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AT&T / dishonest companies

1 378 old grove rdBeckley, WV, United States Review updated:
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My parents are older and live on a fixed income... there phone bill had climbed to 80$ a month so i advised to have it removed... due to rising prices and there set income... so me and my mother disconnected our house phones and i gave her a cell phone to use in its place... my phone through att was unhooked immediately... my moms disconnect took 6weeks they gave her 4 confirmation numbers when she called in 4 times and they advised there would be no charges on the phone being left on due to their technical difficulty of unhooking it... now they have a bill of 159$ i called on this bill and the woman advised it was not correct she would fix it and resend another bill... now they are threatening to send the same 159$ bill which wasn't corrected to collections... which has my little old mother distraught because she is unlike att and is a very honest person... i know they lied about having difficulty turning her phone off because i live 50 yards from her and they turned mine off immediatly. So please beware of this company... they need to be investigated and turned over to better business bureau.

Su
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Comments

  • Va
      15th of Jul, 2008
    0 Votes
    AT&T - Lack of customer care
    AT&T
    United States
    att.com

    AT&T has failed three times to live up to a dry loop DSL install to a qualified address by the activation date of July 8th. On July 8th, I spoke with 8 AT&T call center reps who could only tell me that the order was pending. I was told that I would get a return call by 5 PM. Suzzane returned my call the next day July 9 from the Dublin CA facilty and promised that the service would be on by end of day July 9th. As of July 10 I still do not have service. In every interaction that I've made with customer service and the provisioning the blame is place on the fact this is a dry loop account. If I ordered a phone service bundle I would not have this problem. My complaint is that AT&T is making it intentionally difficult for customers to obtain non bundled services by offering poor customer service. I spoke to Isabel who offered to cancel service prior to speaking with a supervisor. One example of horrendous customer service is Sylvia agent id (SL1793). She would not let me speak with a supervisor. She was unhelpful and could only repeat that service was to activate on July 10th. Today a DSL technician came on premises and could not activate the DSL line. There has been such a lack of customer care that it leads me to believe that AT&T has no interest in providing stand alone DSL dry loop service which it has been forced to offer as a result of its mergers. My expectation is the have service installed immediately as promised.

  • Re
      12th of Sep, 2008
    0 Votes

    OK you take over the multi billion dollar service department and we 'll see how good you do.

  • Sk
      15th of Apr, 2010
    0 Votes

    AT&T has cheated us by billing for things they said would not cost anything, and they have lied to us repeatedly. This goes for AT&T Cellular (after they took over Cingular Wireless) as well as AT&T Small Business and AT&T Home Phone (after they replaced Bell South. This company is highly dishonest.

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