January 15, 2009
I too have the same problem, I also sent the form by fax to not renew my one year business landline phone, I did
that in September 2, 2009. I was told by an ATT rep in October 2009 that was my ending month that my contract was
finished and I could cancel without penalty. I switched to a different company and was disconnected on November
17, 2009 from ATT. As it stands I was told the wrong information by the ATT rep as my contract does not finish
until December 9, 2009. So I received a bill from ATT of $922 for early cancellation.
I have called to get the issue resolved by stating to reps and supervisors that I am willing to pay the
undiscounted rates for the remainder of the contract which is 22 days before the contract expired, I said I am
willing to pay $200, usually my bill should amount $160 after I make calls to get credits and corrections.
As of now they are not willing to work with me in that respect so now I expect to be inundated with collection calls in the future. Because I will not pay the whole amount I will pay that partial amount.
January 2, 2009
I am a small business owner that Had AT&T LANDLINE service for two phone lines and dsl for approximately one year
as I was under contract to do so (since October 2008) I was billed during that time. In the course of the service I had cramming done to me by
AT&T for each billing period.
AT&T put in a third line, changed my high speed internet plan from the standard speed 1.5mb to 6mb, put a monthly
$25 international plan (I exclusively use domestic calls only), put a $10 detailed calling feature (I had unlimited
domestic calling), all of this was done without my consent and without my authorization.
Every month when I got the AT&T bill I called for the removal of each of these charges and AT&T obliged or
I had enough.
Nearing the end of the contract I called ATT in July to receive the non-renewal form it was sent to me by fax, i
confirmed my last month was October 2009 with At&T.
I sent in the paperwork by September 2 2009. I called ATT and asked repeatedly have you received the
paperwork, is my last month in October 2009. I asked if I could cancel without penalty and they said YES
everytime. By mid-November I had switched to another phone service called Nuvox, I thought I was done with ATT
when they sent me a FINAL BILL which also had errors which I called and got fixed.
However, January 2 2010 comes around I receive a REVISED FINAL BILL. The bill shows that I did not meet the
conditions to cancel the service. It says recovery of discount for commitment not met for At&T Exclusively 40 Prog
12 Mo Term its a TOTAL of $922.41.
I was livid. I have since called ATT and they are saying that I did not send in the non-renewal paperwork
correctly. That I did not give them 60 days notice. I told them that I called repeatedly to their offices, I
asked if the paperwork was in they said YES. I told them that I tried to do everything truthfully and that this
bill was completely egregious. I thought I did everything within the requirements.
As of now I have no real resolution I am not willing to pay this bill. I was never late in paying this account. I
thought I was sticking to the one year term, I did not break that beforehand. I think the representatives were
being deceptive with me in providing information or not giving me complete information. I really need help with