Asurion / I feel ripped off

1416 23 ave e, Bradenton, FL, United States
Contact information:
Phone: 941 713-1185

I recently purchased a cell phone from Metro PCS. I lost my phone and then filled a Insurance claim with Asurion. Asurion then sent me a down grade phone. Asurion claimed that they could not purchase this new phone I had. They could not upgrade me but I would have to except a down grade phone. Then they promised me if I purchased the exact phone they would reimburse me my money. That never happened. The excuses and nonsense began. First the documents needed must be faxed by the corporate store only. That was done. Then after several weeks they claimed they never recieved the fax. I had two confermations where they had recieved the fax. That did not matter they said. After submitting the documents needed again. I still never recieved my $400. I feel ripped off.

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