SUBMIT A COMPLAINT

Assurant Solutionspayment not received

Review updated:

Dear customer service,
My name in iakovos panotas
On march/13th I file a claim of a lost/stolen phone. Claim number [protected]
March/21 assurance solution send me a blocked iphone (unable to be used) after a phone conversation with t-mobile associate, as told me, will send me a return label to send the blocked iphone back to send me a new one.
Which I did as they said. (several weeks later they told me it was a wrong what they did) however, 2 weeks past didn't received nothing, I call and they told me nothing arrived at the warehouse, should call fedex find out if phone lost or what happen. And, to file a claim with fedex.
I did that, 2 weeks later fedex send me a letter, that is not my business, assurant solution should give you a new phone and they should file a claim with fedex, not you!!
Time past and my wife needs the phone which use for business.
After several phone calls and a week later, they told me they investigate and will send me a new phone asap.
In the mane time, we buy a new phone as t-mobile requests.
We request now to send us a check the money.
Last week, they told me the case is close b/c the $175 deposit for lost phone is disputed, which is a lie (however, my amex card has stolen and several weird charges out of ny state thousand of $ and automatically stop all payments) however, after I spoke with them and new card arrive they said will try to contact all those charges march/april period.See Top 10 Worst Companies in Atlanta, GA
Yesterday, I was on the phone once again with assurance solutions supervisor three way call with t-mobile.
First they told me all the past info assurant had gave me it was wrong, my claim is approved and looking to find out why I didn't received my money.
Get in to the point to finalize and t-mobile no need to stay on line any longer, assurant came again we on the phone after 136min, they told me that, according to t-mobile pc notes, this specific blocked iphone it was activated from march/21 until march/28 and b/c of that reason, the case is close, nothing else they can do. They can't pay for a new phone.
I said, what?. Just like that?
I went to t-mobile store once again for 10th time, and they said, this is a lie, we do not have a note like this on our computer, that this specific imei # is activated. Is not possible. It was blocked to start with. How can we activated. T-mobile told me,
And why, assurant solutions send you a return label to send phone back? And why you by a new phone? And why you file a claim?
It is very simple, they do't want to pay you. That what t-mobile told me.
Typically they messing me around give me none sense answers to avoid pay me.
I will deeply appreciate to please take care of this issue if you can.
I very disappointed for this such horrible experiences I have. This people lie to me over and over telling me excuses to try so hard not to pay me.
Thank you very much in advance,
Iakovos panotas

Ia
May 19, 2017
Sort by: UpDate | Rating

Comments

  • Et
      Sep 11, 2019

    Someone in my contact list sends messages asking for cash to individuals. They put in the spam filter the contact's messages, so the answers go to spam. I haven't clicked on any email links, so I don't know how they keep getting the password. Someone was talking about a bot. I also ran malware bytes and super anti-spyware, but only non-critical adware turned up. Any suggestions about my next move to resolving my issue? Should I go for a geek squad support help... but they don't answer me well as I always opt for another website like https://www.sgeeksquad.com/geek-squad-24-7-support/ ... if any suggestions would be better!

    Thank you!

    0 Votes

Post your comment