Payment not received
Dear customer service,
My name in iakovos panotas
On march/13th I file a claim of a lost/stolen phone. Claim number [protected]
March/21 assurance solution send me a blocked iphone (unable to be used) after a phone conversation with t-mobile associate, as told me, will send me a return label to send the blocked iphone back to send me a new one.
Which I did as they said. (several weeks later they told me it was a wrong what they did) however, 2 weeks past didn't received nothing, I call and they told me nothing arrived at the warehouse, should call fedex find out if phone lost or what happen. And, to file a claim with fedex.
I did that, 2 weeks later fedex send me a letter, that is not my business, assurant solution should give you a new phone and they should file a claim with fedex, not you!
Time past and my wife needs the phone which use for business.
After several phone calls and a week later, they told me they investigate and will send me a new phone asap.
In the mane time, we buy a new phone as t-mobile requests.
We request now to send us a check the money.
Last week, they told me the case is close b/c the $175 deposit for lost phone is disputed, which is a lie (however, my amex card has stolen and several weird charges out of ny state thousand of $ and automatically stop all payments) however, after I spoke with them and new card arrive they said will try to contact all those charges march/april period.
Yesterday, I was on the phone once again with assurance solutions supervisor three way call with t-mobile.
First they told me all the past info assurant had gave me it was wrong, my claim is approved and looking to find out why I didn't received my money.
Get in to the point to finalize and t-mobile no need to stay on line any longer, assurant came again we on the phone after 136min, they told me that, according to t-mobile pc notes, this specific blocked iphone it was activated from march/21 until march/28 and b/c of that reason, the case is close, nothing else they can do. They can't pay for a new phone.
I said, what?. Just like that?
I went to t-mobile store once again for 10th time, and they said, this is a lie, we do not have a note like this on our computer, that this specific imei # is activated. Is not possible. It was blocked to start with. How can we activated. T-mobile told me,
And why, assurant solutions send you a return label to send phone back? And why you by a new phone? And why you file a claim?
It is very simple, they do't want to pay you. That what t-mobile told me.
Typically they messing me around give me none sense answers to avoid pay me.
I will deeply appreciate to please take care of this issue if you can.
I very disappointed for this such horrible experiences I have. This people lie to me over and over telling me excuses to try so hard not to pay me.
Thank you very much in advance,
Iakovos panotas
Cell phone insurance
I will cancel this service once (if) I ever receive a new phone from this company. I've been trying to file a claim for 3 days to no avail. Even the people at the t-mobile store agreed that the process should not be this difficult. After 3 days, 3 visits to the t-mobile store, and no less than 7 phone calls to this company, I still have no answers regarding my claim and when I go online it says that the claim is no longer being processed! I will go through apple store and file lost/stolen phone will my homeowners insurance.
JPMorgan Chase Bank
I am absolutely furious and this entire process, it has been extremely painful and full of delays and incompetence with the latest call being the most infuriating. We have been waiting for weeks to get the check released to pay our contractor. By the time anyone told us we had to go through this BS process all the work had been done and completed and we were invoiced by the contractor...First, the time it takes to get an 90% work completion inspection and the breakdown between what they agree is approved then to change their mind and schedule a second inspection is bad enough...then to say they will send us the check made out to the contractor and us as owners, to be requested by myself to remove us from the check and send directly to the contractor to save time since it has already dragged on for weeks...to be told this was not a problem and it would be overnighted via Fedex directly to the contractor...then, incompetence strikes again, they do eventually get a check printed and Fedex to the contractor, only it goes to the contractor made out to us and NOT the contractor...now, they tell us we have to submit a written note to them online stating we want them to make the check out to the contractor and send directly...only adding even more time to this ridiculous process leaving us having to tell an already frustrated contractor that this check will be delayed again...additionally, even the work completion inspector mentioned how incompetent this process is for them.
I can't even access the website insuranceclaimcheck.com/suntrust. It has been 8 days and when I call, I get dropped or sent to a different line. I'm appalled that Suntrust Mortgage would trust this company. I can't get the forms I need for my contractor and am scared to send the insurance check. I need to contact my banking commission.
I am going through this same process with ICC but have pennymac as my mortgager. Painting and flooring is all that is left to complete in my home. My husband and I have had to pay for roofing and drywall out of pocket because of how difficult they make the process. They require a contractor when the state I live in doesn't require a contractor license for drywall, paint or flooring. I've sent paid in full receipts and they ask for more proof that I paid.. Including bank statements which I provided. They refuse to reimburse us. Today I contacted the NC banking commission. We've been dealing with ICC since October 2018.
I'm having MANY problems with Insuranceclaimcheck.com.chase also. I send in invoices or receipts and they say they are "Not Accepted" yet in computer it doesn't say which one is not OK with them . I sent in one invoice along with the proof of payment which is paid from my CHASE account. They rejected it because the invoice said Pro line and not the same Co as the receipt on the Chase account t print out. They are a manufactures rep and sell many other products and run their business through a LLC. Chase expects a company to change the way they do business by changing their llc TO SAY Pro Line which is a product only. Chase is making this project a huge pain in the A*s!
calling to complain doesn't do anything, A big waste for time.
Steve Brooks, Executive Director, Chase Bank. [protected]. DEMAND to speak to him. I didn't actually get to speak to him and was "accidentally" hung up on twice until someone from the executive dept. took my call. He was very nice however and waited on the line with me for over 50 minutes, which is how long it took him to contact someone at the escalation team from ICC. I told him "welcome to what we as consumers deal with every time we try to get answers!" I have never experienced such incompetence in my life. As if losing our home to a hurricane isn't bad enough, you are treated like you're trying to steal your own money! This whole process is preposterous, and something needs to be done about it! Not sure what, as big banks control the money, we're just pawns in the game.
Chase is horrible, and I plan to refinance, probably a dumb move because they are ultimately all the same bunch of crooks! I feel a little better :).
I’m in the same boat in Ohio . Chase won’t release insurance funds for repairs . They approve forms then deny them - day will overnight check then want a form that doesn’t exist . No one there as far as supervisors and even managers are willing to help . Feel sorry for anyone who has Chase and their lender . We had a tornado here and everyone else on my street who had other lenders had no problem getting their funds released . Their roofs are long fixed . This claim was filed in April and chase has held the check in escrow ever since . It’s now nearly September and I have sent every form under the sun and they still want forms that aren’t even listed in the packet . It is so unreal that NO ONE at Chase at any level is willing to help .
I feel the pain and similarities between the experience with this nightmare of a company (InsuranceClaimCheck.com ), which Freedom Mortgage has administering the release of funds for Hurricane Irma related repairs to my home.
I have sent them all of the required and requested (& then complexity signed "corrected") paperwork, contractor proposals, estimates licenses, waiver of liens, and even paid in full invoices for materials and work I had to pay out of pocket because they had told me they would be releasing an initial disbursement of $40K, which was over a month ago.
Instead, they set up an inspection to confirm the expenses I paid for were completed. The independent inspector they sent came out twice and concluded at least 70% of the repairs were completed. ICC fiddled around with the reports "Review in Process" for nearly a week before they started processing the first check disbursement check for only one of the many items already completed... During which time I upload more paid receipts, photos of more items being completed, and written letters requesting reimbursements, at least up to the 70% of the insurance claim settlement check I sent them. Nada, Zilch!
While on the phone, I'm told the $13K check it is being made to the contractor, although I had already paid that invoice in full and had provided ICC documentation of signed invoice, W9, COI (Certificate of Insurance) and contractors lien waiver release for this this invoice. Whether it is pure incompetence or some sort of stall tactic that in some way benefits them, it is unacceptable!
I requested for that check to be cancelled and to issue it to me along with reimbursement for paid store bought receipts I was initially told wouldn't require the additional documentation since it's from a store (e.g. Home Depot, etc.). I was told the request is being made. Another two weeks pass without any sort of release of MY insurance benefits claim settlement to repair my house nor reimbursement of none of the nearly $57K of receipts and paid in full invoices.
Today, (August 17th) was told that my home sales contract states repairs would have to be 100% complete before they disbursement of any funds. Ridiculous, Absurd, Aggravating, Stressful, and infuriating to name a few non-explicit adjectives that are being experienced.
Through all this, my mortgage payments have been made on time, I've maxed out my credit cards and emptied my savings account to get repairs completed as quickly as possible to prevent further damages to my family home and the very pottery being held as collateral for my mortgage... I'm now in a financial crisis because they have yet to release one dime and trying to scrap up funds to hire an attorney to assist.
In the mean time, the level of incompetence and utter disregard for stress a loss encountered while dealing with ICC (InsuranceClaimCheck.com) must be report. In the process of researching I came across your post and gather all of my documents to file complaints with the FTC, Consumer finance.gov, and directly with Freedom Mortgage.
Thank you for sharing your story. Hopefully it all finally worked out for you. It quite likely there are many more similar untold stories that mortgage companies need to be made aware of to stop these bullies that blatantly discard common sense and decency all while holding your insurance claims funds for repairs hostage. It's no wonder why ICC is eerily similar to "ICK", utter disgust!
I am just starting this process with ICC and am already getting the run around. After they finally agreed that I had given all of the required forms, they completely fabricated that my home was a total loss and wanted blueprints of the new structure I was building. ? At no place in the insurance adjuster's notes does it say anything remotely about the house being a total loss, and ICC has a signed contract listing the repairs to be done. Now, I'm told an exception has been put in for the blueprints, and I will have to wait another 3-5 days before a check will be issued. Why am I waiting when there was never a need for blueprints to start with? I am wondering what excuse they will come up with next. I tried to go to Suntrust Bank for help and was referred back to ICC. If there are any more delays, I am contacting a lawyer, the President of Suntrust, my congressman and anyone else who will listen. This is really poor public relations on the part of Suntrust, especially where is concerns victims of the recent hurricanes. I'm quite sure I'm not the only one having issues with ICC. I am on social media trying to find other people who are being maltreated by this company in the aftermath of these disasters. If there are enough of us, maybe we can get the media to shine a light on this problem.
Dated 7 15 17. I experienced exactly the same unbelievably aggravating inexcusable incompetence (or perhaps intentional delay) from insuranceclaimcheck.com. I wasted an extraordinary amount of time trying to recover insurance money from them to pay my contractor. I had to pay the contractor myself because the contractor walked off the job (all of which was a huge problem due to a pending divorce and the fact that I was waiting to get work done to list house). I was told I needed one document (a contractor license) then told the next day by a different agent that they would waive the requirement because Illinois doesn't provide carpenter licenses but was then told I needed one again and that there was no waiver in my file. I was later told that the contractor bid was rejected because we hadn't signed it, but when I sent it countersigned I was told it was illegible, then told it was fine, and then told again it was rejected as illegible. After that, they finally sent out an inspector who said my job looked great and was 100% complete. But ... one of their agents said they didn't have the report. Then they said the inspection wasn't complete and demanded a report from a date that there was no inspection . Then I heard from their inspection company that they talked to the inspector who confirmed the inspection wasn't complete but in the same message asked for the inspector's name and contact info (but she had talked to him?). Fortunately, I had the inspector send me a copy of the report and it looks like after many many weeks I may finally receive the funds. My mortgager is Citizens One. This stupid place is a third party administrator and should be investigated. Jennifer Murphy Park Ridge Illinois
Fitbit
Would not accept claim on broken watch band that caused watch to stop working when it fell off. Happened first time I wore it. Policy stated it covered "accidental damage."
Correspondence to company:
I asked for a refund of this plan as it does not cover what it is stated in your policy. I have submitted a request for refund.
The band broke.in what way did I misuse a defective band when I put it on and it falls off? I contacted the seller first and they said it would be under policy. The wording says "accidental damage." how is a band coming off would be anything but accidental.
T-mobile phone insurance
Mobile# [protected]
Claim# [protected]
Incident date: 11/11/2016
I pay for insurance every month and am unable to use it. I purchased a new iphone last month through jump. When I went to return my phone, I was told to do an insurance claim since my screen was cracked. The t-mobile rep told me that this would cost $175.00 instead of the $250 they charge in store to return the damaged phone. I called assurant solutions the next day and was told that I couldn't submit a claim and to go back to t-mobile to have them mail my phone to assurant solution's warehouse. When I went into t-mobile, they told me that they have never heard of this and don't even know of an address to any warehouse. T-mobile suggested that I go to a store that replaces cracked screens. They even gave me a business card to a place. I went to the store and was told that curved screens are the only ones that these stores can't repair. So I logged on t-mobile and submitted a claim online through a.S. A few days later, this was denied. I called a.S. Today and spoke to a rep. She told me to write down this address and ship my phone to the warehouse. I asked her what happens if you don't receive it or it gets lost in your warehouse. She had no answer so I asked to speak to a manager. I am terrified at this point that my phone is going to get lost and t-mobile is going to charge me the full price of the phone. A supervisor gets on the phone, listens to my whole story and then says that I should call t-mobile's customer care where they should be able to help me. I ask, how are they going to help me get my phone to my insurance provider (that I pay additional for) so that I can complete my claim and save the $75? She told me that this was the best advice she could give to me and that I shouldn't have done a jump if my other phone was damaged.
I did crack my screen prior to filing for a jump upgrade. I even admitted this to the rep who ordered my new phone. She indicated to me that I should wait until I get my new phone, that way I don't damage my old phone again prior to receiving my new one. This whole process has taken so long on both a.S.'s end and t-mobile's end. Now I have to go into t-mobile tomorrow to pay $250 for a phone that I no longer use. If a.S. Could've pointed me in the right direction from the beginning, I could've returned my new phone, then filed a claim on my old one. Now my 15 days is up, I don't get to file a claim and t-mobile gets another $250 out of me. Sounds like a scenario where everyone wins but me. I am so frustrated with both assurant solutions and t-mobile that i'm considering just leaving. No consumer paying nearly $400 a month in cell phone fees should be experiencing the amount of grief and lack of customer service that a.S. Provides.
American bankers insurance company of florida
I initially heard about this company through geico auto insurance at the time it seemed okay as I never experienced issues with geico and the fact they recommended the company I went with assurant for renters insurance. I filed a claim on 8/`12/2016 I received some damages due to the louisiana 2016 flood losing all contents in my master bedroom. My initial call to assurant went well the representative camelia arias — claims examiner did a great job of telling me what happens next steps etc... The adjuster — tony zabarac came out just as camelia said he would upon arrival the adjuster took pictures and also advised not to throw anything away because someone else would be coming out also. I bagged all the damaged items and placed them in corner of the room and stairwell of my home. The adjuster explained that this could take a while to process in the meantime send in any documentation I had on the items lost and because I had to evacuate the premises be sure to keep all receipts of expenses. Only to find out today that my situation will not be covered on the insurance as they say it did not happen due to the weather it happened due to poor installation this is some bull anyone that lives in baton rouge knows that the week leading up to this horrible flood it rained every day and I did not get any damages until this flood happened. Assurant blames my complex and my complex says that assurant should cover the loss of my personal property meanwhile I am stuck between two companies that no one wants to assist what am I suppose to do... Why does the consumer always have to be played over and if I had read some reviews on this company prior to I would have never trusted them with insuring my belongings. Its enough stress having to deal with the situation and loss but to have the company you put trust and invest money in to mess over me puts my stress on a higher level. I am numb right now I have no reaction or words for these people. Assurant what am I suppose to do now the place is not livable how do you people rest at night knowing that you work for a company that is wrongfully processing claims for consumers not caring of the impact of their decisions have on the consumers that spend there money paying for a worthless policy. Geico should really reconsider endorsing such a company because assurant acts impact your brand as well
T-Mobile CON. I am furious! I paid insurance on my Galaxy s10 for three years. That's almost $300.00. The phone started not holding a charge. Then, it started doing a pop up that there is moisture or debris in my USB port - unplug and charge wireless until it is dry. I got new cords, chargers everything. WEEKS I dealt this, so I followed Samsung advice and factory reset it. This same issue pops up started all over AGAIN soon after. AGAIN I get new cords, new chargers, new USB wall plug ins, used different wall plug ins, nothing worked. I got a new battery. NOPE! It would not hold a charge at ALL. Not even on a charging pad!
I went to T-Mobile and they approved my claim. I had to pay $100.00 MORE! It's " a claim filing fee " they said. It arrived overnight. Three weeks later this REFURBISHED phone is doing the EXACT SAME THING! THEY SENT ME A REPLACEMENT PHONE THEY GOT FROM THEIR CON SEND INS, FACTORY RESET IT, DID NOT REFURBISH IT, DID *NOT* REPLACE THE FAULTY PARTS AND SENT IT TO ME.
DO NOT USE THIS COMPANY.
DO NOT TRUST T-MOBILE INSURANCE.
THIS COMPANY LOST T-MOBILE AN 18 YEAR CUSTOMER.
*please read before sending your device*
Beware when you send a damaged device to assurant they are scammers. Everytime you call you get a different person and a different story. On february 12 a made a claim got replacement on february 13 sent the broken device feb 15. All was good. I kept the tracking number the sent me just in case. Package was delivered on march 17 here is when the nightmare begins. All of a sudden on my april statement I get a $408 charge on my tmobile account I called assurant 4/24 story was got the package no phone inside open a case with usps, get a case number give assurant the case number and all will be fine. 4/26 gave assurant case number spoke with jen it will all be taken care of. Wrong. May statement still had the charge. Called assurant 5/11 spoke with alexis his exact words were "we found the phone. Phone is now on the system you don't owe anything." days later I get text from tmobile that I had to pay the $408 or my service was going to be suspended. Called assurant 5/23 brenda "received package 5/17, package is in warehouse waiting to be scanned it will take 1-2 billing cyles for the charge to be removed call tmobile they can call us to verify." told I thought the phone was in the system per alexis she said no its in the warehouse waiting to be scanned. Called tmobile told them the situation karen at tmobile said she was going to handle was going to stop the suspension on the phone service. 6/6 text from tmobile phone suspended. Called tmobile told the story, stopped the suspension contact assurant. Called assurant bye this type I was pissed. Marien at assurant, we got the package empty envelope was unopened. Bye this time I was yelling at the told them I wasn't stupid enough to send an empty envelope I wasn't going to pay as I wasn't # money it's not my fault the phone was stolen/lost during the delivery. They were a bunch of scammers as each time I called I got a different story. She told me to contact tmobile. To her the company was # and I hung up. Called tmobile spoke with amera she was very sorry for the situation was going to handle said to call tmobile 6/20. Here we are 6/19 phone suspended again. Called tmobile said I had no choice I have to pay $408 told them I don't have kind of money it's not my fault it got lost in transient said she can do payment arrangements. I asked can I do a new claim for stolen phone? I wasn't covered for stolen phones. Let her know I was with at&t for 15 years never had I had such problem with them. Trying to get cheaper moved to tmobile less than a year ago and I get this service. I guess you get what you pay for. Conclusion when you send back your device please get some sort of proof of mailing if that helps don't want anyone to go thru what i'm going thru. As for me, i'm not paying scammers any money guess i'll go back to at&t.
they are very disrespectful and lied to me
Ok I had sent them proof that I dont owe the apartment compex a week ago the guy randy told me that he received it on monday an it was gonna be 5_7 days so I called back on thursday the lady told me that they just now received the email on thursday how its that possible so when talked. To superior which was jeff randy kevein garden er they all said they received it on monday so I ask have they got in touched with the apartment ppl they said no so I went up there my self an had them called rhem in front of me so when chelsea told them I dont owe them nothing I call back the women said that they didnt document it I ask why she said they didnt allow to how its that possible I randy got on the phone very disrespectful why an the things say so the lies they say very un called for they should not even have a company if they gonna mistreat ppl what would happen if the table turn on them in they was in our shoes they would fell the same way we fell cuz if I have to I would drive that one day an 14hrs that way to staighi done with my lawyer
theft in my storage.
I made a claim for theft that I noticed on june 23, 2015. My storage was broken into my lock was cut items were stolen, I had assurant renters policy I put a claim in. I asked for reimbursement of my property they kept asking for receipts pictures etc. I told them that all of was in my storage. So I finally got rid of my storage and found additional things were missing now i'm finding out the things that were taken also had my receipts were inside of the things were taken, now I have no proof I owned these items. My laptop is gone cost 500 dollars, my tv is gone cost 700 dollars, my ipod is gone cost 200 dollars, my dvds player is gone cost 50 dollars and they took out a 500 deductible and dis appreciate everything they want to send me 64 dollars on a card to replace these items is that not a slap in the face how is this possible. Treating me like the perpetrator and not the victim. I am on a fixed income now how do you suggest I get these things back.
I disagree if things are taken from you and your proof is inside how do you prove you had these items. It is not easy to replace items when they are stolen is why I had insurance thinking they would protect my items. Why am I paying them for if they are not going to protect me I don't have money to just give away this is basically how I feel I have no protection even tho I've been paying really.
violated our credit report
This collection agency doesn't have their facts straight. We have filed complaint to the agecny regarding our situation with the apartment complex. The apartment complex discriminated us my husband and I have health issues and was given thirty day notice with the doctors note they did not approach us for another apartment they told us we could not afford...
Read full complaintwhirlpool extended warranty service corp
Purchased extended warranty for protection of refrigerator that has been a problem from the beginning.. Arrived home from vacation to hear the appliance making noise, running constantly and not freezing. Called warranty people on january 4 and was told it would be 30 days till someone could come. On january 9, the freezer stopped completely. I called and was told someone could come the 12th. Made arrangements to be home for repairman. When he arrived he was not certified to fix problem. Continuous calls to federal have gotten me nowhere. Calls to managers get me the same response - location department will call in 2-3 business days. I had food in baskets in the garage trying to keep it cool. Temperature is now 50 degrees so all food is lost. I have never been so exasperated and unhappy with terrible service. Never use this company for anything. Total ripoff!
it turned out that the warranty didn't cover the repair services
The company assurant solutions convinced me to purchase the warranty for my washer machine. The seller said that it would easier and cheaper for me if something happened with my machine. The warranty cost 30% from the total value of the machine. When the machine broke, this company sent the repairman and he said that the repair would cost more than the warranty would cover. So, this warranty was useless and the seller lied to me.
iq data international - proof of an eviction
I just recently called this agency and asked if they could send me copies of what I owe to the apartment and how much. The guy I spoke to told me that he can't send me any paperwork because this is a debt that they are trying to attempt. I told them that I would have to go to the court house and see what the next step is because I didn't get anything in the mail or a court date. He didn't even give me his name when I asked for it.
refusing to credit back my $175 deductible or send back my phone
I broke my phone so I filed a claim on july 18th and received a replacement phone. On august 3rd I lost the replacement phone so I filed another claim and received another new phone. During that time the resort I lost my phone at found it so I called assurant solutions saying I was going to be sending back the phone that I claimed as a lost device so I could get my $175 deductible back. They said that was not a problem and they sent me a shipping label. I sent back the device but never received a credit. After numerous calls and almost 2 months later assurant solutions is now saying they will not credit back my $175 deductible because I sent back the the wrong phone. Since they refused to credit me I asked them to send me back the wrong phone I sent them and they said that that phone is now their property. I paid for that phone and due to an apparent simple mistake on my part I sent back the wrong phone. Taking something that is not yours is stealing!
they still haven't decided what to do with my claims
Someone robbed my house and I have called to the police. They advised me to speak with assurant specialty property. I have spoken with the representative, who told me to fill different forms and claims. But they didn’t tell me how the process was going and all the time I needed to call them. They simply told me to wait for the results and two months have passed since I contacted them for the first time. They are unprofessional and unhelpful people.
this company charged me 360.00 a mo for horrible health coverage
Assuring health is a scam. They charged me 360.00 for a mo of health care. They billed me again the next mo. Before the due date and before I could cancel. I asked for a refund. They refused and said I had to talk to someone in the right dept. Completely ignored my request for information on who to contact. I need to be reimbursed for the 2nd month of pathetic coverage.
the rep refused to fix and repair the washing machine
I contacted the company assurant lg. I asked if they could fix my washing machine. The tech showed up and checked it. But he didn’t fix it, as well as he told that all parts would cost rather expensive. I wasn’t happy about it. And then I remembered that I still had the warranty and they should fix using the warranty or change the washing machine. But the rep strictly told me “no”. After this conversation I heard nothing.
harassment/ calling third parties
Terrible customer service. I've dealt with collections agencies before and never had to deal with anyone so rude in my life. First of all, before I got any kind of phone call or notice, they called my mother to get me on the phone. After doing some research, it appears this is a common practice to get people to contact them. They harass third parties to get...
Read full complaintuseless service
On july 11, 2015, my daughter dropped her phone at a concert and it was damaged. We made a claim on the insurance we had purchased through protect your bubble the next day. We were told that within 24/48 hours a replacement phone would be sent. Ten days later, no replacement. We called the company and were told that they had sent a proof of loss statement...
Read full complaintlied about prices
When I filed an insurance claim, I was told the price to replace the phone would be $75. When I called to pay for it, somehow it went to $100. All they would say was "sorry they told you wrong". Then I was originally told that after it was paid it would take 1 business day to receive my phone, but instead, once I paid it, they told me there was other paperwork I needed to fill out that would take 3 days to process then another day to receive the phone. I won't be dealing with this company or t-mobile again.
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