This company if maddening to deal with! !!
I spent several hours on the phone this morning attempting to request documentation for a supposed debt they say I owe. While they want me to pay the debt, they are unable or unwilling to provide documentation to substantiate what the supposed charges are for. One woman in their Transferring Department could only tell me 'she thought the debt was valid and I should pay it to get it off my Credit Report'. She said I would have to go back to the original company who issued the credit card to get the back-up I wanted. Then when I asked her name, she hung up. I would not pay anything based on a 'letter' unless there's documentation.
When I called the original company who issued the credit card, they stated that the account had been sold and all account information, including charge and payment history, is now held by Asset Acceptance.
Several more calls to Asset Acceptance sent me on a wild goose chase. I thought I was getting somewhere when someone said they were transferring me to their Compliance Department. I got on a recorded continuous loop that does not allow you to talk to a live person no matter what option you choose - believe me - I chose them all!! I reached the "After Hours Mailbox for the Compliance Department" at 11:20 a.m. CST and then again several more times during the day. They are in Michigan, so what are their hours? All options leave YOU doing all the work - sending a letter to them so they can get back to you. This is a Catch 22.
Make sure you document every single phone conversation. They are not about to provide info, but they expect you to pay up . Beware! I am writing a letter to them and my State's Attorney's Office, the Department of Consumer Affairs and the FTC.