I met with a manager in the torrington, ct office-at least I think he was the manager-he seemed more like a salesman. He seemed only concerned with how much money I had and not my care for my teeth. He told me I could pay on a monthly payment plan-but didn't tell me that meant a credit card. He ran my credit and went ahead and charged everything that the dentist wanted me to do at once-even though it was going to take me over a year to finish all of that work. When I told him afterwards that I didn't want to get all my work done at that office and wanted my refund--he said that would take up to a month! Beware of this company and specifically this man! They don't care about you-just getting your money.