I am so relieved to read your posts. I have been in AT and T/Dish Network hell since May of 2010. And to fititt23, clearly a) You've never dealt with this company and b) You are missing the point! No one is complaining about TV. Read closer. What we are all complaining about is terrible, fraudulent customer service. AT and T has gotten so big that its giant corporate mentality has lost sight of who they are serving, the customers. Further, this is indicative of a much larger and more important issue which is money and greed and total lack of human concern.
Here's my issue for what it's worth;
I had AT and T for my home, cell and television services, all separate. Then I got this handy offer in the mail that I could bundle all my services together. I did the math and it appeared that this would be more convenient and cost effective. So I called to sign up for U-Verse in May.
When the service man came out to install everything, I was not home. He moved my home phone out of the kitchen and placed it in the living room. I do not want a phone in my living room. Then he told my husband that AT and T has their own television service now and that we would need to cancel Dish Network. Okay...
So on May 1st I began attempting to cancel my Dish Network service. I called on the 2nd, 3rd, 5th...etc. etc. etc. Each time I was put on hold forever, asked a deluge of stupid questions to verify my identity and then basically hassled to NOT cancel my Dish service. I was told, "We cannot help you m'am." "You'll need to cancel with AT and T." Even, "AT and T is ruining our business!" I was questioned about why I was cancelling and so on and so on and so on ad nauseum. I begged them to just cancel my service. I couldn't explain to them the whys or wherefores of AT and T's television service preferences. Finally, an AT and T rep promised he'd take care of it.
So I'm happily paying my exorbitant bills for these great services and a few days ago I get this weird notice that since I refuse to pay my home phone bill I will be placed on toll service. What? I've been paying around $300 a month for my services. So I call AT and T and the nonsense starts all over again.
Apparently, because I did not want my home phone in my living room they moved it back in the kitchen (thank you very much) but forgot to mention that my home phone would no longer be part of my U-Verse bundled service. AND I have an outstanding Dish Network bill of over $300. WHAT???? "But I don't have Dish", I explain, "I cancelled that a long time ago." Alas, I am transferred once more to the wonderful hell that is Dish Network. I am told I never cancelled my service and basically will have to pay for this no matter what. I ask for a supervisor and I'm told none are available but someone will "be happy to call you back tomorrow." No call, are we surprised. I call AT and T, more runaround, more useless, unhelpful and condescending pseudo-managers. Back to Dish and so on and so on and so on every day this past week. I have spent probably a total of 6 hours on the phone trying to solve this problem this week with absolutely no resolution. AT and T even has a record of each time I called and was transferred to Dish. Everyone at both companies knows I have U-Verse, that I do not have working Dish Network and that I've called repeatedly to cancel my Dish service but since they have "No notes on my account, " too bad for me. I will either pay the bill for the service I have not used since April, or I will be reported to the credit bureaus.
I am demoralized, insensed and infuriated! I want help and don't know where to go. Does anyone know where consumers go for legal counsel against big corporations?
I have had enough! I've been a loyal AT and T customer since I've had a cell phone and I cannot believe the way I've been treated. This is totally 100% their fault. When they invented U-Verse and their own television network they should have taken care of getting their customers switched over. Obviously, no customer would knowingly pay for two television services and only use one!!! Duh!