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2.0 27 Reviews

Asia Miles Complaints Summary

7 Resolved
20 Unresolved
Our verdict: When using services from Asia Miles with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Asia Miles reviews & complaints 27

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11:11 pm EDT
Resolved
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Asia Miles very poor customer service

I agree. I have been trying to call asia miles for the whole day. I was on hold for 45 minutes with their music on.. and then the line started to become busy. WTH!? I called them again and its been 30mins and no one is still answering. What is this? I am trying to think they are doing this on purpose! I just need to reset my password and email. But they dont even have that option on their website. They dont even show security questions.. Soo annoying!

VERY POOR SERVICE! I AM NOT RIDING CATHAY PACIFIC EVER AGAIN BECAUSE OF THIS! IM NOT EVEN A MEMBER OF THIS COMPLAINTS BOARD BUT BECAUSE OF THIS, I WANT THE REST OF THE FLYERS TO THINK TWICE ABOUT FLYING WITH AIRLINES CONNECTED TO ASIA MILES.

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r10
Toronto, CA
May 24, 2012 10:54 am EDT

ASIA MILES IS A BIG PIECE OF ###..EXCUSE THE LANGUAGE BUT THERE IS NO OTHER WAY TO PUT IT! I DON'T KNOW WHY THEY CALL THEMSELVES A COMPANY BECAUSE IT IS ABSOLUTELY THE WORST ORGANIZATION IVE EVER EXPERIENCED. I CALLED CUSTOMER SERVICE AND WAS ON HOLD FOR OVER 2 HRS! THAT IS JUST RIDICULOUS. AND THEN A WOMAN WITH A THICKKKKKKK INDIAN ACCENT ANSWERS ME AND SHE HAS NO IDEA WHAT I'M TALKING ABOUT. WORST OF ALL, SHE CUTS ME OFF WITHIN A MINUTE! WHAT KIND OF CUSTOMER SERVICE IS THIS. THIS COMPANY IS A COMPLETE SCAM AND WASTE OF YOUR TIME! FOR THOSE PEOPLE USING THIS REWARD PROGRAM, I SUGGEST YOU REDEEM YOUR POINTS AND LEAVE ASAP BECAUSE YOU WILL REGRET STAYING BIG TIME! ABSOLUTELY GARBAGE!

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12:52 pm EDT
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Asia Miles Accrual of Mileage

My son has been flying on Cathay Pacific since he was in his nappies. He is now a late teen. On two separate occasions, he took a BA flight from London to HK and return and duly logged his mileage IN prior to boarding. When I checked his statement, I found that the miles had not been logged in. A call to Asia Miles brought forth this amazing response. His "full name" was not on the ticket so therefore the miles were rejected. So his first name and last name is now no longer acceptable because he is flying BA instead of Cathay. We had no problems with this in the past and we are talking an average of 2 flights per year for 14 years. When did they change their policy? No one seems to know. So had I named my son "Krzysztof Andrzej Aurelius Bronislaw Radziwill Barynowski", would I have to put all these names down on his ticket? Surely not? How absurd. My son has already logged in his passport number on his Asia Miles membership form so what is the problem? Well here's the deal. If they make it such a bother just to log your miles in, you give up. Who on earth has this kind of time?

Furthermore, on 1st August 09 Asia Miles increased the cost of renewing your miles from US12 per block of 2, 000 miles to ... wait for it ... US$50 per block of 2, 000 miles. In short, a 4 1/2 time INCREASE in cost for renewing your miles and being a loyal passenger!

You have to hand it to them. They are in the business to diddle you out of your mileage and their loyalty programme does not encourage loyalty. I am a Marco Polo member.

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5:50 pm EDT
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Asia Miles Missing miles

Like many people on this website, we can only complain about the poor service of Asia Miles.
We bought E-tickets on internet at BCD Travel, Bremen, Germany. Frankfurt-Madrid-Miami-Santa Cruz (Bolivia) and back Montevideo-Madrid-Frankfurt with Iberia. At the airports the Iberia staff booked the miles on their computers.
As we looked on our Asia Miles account we saw only 3060 miles on it. First we tried to phone Asia Miles one week long... only a computer voice telling that they cannot connect to an operator.
We wrote them a email. They wrote back we have to send the original tickets or the boarding cards. We don't have any tickets because we bought E-Tickets on internet. We threw a few boarding cards away, thinking that we don't need them anymore.
THEY made a mistake and now WE have to prove that we really to took these flights... a bad joke.
After we read all the complaints about Asia Miles, we think that it is better to throw the Asia Miles cards away and stop wasting our time with them...

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raon
, PH
Aug 30, 2012 1:23 am EDT
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i need you email address please kindly send it, please to hear from u asap, ill send a registration of my boss. thanks a lot.

ComplaintsBoard
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3:24 am EDT
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Asia Miles Poor Customer Service

Asia Miles never ceases to amaze me with their poor quality of service.

Day 1. I called the customer service hotline to discuss an error in my status level. I'm not happy communicating with the person that answered the phone so I ask to speak to her supervisor. She puts me on hold for a long time and comes back and tells me "she" discussed the situation with her supervisor and that the supervisor is too busy to talk to me now and she can't change my status. First of all, I did not ask for "her" to speak with the supervisor but rather I wanted to speak to the supervisor. So I left my name and number and insisted she call me back. NO CALL.

Day 2. Basically the same thing. The supervisor was too busy at the moment so I insisted she call me back this day because no one called me the day before. NO CALL.

Day 3. Similar situation and the supervisor refuses to talk to me because she feels the issue is solved and I'm irate at this point and want to go to their office but they won't tell me where it is. I have never in my life been unable to talk to a supervisor at a call center.

Come on Asia Miles please...

You take your semi-monopoly status in HK for granted.

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r10
Toronto, CA
May 24, 2012 11:11 am EDT

SOOOO BADDDD OMGSS!

R
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r10
Toronto, CA
May 24, 2012 11:10 am EDT

WORST CUSTOMER SERVICE EVER! UNLESS THEY FIRE ALL THEIR CURRENT EMPLOYEES IN THE CUSTOMER SERVICE DEPARTMENT, THE COMPANY WILL ONLY GO DOWN HILL FROM HERE!

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marylondon
london, GB
Oct 22, 2010 1:40 am EDT
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Asia Miles - RIDICULOUS! Must work on a 'make sure the customer service is appalling so the customers will give up' basis. They have sapped me of energy I can not even be bothered to go into the details. Basically a con.

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Asia Miles Rejects Qantas econ flights
Richmond, CA
Sep 27, 2009 4:03 am EDT

My partner and I are going through the same grief with Asia Miles - after paying too much for two LAX - Brisbane - LAX tickets with A.M.'s partner airline, Qantas, we are now getting the same song and dance that we somehow bought 'Q' category tickets - which have been rejected by Asia Miles. We bought our tickets through a major North American travel site and NOWHERE - including our e-tickets and boarding passes - is 'Q' mentioned (!) What a scam! We bought these tickets in good faith almost a year prior to departure hoping to collect Asia Miles and could easily have flown ex- Vancouver with Air Canada and collected 15, 000 air miles each. Not only that, but the seat configuration on a Qantas plane - similar to both B.A. and Cathay Pacific - is so tight that it's very uncomfortable and borderline criminal. I had to read my newspaper side saddle and luckily my (also tall) neighbour managed to secure an empty seat 6 rows ahead after complaining to a steward prior to takeoff. Yes, the wine, food and service was good BUT after this we will never fly Qantas again - for we could have flown with Air Canada directly from Vancouver with more leg room and saved $750 plus accrued our air miles. Bah, humbug!

Janos Bergman
Richmond, BC, Canada

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Chandan Malvankar
, IN
Jun 24, 2009 12:28 pm EDT

I too recetly faced a problem with Asia Miles.
I did not get the reward points because I travel on some ineligible sub class. But this subclass is not mentioned at the time of booking tickets.
Details or on my blog at the following link:
http://thelogofmylife.blogspot.com/2009/06/review-on-asiamiles-rewards-scheme.html

Chandan Malvankar

ComplaintsBoard
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8:30 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Asia Miles - Asia Miles - Poor Customer Service

Asia Miles has the worse customer service out of all the airline loyalty programs in the world. Their phone system and website are not user friendly at all. I understand they are trying to make their customer to do everything online, but if they are making their website so not user friendly, people will have to end up calling or emailing them. (Oh, there'...

Read full review of Asia Miles and 10 comments
ComplaintsBoard
T
12:00 am EDT

Asia Miles Poor service!

I had my travel wallet stolen. All other travel loyalty programs were pleased to provide replacement cards to encourage my continuing use of their services, except for ASIA MILES, which required a payment of $20 or 2,000 miles to replace my card. (And unlike other programs, production of the card is necessary to claim many rewards or to earn miles.)

Moreover, Asia miles expire regularly even if you are an ongoing, regular earner of the miles. This is in sharp contrast to every other loyalty program that I know of.

Their anti-consumer attitude amazes me. Stay away from Asia Miles. I know I will in the future.

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susansss
, US
Oct 26, 2019 6:46 pm EDT

Diana Tulagan of your asiamiles call center in manila, is just about the most unhelpful person. she makes me feel like I am bothering her.
all I wanted was to check flights to London using mileage.
she was unfriendly, impolite, and has no sense of service.
people like her don't belong to your organization as they give asiamiles a bad name.

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HK Angry customer
, US
Aug 19, 2019 8:32 pm EDT

Extremely terrible customer service. Most of the call center staff are extremely unhelpful and full of attitude. Living in Hong Kong with Cathay having little/to no competition makes it worse. They charge 5 star premium rate but offers inferior product/service/flight food. What a disgrace!

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Begoña Montoro
, US
Nov 01, 2018 12:40 am EDT

It is impossible to make use of the Asia Miles for trips that are not destined for China. It's a lie. If you try to make a reservation they leave you on the waiting list until you get bored because they lie and they do not tell you that you can not travel with the miles but paying the entire plane ticket

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Joy Soontit
, US
Aug 25, 2015 10:26 am EDT

Asia Miles, my membership # [protected], I have sent multiple emails and called the toll free numbers to redeem my flight rewards that are expiring, but you and your customer service is not giving a reply. I wanted to redeem a RT bus ticket and a lounge entree when I am in Hong Kong. 16 000 miles will expire on the 31st of October, Please get in touch with me ASAP about my request.

Thank you.
Josefina Soontit, email hibokhibok@aol.com. I will have a copy of all my communications with you so I have proof of your poor customer service.

ComplaintsBoard
D
12:00 am EDT

Asia Miles Mileage reward never redeemed

Don't trust asia miles reward program, in last six years i could never redeem asia miles , most of my points got lapsed due to time factor. They hardly have any allocation of seats for this reward program, it is a mere scam

Please note that asia miles reward program is attached with flying cathay pacific.

Always get your mileage listed with other programs, but don;t trust this china based airlines.

I called them many times, wrote them many times, tried to redeem award but till today i am not successful, every time their reply is "all flights are booked" even when it is asked few months in advance.
I complained their head office in hongkong-china, but no favorable reply, same answer.

Beware of asiamiles/cathay pacific air mileage program.

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L Py
, US
May 14, 2023 5:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

not one ever answers the customer service hotline, I waited for 60+ mins

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jianqing
Edison, US
Sep 04, 2022 6:37 am EDT

Cathay Pacific and Asia mile website for membership log in had problem since 8/17/2022.

It showed technical problem for weeks now.

Wendy

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Manson
,
Sep 25, 2007 12:00 am EDT

I claimed my gift in Asiamiles (www.asiamiles.com) program and they said my redeem gift has to be collected in other country which I am not a resident there. This is ridiculous and a trap to us to forfeit my points

They refused to refund the points to me. This is absolutely a rip off.

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