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At&t

Posted: Oct 23, 2017 by    

billing error

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If you read the visitor posts on AT&T Facebook page, there is a recurring theme. AT&T does not care about customer loyalty and does not care about providing good customer service. I have been with AT&T for many years with my mobile service. During hurricane Irma I was out of the country I had my roaming turned off and now they want to charge me $65 because a family member was trying to reach me to see if I was OK during the hurricane. I spoke to a customer rep, to a specialty rep and to a supervisor. Still got nowhere. It’s a shame I have to cancel my service and go with T-Mobile. Maybe they will value my business. Bottom line is I didn’t make any calls, I didn’t answer any calls, I didn’t listen to any voice messages, yet I am responsible because somebody called me to make sure that I was OK during the hurricane. It’s such so ridiculous it even seems silly to have to post this.
Complaint comments Comments (1)    Updated: Complaint country United States Complaint category Mobile & Cell Phones

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A  23rd of Oct, 2017 by    0 Votes
that's at&t for you they will scam you all they can
good choice in leaving them
be better off

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