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Applied Bank FKA Cross Country Bank / not reporting correct info on my credit report

1 CA, United States

My name is Rachel Tucker, and I had a card with Applied Bank fka Cross Country Bank . and They offered me a settlement on the account. I agreed with the offered and I was told it would be paid by settlement and the account would be closed with a balance 0. They took my money and and now reporting as closed balance due 391.00 Closed.
Mo. Payment
Close Account Details Past Due $391.00
Payment Status Charge-off
High Balance
Limit $500.00
Terms Revolving
They did not report anything about paid by settlement. So it can move over to paid section. I did report this incorrect info to credit board and is waiting for a full investigation on this company. When I call regarding this matter I was told by applied bank, they had to look up the word settlement. I also have the letter that was sent regarding settlement and is getting the letter from collection agency stating I paid and the account is closed due to setttlement.

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