I checked with at&t a year ago, when I began to get everything together to open a new business. They quoted pricing for a business phone. I could get a 1 year contract (because of not knowing how successful this venture would be), rather than a 3 year contract. Then at the end of that year, of course, I could continue with another year, if I was making it o.k. When I received my first bill, it was larger than we discussed, so I called the co. and was told that the person that I set my account up with, did not tell me all I needed to know about the charges, but this new person would give me a rebate, plus a discount each month, to help me out as a new business. They sent me a new contract to sign and everything was good.
About 8 months later I had reason to call the co. and asked them when my contract was up. The rep. told me it was not up for over 2 more years.??? I explained the past conversations, and he said fine, but you should know that if you make this a 1 year contract, we will charge you an ending contract fee, plus charge you back the discount you have been getting.!!!
Well needless to say I was upset, and said, "I know you can't be for real, when your office is the one that set all of this up?" "Well m'am, I just want you to know before hand, that you will be charged, if you end this contract before the 3 years is up". Well guess what? I received a bill the next month for over $400.00.
I called and asked for a supervisor, and they told me they would return my call within 48 hrs. 3 weeks later I have heard from no-one.
I called again, and was told that the super. would have to call me back. "No I'll just hold on while you get her", I told them, after my past experience with supervisors calling back. An hour later, I'm told by the super., that there is nothing they can do, even though she agreed that it was their office's fault. I told them I could not pay the bill, nor did I think it was my place to have to pay the bill. And I didn't. When I received my next bill, with the charges still on there, I finally got another super. and after telling my story for the 5th time, she said she would remove the charges, except for a small portion, and I would need to call them when I got ready to end the service, before the year's contract was up. Several months later, as we decide our economy will not allow us to stay in business, I call to find out when my contract is up, and they tell me, the following day, and they will see to it, that the contract is stopped. I had the phone disconnected when we closed, at the end of June.
The NEXT month, I receive a bill for $202.00. I have already paid my last phone bill, after having paid my bill every month since I talked to the last supervisor, which helped me out. I call them and they tell me this is because I did not send them in writing, 60 days before I ended the contract, that I was ending it. So they charged me $202.00.
What in the HECK, kind of scam is this. Nearly every person I talked to at at&t, gave me some kind of bologna story, and never panned out what they said they were going to do, except for the supervisor whom took the $300.00 and something, off of my bill. If that office told me something, and they tape every conversation, then why don't they follow through? I was a small business owner, trying to make it (and didn't), and they weren't true to their word right from the start.
My store is closed, I have a large debt for the year that I was in business, I have excellent credit, and can not pay this $202.00, nor do I think, because of the incompetence of these people whom don't know their jobs, that I should have to pay it. Something needs to be done.