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Art Van Store / poor service

1 United States

My wife and I purchased an Entertainment sectional back in August 2005. The salesman asked us if we wanted to purchase the fabric protection for the furniture. At first we told him that it would not be needed as food and drink are not allowed in our movie room. He pressed the issue several times, each time we turned him down. He then asked if we had any pets. We told him that we owned a small Beagle, put that he was not allowed on the furniture. The salesman then went into a long speech on how the fabric protection plan was great for pet owners because if the animal gets any stains on the fabric that we can’t clean Art Van will send out their specialist to clean it, if they are unsuccessful Art Van will replace the piece for free. This is completely untrue. This past month my son accidentally scared our dog, who then jumped on the sectional and urinated. When I called the store to find out what my options were, I was informed that the fabric protection only covers stained caused by human sources, so they would not even attempt to clean it. As for replacing, that to was out of the question. It appears that between August of 2005 and March 2006 the item has been discontinued. Art Van is however trying to contact the manufacturer to see how much it would cost to rebuild the piece……It’s been 3 weeks and I have yet to hear from them. I have spoken to the store manager about the fabric protection, and it was a big surprise to him that the plan only covered stain caused by humane sources. However, he could not refund my money for the plan. (That was not a big surprise to me.)


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