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1.5 1644 Reviews

Aspen Dental Complaints Summary

210 Resolved
1416 Unresolved
Our verdict: With Aspen Dental's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Aspen Dental reviews & complaints 1644

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10:58 pm EDT

Aspen Dental rude people and shoddy work

Aspen dental is the worst place I have ever been to. I have been to a lot of dental offices and I must say this is the worst ever! They hid fees from you, they lie to you, and they do not deliver! Now I know why they want all the money up-front, they stink and they know it. I went there about 1 yr. Ago to get some teeth pulled and a set of upper dentures. What a nightmare! The very expensive top of the line dentures they sold me are the pits. They are big, I mean big! I tried to work with these people to get the right fit, to no avail. Can't get a refund, you must turn over both sets, the temporary and the final product! What leave me out there with no teeth! Bs the manager kim sullivan is down right rude and worthless. I said just refund my money for the final product, I can't she says, I will have to call corporate and get a price! They lie and take your money. They will never help you find your smile. They will find your pockets, take your money, and leave you hanging... Go anywhere but do not go to aspen dental... They stink. I am sitting here with cheap plastic temporary teeth that are falling apart and they have my $2500.00 and my top of the line (Worthless) set of dentures.

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4:38 pm EDT

Aspen Dental thieves and liars

This place is full of liars and theives. The manage, kim sullivan, is full of bs and is very, very rude. These people took $2500.00 up-front (Don't ever pay these people up-front) for dental work and dentures. Well guys, this is 1 year later, I have no teeth and the dentures they made were for a horse.. I can't get a refund and I can't get a good set of dentures. Wish I would have known about this place sooner, I would have avoided this place. Please do not enter this place, I bet of you, go elsewhere... Never did they help me find my smile. They found my pockets, took my money, and left me toothless... Bad, bad place...

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GECapitalCares
Tempe, US
May 31, 2013 9:13 am EDT
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**To expedite a response, please provide Reference code DM 053113_cb_tazzz24**

We would like to look into this. Please email me at gecapitalcares@ge.com with the following information:

- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

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tazzz24
Harrisburg, US
May 30, 2013 5:56 pm EDT
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totally agree with all of the above - I went in for my ''free exam and x-ray - even took my coupon. Well according to them, I have $4, 000 + in work to be done. they quickly signed me up for the 'payment plan' which is exactly what is mentioned above - a credit card. Reluctantly, I agreed and chose the plan. Two days after my appointment, I called my insurance provider to see if I could get a second opinion. Thinking the Aspen exam was free - I could go elsewhere, no charge. WRONG...they billed my insurance. I was so angry I decided not to have any work done there at all. I called to cancel my 2 upcoming appointments - the girl said she would take them out. The day of my appointment I received an automated call confirming the appt. I called the office and the girl I spoke with said "Yes, she said you called to cancel, but she was not taking your appointments out" WTF? are they really that desperate for money they would intentially not remove an appointment just to be able to charge for it?
I also called the care credit to close my account as I was not going to proceed with Aspen Dental. I could not close the account because Aspen not only already charged for ALL of the services but also collected the money. It's only been 5 days and I wouldn't have even had my first appt for another week! This is BS! I called Aspen to question their free coupon and also to reverse the charges. She told me that the coupon is only for people without insurance! NO WHERE on my coupon does it say that. She also added they would reverse the charges but it will take time and I will most likely have to make a payment or two in the meantime if I want to keep my good credit! I am furious! This is exactly why I do not go to doctors, dentists, or any health professional - they are all liars and scammers out for the almighty dollar! And now thanks to Obamacare it's all going to get worse!

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toothless in Pittsburgh
, US
May 29, 2009 10:32 pm EDT

15 visits later and Aspen Dental is still horrible-now I have to start paying a 4, 000+ bill-wht a rip off-love those commercials-NOT!
Called the Aspen Patient Satisfaction Hotline and they said the never received my email-ya think SCAM? What a friggin' rip off they are.
'snuf said!

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Toothless in Pittsburgh
Pittsburgh, US
May 02, 2009 9:03 am EDT

Going through the same BS @ McKnight Road location

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drpain
frontaenac, US
Apr 10, 2009 2:28 pm EDT

If your story is true, I suggest you should go to correct forum, The Pennsylvania State Dental Board with a written complaint including dates of service amount paid and what work (if any) has been done and what is remaining.

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carolb
Gibsonia, US
Feb 05, 2009 8:09 pm EST

I totaly agree with the two previous reviewers. Today, I visited the office on McKnight Rd., where I received the same kind of "advice" from the dentist. I was told that I had three silver fillings that need to be replaced, a root canal (which is in fine shape and has never caused a second of pain) that needed to be capped, and the beginnings of gum disease. Then, the office manager very sweetly produced their estimate for treatment of my "problems:" $1800! I was really stunned and angry when I realized that this also included teeth whitening, a servce which the dentist never even bothered to discuss with me. And, oh, it did not include the one thing the dentist told me I need that I actually believed: a root canal on a tooth that lost a filling a few months ago. For that, I was referred to a specialist - it seems all that Aspen dental knows how to do is sell, sell, sell.

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Valerie
,
Sep 26, 2008 9:13 pm EDT

I went to Aspen today as a new patient for a cleaning. I take very good care of my teeth. I get my teeth cleaned every 6 months. In the last few years, I had braces placed on my teeth. Per my former dentists, my teeth and gums are healthy and gorgeous. I go there today and get these painful x-rays. The bottom of my mouth is sore and raw from the x-ray appliances digging in there and they have some digital x-ray system, where you have to push the button everytime they leave the room. Well, when you are in agony from those appliances digging in your mouth, the last thing you want to remember is to push some stupid button! I'm the cutsomer here--why do I have to work so hard, especially when I am in pain? Anyhow, I get the x-rays, the hygenist and doc comes in. I just saw a dentist 6 months ago, and all my teeth were healthy. Now this doc states I have "4 brown spots that need to be shaved and fillings put in" (even though he didn't say it was a cavity, just a little brown spot) and this hygenist starts talking all this craziness about your gums have infection, etc... WHAT? You are saying my gums are infected? She then says they are not really infected, but just have bacteria on them that needs cleaned out. Okay. Whatever. Then she tells me I need this special cleaning that costs WAY more than my insurance would pay. This is the part that makes me mad---the ### finanical guy gives me the bil minus insurance 780 dollars! Wait a minute--my teeth and gums are healthy, I just had a cleaning 6 months ago--What the hell! I told him I just wanted a regular cleaning and he said, "why even bother--you would be wasting your time if you don't get the special cleaning and you can say goodbye to your teeth" WHAT THE HELL kind of business is this, that they are using scare tactics to get people to get dental treatments. I refused service completely and told him I would talk to my insurance about it. I could tell that made him mad, he barely even said goodbye to me. What the hell is going on with the dental industry? They act like sleazy car salesmen! I will never go to Aspen Dental again. Pretty offices, but terrible procedures.

ComplaintsBoard
G
8:35 am EDT

Aspen Dental ripped off

I visited Aspen Dental shortly after being relocated for work. During my first visit I was told that a deep scaling was needed to be performed in order to replace the porcelain. I agreed and had to come up with $1200 for the entire procedure. I went through the deep scaling and went back to start the porcelain work when I was told that I needed another $800 for the crown. At this point my bank acc't was depleted and I could not afford it. When I asked about the $1200 I paid, I was told that they needed to inject more antibiotics than they originally thought and I had to pay for it. So now I still have a chipped tooth with no money to pay for it. Thanks a lot Aspen Dental. You did NOT help my smile at all.

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Rusty Shackleford
,
Aug 27, 2008 7:11 pm EDT

I'm a Registered Dental Hygienist currently looking for employment, so I investigated this company of course. I've done my research and found that Aspen Dental has one of the most comprehensive treatment programs for periodontal disease out there. This is what I see many of you referring to as the "special cleaning".

Did it ever occur to you that the reason they suggested the scaling FIRST was so that your new shiny 'porcelain' doesn't fall off when your gums become more inflamed and infected? Or that untreated periodontal disease leads to tooth loss? Would you rather them try to fix the foundation problem you have going on in there or insert an $800 crown only to have you throw that money down the drain when your teeth start to become loose and the tooth needs to be taken out?

I guess the part of the complaints I agree with is that maybe the dentists aren't explaining the hygiene portion of the treatment clearly. If they did, perhaps there would be less griping on here about the perio treatment.

Dentists and Hygienists come out of school these days with far more knowledge about periodontal conditions and how they affect overall dental health. An old school dentist may not have that knowledge and therefore never diagnose it. This is where hygienists hear a lot of "nobody ever told me I have this condition..." Just ask me. The family dentist my parents used for years NEVER diagnosed any periodontal condition and now they're both in partials from tooth loss due to their conditions.

Maybe do a little more actual clinical research about why a practitioner is recommending the treatment. You might find your complaint a little less valid.

ComplaintsBoard
C
3:50 am EDT

Aspen Dental insurance rip off and shoddy work

i had ten teeth extracted and temporary denture made in april.i have two dental insurance policy's i was told i had to pay seven hundred and thirty dollar's as my total co pay.i still have the temp teeth which are terrible.now i am told i have to pay another eleven hundred and twenty dollar's.because the insurance company did not pay as much as they said they would aspen told me they have that right.no where on my statement does the seven hundred and thirty dollar's show up that i already paid them.i told them i don't want them to make me the permanent teeth because their work is lousy.they have been paid twenty five hundred dollar's for the permanent dentures by my insurace itold them keep the money i don't want them making my teeth and we will call it even.they said i still have to pay the eleven hundred plus the seven hundred thirty dollar's i already gave them out of my pocket.i am on a pension and cannnnnnnnnnnnnnnn't afford this.i will take the loss and go to a real dentist and pay out of pocket to get some decent teeth made so i can eat again if anyone has a class action suit please let me know or if intrested in starting i will join this is a bad business please don't go there

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FAKE SMILE
Barton, US
Apr 14, 2010 11:34 am EDT

Totally agree. I went in Feb. of last year and by the time all was said and done paid almost $6, 000 for a $239 smile. I was suppose to get full dentures but a year later, still have my temporary and can't even where the botttom plate. My mother also went for a partial and paid $2400.00 (in full supposedly) up front. We just went back to get her perm. plate form done and they told her she HAD to have work done to some other teeth amounting to another $200.00 which she does not want done. She is 84 years old. I almost lost it right there in the office and told them exactly what I thought of their business and the way they conduct it. I made it perfectly clear to everyone in the waiting room to grab their wallets and purses and run like hell.

I had financed part of mine and that is now paid off so they won't even discuss it with me because now they say my insurance didn't cover and of the other and my insurance said they already paid. I am waiting for a copy of that from my insurance, then all hell is gonna break loose.

I went to the one in Horseheads, NY. All I can say is CONSUMER BEWARE.

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Kutta
Chicago, US
Jan 08, 2010 4:25 pm EST
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See the letter Aspen Dental sends out to other dentists to join them! commom...get real guys!

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Kutta
Chicago, US
Jan 08, 2010 4:24 pm EST
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Nice post Jack off! I love it! I wish there are more people like you that speak the truth! You are right in everysense in your post...these dental chains are garbage! People need to understand you get what you pay for! cheers... Look at the letter I got from Aspen dental the other day! How misleading...

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jackoff
, US
Apr 15, 2009 11:17 am EDT

Most of those "dental chains" are garbage. You are to blame for entrusting these idiots with your mouth in the first place. Also, to the gentleman who is going to another dentist to get some "decent teeth" so that he can "chew again". Good luck! If you think that dentures are an adequate replacement for teeth you are a bigger ### than the place you went to. Maybe if you had spent a little out of pocket over the years and went to a decent dentist, you wouldn't be in this predicament. Oh, but let me guess are you going to say "I didn't have dental insurance!" Look ###, there is no such thing as dental insurance. Insurance is a policy you buy to prevent against something catastrophic happening. Almost everybody will need some type of dental work in their lifetime so this so called "insurance" is really a scam and a waste of money. Maybe if you had been going regularly and hadn't been jumping from dentist to dentist based on your so-called "insurance list", you wouldn't be in this predicament. So take your white trash ### back to where you came from and shut the F*CK up!

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IRATE
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Aug 14, 2008 10:28 pm EDT

Sorry you had to go through this. I am now in the same situation. ASPEN DENTAL IS THE WORST PLACE TO GO! I have a temporary plate and have yet to get my Top of the Line Dentures (its been almost a year) They took $2500.00 off me up front, of course, now the temporary plate is falling apart. I tried to get a refund, but they want both sets. HEARTLESS PEOPLE! They want to leave us out there with no teeth. I refused to accept my final product because it was way to big. I asked for a refund for only the final product, the manager kIM SULLIVAN could not give me a time or amount of my refund, says she must call corporate. This is BS. I sit here now, with cheap plastic temporay plates and they have MY $2500.00 that stinks. THEY DO NOT HELP YOU FIND YOUR SMILE, THEY FIND YOUR POCKETS, TAKE YOUR MONEY AND LEAVE YOU WITH NO TEETH. I too would be interested in a class action law suit, any lawyers out there ready!?

ComplaintsBoard
I
9:09 pm EDT

Aspen Dental manager cindy

When I went to their office as a new patient in january 2008 they did a set of x rays and billed my insurance for those. now I go in for my next cleaning this time with pain in my left side, teeth and jaw difficulty chewing now they tell me I need a panorex x ray which my insurance will not cover because they had already done the the regular x ray series because in january I had no concern and the insuraance will only pay for 1 set every three years they should have given me the option then before me having to have to pay for this x ray out of pocket. THEN IHAVE TO SEE AN ORAL SURGEON BECAUSE MY LEFT SIDE WISDOM TOOTH IS LIKE A ROCK IMPACTING MY SINUS CAVITY I AM ON ANTIBIOTICT AND PAIN MEDS AND THEY DID NOT EXPLAIN TO ME THE DIFFERENCE BETWEEN COVERAGE AND THE CONSULTATION AND SERVICES WHICH WERE COVERED BY MY INSURANCE THE MANAGER AT THIS OFFICE CINDY IS VERY RUDE I WAS IN A LOT OF PAIN CANCELED MY APPOINTMENT BECAUSE I THOUGHT MY INSURANCE DID NOT COVER THESE SERVICES SHE WAS NOT ABLE TO ACCOMODATE ME SO I HAD TO TRANSFER TO ANOTHER ASPEN DENTAL CLINIC MILES AWAY WHEN THIS ONE IS 2 BLOCKS AWAY AND THE APPOINTMENT IS IN MID SEPTEMPER BECAUSE THEY ARE THE ONLY PROVIDERS FOR ORAL SURGEONS WHO TAKE MY INSURANCE.

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IRATE
,
Aug 14, 2008 10:35 pm EDT

SORRY about all your troubles. I have also had my share of BS from these people. I went to the Tarentum PA location and the manager there Kim Sullivan is rude also. It must be an ASPEN DENTAL QUALIFICATION, you must be RUDE TO BECOME A MANAGER. I think there is some type of scam going on there, esp. concerning monies, can't be sure, but you know what happens, they always get caught. I would rather pay twice the price and go elsewhere. PEOPLE DO NOT GO TO ANY ASPEN DENTAL LOCATION!

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J
8:47 am EDT

Aspen Dental scam and cheating

Services received were 3 regular extractions, 1 surgical extraction, 1 deep cleaning. Received no temporary and no permanents, paid up front through care credit for, 3200.00 dollars, they made temporary and they were missing teeth didn't line up or fit. Had o remake them, still have got poor quality and missing teeth, remade them, went for fitting still didn't fit and a lot of missing teeth, went for wax try in and was promised my permanents, still was done wrong, I have been without teeth for more than a month, I am devastated. I canceled on the temporary and permanents and the refund was agreed upon, they only refunded 1100.00 dollars, I want the rest of my refund returned to care credit immediately, the charge should be for the 4 extractions and deep cleaning only.

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Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Apr 10, 2009 2:11 pm EDT
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Janet, Aspen Dental is committed to providing all patients with exceptional service and care. We sincerely apologize if your visit to our office was anything less. We advise all of our patients to first call the Aspen Dental office where they were treated and, if the issue is still not resolved, to call our Patient Satisfaction Hotline at [protected] or email us at patientservices@aspendent.com. We promise to respond to you as quickly as possible, but no more than two business days from your initial contact with us. Aspen Dental is committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.

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mistygirl06374
Plainfield, US
Oct 07, 2008 11:56 am EDT

Contact the attorney general of your state. Look into a lawyer who specializes in medical/dental malpractice/mistreatment and also legal aid lawyers. DO NOT ALLOW YOURSELF TO BE TAKEN ADVANTAGE OF. REFER THE AG OFFICE OF YOUR STATE TO ALL THESE ONLINE COMPLAINTS.

IF THE AG OR LAWYERS LEAVE THEIR INFO HERE, I WILL CONTACT THEM WITH MY ISSUES AND I HAVE KEPT NOTES.

YOUR NOT ALONE. TOGETHER THEY CAN BE STOPPED FROM THIS POOR PRACTICE OF DENTAL CARE AND POOR BILLING PRACTICES.

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9:10 am EDT
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Aspen Dental - bad dentures

I began going Sept. 12, 2007 to have new dentures made. After two months, the dentures were finally ready. They made the uppers much bigger than they had to be. The lowers gave me such pain that I had to go back 6 times to have them adjusted - but that didn't help. Eating became an ordeal of pain. Finally, they said they would make new lowers. Two month...

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7:31 am EDT
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Aspen Dental outrages costs

I went to a dentist in my area, who told me I had gum disease, but after the xrays found out he was not in network, so I searched around (online) found out aspen dental was. Well for scaling, they wanted 1200 $ out of pocket for quads, complete mouth. So I called back the out of network dr, he wanted 900$ total mouth now my insurance pays 50/50 meaning out of pocket will be 450$ what a save... they are rude, receptionist is very rude!

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jillmary
Pittsburgh, US
Jan 05, 2010 7:15 pm EST

I believe Aspen Dental is a complete RIP OFF. They suck you in with FREE exams and x-rays, please don't fall for this phony baloney. I went there not more than a year ago, and Aspen Dental ruined my teeth. Aspen Dental is too expensive and they work too fast. When you are there, Aspen Dental tries to sell you everything but the kitchen sink. Then Aspen Dental offers a CareCredit type baloney; which will really get you into trouble. I emailed all my friends and relatives and anytime anyone anywhere starts talking about dentists, I bring up Aspen Dental. They did trifling work on me. The root canal which I believe now was unncessary really screw my teeth up. Then the phoney tooth Aspen Dental made was too long, way off the color of my other teeth and my tooth hurts. I will be very careful in locating another dentist, a real one that cares about their patients instead how much money they can screw them out of. So please beware of ASPEN DENTAL DENTISTS; ESPECIALLY IN THE SHADYSIDE AREA.

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robin
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Jul 24, 2008 7:34 am EDT

Please, I beg of you DO NOT make dental treatment decisions based on price alone. I have worked in the dental field (management) for 19 years, the last 12 with the same provider and have seen patients make this same mistake over and over. First of all perio disease is a VERY serious disease which has been linked to heart disease, the ability to manage blood sugar in diabetics, premature births among other illnesses. Scaling/Root planing is a procedure to TREAT a DISEASE. It is NOT a cleaning. It involves special instumentation, medication (for some situations) and the removal of bacteria below the gumline. Perio Disease is a BACTERIAL INFECTION. My office (Michigan) charges $191 per quadrant for this treatment. This price does not include the xrays which a REQUIRED to make a diagnosis or the Dr. exam. The ADA (American Dental Association) defines active perio disease as the patient showing 1.Bone loss 2. bleeding upon probing. 3. Pocket depths of 4mm or more in three + teeth in each quad. There is NO CURE for this DISEASE. Scaling/Root planing can HALT the advance of more damage, in effect putting the disease in remission. You will NEVER have a regular cleaning again. You will have Periodontal Maintenance which will be cleaning the teeth above the gum line and also going below the gum line to remove any plaque, debris, etc. that has accumulated in YOUR pockets since the last visit. Without proper HOME care on YOUR part, the disease can become active again and may require retreatment. You simply cannot price shop for this care. You get what you pay for in dentistry and you must be informed and ask questions. Using a rotodent type electric toothbrush is a must to help keep your disease under control Oral Rinses are important to treating this disease and special toothpaste (RX) is also used for most patients. My office also prescribes a low dose antibiotic to be taken orally for 9 months during and after treatment to treat the bacterial infection. This drug is called doxycycline. Please reevaluate your treatment mindset away from the money and focus on your health long term. Just because a dds is in private practice does not guarantee he/she is better than a chain DDS. I've seen some very sad/scary results from other dds in private practice. I've also seen some DDS not want to treat or advise patients on their perio status because they're afraid they'll lose that patient because of the cost associated. This is malpractice and called managed neglect. It saves the patient money, however, leaves them open to toothloss, heart problems, etc... Do you want your MD to treat you like this?

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9:24 pm EDT
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Aspen Dental - Overcharging

Three months ago I set a appointment with Aspen Dental for extensive dental work. I was told they could not see me until I contacted my insurance co to make sure the insurance was set up for their E.Long MA office. This took almost 3 weeks. I finally get in I told I need a lot of work I should also sign up for careington Dental discounts and I already had...

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6:43 am EDT

Aspen Dental Charging my account for services that haven't been rendered and were canceled the next day

I went there for my daughter to have here teeth looked at. After the free x-ray and consultation, they said she needed two fillings and a cleaning and was also told that she needed to see an orthodontist. When I was being told what had to be done, they knew I didn't have insurance so they set me up on one of their payment plans. It was a 60% - 40% plan. I set up two appts. which were scheduled for July 1st and July 8th. I went there on June 3rd. They made me leave a check of 360.oo that day. I did, thinking they would hold onto it until her first appt. on July 1st. The next morning I called to cancel the appts. so that we could get the orthodontic part done first and they had already submitted my check electronically. So now I was out 360.00 for services that weren't even rendered. It took them 7 days to clear my check and now I'm being told that it could take up to 3-4 weeks to credit back my acct. How come it can take them less time to cash my check but longer to refund my money?

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mistygirl06374
Plainfield, US
Oct 07, 2008 12:18 pm EDT

Yes, their billing practices and payment arrangement practices are questionable. However, doctors and dentists provide treatment and often do not get paid.

I don't condone the way these offices handle their patients though. In my opinion, and possibly in the eyes of the law, they should not be able to bill 100% in full, your services prior to treatment in case the services cannot be finished or you do not mesh with the dentist during care.

You are entitled to your refunds and in a timely manner. 30 days is to allow any checks etc to clear. However, why it takes 30-60 days to refund someone when it takes 30 seconds to charge them is far beyond me.

I truly believe that practice is in hopes a consumer will give up.

At most, they should only be allowed to charge one third of the fees for services done prior to beginning the procedure. 1/3 when the procedures are ongoing and 1/3 at the end of services.

FILE COMPLAINTS UNTIL SOMEONE GETS TIRED OF HEARING THEM AND DOES SOMETHING. DO NOT LET THIS GO!

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Hilary Brown
,
Sep 11, 2008 10:36 am EDT

The same incident happened to me from Aspen Dental. They used my credit card, and now they're informing me that it will take up to two weeks to refund the money. I've decided to just file a billing dispute with my bank instead of waiting for them to further scam me. This company is one the shadiest dental practices, absolutely illegitimate.

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K
9:33 pm EDT

Aspen Dental Scammed by aspen dental

Last month (May, 2008) I sent a complaint to Better Business Bureau, Inc. about Aspen Dental in Wilkes-Barre, PA. In a response to my complaint, Aspen Dental only explained why they had to take the whole amount of $1512 in advance. As a big company, I tried to understand their policy to have the patient’s financial responsibility for services treatment planned paid in full up front. I also tried to understand why it took them over one month to refund $1084.50 to my Care Credit Card.
Unfortunately, I don’t feel like my complaint has been adjusted yet. Here are 4 reasons why I feel that way:

1. Aspen Dental sold me a tooth brush for $135 and a tooth paste (Flu 1.1 Neutral Sod Gel) for $24 that I would never buy if I knew the prices for them in advance. On my first visit I asked Aspen Dental for detailed bill information that they avoided to give me. On the second visit I insisted to get detailed information. The girl from the front desk didn’t really want to give me anything and after I almost got angry, she went to the office of the financial associate and finally came back with the details I’d been asking for since day one. When I finally realized the scamming, it was too late and I already had paid for the tooth brush and the tooth paste and I wasn’t able to return them for a refund.

2. Aspen Dental said that I had a perio infection. When I went for a second opinion to Jeffrey Walker DMD, he told me I did not have a perio infection. Aspen Dental charged me and didn’t refund $24 for Periocheck Rinse for that infection. They also charged me and didn’t refund $35 for Irrigate W/Chlorhex Full (I am not really sure what that means, but regarding the information I got from my insurance company Delta Dental, this amount of money is taken for something that is named as Unspec Rerio, so I am guessing it is connected with the perio infection). Two of their dentists told me that Listerine is not good and I shouldn’t use it.

3. Aspen Dental charged me for cleaning which happened to be Full Mouth Debridement for $149, which the insurance doesn’t cover... I tried to learn more about it in Google and from what I read, there was nothing of what I felt that doctor had done in my mouth. The second opinion by Jeffrey Walker DMD was that it didn’t look like Aspen Dental did cleaning. His exact words were that there was stuff all over the place. That is why I believe I should get a refund of $149 for the Full Mouth Debridement.

4. Every time when I ate I had to clean food out of one of my teeth, which bothered me a lot and I asked Dr. Jeffrey Walker to fix it. It happened that this tooth was tooth 12 – one of the two teeth that Aspen Dental worked on. Well, they didn’t work very well for me, so I wasn’t surprised that I had problems with one of the two fillings they did. But I was surprised that my insurance company didn’t cover anything of the bill for this tooth, because they already had paid Aspen Dental for it. I felt hurt again because of Aspen Dental. Yes, they got my money for even work they never did. They got my money and Delta Dental’s money for bad work they did. That is why I feel that they should refund me and the Insurance Company Delta Dental for tooth 12.

These are the four main reasons for my complaint about Aspen Dental.

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Ioannis Parashos
, US
Jun 07, 2022 3:23 pm EDT

Aspen Dental is ripping people off. They charged me $276.00 for simple loose tooth extract...

Stay away from this place. Instead, try to find an honest dentist.

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MaryJeanTim
Torrington, US
May 31, 2022 9:27 am EDT

I too feel scammed by Aspen Dental. Over charged on products such as water pic. Could have gotten it $20 cheaper at Walmart. Then there's the mouth rinse, doubled the price from what I found online. Tooth paste with high fluoride (I am cautious about using fluoride since, technically it's a poison), again overpriced from what I found online. Plus if they had written a prescription I could have gotten some of it paid by my insurance. I thought I had a mouth full of cavities since they said I needed these products. I had NO cavities. I tried to return the water pic and they refused to take it back. It was never even opened, I only had it three days. Yes, and there's the loan they set me up for. They made a list of what I needed, cleaning and root canal - which I knew I needed. I wanted to pay upfront for the cleaning but they used the loan money. Plus took the money out for the root canal which I never made an appointment for. Now I want to go back to my old dentist (had problems getting an appointment which is why I changed) but need to get my money back. I called the loan company and they said they should not have taken the root canal money out and need to refund it so I can close out the account. I liked the people at Aspen Dental but do not like their business practices.

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kffquilts
, US
Aug 21, 2019 4:18 pm EDT

My Aspen Dental experience is one of "presenting" themselves as "in network" by their acceptance of my insurance, by presenting me with a printed document showing that my care would be treated "in network", and I found out it was not true. I received a "plan", in detail the work that was needed after my initial visit. I presented my self as having a particular insurance plan with an extremely good benefit for me. I had called the insurance carrier to see if the Aspen Dental I wanted to go to was "in network" and they confirmed that the office was. I didn't ask if the dentists were in network. The detail plan was presented to me as if they were "in network" showing the initial fee, if there were coupon discounts, estimated insurance discounts, estimated insurance benefits and patient responsibility. The estimated insurance discount column is the discount the dentists agree to with the insurance provider to provide my care. I accidently found out that dentists were "out of network" and the hygienist billings follow the doctor they assist. That meant my care would be provided "out of network". If "in network" I would pay only the "patient responsibility", for the procedures being done during that visit. If "out of network" I would have to pay the full fee and after the billings are sent to the insurance and Aspen is paid, I would get a refund from Aspen. I had one visit before I found out all of this, and my payment was treated as if the dentist was "in network". It was after that I found they were all out of network, and I would be owing Aspen more money after the billing process was completed. I called to talk to the finance manager about the fact they presented the plan/dentists/hygienist as in network when in reality they are not. I asked the finance manager what the clinic was going to do about this discrepancy to correct their error. They refused to do anything and I asked if they would find me an in network dentist in the vicinity. They also refused that. Their plan also included the electric tooth brush and special pastes to push their sales. I have since pulled myself from Aspen Clinic completely and have obtained an appointment with a dentist I used years ago who I know is reputable. This is truly a case of misrepresenting themselves and not caring when it was brought to their attention that they were in error.

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PierreA
, US
Feb 06, 2018 11:42 am EST
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If you have an insurance provider, you should complain to them. You are not the real client, they are doing more business with insurance.

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PierreA
, US
Jan 24, 2018 4:50 pm EST
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Same here in Tucson office: Aspen Dental tried to charge me a tooth brush for $135, and tooth past for $34. After reviewing my out of pocket $332 estimate, it happens that the only service I really needed was a filing at $59. This is really bad practice

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scammenot!
Springfield, US
Apr 29, 2014 11:13 pm EDT

first off they gave me a estimate claiming
insurance will cover over 2grand leaving me to pay 450 i gave them 270
before surgery i went in on my appt to find out they changed it lol
there oral surgeon only comes once a month so they had to send me
somewhere else they kept my 270 and i WOULD haft to pay 150 deposit to the
surgeon i was promised my fillings a root canal w/cap and cleaning for
450 they lied only the root canal and a cap where gnna be done i called
aspen and said so what did i pay you guys 270 for oh the cap and
cleaning is 177 i said but i paid you 270 where my 93$ at its just on
your account oh no one told me that my insurance company doesnt even
know anything about a 2grand estimate cover and told me they are not
allowed to charge a customer especially that much before the estimate
is sent to them .. so i went to a different dentist saved me 300 dollars
never again ASPEN DENTAL

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didi768
Tampa, US
Mar 10, 2014 2:13 pm EDT

OMG this place in Tampa FL on North Dale Mabry is terrible. They too rip you off and try to charge tons of extra stuff. I got out when I could and am so glad. They charge up front and then when you say you don't want something they already charged you for, they refuse to. They all act like something is up, you can tell, it's like they are told to upcharge or ELSE. When is this place going to be checked on or held accountable?

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pain89
Hazleton, US
Mar 06, 2014 11:12 pm EST

proof

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pain89
Hazleton, US
Mar 06, 2014 11:10 pm EST

aspen I cheated because I too can not sue? us a large group

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tmcc
bernville, US
Nov 09, 2012 8:55 am EST

Aspen Dental is ripping people off. I work for a Health Insurer and they happen to be our dentist. We only have 2 choices in the Reading area with my insurance. My company offers a cost estimator so you can see what the insurance will cover and what your out of pocket is to be. They gave us a list of what our out of pocket and ins. cov. would be for my spouses nightguard which took them 3 times to get it correct. The lab kept making 1 upper. Who does that for a nightguard? I thought the cost was high and submitted to treatment estimator and it was high. I should have paid 124.22. Aspen said my ins. would deny so that is why they want up front. I thought what? Who are you to say that? Well it was their exp. I thought ok I have worked for my insurance co. 10yrs so whatever. You agree to accept ins. therefore you do the work. If you don't want the work then don't accept and do cash/credit only. So the claim was denied and they would not appeal. I appealed and it was approved. Then I get a refund from Aspen for the amount I paid over. It was like $205 or something. Well here is the kicker. I found out from an ex Aspen employee the reason they use their little cost est. tool and then make you pay up front when all services done is cuz it goes into this little interest bearing account which BTW almost every provider, doctor, dental, eye has and they collect int on your money while you are going back and forth between the service you recd to the claim being processed to the claim being denied to the claim being appealed to the claim finally being paid to your refund. 3 mths passed when I got my refund and that is 3 mths worth of interest Aspen collected on MY MONEY. So I have learned that when we get any service from them or anyone for that matter, USE THE COST EST. TOOL. If your insurer offers one use it. It you are unsure of the estimate and have no tool call your insurer. Get the procedure codes from the provider, they have to supply them and what they are doing to you. Sometimes their service codes don't match what your insurer has loaded so descriptions are important. Then have your insurer tell you what they will pay and what your out of pocket is and have your insurer email, fax, mail you the their cost estimator. Then you take that to the provider and say this is what my ins. says it will cost me and demand to pay that. I do that with Aspen now and have saved so much upfront it is amazing. And they still get paid but they are no longer overcharging me and collecting interest on me. It is all buyer beware or consumer beware and you really have to watch out for yourself cuz no one else is. I could write a book about the scam the vision at Walmart has pulled and since my spouse also works for the same insurer I do he contacted the director that governs our contract between our ins. and Walmart and laid down some serious laws. If this provider scams 1 more person he will lose his license to practice. On top of that the provider at the vision center sent us a Walmart giftcard. The downside is we work for the ins co. If they are scamming me then what are these providers doing to those we insure that just trust their doc and their ins. co? I caught a hospital charging almost 1k more for procedures I did not get when I stayed over 3 nights. I know that most of you don't follow up cuz who wants to read thru 19 pages of a hospital bill? And furthermore who out there really understands their EOB's? Are an employee of the ins. co, I know we are not perfect and many don't like us, but let me tell you...work with ur insurer to understand how things work. We are chnging our software all the time to focus more on patient education. Making you guys aware of what is going on with your own bodies. I know it is sad but that is the route we have had to take. I just had an upper GI and it was great but cuz my hemo's were low the doc wanted to do another in 8wks. For what? There is no reason for that. If I did not know how things work I woud go get one cuz I don't know any better I am trusting my doc. GI's they get good reimbursements BTW. for a 10 mins procedure. So I told him no I will wait for labs. if there are no ulcers no reason for 1 in 8wks. anyway...this is really about Aspen. They will scam u if they can. just the way business unfortunately has gone in this day and age and no one is exempt. so my advice is beware. be alert. pay attn to everything and get proof get things in writing. do your homework and research.

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3:29 am EDT

Aspen Dental Beware, they will try to get more $ than what you go for

I went there because I had a cracked tooth and wanted it extracted. They gave me antibiotics, which was the correct route to go in the beginning, after waiting aprox. 8-10 days they made a follow up apt for me to get the tooth extracted, being in severe pain for 8-10 days I was relieved that it would soon be over.

NOT! When they got me in, they talked of what I wanted for my FUTURE pertaining to my teeth, I had mentioned that I wanted to have implants in the future, but right now wanted to get this tooth extracted so I could eleviate the MAJOR PAIN i was in and then once I was ready, move forward with planning to get implants.

They took a slue of X-Rays and did other things that made me wonder...why do you want a full set of X-Rays NOW vs just the one tooth I want extracted. They then made me wait over an hr before they came back with a 7000.00 estimate of all the work that they were going to do in order to get me set up for dental implants, I told them NO...NOT NOW, I just want to get this tooth extracted because I've been in pain for well over a week, the dentist had the GAUL to tell me he would not pull it unless he pulled the other 4 teeth he wanted to pull and proceed with the dental implant process. Needless to say I argued the point with the dentist that I had initially come here for an extraction and would discuss the process of implants AFTER I wad done with the ordeal of extracting this tooth that had been bothering me for almost 2 weeks, he again REFUSED UNLESS I DID WHAT HE WANTED VS. WHAT I WANTED!

I left very upset and still with major pain with out getting the tooth pulled. IMAGINE HE REFUSED TO PERFORM THE SERVICES I HAD INITIALLY REQUESTED!

DO NOT GO TO ASPEN DENTAL, THEY WILL TRY TO MILK YOU OUT OF MORE SERVICES AND MONEY THAN YOU INITIALLY GO THERE FOR! THEY WILL RIP YOU AND YOUR INSURANCE COMPANY OFF FOR MORE CHARGES THAN YOU HAD PLANNED.

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scruffy27
, US
Feb 28, 2012 11:18 pm EST
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I am a dental hygienist not affiliated with Aspen Dental. Facial paralysis is a rare side effect of local anesthesia, but only if injected incorrectly. In my professional opinion, you should not wait to hire a lawyer; you should do it ASAP.

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K C
, US
Mar 15, 2011 12:39 pm EDT

My Mom will be going to Aspen Dental, North Dartmouth for dentures, the office manager has messed up on the amount to be paid twice, good thing we caught it, she has told us that this will be the amount owed. Mom recently told me she read that in very small print it states something to the effect that the amount is subject to change. Well not sure what they are up to but, we will not pay anymore than what is stated. Also I am getting a little leery about this whole procedure at this place reading reviews through out the web Aspen Dental sounds more like a money making agency than a health care facility. Hope they stand by what they claim, "Aspen Dental is committed to your total satisfaction " After her procedure if they are any problems at all health wise or financial I will pursue further action.

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3:59 am EDT

Aspen Dental Bad faith

When I first went to Aspen it was ok. They seemed professional, efficient and, well, quite frankly good enough to provide me a replacement for my cracked upper denture. After many appointments, consultations and impressions, a rude letter that I hadn't made my next appointment quickly enough and being pushed to continue treatment before the time was right for me, what was supposed to be the finished product, (after they messed up and made the denture without my prior approval) was HORRIBLE. Not ONE change had been made to the wax model I had greatly disapproved of. I was then told we had to start all over again! I don't think so. I am currently drafting a letter to them to discontinue treatment. Will they harass me for money? Oh, probably. Next step is Attorney General. Thanks.

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James Faherty
,
Oct 03, 2008 3:45 pm EDT

suggest u call Rebbecca Peyton @ Mass AG office and report this . I did and she is sending me forms to file complaint against Aspen . The AG office is suing another dental practice for mal practice TEL # [protected]

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Nate
,
Jul 30, 2008 2:14 pm EDT

At my first appointment at Aspen Dental on 537 Lincoln St. in Worcester, they told me I had periodontal disease (gum disease) that would require deep scale cleaning and antibiotics that would cost me $1, 200. I couldn't believe this, since I have been taking good care of my teeth and gums, haven't experienced any symptoms, and didn't meet any of the major risk factors (smoking, genetics, obesity, certain medications and illnesses). I've since seen two other dentists who've inspected my gums and either looked at the x-rays taken at Aspen or took their own, and both concluded that I don't have periodontal disease.

Given that there were signs and articles all over the Aspen office about the problems related to gum disease, I find it very fishy that they would have made an incorrect diagnosis.

In other news, Aspen did do a good job with my fillings. Still, I suspect they may have been taking me for a ride with the gum disease diagnosis. And after reading similar postings all over the place, that suspicion is pretty strong.

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7:21 am EDT

Aspen Dental Dental cleaning

I chose Aspen Dental because I do not have dental insurance and the price seemed reasonable. I will never go back.

I have been to a dentist every six months my entire life, I had braces as a teenager and my teeth are in great condition. My cleaning lasted for about 20 minutes, which is not usual. Wendy (the hygienist which I would not recommend) man handled my mouth. She scrapped so hard using her tools I felt that the enamel on my teeth was being damaged. I made an appointment with a “real” dentist to have it checked out. Wendy scrapped so hard that my gums were bleeding, I was overwhelmed with the sensitivity in my teeth, and it felt as though she was drilling them manually.

When I expressed that I was in pain, she laughed and said she was having a hard time because I had tarter build up. If that was the case why did my cleaning take only 20 minutes! After Wendy polished my teeth she began to floss. Wendy was excessive in pushing down far into my gum line, beyond anything I had ever experienced with any dentist. When I expressed discomfort and asked her to please be gentler she stopped flossing my teeth and tried to sell me mouth rinse.

I will never go back here. I would rather spend $200 buck on a dentist that knows what the hell they are doing. Awful!

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privateyegirl
Scituate, US
Jul 17, 2012 7:23 am EDT

Please join the class action lawsuit being filed. We need your testimony. You can email me at Researchpartners@verizon.net.
I am a paralegal and private investigator working on the case.

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foffaspen
, US
Jun 06, 2012 9:15 pm EDT

Lets just say I am going to sue the hell out of Aspen dental for ###ing my teeth up!

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Michael Stamps
Kingsport, US
Apr 05, 2012 4:48 pm EDT
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EXTREMELY POOR SERVICE AND RIP OFF. My wife made an appointment at Aspen Dental in Kingsport Tn. All she needed was a tooth glued back on to her pallet. We arrived 30 mins early as we expected to fill out a form as it was our first and last visit to this outfit. The form was garbage asking totally irrelevent questions, such as driver licence number and date of expiration. Annual income .Race and a load of question that they do not need to know. Our appointment was 4.00pm and where called in at 4.31pm. They insisted that my wife had to have xrays taken and mouth cancer tests done. After the xrays my wife waited 20 mins with no dentist seeing her then walked out. That seemed to have them stirred up and they asked us to wait about 10 more minutes, but we walked out but still had to pay $19.00. What a rip off place.

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Blewin
, US
Jul 07, 2011 6:44 pm EDT

I have received EXCELLENT results from a complaint I made concerning my dental treatment and Aspen has agreed to refund nearly all of my costs.
I am hoping that other people are able to resolve their complaints as easily as I resolved mine - in fact, Aspen was very nice when they spoke with me and not at all defensive; just wanting to make sure I was satisfied with their offer to resolve my complaint, which they quickly did.

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Blewin
, US
Jun 26, 2011 2:49 pm EDT

I am about to make a complaint concerning Aspen Dental in Keene, NH - not only did they give me a few thousand dollars in treatment, but there appeared to be a conspiracy between the dentist and the hygienist concerning the condition of my teeth and the treatment plan.
FIrst, the estimate and treatment plan totaled nearly the full amount of the credit I had obtained from Care Credit. My concern was that my teeth had deteriorated so much that I'd need them all pulled and move on to dentures. I ask them to give me the best, most logical plan. If there were teeth I would lose that would show when I smiled (I had several of them pulled in the back) then I'd prefer just having them all out rather than waste time and money on temporary solutions. They capped a couple (expensive) ; At the end of my "treatment" I was told I'd have to use flouride for the rest of my life; but then, "Oops" they found another huge issue on one of my front teeth. But drilled and filled, they fixed it - add more to the total cost. Then, at my next cleaning "Oops" they found another area in another tooth - this time, gouged out an area right on the gum line with a dental tool and asked me to make another appointment. Then, (I have bad eyesight) I noticed a rough edge on one tooth and upon inspection, I saw where every single tooth has eroded right along the gum line; in short, my teeth all should have come out. Now they say they can take them out for about 4, 000. more dollars - turning the two year "treatment" into an 8, 000 dollar ordeal. I not only believe they knew that my teeth were not salvageable, but they conspired to withhold the diagnosis from me, opting instead that I throw all my money at a lost cause. Now, with caps only a couple of years old, those teeth all need to be removed.
DON"T TRUST THEM ! I'm sure they have quota's and dollar amounts, being a chain, that they have to meet month to month - and they'll use you and mislead you to get there. They work together to accomplish this - and while you pay off the cost of bogus care, you'll have to be saving to fix their mistakes at a great cost. I don't have any more credit or money, and wake up every day with a tooth ache where they gouged out the enamel and left a huge hole; I have two teeth I can't bite with as they are painful. What am I going to do now? Complain and file suit if they have the gall to deny what they've done to me (which I anticipate they will do). They're nothing more than cheap carnie barkers who don't care about anything but how much you can throw at them and will lie in order to convince you - Go to a reputable, local dentist and forget the hype they're selling; because they can't help and won't be honest with you until you're bankrupt!

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5:56 pm EDT

Aspen Dental Hidden cost-

Like many others, Aspen was the only game in town under my insurance. I don't have the best teeth and needed some basic fillings,
and a tooth extraction. The dentist was ok, did a fair job. The oral surgeon worked on me like he was pulling nails from a 2x4. Very rough and visibly impatient.

My problem was with hygienist. After the cleaning I was presented with the usual stuff, including an electric toothbrush with the Aspen Dental name on it. I thought this was a great deal - they give out electric toothbrushes, a week later I recieved a bill for $160 - for the elec toothbrush. Found out there cost was $60. I called and spoke to the receptionist, a snotty and indifferent kid. I explained that I didn't want the tooth brush and would not pay. Since it was opened, she said it was mine since I had opened the box, and then suggested I pay for it by credit card over the phone. I suggested that I would no longer be a patient and she responded with "ok, whatever" and hung up. Since I write for for the medical profession I began my research. Within several minutes I was reading ADA (american dental association) guidelines that state a dentist/dental practice can not charge for promotional items, ie the electric toothbrush with there name on it. I called back and spoke to the district manager. At first her response was the same as the other until I read the section in the ADA guidelines. I threatened to report them and finally I was told that there would be no charge. I gave the toothbrush back but continued to get calls from the snooty receptionist asking for money.

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g e
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Jul 04, 2008 2:28 pm EDT

Turn on your spell checker!

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1:34 am EDT

Aspen Dental Patient rights

On May 19, 2008, my husband needed to see the Dentist for an emergency for his lower left molar. The tooth was broken in half and the root was exposed causing severe pain up the left side of his face. When he entered Middletown Aspen Dental and told the staff of his emergency, he was turned away. They told him that they were "too booked today" to see him and had no openings. They also told him to come back on Wednesday (May 21st) for a possible walk in. When he arrived on Wednesday, he was told to try on Friday. Being that this is his dental provider, he did what they said.

I, myself, work in the medical field, and it is neither ethical or professional to turn away any patient who has an emergency no matter what the situation is. Your company's problems do not become the patient's problems whether the company is busy or short of staff. If the patient becomes septic and dies, this creates a large law suite for Aspen Dental. I will NEVER recommend this company to ANYONE. They have violated a patient's rights to be seen in a timely manner for an emergency. UNACCEPTABLE PRACTICE!

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LisaMcd
,
Jul 28, 2008 10:09 am EDT

I agree with your assessment - my experience was limited to making an appointment two weeks in advance - waiting in reception for 2 hours - only to be called and told they had never had the opportunity to verify my insurance (although I had my card & identification, etc.) and therefore would be unable to keep my appointment - The forms I completed - I then removed from the premises and have not been back since!

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Jessy
,
Jun 05, 2008 5:27 am EDT

You should file a formal complaint with the NY Dental Board about what happened. The only way that Aspen is going to be held responsible for what they are doing to people, is if everyone files formal complaints with the appropriate agencies. It is time consuming, I know, but just think of how many people are being affected by this company. It is disgusting that your husband had to endure the pain he did because of their inadequate staff! I listed this email address in another post but here it is again. aerwin@aspendent.com team leader, patient services, [protected] x1299 also contact the pres of Aspen rfontana@aspendent.com

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11:37 am EDT

Aspen Dental Inappropriate dentist!

I took my 16 year old son for a crown placement on 3/27/08. The first crown the doctor, Sophia Rodrigues, broke while trying to place it over my son's tooth. They tried to repair it for two hours, without coming to the waiting area to tell me what was going on. Needless to say, I was upset, but I was not rude or disrespectful. On 5/15/08 during the second attempt with a new metal crown, Dr. Rodrigues complained to my son about me being upset during the last visit and made my son extremely uncomfortable as he has been raised not to talk with adults about other adults, especially not his own parents. The next day, I telephoned Dr. Rodrigues to tell her in the future should she have any complaints or concerns about me she should speak to me directly and not talk to my minor child. The doctor was incredibly defensive, snotty, and denied she said anything to my son. She also called me "unprofessional" (I don't know why she called me this as I was calling as a concerned parent not as a "professional").

Since my husband pays a lot in dental insurance, not to mention the out-of-pocket expenses we incurred, I will be complaining to CEO /President Robert Fontana. Not only will I never go there again, I will not bring my other children and I will tell my friends, family (hell even my enemies!) not to frequent Aspen Dental. Oh, since the second crown was made from the cheaper metal, we are due a refund from Aspen Dental. I anticipate a long drawn out battle to get this money as when I brought up the refund to the receptionist, she told me it would be better to just use it towards other dental services at Aspen. Yeah right.

In all my life, I have never encountered a dentist as rude, defensive and unprofessional as Dr. Rodrigues. According to my dental insurance website, she graduated from dental school in 2005. Perhaps she was absent the day they taught how to interact with children patients, and how to speak with their parents. NEVER AGAIN!

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Rebekah Elmuza
Stroudsburg, US
Sep 29, 2014 9:34 am EDT
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I went to Aspen for an annual check-up and had to wait 45 minutes, with an appointment, before anything even happened. To top it off, the dentist comes in throwing prescriptions at me that I must purchase. He claimed I had four severe cavities, the beginning stages of gingivitis, and extreme sensitivity that can only be prevented by his prescriptions. He even prescribed me a medication that can get rid of the stains on my teeth that had been caused by braces without asking me if I'm alright with them or not. I then began to ask him questions about one of the prescriptions as he clearly stated that the toothpaste he's prescribing to me will reverse the decay of cavities ( which we all know is false information). He gave me a snotty attitude and stated that he obtained his degree from a high end college in N.Y. and knew more about the matter than I (If you were all wondering, I am a biochemist and chemical biotechnologist). They act like their patients are idiots and will throw money at them every which way. To prove that it's all a scam and they're greedy for money, I went to another local dentist and mentioned nothing about Aspen. When the check-up ended, this new dentist told me I have no cavities and my gums are very healthy. He also explained to me that sensitivity in the mouth is natural and a healthy sign that my nerves are working properly. This is officially my new dentist.

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tmiel
Willimantic, US
Jul 28, 2010 9:19 am EDT

Iwent to the apen dental in Lisbon ct. THEY ARE HORRIBLE. they overbook and cancel your appointment stating lack of payment when they put it in the wrong account. It has been a nightmare and I still have dental work that needs to be done but will not let them touch my teeth again. They are the worst

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Nepsa Ta Eilla
Hanover, US
Apr 21, 2010 8:37 pm EDT

There are thousands of complaints about Aspen Dental, and "Allie at Aspen" is busily apologizing for them all.

Pathetic! Greedy corporate crooks!

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Apr 10, 2009 1:43 pm EDT
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Allison, Aspen Dental is committed to providing all patients with exceptional service and care. We sincerely apologize if your visit to our office was anything less. We advise all of our patients to first call the Aspen Dental office where they were treated and, if the issue is still not resolved, to call our Patient Satisfaction Hotline at [protected] or email us at patientservices@aspendent.com. We promise to respond to you as quickly as possible, but no more than two business days from your initial contact with us. Aspen Dental is committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.

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Jessica's Mom
East Stroudsburg, US
Feb 09, 2009 8:00 pm EST

I totally disagree with Allison's complaint.

I have three children 4, 8 and 14 and I visited Aspen Dental in Stroudsburg, PA. fairly regularly between 2006 and 2008. Dr. Rodrigues had been our dentist for 2 years and was excellent. In fact, I went to Aspen based on the recommendation of a neighbor who said she was the best dentist she and her kids ever had. She was known to be very gentle with the kids and was the only dentist my kids were comfortable being treated by. Are you sure you saw Dr. Rodrigues and not the other Asian doctor? Dr. Rodrigues was always respectful, took her time treating my kids and explained everything to me in detail. I found this post while trying to find where Dr. Rodrigues moved to so I can take my kids to her again. If anybody knows where she is, please leave a message here.

This being said, I hope you found another dentist for your son soon after your ordeal. It surprises me that your son needed such extensive dental treatment at his age.

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Daniel
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Oct 18, 2008 10:29 am EDT

Unlike Gerald, I have only good things to say about Aspen Dental in Haverhill. I am sure there is a reason Gerald has the issues he does!
It is sad some people have so much trouble paying for their dental bills. My family and I are patients at the Aspen Dental Haverhill, MA and I think they are great. They have been very helpful and professional.
I have read many different complaints, some seem valid and others seem like really pathetic people who have nothing better to do with their time. How about people take some sense of responsibility. If you took care of your teeth than you would not have really expensive dental bills! It is so sad people have this much time to lodge complaints and post comments, perhaps you should find something better to do with your time.

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Gerald Hennessy
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Oct 17, 2008 1:18 pm EDT

Getting ready to submit my own complaints against Aspen Dental in Haverhill MA.

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Jessy
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Jun 05, 2008 5:19 am EDT

You are correct to contact rfontana@aspendent.com to file your complaint. You may want to try contacting Amy Erwin at [protected] x1299 she is the patient services team leader and handles or forwards your complaint to where it should be and her email is aerwin@aspendent.com. Do not waste your time with any Regional Manager such as Kelly Marcinkewich because she is useless and doesn't do her job and you will not get anywhere with her. With any luck Robert Fontana will do something for you or have the right person get back to you to help you. This is ridiculous and needs to be stopped by this company Aspen Dental! I can't see this company being around long if this keeps happening with all the complaints people have.

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K
4:13 pm EDT

Aspen Dental Rude people

I have never been treated so horrible as I was at the Aspen Dental at Watertown NY. My dentures are breaking down at a rate of every three months. They are only 5 years old, so I don't know if that is normal. Anyway, I cannot afford the $100 every three months to fix them. I am on a tight budget. I didn't buy the cheap dentures. I bought top of the line. I was being treated so bad I started to cry, which only made them treat me worse. (One exception) I had to go back 2 hours later to get them and they made sure they made me wait another hour while they took everybody ahead of me. My Mother was waiting in the car and heard two girls come out and say how rude the people are in there. I got in there only to be treated worse than before. I figure the 6-7 thousand dollars they have made off me, I would get better service. I will never go back there again. I always told my friends about that place. I will make sure I let everybody know how bad this company is. I tried to find a website to make a complaint and cannot find one. Of course you can't find one because they get bombarded with complaints and don't want to bother. Another way that they handle business. Aspen Dental needs to make some changes.

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Robert E Barnhart Sr
Cayuga, US
May 30, 2009 1:37 pm EDT

ok here we go. I was advised by a person who was at phone number you give for resolving issues.
First off I have been to your Auburn office where at times they are not nice people. I have a hearing impairment and apparently they have no patience for people who need to ask for a repeat of what is or isn't being done.
The reason i had to call phone number as I keep getting charged a late fee of $39 due to payment being late...well i asked with the first payment to please change date due to they way my Social Security is paid. I get my check the latest 14th of the month so i asked so I wouldn't be late. So again this month I was charged.
Now the girl I talked to said I should ask for a reduction in cost due to the fact they were paid for service of teeth extraction insertion etc. My teeth were pulled in Oct. I just got my permanent set second week of MAY I have been back for adjustments about 6 times they still aren't right and I have pretty much gone back to wearing my temperory set.
I can't eat properly with permanent set. I am still having to put adhesive to wear and they told me this is probably what I would have to do the rest of my life.
My wife has had her dentures for 20 years and only since she lost 85 lbs has she had to use anything.
Now I was told in the beginning my payment was to be in the neighborhood of $95. Imagine my surprise when my bill came and it was $135. That really cuts into my retirement money. When i asked they told me it'll go down each payment you make. Really?
I couldn't afford top of the line but still [protected] dollars is far from chump change. My wife believes now she should have spent money for me to hear and the heck with eating.
Now how can we resolve this issue? To fix payment due date to say the 20th I think would be fair. And if they can't get these teeth right, by the way i travel 30 miles to and from each time one day i went back 3 times. Now come on. In all fairness half price?
Oh another issue was my wife thought she would have her top denture relined, since the weight loss, they gave her the price but added, well we give all people over 65 a discount, my wife is 58 and that didn't set too well with her.
Ok the ball is in your court please figure fairly and get back to me by e-mail/ and phone to talk in person.
I thank you for the opportunity to get my point acrossed I am sure you will be fair.
[protected] is my home phone number
Robert E Barnhart Sr
7752 NYS Rt 90
Cayuga Ny 13034

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Juliann
Cape Vincent, US
Mar 11, 2009 8:35 am EDT

I also find the sevices at Aspen Dental Watertown lacking. Unfortunately they are the only office in the area that accepts my insurance so I'm stuck.

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JOHN
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Nov 12, 2008 7:37 pm EST

If you had the top of the line dentures as you say, you would know that there is truly a 7 year warranty on them, and you should contact someone in the corporate office about this. They will get them repaired if you have the top of the line dentures...

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8:06 am EDT
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Aspen Dental Terrible in all ways

I just moved back to Mass, and my new employer's dental plan gave Aspen as the closest provider. Against my girlfriend's, who is a researcher, wishes I went ahead and scheduled work, I should have know that when looking at the estimate they were going to charge me over $100.00 for their reccomended toothbrush as well as $135.00 for Oral care instructions. They led me to believe that the deep cleaning that would be done in two sessions with my 50% insurance payment would be no more then $250.00 per visit instead the bill for the first session was almost $500.00 which included a charge for a toothbrush head which I did not order. I faxed the bill to my girlfriend who is actually in charge of research for a local agency. She had her staff fax the bill to several reputable dentists in the area and found out from all that the bill was totally out of line and bordered on fraud. I now have to retrieve my records and go to a reputable dentist to get the work finished. I think Aspen is both deceptive and disgracefull.

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borgi
, US
Aug 26, 2009 5:23 pm EDT

Aspen Dental Woburn is the first dental office i visited. The manager told after preliminary inspection of the dentist that I only need to pay the whole thing for about like $800., On my next visit for my appointment there's another charge for another problem..

I thought that I only need to pay $800 because they already told me . But after all 3 appointment It cost me $1600.

If your planning to visit a dentist dont waste your time & money in ASPEN DENTAL in Elm St. Woburn. Go somewhere else.

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James Faherty
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Oct 03, 2008 3:49 pm EDT

i have filed complaint with AG office call Rebbecca Peyton @ [protected] and ask for forms to file a complaint against Aspen The AG office is suing a similar dental office for mal practice

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6:54 pm EDT

Aspen Dental Unsatisfactory service

On 2-19-008 I went for impressions for a full upper denture and a bottom partial plate. On 3-6-08 I received my upper, and was told my partial had not come in yet. I was called to come in on 3/18 /08 and was told that the metal on the partial had broken, and would have to be sent out and re-made. After hearing nothing from them I called on 4/2 and 4/3 and was told someone would call me back. Finally today 4/4 I received a call saying that the partial had come in. I asked if I could come and get it and was told not for 5 days. Very poor service - would not use Aspen again. They just want the money ($2700.00)

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Carroll
,
Jun 20, 2008 10:26 am EDT

I wet to Aspen Dental to get a treatment for full mouth including a partial for my upper teeth, started the treatment in 7/07 when they took my impressions it was 'till 5/08 when i received my permanent and it was totally unacceptable it look awful in my mouth like i had a terrible gum desease i went back and try to get the one a paid for it ($5, 000.00)the whole thing they try to fix it but coudn't take the piece backafter a while the guy who is in the laborary where they do quick repairs said I just have to get use to it. Can you beleive it? I was mad. Came again and and did a half a.. job. I'm so dissapointed cause when I signed the contract it was a totally different product they showed me and that is a FALSE ADVERTISEMENT.

Aspen Dental Customer Reviews Overview

Aspen Dental is a well-known dental care provider in the United States. The company has received numerous positive reviews from satisfied customers. One of the most notable aspects of Aspen Dental is its commitment to providing high-quality dental care services at affordable prices. Many customers have praised the company for its friendly and professional staff, who are always willing to go the extra mile to ensure that patients receive the best possible care.

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Aspen Dental In-depth Review

Overview of Aspen Dental: Aspen Dental is a reputable dental care provider that offers a wide range of services to meet the oral health needs of patients. With numerous locations across the United States, Aspen Dental aims to provide accessible and affordable dental care to individuals and families.

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Patient Experience and Customer Service: Aspen Dental prioritizes patient experience and aims to provide a comfortable and welcoming environment. Their friendly and knowledgeable staff ensures that patients feel at ease throughout their visit. They also prioritize effective communication and strive to address any concerns or questions promptly.

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Overall Rating and Conclusion: Aspen Dental is a reliable dental care provider that offers a wide range of services, prioritizes patient experience, and provides accessible and affordable dental care. With their qualified dentists, modern facilities, and commitment to community involvement, Aspen Dental is a great choice for individuals and families seeking comprehensive dental care.

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