Aspen Dental
reviews and complaints

Hey Colleen,

Your previous (& probably old dentist) did not have your best interest at heart if your teeth were cleaned without an examination & actual diagnosis. Let me guess, no one even measured your gum depths at your previous dentist either (another sign of inept care). The aspen dentist walked you to the desk to probably increase the level of customer service for you instead of passing you off to some lackey. Wow, you really are ignorant. I bet you probably also think your insurance company is looking out for your best interest as well when they say they will not pay for expensive treatments but only the silver fillings & basic cleanings. Keep following the rest of the herd little lamb.

Colleen,

I’m very sorry to hear about your frustrations. We strive to make the billing and insurance process as smooth as possible. I apologize that this hasn’t been your experience.

Would you be willing to talk in greater detail to our Patient Satisfaction group to see whether they can help? They are a team of specialists based at our Practice Support Center in Syracuse and is trained to help resolve these types of issues.

They can be reached at [protected] or patientservices@aspendent.com.

Thanks,
Allie

Aspen Dental opened an office in Columbus Georgia in September 2013. I am in the process of getting a partial, When they pulled the 2 molar's I was told the partial was 500.00 plus almost 400 for pulling the 2 teeth. I had already paid in full for the teeth that were pulled before they pulled them. After the 2 teeth were pulled I was told the bill was now a 1, 000.00. I said that can't be right, they were going to charge me 500.00 for a temporary ( that I could not have used as the jaw bone was showing ) plus the 500.00 for the partial. I told them no one had mentioned charging me for a temporary that I could not use. The charge for the temporary was removed, then they made it for the next week to make a mold. I called 2 days before to cancel as my mouth was too sore and had to almost argue with the girl to cancel.
. When I did go, the Dentiist told me I need 2 months to heal before the mold is done. I got my visit for June 10 on a card they give you/. Now I am getting letters telling me to make my appt. I called and was told that I am not scheduled for another visit There is also a sharp piece of tooth that was left that has to be removed.. I am getting a a lot of doubts about the place and it is aggravating.

I went to aspen dental 12/08. I had a tooth extracted and was fitted for a temporary partial. One of the clasp had to be cut off because it did not line up with my teeth, one tooth on it had to be cut down it was nothing like my original tooth. After having a cleaning, my permanent bridge fell out.nothing to hold the temp. partial in. I went in and asked them to cut off the existing clasp sitting in my mouth attached to nothing. They had no one to do this. So I went home and removed it myself. Upon getting fitted for a cap it was discovered my tooth that was extracted was not completely removed. They had to remove the rest of the tooth. I did not even get a "sorry about that". I was notified my cap was in, low and behold it didn't fit. I have notified the BBB and will be seeking out a lawyer. Stay away from Aspen Dental.We need to file a class action law suit.

I went to Aspen Dental on Illinois Road in Fort Wayne Indiana on 11/28/08. This was my first visit, I decided to try Aspen Dental because it was close to my home and my other dentist was clear across town. My appointment was for 10:00 am. I filled out my paper work and wait for about 25 minutes. I was going in for a cleaning however was told that i would have to get x-rays first and then come back at a later date for my cleaning. During the x-ray process i was hit with the x-ray machine several times and it was even dropped on my clavicle bone. After the x-rays I was taken to a room and told to wait for the doctor. In the room beside me a lady was throwing up non stop. Why would anyone want to hear that. Her husband was in the room with her and was telling someone on his cell phone that she was very sick due to getting an infection after having a crown done by Aspen Dental. I thought maybe this was a bad choice coming here. I waited and waited, 30 minutes later the office manager came in and told me the doctor would be in shortly. It was now 11:30. I asked her if shortly meant 5 minutes or 30 minutes. She said she wasn't gonna lie to me and it was probably not going to be 5 minutes. She said she knew I was probably upset because I had to listen to the poor women in the room beside me throwing up but they did not have any other rooms to put me in. She asked me if i would like to reschedule. I told her no, and that i would just go to the dentist i have been going to for years. She told me she understood and there would not be any charge. This was the worst experience ever. I have been sure to tell everyone how awful my Aspen Dental experience was and I will continue to tell everyone.

My poor experiences with this company occurred over the course of 2007. I finally was enrolled with dental insurance, so I picked a dentist and went for it. They priced out all my work to be a little over 1500 dollars. And signed me up for care credit without fully explaining that I would be billed by care credit before any work was even done! So that was the first issue. Then finally I began having work done...and the trouble REALLY begins. I went for a routine cavity filling, the guy drills into a tooth i never even felt any pain in, and stops after a minute and says that the cavity is too deep and that I need root canal! WHAT?! So he put a temp filling in it and sent me on my way, it fell out that night and I still have not been able to have it fixed. The next time I went I had extreme pain in a tooth that I know needed to either be pulled or have root canal. I couldn't afford a root canal and asked them to pull it. They refused to pull it and did a pulpotomy to "hold me over". Well, the infection never went away and the reason I wanted it pulled was because I was losing my coverage soon due to an upcoming move. I called to say that it hadn't worked and the woman I spoke with told me that they had told me I needed a root canal and this was just a temporary fix. It wasn't a fix at all! She got an ear full from me and I haven't called back since. On top of the bad service, the people who work for aspen dental are not compassionate or understanding of any fears a person may have of the dentist and made me feel childish and stupid for having trouble with that, when on their website they claimed to be very understanding of that sort of thing. My suggestion if you are looking for a good dentist, use the tried and true word of mouth method to find one, because people are honest about service when it comes to someone working on their mouth!

I came in to have my teeth pulled because of periodontal disease and they said they would not pull my good teeth only the damaged ones. They said they could fill the ones with cavities and put crowns on, and make and upper and lower partial. I only have 3 upper real teeth, and wanted dentures for the top. But they insisted that they would not pull the good teeth. Isn't it my choice since i will be paying for them. I think they just wanted to do all the fixes so they could charge me more money. I have a temp bottom partial that I can wear but have to remove to eat cause it pops out as soon as i bite down. But this is the only dentist that my insurance will pay for. What a pity.

I went to see a Dr. at Aspen dental in Waterford CT. After giving them a lot of money and not getting any work done I tried to go to another Aspen office to get the work done. I went to the office in Lisbon CT. I went in they did a whole new exam and charged me even more money since the two outcomes were not the same. I went for a series of appointments to get my dentures made before I had my teeth pulled. On the day I got my teeth pulled the Dr was an hour late and then she pulled out the wrong bottom teeth. It has been 4 weeks and they are still making me the right bottom denture since I now have different teeth than I was supposed to and I have been walking around without bottom teeth in the front.

The whole office lies and says it was because they were bad teeth well someone could have stopped and consulted me if that were true I think the Dr didnt look at her notes and just started pulling.

I have used Aspen Dental in Waterford for a few years and they have done 'ok' work, but nowhere near as good as Bridgeworks in Groton. The only reason I went to Aspen was they were one of the few places covered by my insurance. Anyways the problem I have with Aspen is they make it difficult to go in and get work done without always playing above and beyond what insurance pays. Even when they do agree you come in and find out they scheduled you for the extra work anyways. If you refused they will give you a 'tell it to the hand' attitude and to just go away and reschedule for another day. Of course scheduling with Aspen is a very time consuming process because you have to more than meet them half way and deal with arm twisting with the work they want to do. Bottom line, if you are not ready to pay all kinds of extra money to get work done, expect decent customer service, and don't like people wasting you time -then don't go to Aspen dental.

I called Aspen Dental in Concord NH to get an emergency appt for a broken tooth. They did fit me right in the next night after 5pm. When I got there they took me back for x rays and then I moved to another room. The dentist came in, looked at the xrays and then my tooth. He said that should hurt since the nerve is exposed. The hygenist then took me up from to speak with the lady in credit. I was confused, I made the appointment because I was in severe pain, I was already in the chair- fix it or pull it. I sat with the credit lady and gave her my insurance info and she gave me the cost, I said fine and can I go back now? HA HA! I had to make an appointment. I almost fell out of the chair. At this point, I was in tears. They gave me an appointment for a week laster, I expressed to her my disbelief at this whole procedure. She replied with it simply being the policy. I was able to get the appointment moved to to two days later. The tooth was pulled and I was charged a higher rate, but what do you do when you are in agony, looking at the chair and the dentist that will fix ti all for you? You pay it. The free cleanign and xrays were charged to my insurance. Complaining to Aspen Dental doesn't help. The policy is that if you have insurance, you pay, if you don't have insurance, it's free. I asked if I was better off not giving my insurance information. No response to that from them. Absolutley horrible company to deal with with.

I went to Aspen Dental back in April 2009...the service was terrible. The dentist who performed the evaluation on my teeth was nothing but a high minded arrogant buffoon. The office I visited is located in Mayfield Hts., Ohio...I will never again go to that office, neither would I ever recommend anyone to go there. I would never again let anyone with the attitude this fool had do any work on my mouth again...he just plain old did not know how to talk to people. I don't see how they let him continue to practice dentistry!

my lawyer told me to have no contact I tried that route already.

I’m very sorry to hear about your recent experience at Aspen Dental. We strive to provide all Aspen Dental patients with high quality denture and dental care service in an atmosphere that is welcoming and respectful, and I apologize if your visit did not meet those expectations.

We have a team of Patient Satisfaction Specialists who would be happy to try to address your specific concerns. This team of specialists is based at our Practice Support Center in Syracuse and can be reached at [protected] or patientservices@aspendent.com.

I’m very sorry to hear about your recent experience at Aspen Dental and that your calls to our emergency line were not returned right away!

We strive to provide all of our patients with high quality denture and dental care service in an atmosphere that is welcoming and respectful, and I apologize that your visit did not meet those expectations.

If you would like to share your concerns with our Patient Satisfaction team, and see how we can help you resolve any remaining issues, please call them at [protected] or e-mail them patientservices@aspendent.com.

Thank you

we were a little slow we have done paid the money up front so we are hooked lined and sinker-ed

I’m sorry to hear that you weren’t satisfied with your recent experience at the Hamden office. Aspen Dental doctors are focused on providing comprehensive care, which means that we not only want to address any immediate problems that may cause pain or discomfort in the short-term, but also recommend dental treatment for long-lasting good health.

Would you be willing to talk in greater detail to our Patient Satisfaction team to see whether they can help address your specific concerns? This team of specialists is based at our Practice Support Center in Syracuse and is trained to help resolve these types of issues. They can be reached at [protected] or patientservices@aspendent.com.

I’m very sorry to hear about your frustrations. We strive to make the billing process as smooth as possible for every Aspen Dental patient and apologize if that hasn’t been your experience.

Would you be willing to talk in greater detail to our Patient Satisfaction group to see whether they can help? This team of specialists is based at our Practice Support Center in Syracuse and is trained to help resolve these types of issues. They can be reached at [protected] or patientservices@aspendent.com.

I’m sorry to hear that you weren’t satisfied with your recent experience at Aspen Dental. Our doctors are focused on providing comprehensive care, which means that we not only want to address any immediate problems that may cause pain or discomfort in the short-term, but also recommend dental treatment for long-lasting good health.

If you have any questions at all please feel free to contact our Patient Satisfaction team to see whether they can help address your specific concerns. They can be reached at [protected] or patientservices@aspendent.com.

I’m sorry to hear that you weren’t satisfied with your recent experience at Aspen Dental. Our doctors are focused on providing comprehensive care, which means that we not only want to address any immediate problems that may cause pain or discomfort in the short-term, but also recommend dental treatment for long-lasting good health. This is why your doctor did not perform a cleaning on your initial visit, he needed to first examine your mouth and determine which type of cleaning would be the best fit for your needs.

Would you be willing to talk in greater detail to our Patient Satisfaction team to see whether they can help address your specific concerns? They can be reached at [protected] or patientservices@aspendent.com.

i went back again to aspen dental office for another adjustment.besides the cap that the dentist says once there made nothing he can do about that.besides they still dont fit .for $850.50 you think someone can do a better job.now for the other $2000 & some dollars i got 4pulled teeth.whoa i want to be a dentist.this is a joke. nice uh makes me want to smile.

I’m very sorry to hear about your experience. We at Aspen Dental really do strive to provide all of our patients with exceptional service and care, and we’d like to do whatever we can to resolve this problem.

Would you be willing to talk in more detail to our Patient Satisfaction team to see whether they can help address your specific concerns? This team of specialists is based at our Practice Support Center in Syracuse and is trained to help resolve these types of issues. They can be reached at [protected] or patientservices@aspendent.com. The team will respond to you as quickly as they can (within two business days of your initial outreach to them).

This kind of complaints about nothing are outrageous.

I’m very sorry to hear about your experience. We at Aspen Dental really do strive to provide all of our patients with exceptional service and care, and we’d like to do whatever we can to resolve this problem.

Would you be willing to talk in more detail to our Patient Satisfaction team to see whether they can help address your specific concerns? They can be reached at [protected] or patient services@aspendent.com.

I’m very sorry to hear about your experience. We at Aspen Dental really do strive to provide all of our patients with exceptional service and care, and we’d like to do whatever we can to resolve this problem.

Would you be willing to talk in more detail to our Patient Satisfaction team to see whether they can help address your specific concerns? This team of specialists is based at our Practice Support Center in Syracuse and is trained to help resolve these types of issues. They can be reached at [protected] or patientservices@aspendent.com. The team will respond to you as quickly as they can (within two business days of your initial outreach to them).

There are two reasons that I decided to get a new dentist. One is that of all the visits for dental work at the Lady Lake office, my file has been misplaced every time. Other patients in the waiting room that were waiting also had their files misplaced also. Not an organized office. The second reason is that my confidence in the dental services at Aspen Dental was always very low due to the stories I heard while living in Cleveland, Ohio, but two times while getting a cleaning I asked if the dentist can look at the tooth they put a crown on because after the permanent crown was put on in the Lady Lake office, I have been having pain on and off in that tooth. The Aspen Dental dentist said nothing looked wrong. About a week ago I went to an emergency appt. with my new dentist elsewhere, and the pain in my tooth was do to an infection in the tooth. I need another root canal on that tooth as well as the one next to it. Aspen Dental did not seem to care about my tooth pain, and the infection in the tooth they put a crown on. Now I get to pay another couple of thousand dollars. Yippee. So I switched. l

We’re sorry to hear that you weren’t fully satisfied with your Aspen Dental experience. Our doctors are focused on providing comprehensive care, which means that we not only want to address any immediate problems that may cause pain or discomfort in the short-term, but also recommend dental treatment for long-lasting good health.

If you have any questions or would like to discuss your experience with a member of our patient satisfaction team, please call [protected]

I also went to Aspen Dental as a new patient because of the initial exam and xrays being "free", however because I am familiar with Insurance and "hidden fees" upon going in for my first appt, (I Have Dental Insurance) I asked and demanded that the first appt was free...I was told, if you have insurance we bill the insurance company but if you don't than we don't. I demanded that they don't bill the insurance for my initial exam and xrays, or I wouldnt be using them, and they did not bill my insurance or charge me anything. I do think Aspen should disclose this to the customer, due to my reasons as I have a yearly max with my insurance and those "free" charges do apply to the max the insurance covers yearly...! I since have had extractions done and an intermediate denture made and put in...I am on week 6 and am hoping my permanant denture is made better than this intermediate one which from the beginning did and does not line up, and also is way to wide for my mouth, and pallett. Hoping I won't have to come visit this site again and make any complaints.

nddayle,

I just spoke with our patient satisfaction team and we are very sorry to learn about your experience. We would be happy to refund your money. Please just send an e-mail to findyoursmile@aspendent.com and we will follow up with you regarding the details.

Thank you,

Allie

Gave 1 start because had no choice.
DO NOT GO THIS PLACE !
Aspen Dental DESTROYED ME PHYSICALLY AND EMOTIONALLY.
And corporate doesn't even care, They need to be shut down.
For 1 year now i have had an infection, was told i had bone loss as i see others have been told.
I live in pain everyday, I was told 3 teeth had to be pulled that there was no other option for me, the doctor ended up pulling 6 of my teeth out, i was devastated i was treated awful in there, it was like being slowly tortured.
I went back with a bad infection the Doctor was so rude and didn't even bother to look at me.
I received bills which i have paid cash for what was supposed to be done (gets even better) when i went there I was told the office manager Mariela was no longer there and she took files and they still wanted me to pay even for work i never wanted or agreed on doing.
Since then and having fear of going to dentist now, I was in so much pain i went to 2 different dentist both told me i have No Bone Loss! One dentist told me Aspen is in the business of selling dentures and that's why they do this, this doctor suggested i get my files and xrays .. So i did and the day i went to pick all xrays and what was left of files I noticed all new staff, the woman at the Desk was trying to sell me to another doctor there (No Thanks) she told me the doctor who destroyed my mouth doesn't work at that office anymore.
Now i need to have surgery where they have to cut my almost 3 inches long do to bone fragments & root that was left in my mouth was also told that the infection i have can not wait and could be very dangerous. I don'thave the money for this surgery and to fix all the damage that was done.

I call corporate spoke to.a woman Julie who told me a woman Tricia would call me back and she never did..
Since i was even received a call back I guess I'm left no choice to take legal action just to fix the mess Aspen Dental did to my mouth.
Aspen does not care about people, all they care about is pulling your teeth out so they can sell you dentures that you don't need.

I cried when other dentist told me those teeth were wrongfully pulled and i have no bone loss like i was told.
I'm glad i have my xrays from Aspen Dental proof.
They have destroyed my face and my life, I still cry everyday over this.

DON'T DO IT!
I have issues with the nerves in my lower jaw getting numb since I had jaw surgery several years ago. The first time I needed a root canal after the surgery, neither my dentist nor I were aware that I wasn't numb and in drilling hit a live nerve. I cannot begin to describe the pain. My dentist was in tears and referred me to an endodontist who took care of my tooth very well. This endodontist has moved her practice to another city and I needed to find a new one. I explained all of this to the dentist at Aspen Dental in Estero and referred me to the endodontist in Ft. Myers. I was told I would have valium plus nitrous oxide to lessen my anxiety. When I was in the chair i experienced some things that caused rather than lessened my anxiety.
1. No nitrous oxide
2. The initial shot of novicain REALLY, REALLY hurt. I told the dentist and she, without compassion said, "It's a shot, it's going to hurt."
3. The second shot hurt as well. I knew my jaw wasn't going numb because I could feel the needle. Once again I was told, "It's a shot, it's going to hurt."
4. When the assistant put the dam on my face my nose was covered and I held it so that I could breath. The dentist told her to fix the dam so that I could breath. I'm no dental assistant or anything close, but isn't it kind of a no brainer that a patient should be able to breath?
5. While testing to see if I was numb enough, the assistant ran the suction hose over the gums under my lower central, lateral and canine incisors, which hurt. I told her to stop because I could still feel pain. Again I was told I was going to feel some pain. I know that suction shouldn't be painful so my anxiety level soared and right as the dentist started drilling I told her to stop and I got out of there like a bat out of hell.
6. My best friend was there to provide transportation. I started to tell her everything that had happened and the assistant tried to defend herself and told me to lower my voice. I told her I'd lower my voice when she stopped talking to me. She left and so did I.
My husband checked our credit card for our refund daily for the next two weeks. On work day I called Aspen to find out what was holding up my refund. I was told it should appear on next months statement. I told her we monitor our CC online daily to protect against ID theft and their credit should have been processed about four days ago. We received the credit within 48 hours.
I did have the work done at the office of an endodontist who is in practice by himself. My advice is to stay away from franchises and go to smaller practices.

I have also had issues with over paying my husband was charged $10 for his visit then when I had my visit a short time later they said I had to pay a bill of $29 before they would see me. I said for what they said my husband still owed $29. Why didn't they tell him that at his visit why are they telling me?

Another time they said my insureance would not cover my cleaning because it had not been 6mo yet they were wrong it had been 6mo and I had to make them pay me back for wbat the insurance did cover.

Do you know that Aspen dental is a member of the Better Business Bureau and will remain so unless people file complaints?
visit www.bbb.org/us