Aspen Dental
Reviews and Complaints

Exactly

That doctor apparently isn't the only one. I was treated for pain through my family doc and this Aspen dentist refused to provide any pain medications because he said I already had enough that I was already on for chronic pain. I understand pain management and even patients who are already on pain meds for chronic care need additional medication for new, more intense pain short-term. Because of his refusal I ended up in the ER of a major hospital and the infection was so bad that the antibiotics that the dentist prescribed had to be doubled and morphine administered to get my vital signs back to normal! I was in the hospital for almost a week to rule out cardiac problems only for the hospital docs to conclude that the whole ordeal came from being undermedicated for the infection in my teeth! If you value your life, do not go to these folks. At best the quality of care is inconsistant and at worst, it is severe and life-threatening malpractice.

When I first read about the baby tooth I was wondering if they charged you! They are such a scam!

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GE Capital

totally agree with all of the above - I went in for my ''free exam and x-ray - even took my coupon. Well according to them, I have $4, 000 + in work to be done. they quickly signed me up for the 'payment plan' which is exactly what is mentioned above - a credit card. Reluctantly, I agreed and chose the plan. Two days after my appointment, I called my insurance provider to see if I could get a second opinion. Thinking the Aspen exam was free - I could go elsewhere, no charge. WRONG...they billed my insurance. I was so angry I decided not to have any work done there at all. I called to cancel my 2 upcoming appointments - the girl said she would take them out. The day of my appointment I received an automated call confirming the appt. I called the office and the girl I spoke with said "Yes, she said you called to cancel, but she was not taking your appointments out" WTF? are they really that desperate for money they would intentially not remove an appointment just to be able to charge for it?
I also called the care credit to close my account as I was not going to proceed with Aspen Dental. I could not close the account because Aspen not only already charged for ALL of the services but also collected the money. It's only been 5 days and I wouldn't have even had my first appt for another week! This is BS! I called Aspen to question their free coupon and also to reverse the charges. She told me that the coupon is only for people without insurance! NO WHERE on my coupon does it say that. She also added they would reverse the charges but it will take time and I will most likely have to make a payment or two in the meantime if I want to keep my good credit! I am furious! This is exactly why I do not go to doctors, dentists, or any health professional - they are all liars and scammers out for the almighty dollar! And now thanks to Obamacare it's all going to get worse!

15 visits later and Aspen Dental is still horrible-now I have to start paying a 4, 000+ bill-wht a rip off-love those commercials-NOT!
Called the Aspen Patient Satisfaction Hotline and they said the never received my email-ya think SCAM? What a friggin' rip off they are.
'snuf said!

Going through the same BS @ McKnight Road location

If your story is true, I suggest you should go to correct forum, The Pennsylvania State Dental Board with a written complaint including dates of service amount paid and what work (if any) has been done and what is remaining.

I totaly agree with the two previous reviewers. Today, I visited the office on McKnight Rd., where I received the same kind of "advice" from the dentist. I was told that I had three silver fillings that need to be replaced, a root canal (which is in fine shape and has never caused a second of pain) that needed to be capped, and the beginnings of gum disease. Then, the office manager very sweetly produced their estimate for treatment of my "problems:" $1800! I was really stunned and angry when I realized that this also included teeth whitening, a servce which the dentist never even bothered to discuss with me. And, oh, it did not include the one thing the dentist told me I need that I actually believed: a root canal on a tooth that lost a filling a few months ago. For that, I was referred to a specialist - it seems all that Aspen dental knows how to do is sell, sell, sell.

I went to Aspen today as a new patient for a cleaning. I take very good care of my teeth. I get my teeth cleaned every 6 months. In the last few years, I had braces placed on my teeth. Per my former dentists, my teeth and gums are healthy and gorgeous. I go there today and get these painful x-rays. The bottom of my mouth is sore and raw from the x-ray appliances digging in there and they have some digital x-ray system, where you have to push the button everytime they leave the room. Well, when you are in agony from those appliances digging in your mouth, the last thing you want to remember is to push some stupid button! I'm the cutsomer here--why do I have to work so hard, especially when I am in pain? Anyhow, I get the x-rays, the hygenist and doc comes in. I just saw a dentist 6 months ago, and all my teeth were healthy. Now this doc states I have "4 brown spots that need to be shaved and fillings put in" (even though he didn't say it was a cavity, just a little brown spot) and this hygenist starts talking all this craziness about your gums have infection, etc... WHAT? You are saying my gums are infected? She then says they are not really infected, but just have bacteria on them that needs cleaned out. Okay. Whatever. Then she tells me I need this special cleaning that costs WAY more than my insurance would pay. This is the part that makes me mad---the ### finanical guy gives me the bil minus insurance 780 dollars! Wait a minute--my teeth and gums are healthy, I just had a cleaning 6 months ago--What the hell! I told him I just wanted a regular cleaning and he said, "why even bother--you would be wasting your time if you don't get the special cleaning and you can say goodbye to your teeth" WHAT THE HELL kind of business is this, that they are using scare tactics to get people to get dental treatments. I refused service completely and told him I would talk to my insurance about it. I could tell that made him mad, he barely even said goodbye to me. What the hell is going on with the dental industry? They act like sleazy car salesmen! I will never go to Aspen Dental again. Pretty offices, but terrible procedures.

SORRY about all your troubles. I have also had my share of BS from these people. I went to the Tarentum PA location and the manager there Kim Sullivan is rude also. It must be an ASPEN DENTAL QUALIFICATION, you must be RUDE TO BECOME A MANAGER. I think there is some type of scam going on there, esp. concerning monies, can't be sure, but you know what happens, they always get caught. I would rather pay twice the price and go elsewhere. PEOPLE DO NOT GO TO ANY ASPEN DENTAL LOCATION!

Janet, Aspen Dental is committed to providing all patients with exceptional service and care. We sincerely apologize if your visit to our office was anything less. We advise all of our patients to first call the Aspen Dental office where they were treated and, if the issue is still not resolved, to call our Patient Satisfaction Hotline at [protected] or email us at patientservices@aspendent.com. We promise to respond to you as quickly as possible, but no more than two business days from your initial contact with us. Aspen Dental is committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.

Contact the attorney general of your state. Look into a lawyer who specializes in medical/dental malpractice/mistreatment and also legal aid lawyers. DO NOT ALLOW YOURSELF TO BE TAKEN ADVANTAGE OF. REFER THE AG OFFICE OF YOUR STATE TO ALL THESE ONLINE COMPLAINTS.

IF THE AG OR LAWYERS LEAVE THEIR INFO HERE, I WILL CONTACT THEM WITH MY ISSUES AND I HAVE KEPT NOTES.

YOUR NOT ALONE. TOGETHER THEY CAN BE STOPPED FROM THIS POOR PRACTICE OF DENTAL CARE AND POOR BILLING PRACTICES.

I'm only one week post-extraction and immediate full dentures placed by Aspen Dental. I know I have a way to go still with healing and relines and then permanents...but I agree with the one positive post ^^^^^... there are probably good and bad offices. But I've had a great experience so far. It's not easy, comfortable, or fun going through this but everyone in my local Aspen Dental office from the receptionist, dental assistant, denture "designer", financial office and the dentist have been nothing but absolutely helpful, kind, caring and compassionate.

I just recently had my upper teeth extracted and I have my temporaries. They don't fit and I can't eat. After reading these complaints I'm scared.
Thanks for the heads up. I wish I knew about these complaint first.

I have been going to aspen dental since 7/10/2011. They did dentures and implants. I have Ben without teeth since then. And every time I go back they keep saying they need adjustment. The problem is they are to big for my mouth. By the way this is the set . I paid over 10.000 dollars for them to not care how I fill and was told I would be happy with the.work which h I'm not and haven't been since they started.if I would have known they were going to be this way I would not went there. I would not send nobody else there.

i bought a pair of denture from them they charged me 1, 000.00 dollars and i have had so many
problems since i bought them they have fell apart several times the teeth fall right out of the dentures
and they will not go good for them .. my email is ronda.peaslee@yahoo.com

I WAS WONDERING WHY MY COMPLAINT WASN'T POSTED PLEASE CONTACT ME BACK ASAP PLEASE TELLING ME WHY IT WAS NEVER POSTED...THANK YOU

Went to aspen dental to get dentures and it ended up a nightmare been fighting with them bout my dentures had 3 sets made and still can't where them ..They charged me full price when i should of got a network discount ..this has been going on since Jan, 2007 called and complained they looked over my account and gave me some money back but wen i got my records and a account ledger i looked it over and they charged me $2448.40 for the up and lower denture .i called them back bout this and they said that i didn't pay full price but sorry to say i did ..I went to another dentist cause they referred me to see them bout my bone lost telling me this was the problem with my dentures so i did what they asked and that dentist said i only got a little bone lost and i had them look at my dentures and he did telling me that the uppers where made wrong cause they are big, long and falling out and the lower particle won't fit .They told me they could make me a new set but it would cost me again that's when he informed me to go back to aspen dental and complain bout my denture and that's what i did They still owe me money plus i should get payed for being humiliated and for all the stress they caused me.But it's not over yet...So please don't go to aspen dental ..

Just like any business chain, there are good and bad stores. My experience with Aspen has been great. My dentist insisted on perfect and after 4 try-ins, I received perfect.

I was given the wrong dentures that dont fit and paid 5, 000.please help me and let me join in on the class action lawsuit.email me at karengorzelic6@gmail.com and call me at [protected] or write to p.o. Box 344 orefield pa 18069

Please join the class action lawsuit being filed. We need your testimony. You can email me at Researchpartners@verizon.net.
I am a paralegal and private investigator working on the case.

no they are made in a local lab

I believe Aspen Dental is a complete RIP OFF. They suck you in with FREE exams and x-rays, please don't fall for this phony baloney. I went there not more than a year ago, and Aspen Dental ruined my teeth. Aspen Dental is too expensive and they work too fast. When you are there, Aspen Dental tries to sell you everything but the kitchen sink. Then Aspen Dental offers a CareCredit type baloney; which will really get you into trouble. I emailed all my friends and relatives and anytime anyone anywhere starts talking about dentists, I bring up Aspen Dental. They did trifling work on me. The root canal which I believe now was unncessary really screw my teeth up. Then the phoney tooth Aspen Dental made was too long, way off the color of my other teeth and my tooth hurts. I will be very careful in locating another dentist, a real one that cares about their patients instead how much money they can screw them out of. So please beware of ASPEN DENTAL DENTISTS; ESPECIALLY IN THE SHADYSIDE AREA.

Please, I beg of you DO NOT make dental treatment decisions based on price alone. I have worked in the dental field (management) for 19 years, the last 12 with the same provider and have seen patients make this same mistake over and over. First of all perio disease is a VERY serious disease which has been linked to heart disease, the ability to manage blood sugar in diabetics, premature births among other illnesses. Scaling/Root planing is a procedure to TREAT a DISEASE. It is NOT a cleaning. It involves special instumentation, medication (for some situations) and the removal of bacteria below the gumline. Perio Disease is a BACTERIAL INFECTION. My office (Michigan) charges $191 per quadrant for this treatment. This price does not include the xrays which a REQUIRED to make a diagnosis or the Dr. exam. The ADA (American Dental Association) defines active perio disease as the patient showing 1.Bone loss 2. bleeding upon probing. 3. Pocket depths of 4mm or more in three + teeth in each quad. There is NO CURE for this DISEASE. Scaling/Root planing can HALT the advance of more damage, in effect putting the disease in remission. You will NEVER have a regular cleaning again. You will have Periodontal Maintenance which will be cleaning the teeth above the gum line and also going below the gum line to remove any plaque, debris, etc. that has accumulated in YOUR pockets since the last visit. Without proper HOME care on YOUR part, the disease can become active again and may require retreatment. You simply cannot price shop for this care. You get what you pay for in dentistry and you must be informed and ask questions. Using a rotodent type electric toothbrush is a must to help keep your disease under control Oral Rinses are important to treating this disease and special toothpaste (RX) is also used for most patients. My office also prescribes a low dose antibiotic to be taken orally for 9 months during and after treatment to treat the bacterial infection. This drug is called doxycycline. Please reevaluate your treatment mindset away from the money and focus on your health long term. Just because a dds is in private practice does not guarantee he/she is better than a chain DDS. I've seen some very sad/scary results from other dds in private practice. I've also seen some DDS not want to treat or advise patients on their perio status because they're afraid they'll lose that patient because of the cost associated. This is malpractice and called managed neglect. It saves the patient money, however, leaves them open to toothloss, heart problems, etc... Do you want your MD to treat you like this?

I am sooo glad i checked this Aspen Dental out, i was going to make an appt. with them. NOT anymore! These days i feel like you have to check out every person/ buisness because people/buisnesses are always trying to screw YOU!

WOW. I am canceling the appointment that I just made. I don't have dental insurance and the appeal is that Aspen Dental has payment plans. I have a friend that is the office manager at a local dentist's office (one that I can't afford) that warned me not to go there because they correct a lot of their mistakes (Evansville, IN). I made the appointment anyway, reluctantly. Then I decided to research it. I usually give the benefit of the doubt, but there are wayyyyyyy too many consistent complaints out there for this company. They sound like real scam artists. People need to complaint to their attorney general to help put a stop to businesses like these. Looks like I'll be visiting the local universities instead.

Ohhh GO LOOK AT THE BETTER BUSINESS ! D plus rating and 311 COMPLAINTS in the last 36 months, 160 in the last 12! ALL ABOUT THE SAME CRAP THEY DID TO ME!

Allie at Aspen Dental! You people are nothing but a bunch of rip off artist! Tell us we need to do a consult. Make us sign the papers. I mean, if we don't, we don't get seen right?
I recently came in and my kids had their teeth cleaned. Lady asked me if I wanted the youngest teeth flourided. I said only if my insurance pays for it. She says "let me check" she comes back and says yes it is covered. So I told her to do it. Now I have a bill saying I owe for BOTH of my kids getting flouride. Not to mention getting charged for sealants too, that was supposed to be covered. So we call the district manager who is VERY RUDE. She says we signed those papers. So, they can do whatever is on that paper regardless if insurance pays or not. THEY DON'T CARE! They have your signature! DON'T SIGN THE PAPERS AT THE CONSULTATION! She even said "I don't care if you pay or not, it will go to collections". WE WILL NEVER GO BACK. I WILL MAKE SURE ALL MY FRIENDS AND FAMILY NEVER GO THERE!

I had a similar situation with Aspen Dental in Evansville, IN. In May I called and asked for an appointment to get my teeth cleaned. They set me up for the following Friday, but said that I would have to come in for a consultation first; and then I would have to set another appointment for the cleaning. This sounded odd, but the dentist at Aspen Dental was recommended by Blue Cross, my insurance company.

When I went to my appointment, I had to fill out an excessive amount of paperwork. After waiting nearly half an hour, a hygienist brought me in for x-rays. I was told they would take 18 x-rays! 18! The most x-rays I have ever had taken at the dentist was 3-5. The tech kept messing up and had to bring another hygienist in...They ended up taking 30. I was painful and unnecessary.

From there, the hygienist brought me to the dentist. He was foreign and I had a hard time understanding him. When he looked at my x-ray he said "Good news, no cavities." He then asked if that was what I was expecting and I replied "Yes, I haven't had cavities since I was a child." Well, then he looked at my mouth at he said "Actually, you have a few small cavities and you will need three fillings." He never showed me which teeth had "cavities" and at that point I was very distrustful of Aspen Dental.

From there I was taken to billing. The bill said I was billed for a cleaning and 3 fillings. I had to pay $469.40 when all I had done at that point was have x-rays taken. She took my insurance information and I assumed the x-rays and cleaning were charged to my insurance; apparently not. I also had to make 2 more appointments. The billing lady said they actually had time to get me in for a cleaning, but I would have to make 2 more appointments: 1 for the fillings and 1 for the second part of the cleaning. I thought to myself, 2nd part of the cleaning? I've never had to have 2 visits for a cleaning. I didn't know what to think and booked 2 more visits.

I met with ANOTHER hygienist after that for the "1st part of the cleaning." She scraped my teeth, flossed and then cleaned them, but I never had a fluoride treatment. After she finished she asked if I flossed often. I said every couple weeks, not often enough. And she replied that my gums "are in really bad shape." She never told me what was wrong, but she gave me a toothbrush that she said would help. After that I left.

When I got home I found out the toothbrush was an electric toothbrush; also included in the bag was fluoride. I was not happy I wasn't informed of this and I left everything in the bag and called my mom. She was also very weary of their business when I told her what happened.

The next day I called Aspen Dental to find out what exactly I paid for because the bill only said I was charged for a cleaning 3 and fillings. When I talked to the same billing woman as the day before, I learned I paid $130 for the toothbrush that they were "giving me!" I also paid $20 for the fluoride. Nothing was charged to my insurance, they put everything on my credit card. I was also told that I was billed for having a debridement. I was like what is that? When I looked it up, it's a procedure done...cutting off infected gum tissue. The billing lady said the hygienist said I had gum disease! Wait...how did the hygienist know I had gum disease before I ever saw her?!? I saw the billing lady before that hygienist.

After I learned this, I scheduled an appointment with my family dentist 2 and 1/2 hours away in Madison, IN. The reason I didn't go to that dentist in the 1st place was because that's where I went as a child and I had just moved for a new job after college and was trying to find a dentist closer to me. When I met with my family dentist, he looked at my x-ray and he said, "I would hate to say that someone is lying, but you don't have any cavities and you definitely don't have gum disease." The dentist and the hygienist lied and billed me for things that I didn't have and didn't need to have done.

I was furious.

The next day, once again, I called the billing lady. I told her that I was wrongfully billed. She says I was not and that I was charged correctly. I was on the phone with her for an hour trying to get reimbursed. I shouldn't have owed Aspen Dental anything because my insurance pays for x-rays and cleanings.

My appointment was in May 2008. I am still going back and forth with Aspen Dental and it's September 26th, 2008. I was reimbursed the full amount that I was billed (469.40) and I was told by the billing lady the beginning of August that everything was taken care of. However, just yesterday I received a call from the billing lady AGAIN. She says I was overpaid and I owe $184. What? I went through my credit card statements and come to find out, the reimbursed me $157 too much. They're also charging me another $27 that my insurance company would not pay. The insurance company wouldn't pay for it because Aspen Dental didn't specify what the cost was for. After the insurance company contacted Aspen Dental, they learned the $27 was for a drug used for the debridement...I NEVER had a debridement and I was NEVER given any drugs. So I am still stressing out about this "bill" that I am not liable for. This is ridiculous.

I am furious with this company. They should not be able to legally practice business.

Yes, their billing practices and payment arrangement practices are questionable. However, doctors and dentists provide treatment and often do not get paid.

I don't condone the way these offices handle their patients though. In my opinion, and possibly in the eyes of the law, they should not be able to bill 100% in full, your services prior to treatment in case the services cannot be finished or you do not mesh with the dentist during care.

You are entitled to your refunds and in a timely manner. 30 days is to allow any checks etc to clear. However, why it takes 30-60 days to refund someone when it takes 30 seconds to charge them is far beyond me.

I truly believe that practice is in hopes a consumer will give up.

At most, they should only be allowed to charge one third of the fees for services done prior to beginning the procedure. 1/3 when the procedures are ongoing and 1/3 at the end of services.

FILE COMPLAINTS UNTIL SOMEONE GETS TIRED OF HEARING THEM AND DOES SOMETHING. DO NOT LET THIS GO!

The same incident happened to me from Aspen Dental. They used my credit card, and now they're informing me that it will take up to two weeks to refund the money. I've decided to just file a billing dispute with my bank instead of waiting for them to further scam me. This company is one the shadiest dental practices, absolutely illegitimate.

Aspen Dental is ripping people off. They charged me $276.00 for simple loose tooth extract...

Stay away from this place. Instead, try to find an honest dentist.

I too feel scammed by Aspen Dental. Over charged on products such as water pic. Could have gotten it $20 cheaper at Walmart. Then there's the mouth rinse, doubled the price from what I found online. Tooth paste with high fluoride (I am cautious about using fluoride since, technically it's a poison), again overpriced from what I found online. Plus if they had written a prescription I could have gotten some of it paid by my insurance. I thought I had a mouth full of cavities since they said I needed these products. I had NO cavities. I tried to return the water pic and they refused to take it back. It was never even opened, I only had it three days. Yes, and there's the loan they set me up for. They made a list of what I needed, cleaning and root canal - which I knew I needed. I wanted to pay upfront for the cleaning but they used the loan money. Plus took the money out for the root canal which I never made an appointment for. Now I want to go back to my old dentist (had problems getting an appointment which is why I changed) but need to get my money back. I called the loan company and they said they should not have taken the root canal money out and need to refund it so I can close out the account. I liked the people at Aspen Dental but do not like their business practices.

My Aspen Dental experience is one of "presenting" themselves as "in network" by their acceptance of my insurance, by presenting me with a printed document showing that my care would be treated "in network", and I found out it was not true. I received a "plan", in detail the work that was needed after my initial visit. I presented my self as having a particular insurance plan with an extremely good benefit for me. I had called the insurance carrier to see if the Aspen Dental I wanted to go to was "in network" and they confirmed that the office was. I didn't ask if the dentists were in network. The detail plan was presented to me as if they were "in network" showing the initial fee, if there were coupon discounts, estimated insurance discounts, estimated insurance benefits and patient responsibility. The estimated insurance discount column is the discount the dentists agree to with the insurance provider to provide my care. I accidently found out that dentists were "out of network" and the hygienist billings follow the doctor they assist. That meant my care would be provided "out of network". If "in network" I would pay only the "patient responsibility", for the procedures being done during that visit. If "out of network" I would have to pay the full fee and after the billings are sent to the insurance and Aspen is paid, I would get a refund from Aspen. I had one visit before I found out all of this, and my payment was treated as if the dentist was "in network". It was after that I found they were all out of network, and I would be owing Aspen more money after the billing process was completed. I called to talk to the finance manager about the fact they presented the plan/dentists/hygienist as in network when in reality they are not. I asked the finance manager what the clinic was going to do about this discrepancy to correct their error. They refused to do anything and I asked if they would find me an in network dentist in the vicinity. They also refused that. Their plan also included the electric tooth brush and special pastes to push their sales. I have since pulled myself from Aspen Clinic completely and have obtained an appointment with a dentist I used years ago who I know is reputable. This is truly a case of misrepresenting themselves and not caring when it was brought to their attention that they were in error.

If you have an insurance provider, you should complain to them. You are not the real client, they are doing more business with insurance.

Same here in Tucson office: Aspen Dental tried to charge me a tooth brush for $135, and tooth past for $34. After reviewing my out of pocket $332 estimate, it happens that the only service I really needed was a filing at $59. This is really bad practice

first off they gave me a estimate claiming
insurance will cover over 2grand leaving me to pay 450 i gave them 270
before surgery i went in on my appt to find out they changed it lol
there oral surgeon only comes once a month so they had to send me
somewhere else they kept my 270 and i WOULD haft to pay 150 deposit to the
surgeon i was promised my fillings a root canal w/cap and cleaning for
450 they lied only the root canal and a cap where gnna be done i called
aspen and said so what did i pay you guys 270 for oh the cap and
cleaning is 177 i said but i paid you 270 where my 93$ at its just on
your account oh no one told me that my insurance company doesnt even
know anything about a 2grand estimate cover and told me they are not
allowed to charge a customer especially that much before the estimate
is sent to them .. so i went to a different dentist saved me 300 dollars
never again ASPEN DENTAL

OMG this place in Tampa FL on North Dale Mabry is terrible. They too rip you off and try to charge tons of extra stuff. I got out when I could and am so glad. They charge up front and then when you say you don't want something they already charged you for, they refuse to. They all act like something is up, you can tell, it's like they are told to upcharge or ELSE. When is this place going to be checked on or held accountable?

proof

aspen I cheated because I too can not sue? us a large group

Aspen Dental is ripping people off. I work for a Health Insurer and they happen to be our dentist. We only have 2 choices in the Reading area with my insurance. My company offers a cost estimator so you can see what the insurance will cover and what your out of pocket is to be. They gave us a list of what our out of pocket and ins. cov. would be for my spouses nightguard which took them 3 times to get it correct. The lab kept making 1 upper. Who does that for a nightguard? I thought the cost was high and submitted to treatment estimator and it was high. I should have paid 124.22. Aspen said my ins. would deny so that is why they want up front. I thought what? Who are you to say that? Well it was their exp. I thought ok I have worked for my insurance co. 10yrs so whatever. You agree to accept ins. therefore you do the work. If you don't want the work then don't accept and do cash/credit only. So the claim was denied and they would not appeal. I appealed and it was approved. Then I get a refund from Aspen for the amount I paid over. It was like $205 or something. Well here is the kicker. I found out from an ex Aspen employee the reason they use their little cost est. tool and then make you pay up front when all services done is cuz it goes into this little interest bearing account which BTW almost every provider, doctor, dental, eye has and they collect int on your money while you are going back and forth between the service you recd to the claim being processed to the claim being denied to the claim being appealed to the claim finally being paid to your refund. 3 mths passed when I got my refund and that is 3 mths worth of interest Aspen collected on MY MONEY. So I have learned that when we get any service from them or anyone for that matter, USE THE COST EST. TOOL. If your insurer offers one use it. It you are unsure of the estimate and have no tool call your insurer. Get the procedure codes from the provider, they have to supply them and what they are doing to you. Sometimes their service codes don't match what your insurer has loaded so descriptions are important. Then have your insurer tell you what they will pay and what your out of pocket is and have your insurer email, fax, mail you the their cost estimator. Then you take that to the provider and say this is what my ins. says it will cost me and demand to pay that. I do that with Aspen now and have saved so much upfront it is amazing. And they still get paid but they are no longer overcharging me and collecting interest on me. It is all buyer beware or consumer beware and you really have to watch out for yourself cuz no one else is. I could write a book about the scam the vision at Walmart has pulled and since my spouse also works for the same insurer I do he contacted the director that governs our contract between our ins. and Walmart and laid down some serious laws. If this provider scams 1 more person he will lose his license to practice. On top of that the provider at the vision center sent us a Walmart giftcard. The downside is we work for the ins co. If they are scamming me then what are these providers doing to those we insure that just trust their doc and their ins. co? I caught a hospital charging almost 1k more for procedures I did not get when I stayed over 3 nights. I know that most of you don't follow up cuz who wants to read thru 19 pages of a hospital bill? And furthermore who out there really understands their EOB's? Are an employee of the ins. co, I know we are not perfect and many don't like us, but let me tell you...work with ur insurer to understand how things work. We are chnging our software all the time to focus more on patient education. Making you guys aware of what is going on with your own bodies. I know it is sad but that is the route we have had to take. I just had an upper GI and it was great but cuz my hemo's were low the doc wanted to do another in 8wks. For what? There is no reason for that. If I did not know how things work I woud go get one cuz I don't know any better I am trusting my doc. GI's they get good reimbursements BTW. for a 10 mins procedure. So I told him no I will wait for labs. if there are no ulcers no reason for 1 in 8wks. anyway...this is really about Aspen. They will scam u if they can. just the way business unfortunately has gone in this day and age and no one is exempt. so my advice is beware. be alert. pay attn to everything and get proof get things in writing. do your homework and research.

I am a dental hygienist not affiliated with Aspen Dental. Facial paralysis is a rare side effect of local anesthesia, but only if injected incorrectly. In my professional opinion, you should not wait to hire a lawyer; you should do it ASAP.

My Mom will be going to Aspen Dental, North Dartmouth for dentures, the office manager has messed up on the amount to be paid twice, good thing we caught it, she has told us that this will be the amount owed. Mom recently told me she read that in very small print it states something to the effect that the amount is subject to change. Well not sure what they are up to but, we will not pay anymore than what is stated. Also I am getting a little leery about this whole procedure at this place reading reviews through out the web Aspen Dental sounds more like a money making agency than a health care facility. Hope they stand by what they claim, "Aspen Dental is committed to your total satisfaction " After her procedure if they are any problems at all health wise or financial I will pursue further action.

suggest u call Rebbecca Peyton @ Mass AG office and report this . I did and she is sending me forms to file complaint against Aspen . The AG office is suing another dental practice for mal practice TEL # [protected]

At my first appointment at Aspen Dental on 537 Lincoln St. in Worcester, they told me I had periodontal disease (gum disease) that would require deep scale cleaning and antibiotics that would cost me $1, 200. I couldn't believe this, since I have been taking good care of my teeth and gums, haven't experienced any symptoms, and didn't meet any of the major risk factors (smoking, genetics, obesity, certain medications and illnesses). I've since seen two other dentists who've inspected my gums and either looked at the x-rays taken at Aspen or took their own, and both concluded that I don't have periodontal disease.

Given that there were signs and articles all over the Aspen office about the problems related to gum disease, I find it very fishy that they would have made an incorrect diagnosis.

In other news, Aspen did do a good job with my fillings. Still, I suspect they may have been taking me for a ride with the gum disease diagnosis. And after reading similar postings all over the place, that suspicion is pretty strong.

Please join the class action lawsuit being filed. We need your testimony. You can email me at Researchpartners@verizon.net.
I am a paralegal and private investigator working on the case.

Lets just say I am going to sue the hell out of Aspen dental for ###ing my teeth up!

EXTREMELY POOR SERVICE AND RIP OFF. My wife made an appointment at Aspen Dental in Kingsport Tn. All she needed was a tooth glued back on to her pallet. We arrived 30 mins early as we expected to fill out a form as it was our first and last visit to this outfit. The form was garbage asking totally irrelevent questions, such as driver licence number and date of expiration. Annual income .Race and a load of question that they do not need to know. Our appointment was 4.00pm and where called in at 4.31pm. They insisted that my wife had to have xrays taken and mouth cancer tests done. After the xrays my wife waited 20 mins with no dentist seeing her then walked out. That seemed to have them stirred up and they asked us to wait about 10 more minutes, but we walked out but still had to pay $19.00. What a rip off place.

I have received EXCELLENT results from a complaint I made concerning my dental treatment and Aspen has agreed to refund nearly all of my costs.
I am hoping that other people are able to resolve their complaints as easily as I resolved mine - in fact, Aspen was very nice when they spoke with me and not at all defensive; just wanting to make sure I was satisfied with their offer to resolve my complaint, which they quickly did.

I am about to make a complaint concerning Aspen Dental in Keene, NH - not only did they give me a few thousand dollars in treatment, but there appeared to be a conspiracy between the dentist and the hygienist concerning the condition of my teeth and the treatment plan.
FIrst, the estimate and treatment plan totaled nearly the full amount of the credit I had obtained from Care Credit. My concern was that my teeth had deteriorated so much that I'd need them all pulled and move on to dentures. I ask them to give me the best, most logical plan. If there were teeth I would lose that would show when I smiled (I had several of them pulled in the back) then I'd prefer just having them all out rather than waste time and money on temporary solutions. They capped a couple (expensive) ; At the end of my "treatment" I was told I'd have to use flouride for the rest of my life; but then, "Oops" they found another huge issue on one of my front teeth. But drilled and filled, they fixed it - add more to the total cost. Then, at my next cleaning "Oops" they found another area in another tooth - this time, gouged out an area right on the gum line with a dental tool and asked me to make another appointment. Then, (I have bad eyesight) I noticed a rough edge on one tooth and upon inspection, I saw where every single tooth has eroded right along the gum line; in short, my teeth all should have come out. Now they say they can take them out for about 4, 000. more dollars - turning the two year "treatment" into an 8, 000 dollar ordeal. I not only believe they knew that my teeth were not salvageable, but they conspired to withhold the diagnosis from me, opting instead that I throw all my money at a lost cause. Now, with caps only a couple of years old, those teeth all need to be removed.
DON"T TRUST THEM ! I'm sure they have quota's and dollar amounts, being a chain, that they have to meet month to month - and they'll use you and mislead you to get there. They work together to accomplish this - and while you pay off the cost of bogus care, you'll have to be saving to fix their mistakes at a great cost. I don't have any more credit or money, and wake up every day with a tooth ache where they gouged out the enamel and left a huge hole; I have two teeth I can't bite with as they are painful. What am I going to do now? Complain and file suit if they have the gall to deny what they've done to me (which I anticipate they will do). They're nothing more than cheap carnie barkers who don't care about anything but how much you can throw at them and will lie in order to convince you - Go to a reputable, local dentist and forget the hype they're selling; because they can't help and won't be honest with you until you're bankrupt!

Turn on your spell checker!

I agree with your assessment - my experience was limited to making an appointment two weeks in advance - waiting in reception for 2 hours - only to be called and told they had never had the opportunity to verify my insurance (although I had my card & identification, etc.) and therefore would be unable to keep my appointment - The forms I completed - I then removed from the premises and have not been back since!

You should file a formal complaint with the NY Dental Board about what happened. The only way that Aspen is going to be held responsible for what they are doing to people, is if everyone files formal complaints with the appropriate agencies. It is time consuming, I know, but just think of how many people are being affected by this company. It is disgusting that your husband had to endure the pain he did because of their inadequate staff! I listed this email address in another post but here it is again. aerwin@aspendent.com team leader, patient services, [protected] x1299 also contact the pres of Aspen rfontana@aspendent.com

I went to Aspen for an annual check-up and had to wait 45 minutes, with an appointment, before anything even happened. To top it off, the dentist comes in throwing prescriptions at me that I must purchase. He claimed I had four severe cavities, the beginning stages of gingivitis, and extreme sensitivity that can only be prevented by his prescriptions. He even prescribed me a medication that can get rid of the stains on my teeth that had been caused by braces without asking me if I'm alright with them or not. I then began to ask him questions about one of the prescriptions as he clearly stated that the toothpaste he's prescribing to me will reverse the decay of cavities ( which we all know is false information). He gave me a snotty attitude and stated that he obtained his degree from a high end college in N.Y. and knew more about the matter than I (If you were all wondering, I am a biochemist and chemical biotechnologist). They act like their patients are idiots and will throw money at them every which way. To prove that it's all a scam and they're greedy for money, I went to another local dentist and mentioned nothing about Aspen. When the check-up ended, this new dentist told me I have no cavities and my gums are very healthy. He also explained to me that sensitivity in the mouth is natural and a healthy sign that my nerves are working properly. This is officially my new dentist.

Iwent to the apen dental in Lisbon ct. THEY ARE HORRIBLE. they overbook and cancel your appointment stating lack of payment when they put it in the wrong account. It has been a nightmare and I still have dental work that needs to be done but will not let them touch my teeth again. They are the worst

There are thousands of complaints about Aspen Dental, and "Allie at Aspen" is busily apologizing for them all.

Pathetic! Greedy corporate crooks!

Allison, Aspen Dental is committed to providing all patients with exceptional service and care. We sincerely apologize if your visit to our office was anything less. We advise all of our patients to first call the Aspen Dental office where they were treated and, if the issue is still not resolved, to call our Patient Satisfaction Hotline at [protected] or email us at patientservices@aspendent.com. We promise to respond to you as quickly as possible, but no more than two business days from your initial contact with us. Aspen Dental is committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.

I totally disagree with Allison's complaint.

I have three children 4, 8 and 14 and I visited Aspen Dental in Stroudsburg, PA. fairly regularly between 2006 and 2008. Dr. Rodrigues had been our dentist for 2 years and was excellent. In fact, I went to Aspen based on the recommendation of a neighbor who said she was the best dentist she and her kids ever had. She was known to be very gentle with the kids and was the only dentist my kids were comfortable being treated by. Are you sure you saw Dr. Rodrigues and not the other Asian doctor? Dr. Rodrigues was always respectful, took her time treating my kids and explained everything to me in detail. I found this post while trying to find where Dr. Rodrigues moved to so I can take my kids to her again. If anybody knows where she is, please leave a message here.

This being said, I hope you found another dentist for your son soon after your ordeal. It surprises me that your son needed such extensive dental treatment at his age.

Unlike Gerald, I have only good things to say about Aspen Dental in Haverhill. I am sure there is a reason Gerald has the issues he does!
It is sad some people have so much trouble paying for their dental bills. My family and I are patients at the Aspen Dental Haverhill, MA and I think they are great. They have been very helpful and professional.
I have read many different complaints, some seem valid and others seem like really pathetic people who have nothing better to do with their time. How about people take some sense of responsibility. If you took care of your teeth than you would not have really expensive dental bills! It is so sad people have this much time to lodge complaints and post comments, perhaps you should find something better to do with your time.

Getting ready to submit my own complaints against Aspen Dental in Haverhill MA.

You are correct to contact rfontana@aspendent.com to file your complaint. You may want to try contacting Amy Erwin at [protected] x1299 she is the patient services team leader and handles or forwards your complaint to where it should be and her email is aerwin@aspendent.com. Do not waste your time with any Regional Manager such as Kelly Marcinkewich because she is useless and doesn't do her job and you will not get anywhere with her. With any luck Robert Fontana will do something for you or have the right person get back to you to help you. This is ridiculous and needs to be stopped by this company Aspen Dental! I can't see this company being around long if this keeps happening with all the complaints people have.