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AT&T / assurian warranty

Oct 8, 2017
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The ATT store in OKEMOS, MICHIGAN sells Assurian insurance for mobile phones. The saleman was quite insistent that Assurian was better than Apple's iCare insurance. I purchased it only to find in the small print that it does not apply to service in this area. Assurian has only 1 approved repair company and will not cover repairs in any area that does not have this repair company, which is "You Break it, I fix it." The glass on my iPhone was shattered. Assurian would only replace the entire phone and charge me a $225.00 deductible. They should not sell insurance that does not cover repairs if you live in the wrong area. This was not revealed when I was sold the insurance. ATT sells the Assurian insurance, ATT charges for it on the ATT bill so ATT should be responsible for making this looiphole known when they are selling the insurance.

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AT&T Logo AT&T
Customer Service
575 Morosgo Dr NE Rm 14f67
United States - GA30324-3300
+1 800 331 0500
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