Aspen Dental
Reviews and Complaints

my name is n duan knapp. I had called a two months ago. Your office stated that i could only complain on last treating doctor. Today i find and advise that my situation should go through your panel. Dr.M dickerson with aspen dental. I have tried obtaining my medical records with a certified signature mail. No prevail. I have written letters to request records and guarantee refund on my dentures. No prevail. I have tried to civilly work this out. Why must a consumer or patient have to go through this ordeal. My dentures(second set) lower are cut to short. Bite is off. Biting sides of cheek. Not able to eat, lower dentures flip flop. My gums have blisters. To insert dentures are painful. Actually misery, i leave out more than i wear. Not one dentist will see me without medical records to proceed work on these dentures. Unless i start out brand new with purchasing a new set of dentures. I hurt painfully as each day goes bye. This has turn out to be a total mess! please help me. I just want my records and refund back. I was seen only two weeks out on the permanent pair of dentures. The first set, i had to go visit the dentist numerous times, just to get lining correct. Please help! just trying to fix the problems.

This is insane to allow any medical practice to discharge a patient without follow up care and why was i discharged. They state an altercation?! never any doctor have i had altercation's. They would not even send me a letter why. Dr raffoul screamed at me on the phone and hung up. Told me to never come back to his office and i would not receive a return. Insane. No doctor with this abrupt attitude should be practicing. Putting all patients in harms way! no patient should be treated this way or remotely under the care of a doctor or practice, that just removed all your teeth! this was a huge ordeal. I just fought cancer for 9 years. Never was i treated this ill. Even the chemotherapy and radiation was wicked. Never was i treated this way!
again i have been patient and self taking care of the pain in my mouth. This will not go away. Until i am able to seek again a new dentist to take care of me. I am sorry, i do not have a million dollars to resolve this monetary issue. Ethically, aspen dental did not uphold the guarantee or my care! my gums hurt. I just want to be normal as can be again. Eat and not have sore blister gums everyday and bleeding cheeks from the off bite of these dentures. When i speak or try to eat. My cheeks begin to bleed. My gums are scaring me. That there is infection and will go into my jawbones? then what happens? i lose all continuity to my jawbones? please help me. I am in despair. Can not believe this even happened. My family, employer and friends all stated i should seek out legal help when this started. I am trying to resolve this civilly so i can obtain relief and get back with my life. Omg! no one told me this was going to happen. But it did. I care. Do you?
thank you!
please help me!

n duan knapp
[protected]
[protected] x4004 work please call me
[protected]@aol.Com

Well this office manager John is a liar and a hateful man especially to a woman but i stood in his face and told him he is a liar not whst he promised my husband and my son and they still are h aving problems tried to go to a different aspen thinking the payment arrangements goes to all of them dont to be told they cant touch another dentists patient, so my husband had to go back to Cleveland Tn. office because they were paid 4000.For unsatisfactory work and was told 100%guarantee or money back but that aint true my husband and son are very discouraged and cant affor derived to go anywhere else as they have to make these payments or it will hurt their credit..They would like to eat with their teeth and talk right but its awful the way their done and no refund so they can go to a real dentist..These people needs to be shut down atleast Aspen in Cleveland Tennessee..Patsy L Calhoun

I went to have fillings done on Friday may 13th 2016 at the aspen dental office of Morristown! I was told these were the last ones to be done! After numbing I waited for at least 15 minutes or longer before they came back to start. This is all on my top front teeth! The dentist put wedges in between my teeth and done the work! I couldn't feel anything anything and assumed everything was great! But when I got to my job I had a lot of sensitivity and looked and seen that 2 of the teeth he worked on had chipped looked exactly like the little wedges he put between my teeth! I called immediately and got an appointment for May 16th but I got called into to work and they didn't call me to remind me like they normally do so I called explained it to them then I was put on hold where a woman named Kate talked to me! I explained to her what had happened and pretty much she said I was wrong and that he would have told me if he had chipped my teeth! Before my appointment I could floss all my teeth and had no pain but now I can't floss or do anything! Said I couldn't be seen until 3 weeks later while I have chipped teeth and in pain! Very mad and want my teeth fixed! I scheduled to see another dentist in my home town and go may 19, 2016! I hope that we can work something out cause I have literally paid aspen so much money and all u want is my teeth fixed

I called the office in Tarentum, PA to have a copy of my X-rays printed. When I arrived at the office not only were my X-rays not printed, they refused to print them because they said it would take too much time, even though there was enough time to print the copies before closing. I told them I had an appointment after they had referred me to see a specialist. They told me I had to come back on Monday morning even though I repeatedly told them my appointment was for that day. The woman at the front counter was nasty and not helpful at all, and I am very unhappy with their services.

I went to Aspen Dental to get a new partial and was told I needed to get all my teeth pulled and get upper and lower dentures. I followed the advise of the dentist and allowed the dentist to remove my teeth and got a temporary denture. I had to make multiple trips back to the dentist and was never satisfied with my temporary dentures. I never saw the dentist again after she pulled all my teeth. The assistants who I did see were not competent and could not resolve my complaints. The dentures I received never fit and they are not straight. I do not believe that all my teeth should have been pulled. I never had a problem with the partials I previously had. I believe the dentist wanted to make the maximum amount of money she could from me. I think she was more interested in making the most money she could and was not worried about my best interest.

I scheduled an appointment with Aspen dental in lady lake six months ago for my six month. I have received a few cleanings their but it has been difficult to get 2 in per year.I feel it is important for healthy teeth to keep them on 2 per year cleanings. I received an email to confirm my april 28, 2pm appointment, then I received a phone call to confirm my april 28, 2pm appt on april 26 i was left a phone message that they would need to reschedule as 2pm was the office lunch hour
I returned the call and they informed me that they earliest they could get me in for a cleaning was Dec 5. at 2pm ( do you believe that) What I said, this is too far off to keep with good dental hygiene. So sorry they said that is the best they could do, )even though it was their error. we can add you to our wait list theysaid, i ask how long is the list she said well over 2 full pages YIKES. I suggested maybe they have a list just for patients that have been rescheduled due to ASPEN'S error or fault, her response, we can't due that mam that wouldn't be fair! Seriouslu, this is a very unorganized dental office, I'll find someone who wants payment for an easy 30-45 minute routine cleaning

I will never do business with Aspen Dental. "Jason" the office guy is the most incompetent person I have ever dealt with. The dentist Dr. Park did nothing to make me feel confident in this establishment. I was given a dental plan that was $4, 000. I was told by "Jason" that my insurance wouldn't authorize the extractions for 6 months, and that I would have to break the work up into 2 visits 6 months apart. The first visit didn't include the filling I needed (which is the reason I called them in the first place). He said they would do it on the second visit. Because the dentist would want to do the extractions and fillings together. So now "Jason" knows more about what I need than the dentist? And now I'm supposed to wait 6 months to have a cavity fixed? On top of that I was given an invoice for the first of 2 visits of $1297 for extensive cleaning with my insurance covering $225. The patient responsibility was $1072. I asked "Jason" what percent my insurance covered and he replied 70%. I looked at him and said $225 is not 70% of $1297. He said he would have to call "IT" and see if there was an error. What does "IT" have to do with dental work? Right then I knew that this place was a bunch of scam artists trying to milk unsuspecting people from money they didn't need to spend. I cancelled my appointment and contacted Northeast Delta Dental (my insurance provider) and they verified that they would have paid 70% of the $1297.00 for the advanced cleaning. They recommended I contact the NH insurance commission to file a complaint, which I will do. I am sure they will be interested to see the invoice I was provided. I am also going to contact the ADA. I will also make sure everyone I know never sets foot in that awful excuse for a dental practice!

Bad business alert! Do not go to aspen dental in cookeville. What a racket. I only made a late appt there because i started a new job and my regular dentist closes at 4. I have had issues with one tooth for months. My regular dentist had just put a temp crown on it and told me that if i had any more issues, it would just have to come out. So, i called aspen and told them my long history. The lady was really nice and verified my 5pm appt in about a week. Great! I wouldn't have to miss work! I specifically told her i needed an extraction and that i had insurance and could pay the difference. I wanted an appt sooner if they could get me in. She put me on hold a few times saying she was talking to the office manager about putting me on a wait list to get in sooner because i was in pain. She said i would be called if they could get me in. So, today i go in. They give me literally about 15 x-rays. I questioned that saying i really didn't need all that. Company policy! They say. All new xrays for new patients. O.K... Then i was taken back to the chair and a dentist looked at the xrays. I told her the temp crown had already popped off and that i could take it off. She said yes and looked at the tooth for about 3 seconds. She then told me to put the crown back on. Huh? I asked why because they were going to pull it. She said no they weren't. I said i made this appt for that reason and she left in a hurry. The office mgr came in and held out her hand. "let's go up front and discuss costs and scheduling." i asked why. I am at my appt to get my tooth fixed. Oh no...This was just a new patient appt. We argued. I said if i had to come back for another appt i may as well go to my regular dentist. She said she could pull the phone conversation when i made the appt. I called her bluff and asked her to pull it up right then and let's all listen to it because i was very specific about why i was coming. She said that was a call center and they don't have anything to do with it. I said they? It's you. Your company. She said they couldn't just schedule to pull a tooth because the person might have health issues or the root might be up in the sinuses. I asked isn't that why i filled out the health history and they took 14 x-rays? She said they weren't extracting it and that they already had someone in for an extraction. It was too late in the day. I told them they had better not send a bill for those uneeded xrays to my insurance. I left and said i would never go back. Here i am, tooth still in, in pain. Arg!
I should have heeded the horrible reviews but didn't see them until today. Unless you want to be out lots of money for multiple appts to take care of one issue and mutiple xrays for which they can charge your insurance, and you want to be lied to and strong-armed, then avoid aspen dental at all costs.

Aspen dental is the major Solstice Dental Plan carrier. Solstice provides a fee schedule with everything spelled out in costs. It all seems fair and straight ahead. The problem is that Aspen Dental says that you need all the most expensive procedures and refers you to out of network providers at higher costs. For example, I had an abscessed bicuspid and needed a root canal--Solstice says $390 for root canal. I was instead referred out and they wanted $998 for a root canal with Solstice. They then said I needed a deep cleaning instead of a regular cleaning. Cost is free with regular and $400 after Solstice. My gums are not bleeding and I floss every day. Solstice Dental Plans when using Aspen Dental are useless as they work together to crank as much money as they possibly can from the patient. I ended up having to have the tooth pulled---Solstice says it will cost $70, it cost me $120 after I talked them down from $140. These two companies are in collusion to take your money. Be smart and invest it elsewhere.

New Patient 1/10/2013. Extractions with (iF/iP
Impressions 01/10/2013. Impressions for surgery
Surgery by Dr. Mirande 1/23/2013 extract and deliver.
(4) Additional visits Thru 01/23/2013 to- 07/25/2013 Adjustments
#3- Root tip ext 08/01/2013 Patient
8/23/2013 Wax try for Perm
Delivered upper Dentite [protected] Patient Left Satisfied.

Patient Returns 12-04-2015 Adjustment
(6) Additional. Visits Thru-12-16-2015 To-01-13-2016. Adjustments
The reason for the 2 year time spand is because I was hoping that none of the original staff wad still there.

While Dr Mirande was extracting one of my teeth he became extremely frustrated and became very aggressive and I told him that he was hurting me (my neck). If. I remember correctly he left the room I'm thinking to probably regroup.
Here is my contact number if you need anymore information please feel free to contact me.
[protected]
The information that I have given you is from the patient information sheet given to me by Aspen Dental.

I'd luckily been warned by a friend about going to Aspen, and after my new patient exam the warning turned out absolutely correct. The good - the staff were friendly, competent and quick at their jobs. If it weren't for the bad side I'd be happy to be a regular patient there. The bad - Aspen is a sales mill. They're car dealership sneaky. My friend warned me that they would try to slip in charges. Here's how it goes. The friendly dentist and assistants give you a free exam and tell you that when you come back for a cleaning, you'll "take home an electric toothbrush, special toothpaste and rinse". They avoid saying that it costs extra. They put a screen in front of your chair so you can see your x-rays, but also so you can see any alarming things about your teeth being typed in to help upsell the products. Then you wait, half an hour in my case, for the office manager to schedule your appointment and sign your bill. This is where it gets car dealership. (Watch the small similarities - a professionally dressed person takes you to an isolated office full of "relax-triggers", thank you cards from satisfied customers, photos of the salesperson's family that face only towards the customer, not the salesperson. This office had the thank you cards.) First, I was shown only the total of the charges and was asked to sign and if I wanted to put anything down. I asked how much the toothbrush was that the assistant had mentioned. She said $150. I was expecting this from my friend's warning and asked to have it removed. She agreed easily, then tore the overview bill in half with a barely concealed look of irritation. It's an unsubtle tactic designed to put the patient off of asking to have the bill changed again. I asked for an itemized bill, and watched her carefully tell me I had to sign first before she could print it, which is preposterous. Trying to lock you in before you can see the charges, right? Her computer screen is kept turned away just enough so you can't see what's being done. I hadn't given my credit card and already said I wouldn't pay until the actual cleaning, so I figured sure, why not. I signed, looked over the bill, and spotted the $30 stannous rinse (mouthwash) and $29 neutral sodium gel (toothpaste). Also, they'd showed me the same pamphlet twice about oral cancer screenings but never asked if I wanted it - sure enough, $70 oral cancer screening on the bill. I also noted that the toothbrush and rinse come entirely out of Patient Responsibility, not insurance. At this point I knew I'd never be coming back so I said nothing and left. In short, insist on seeing your bill before you sign or give any payment, because they will try hard to sneak about $279 of unnecessary extras into your upfront payment. Or go to another dentist.