AT&T / switching carriers problem!
On or about April 11, I contacted AT&T long distance with a question about my bill, at which time their representative encouraged me to switch my local phone service to AT&T as well. He stated that the cost would be less than $25 per month and no mention was made of any other charges. Shortly thereafter I received a bill in the amount of $142.52, a far cry from what I was expecting. Included in this bill was a charge listed as “Service Order Charge – Installation” $65. SURPRISE!! Nobody mentioned this charge to me nor did I ever agree to same. I promptly canceled both phone services with AT&T on May 10, effective May 11, at which time I made it clear that I would not be paying the surprise $65 fee and that they should play the tape to determine that I had not, in fact, been informed of this installation charge. Had their representative advised me of this fee, as required by law, I would have declined to switch carriers and left my phone service as it was. Obviously they chose not to play the tape of the conversation in question and a demand is still being made for their surprise fee. I didn’t agree to it and I will not pay for it, since it represents almost as much as my weekly grocery bill and as a senior citizen, I would never have knowingly chosen between eating and switching telephone carriers. They continue to demand payment, using the statement that this is a mandatory charge. What? Isn’t it also mandatory to advise the consumer that there will be such a charge? They are threatening to compromise my credit rating unless I pay and I cannot and will not pay for something to which I did not agree. There must be a law against this type of predatory charging/billing as well as AT&T’s bullying collection tactics. I have requested an itemized bill for the remaining charges for which they say I am liable. I will pay what I legitimately owe but that is all! I have also requested a copy of the tape of my conversation with their representative, which proves that I was not advised of their $65 fee. They have denied both requests. I have a right to both an itemized bill and proof that I was told of their outrageous installation fee. AT&T does not agree, at least not according to their third-world country representatives.
Plz advise smb!
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