid a total of $640 using the Amazon Gift Cards. I called Direct TV and spoke with Elizabeth and she informed me that this is a Fraud that Direct TV knew about a year ago and they failed to properly notified me of this fraud/scam.

I am 6 hours from home in a very rural area with 4 kids on a mission trip repairing homes in Texas. ATT cut my phone off yesterday so I had to borrow a phone just to call them. I had paid my bill like normal last month for the amount it said online that was due at that time, but apparently they also added on a $40 overage fee I didn't know about! They never sent me a text alert. I offered to pay it but they refused and said I had to pay $400 (past due overage plus what was now due on the current bill). I reminded them I only get pd once a month but could pay the past due and they could auto draft my bank on my pay day, they refused to work with me! I explained I was over 300 miles from home with kids, no GPS or service to call if I broke down on the long trip home! I also couldn't contact parents of my youth group if they got hurt or even the kids when we are on different job sights! They still refused to work something out. I have been with them over 15 yrs and this is thier loyalty!

Began early May.
Received call from DirecTV rep saying they had a "deal" for me as a current UVerse customer - switch from UVerse, bundle with ATT Internet and Home phone, and we'll give you more channels, lower price, better service. (Interesting it sounded as if DirecTV and UVerse were competing even thought both owned by ATT).

Asked many question and asked for email showing channels, cost, etc. Told them I was moving to another residence, 20 miles away in Atlanta, next month, and would like to get service there. Was told no problem. SPECIFICALLY asked if there would be a problem due to the large trees around area. Receive a long spill about how ATT/Direct had invested in their systems and that would be no problem. Decided to go since it was OVER 100 dollar cheaper then the UVerse service I had been paying for for the last 8 YEARS!

Set an installation date of early June.

Several days later, received call stating it was ATT and they were wanting to confirm I wanted my cell service changed to ATT from TMobile. I had NEVER EVER MENTIONED cell service. Said no, leave it alone. They tried to talk me into switching. Deceptive practices!

Later received a letter from Direct stating I had no credit record so I could not get the "deal" I was offered -- even thought I had been a customer with ATT for 10 years with EXCELLENT credit (deceptive practices). I called and complained (took MANY MANY MANY tried to get a person that speaks English well enough to understand the situation. Asked for supervisors many times to be told, "sir, I can help you" -- "sir, the supervisor can do nothing more than I can do" -- "sir I promise I will help you" (even thought I am in India/Philippine's/Columbia, etc. etc. etc. No one at ATT seems to be employed in the U.S.

Finally someone did something I guess... I received a call that a service tech was going to be coming on Monday. I wasn't available, so I Changed the service date to Thursday. HOWEVER, I continued to get calls over and over saying the service call was Monday. Wen I wasn't available on Monday, received calls over and over to reschedule Mondays installation. And then starting receiving calls about Thursdays installation... like it was two different orders or something. VERY CONFUSING...

On Wednesday, service tech called. Talked extensively to him. I once again asked about trees (which I had asked previously over and over)... he said, no problem as long as no blockage in 45 degree angle. First time I had been told, and there was NO WAY to get a line of site 45 degree angle. Told him that. He said no use coming out, that it wouldn't work, and I would need to call ATT back. SO I am back to square one.

MULTIPLE ATTEMPTS TO GET SOMEONE WITH ATT. Over and over and over... finally I said I could no longer take the poor poor customer service and deceptive practices, so I decided to call Comcast. Actually spoke to a person IN THE UNITED STATES at Comcast. What a novel idea ATT should consider! ALSO.. Comcast had a customer sat survery for me to complete at the end of the call... ANOTHER CRAZY IDEA... (however, I have a feeling ATT doesn't want to know what their customers think... ATT thinks they are too big and powerful and could care less about the individual... Hey AT&T., .. look at Sears!)

Made an appointment with Comcast (cost more than ATT, but at this point, will pay additional for ANY TYPE of customer service!)... Called ATT back to cancel everything... been a UVerser customer 7-8 years, and ATT doesn't care...) Guy wanted to know problem, would fix it for me, could help me... heard it all 50+ times --- actually counted and talked to OVER 35 diofferent people at ATT and still sitting here without service... see below)...

So told them I wanted to cancel everything... and to put a term date of Tuesday, June 13. This call was placed on Thursday prior.

In meantime, met with Comcast installer on Thursday. They said they would need to run a line, and would take longer to install at new residence than anticipated (hmmm... kind of sounds like another giant telecom company... I wonder who?) So I said fine, would call ATT and ask to move disconnect date back a week at old location. Plans were to call Monday and request an extension.

HOWEVER, someone at ATT must have got pissed, or just didn't care at all or whatever... and decided to disconnect us over the weekend. So we lost phone, internet and cable. I called Sunday morning to complain, and was told "Sorry sir, that was ATT's fault... but we can't do anything about it until Monday because the installation department is closed until then."

Gees, can cut it off, but no on... how convenient... I bet I couldn't say that to ATT about my bill if I didn't want to pay!

Complained big time. Was told I would get a call first thing Monday morning to get service back on. I said call as early as possible. Another untruthful ATT employee promised I would receive a call first thing.

Monday, 8a... no call...
9a... no call...
10a... no call...
11a... no call... what a surprise.

So I get back on the merry go round, and place another call to the infamous (we don't provide any customer) service line... get person in India that barely understand English. Ask to speak with someone that has English as a first language... was transferred to person that speaks Spanish and little English! The marvels of ATT!

Finally had to hang up and start again... back on the Merry Go Round...

Call again, and again... FINALLY... UNBELIEVABLE... I get a person in or all places... MIAMI, FLORIDA, UNITED STATES... A Ms. Little... she was very nice, calmed me down, actually said they would match the original price provided by DirectTV with Uverse, etc. etc. she was very helpful... but little did I know, she was also untruthful, as all ATT employees are trained to be! She admitted the disconnect was ATT's fault, and promised me she would call and get my order esclated and get service back on asap. (AND I BELIEVED HER... HOW STUPID AM I?)... She also said she would call me back in 2-3 hours and give me status... gave me the "new" account number... since I had to establish NEW service, even though ATT cut the service, and quickly read the NEW account number to me... I didn't get it, but she said "not to worry" she would follow up with an email that would have the account number and all details in it... (WRONG AGAIN!)

I was so happy with Ms. Little of Miami only to be fooled again by the ATT machine! Needless to say, I never heard back from her, no email, NOTHING... another untruthful deceptive ATT employee...

Interestingly, in the midst of talking to ATT on Monday, an ATT truck pulled up in my front yard. I thought Ms. Little had done wonders... HA... I go out to talk to this guy, and he had no idea about my service or anything... he couldn't get in to see the records (NOTE TO ATT... YOU MAY WANT TO UPDATE YOUR IT SYSTEMS FROM THE 1964 SYSTEM YOU BOUGT ON EBAY! THAT WAY YOU CAN MOVE INTO THE YEAR 2000 and YOUR DIFFERENT SYSTEMS CAN ALL COMMUNICATE.)

After talking to this installer I thought it was interesting to hear him admit ATT was a real pain for their customers and in fact, so much so, that he actually was a COMCAST customers rather than having to deal with ATT! HA HA HA HA HA... Wow, I wish I had that recorded for COMCAST...

(as an aside, I had an ATT installer out due to a line cut several months ago... talked to him.. .he too said ATT was a mess, and he hated working there... AGAIN NOTE TO ATT... LOOK AT SEARS...)

So now that Ms. Little had provide her white lie, I was again back to square one.. and the every fun ATT Customer Service Merry Go Round number... so I started again on Tuesday morning (today)... after MULTIPLE TRIES of getting help, I finally demanded to be sent to Customer Retention (thinking that someone there would want to keep me as a customer...)

And believe it or not, I got the 2nd person to speak English as a first language of the 30+ I had spoken with... This lady was "Patricia" ... I don't know where she was located... refused to tell me.

She once again, told me she "understood my frustration" NO SHE DIDN"T... she "was sorry"; she "would help"; she will make everything right, etc. etc. etc. Talked to her hour plus.

She told me she would definitely find about getting my service restored immediately and give me a call back.. (GEEZ, THINK I HAVE HEARD THAT LIE BEFORE...)... I told her I didn't believe her, but she promised over and over and over ..i.e. just like Ms. Little...) I asked her for a number I could call her in case something went wrong, but just like the 100 times I had asked this before, ATT can't do that... they LACK THE TECHNOLOGY to do that... FUNNY.. in fact I got one guy in India to ADMIT ATT DIDN"T HAVE THE TECHNOLOGY TO ACCEPT INCOMING CALLS NOT TO TRANSFER YOU TO A PERSON THAT WOULD ACTUALLY HELP... Again, I wish I had that recorded!

NOTE TO ATT.. AGAIN.. PLEASE UPDATE THAT EBAY IT SYSTEM!

So after talking to Patricia for a long time, I asked her about a package Ms Little had offered... she went over the package and told me it was 129 a month... (HMMMM MS LITTLE HAD TOLD ME A LESS EXPENSIVE PRICES...)

So I questioned Patricia (and her attitude), and she repeated the price. I asked if I could get a breakdown of that price... just in case GOD FORBID... I decided LIKE AN IDIOT to stay with ATT...

So she "goes to another screen" to give me the breakdown, and GEEZ... the PRICE IS DIFFERENT... interesting DECEPTIVE AND UNTRUTHFUL practices! Someone needs to sue you guys...

So she admits that the price was shown wrong on her other screen, but the excuse was that those EBAY SYSTEMS just don't talk to each other...

So finally, I get the "correct price" (still mind blowing is it that cost with such piss poor customer service)... and promises to call me back in a couple of hours to let me know when we will get our service back on...

Noon: no call from Patricia...
1pm No call from Patricia...
2PM No call from Patricia...

It is now almost 2:30... and crickets... nothing... no calls, no nothing, no Patricia, no Ms. Little, No person from India, no person from Columbia, no ATT person to be seen... NOTHING...once again, I guess it is back to the Merry Go Round... I wonder if I can sue ATT for cutting my service if there is an emergency and I have no way to call or get in touch with anyone?

hmmmm, just an idea I guess...

As I mentioned earlier in the email... I am 60 years old, and this is BY FAR the worse case of customer service I have ever ever ever seen...

A VERY VERY VERY upset customer,
Anthony Buchanan
Alpharetta, GEORGIA USA

Phone number (used to be until this past weekend... [protected])

On 04/30/16 I was sold direct tv for $63 per month for 12 months unless I bundled my wireless and TV- then I would get the $63 per month for 24 months. I still have the sales agreement showing the $63 for 24 months with bundle. As soon as I could, I bundled my services. Last month (13th month) my bill was $127! I called and was told I only got the special price for 12 months. I told them I had the sales agreement showing 24 months but the said no; the contract was 2 years but only 12 months special price. The contract says 2 year price guarantee but still they say No. After argument they said someone would call me back (twice I get told this) and no call back. They offer to change my plan with less channels/options but that's not what we agreed to 12 months ago! We wound up cancelling tv service but I will have to pay over $200 in cancel fee.

Here is a letter I sent to my credit card company after attempting to resolve the matter with Hotels.com with no success.

To Whom it may concern:

Attached please find the signed letter regarding my dispute of the Hotels.com charge dated, March 10, 2017. You will also find an additional attachment as a supporting document that Hotels.com fraudulently over-charged my credit card.

When I originally made my reservation at Hotels.com, I elected the hotel based on its eligibility to redeem Hotels.com rewards. In fact, when I completed my reservation after applying the reward, the confirmation stated that all I owed were the taxes for $27.21. In April, when I reviewed my AT&T Universal Card billing statement, I was surprised to see that I was charged $222.66. I thought it would be an easy fix by calling Hotels.com directly. After multiple attempts and my complaint falling on deaf ears, I decided to file this claim. Hotels.com promised to escalate my claim and that someone would call me back within 48 hours. Each time I spent over an hour on the phone explaining the issue and was transferred various times only to get the same response, my reward expired and they couldn't do anything about it. After I insisted on a resolution, I was promised a call back. The call never came. This didn't just happen once, it happened multiple times.

The reason given by Hotels.com is that they claim that my reward expired. Please note the attachment which referenced the date of expiration. Yes, the reward expired on March 20th, however, my reservation was not only made before that date, my stay was completed before that expiration date as well.

They also claim that I was not logged into my account. I have to disagree. I was most definitely logged into my account, which is the only way I was able to "apply" my reward at the payment screen. Following the payment screen, the next screen calculated the balance due for $27.21. Clearly, something happened from the time I completed my reservation and the time they processed whatever they needed to on their end. Ultimately, this is not a result of anything I did wrong.

Hotels.com has been difficult to deal with. The bottom line here is that I earned the reward, I applied the reward to my reservation and Hotels.com did something to remove that reward from my reservation. Now, I don't know if they did this on purpose or not. However, at the end of the day I am paying for something that I am not responsible for.

Neither Credit Card company and Hotels.com have resolved this matter.

After noticing an increase in my bill, i called cust. Service and asked why. They couldnt explain but credited me 20.00 to my account. After checking my app I found out 2 lines were added to my account without my authorization. I was told by in-store rep that person who added lines acted as my wife, but couldnt spell my last name. They also bypassed id check. The csr that helped this woman is Gerardo Ramirez (GP439W). I don't understand how a CAR would add lines to an account for a person who was not an authorized user and couldn't spell her alleged husbands last name. Due to this situation I have to issue a fraud alert and change all my account passwords and info.. because this person also got information to hack into my online account. I am appalled that AT&T, having such an excellent reputation could allow something like this to happen. I had wireless service, internet, and direct tv bundled with AT&T and will now be cancelling. I have never experienced such a breach of security and trust all at once. I am currently trying to find out the identity of the woman who added these lines so i could press charges... but i would like to complain against the CSR Gerardo Ramirez for allowing this unauthorized user to add these lines without my consent, her id, and the fact that she couldnt even spell my last name.

I was convinced to accept a bundle plan with att and direct tv for a particular price for 2 years. Bills since them are always much higher than I was told. Reason they say is when you signed up for plan you lost an employer discount. Sorry we didn't tell you that before. I asked to revert back to old plan but it mysteriously no longer exists. Now I'm in a 2 year contract for a price that is 70 $ more than I was quoted by salesman. They are so sorry but nothing we can do about it unless you want to pay 490 to break the contact. 3 months of calling and getting the run around. Tired of att. Will be done with them in 21 more months.

I have spent hours on hold and being lied to!
I've been with Direct TV for 6 months now and they have lied about everything.

First lie..They lied about a hard inquiry on my credit. 2 hard inquiry.

Sec..They said under the promo that I would not be charged for my box, monthly and I'm being charged!

3rd..I would receive a 100.00 gift card if I signed up. I never received it and everytime I call, they say I'm very sorry you will receive it in 3 days after 45 minutes on hold.
I never got it!

4th.. they changed the contract that I signed and sent it in a email. They said if I don't agree to sign it they will cancel my contact but now they want and I'm not signing it.

5th..If it barely rains I lose signal.

Today I stayed on the phone another 45 minutes about my gift card and they tell me it has expired in April. The only thing I've received in 6 months is a bill wanting money from me.
I am very unhappy and I want out of my contract.
Direct TV is in breach of contract and they are telling me if I cancel it, It will go on my credit report and I have to pay the remaining two years!
Sincerely,
Rhonda Flowe
Worst mistake of my life!

On MAY 18 I purchased a Galaxy J3 phone from the Natchez store. It was set up there, On Saturday, May 27 that phone simply locked me out without any action from me. It told me to enter my gmail that was used and I entered my gmail and my password. It said that was incorrect and I have not had a phone since. I took it back to the store and spent hours there to get no result except to tell me its a Google problem. I call Google they say its a phone problem. Google connected me to Samsung and they say they could repair the phone but that puts me without a phone for weeks This indicates to me its a phone problem. I take the phone back and ask for my money and they say I have to pay them $45 to return the phone. This is totally wrong since I did not do anything to the phone, The employees at the store were arrogant and treated me as if I was a dummy who knew nothing. My charater was insulted. I am paying for a phone do not have one, my charater has been insulted simply because I was sold a bad phone. Furthermore, I am the one punished since I have to pay to get another phone or be without a phone for weeks.

I responded to an offer that was mailed to me, to get Internet, phone and direct tv from AT&T for a fixed rate of $89.99 a month for two years.

So far after three billings (2 months) I have not recieved a bill anywhere near the $89.99 I signed up for, one bill was over twice that. I went into the local AT&T store and the guy there "corrected" it and told me any future bills would be $86.25, I asked why it wouldn't be $89.99 and he couldn't answer why.
The next bill was almost $100, I called AT&T customer service, they told me it was correct and that the store guy had changed my internet speed slowing it by 60%, I guess thats what he did to bring the bill down to what it should have been. They were also charging me for some cables they shouldn't have so she told me she would take them off the bill, and to just pay $78.26. I payed that $78.26 at the AT&T store the day before it was due.
Now I get a bill for $115.51 it shows a $9 late fee and states there is an unpayed balance, but doesn't elaborate on what that unpayed balance is for.

So far I've spent almost six hours dealing with AT&T customer service reps and still haven't got the deal I signed up for. My internet speed was reduced from the 45mbs I signed up for to 18mbs and they say they can't change it back without a huge jump in cost. And the first time I talked to them a week after I signed up they said it would cost me over $600 cancel the 2 year contract. I guess I'll have to file a case with the FTC against them.

They're now offering the same deal but with faster internet, 50mbs, for $25 less. You would think if they could offer it that much cheaper they could honour their previous offers.

STAY FAR AWAY FROM AT&T !

The customer service is garbage. I joined at&t mobile a year ago. After having multiple issues (No text delivered, no wireless service, phone calls that don't go through, iphones freezing I decided to get to the bottom of this and called 611. What a frigging mistake. They want to do "troubleshooting" to solve an issue that is at&t's issue not mine. I am in a metropolitan area nyc! So every time I have an issue I have to call 611 and start trouble shooting!? This is #! I was with verizon for 8 years and never had one of these issues at all forget about "trouble shooting?! So I got a corporate phone number and thought well they will help me get this resolved. At this point I wanted them to take back both phones and 2 tablets (Which we don't use) without any cost to me and my wife. Well when I got a call back from the # from the presidents corporate phone call guess what happened? He wanted to know what my"issue"was! I said I have multiple issues. He said can you tell me one of your issues and so I explained to the # that all of my complaints were on record if he had read them before he called me he might know ahead of time what my issue where. So I told him I have had texts not delivered, phones freezing up, phone calls that won't go through.. Now he start saying in order to help me he can troubleshoot my issues. So I explain one of the issues and he starts to check his system. Now he asks me when my phone call didn't go through where was i? I said 5 miles from my house on my way to the hospital! I needed to make an important emergency call and the message says can't be completed! I was livid! So now he tells me well sometimes you will not get service?! I am in a metropolitan area I told him! I should not be having any of these issues at all. So at this point I am steaming mad. I said well you offered to troubleshoot my issues and I told you what they were so start troubleshooting! Now he starts to back off the troubleshooting and basically starts to quote from their agreement that they"don't" guarantee coverage? So after a few choice words he says their is nothing he can do for me with all my issues and #ful customer service over the last 8 months because my phone is working now? This guy is out of his mind! So I said so what if I have another issue tomorrow next week next month are you going to expect me to help at&t troubleshoot their issues with my service. Bottom line! This guy could give a # either way! So as we all know all cell carriers are nothing but greedy crooks who lie and bait and switch people every day! Google complaints and you will see the long list of complaints will all of their services. This is why cell carriers and cable tv companies have the worst customer service on the planet. And the best the fcc and congress can do is to make them richer with the recent ruling where they can sell you history information for a profit! As if they are not wealthy enough now they want to profit off your history info and leave you with # customer service!? How nice of them! They all suck!

my name is Edy
phone number [protected] at&t company client for about 5 years on dec. 2016 my line was upgrade allergeble well the customer agents always asked me to upgrade my services but i never wanted to do so
its was on December 2016 I decided to upgraded my services by taking advantage in a buy one get one free on christmas special boggles buy one get one free
I call AT&A tall free number I ordered 2 iPhones 7 plus later on i receive a email from at&t said my order was success for two iPhones 7 not the plus, so i call the toll free number again to cancel the order an reorder the right item well that was a different Agent answer my call he/she said order has already sent they cannot do anything with that order i have to wait and receive the delivery then inside the box usually a return sleeve take it out fallow the instructions take the item back to the usps. witches i did so i received the Delivery on about christmas eve received one box with two iPhone 7 inside and there was one return sleeve inside the box i took that one sleeve that was ready with all info to return i glue it outside the box so on December 27th 2016 i took the box with 2 iPhones 7inside just the way they've sent it to me back to us postal Elizabeth Nj since then i keep checking with AT&T to find out if ever received but they never receive that returned until now month of May 2017 AT&T never received the delivery but i have the tracking number with me the US POSTAL INVESTIGATED THE PACKAGE COULDN'T FOUNG NO WHERE, so us postal give me a letter said package is no where found I explain the situation to AT&T so many COSTUMER SVC. NO ONE WANT TO HELP ME AS A MATTER FACT right now they are making paying for those loosing item even with the conformed of us postal letters that said package lost or missing and tracking number also now I'm stocked with at&t contact for two years with AT&T for sure they know I'm in a contract already they got me no one want to help me anymore... any one out here I'm looking for help here because i cannot afford to pay so much for those phone and my bill as well please help me share this issue my brothers and sisters right now i feel abused by AT&T thank you and bless Edy J.

My husband and I signed up for the bundle package (Home phone, internet & Direct TV) In January2017. The bundle was suppose to cost $89.00 a month, with a 2 year contract. 1st bill was a little low($37.19). I called. Was told the first few months the bill would be a little off, by the third month the bill should reflect the bundle price. The next bill was for $166.45, nearly twice the agreed upon price. I called 3 times trying to find out what is going on (totaling over FIVE hours of phone time). When I call I get the foreign guy. He doesn't understand me, I don't understand him. Asked to speak to his supervisor. Got a foreign lady. Can't understand her either. After being transferred to several different departments, I was told "I don't have a contract." I said I wanted to cancel- Home phone, Internet and Direct TV-. I was transferred to another representative. He said I DO have a contract, and It would cost me over $200.00 to cancel at this time. If I have a contract "Why isn't the bill reflecting bundle prices? "He said I would receive credit on my next bill. April bill was $218.79 OMG Really! Called several more times. I talked to the foreign guy, two foreign ladies, two other foreign guys. NO one can help me! I just get transferred again and again. Several more hours logged trying to resolve this. I was told to call Friday morning at 10:00 and ask to speak to the Loyalty Dept. ( had to miss work to do this). She said "I don't have a contract with AT&T but I do have a contract with Direct TV. How did this happen? We receive Direct TV when we joined the bundle plan with AT&T. Prior to that we were using DISH network (with zero problems). She said she would work with me to lower my bill somewhat. But I could NOT have the plan we had agreed upon. The best she could do was give me a discount, leaving the bill at $120.00 a month plus taxes and fees. THAT WAS NOT THE AGREEMENT! I want OUT of all of it! We have been loyal customer of AT&T for 40 years ( It was Indiana Bell originally ). I'm all done with this company. If I don't have a contract, WHY can't I can't cancel services without a ridiculous fee? Why all the transferring of calls? Why does it take hours to find an employee willing to help? Only to be transferred again. Can't find anybody that is knowledgeable about how the company works. When they can't answer your questions---You are transferred, and the cycle continues. Nothing is ever resolved!