I don't know if this is legal, if it is something needs to be done. I admit my account is pretty well...
I don't know where to start!!! A couple years ago I had applied and received a credit card from Applied...
I foolishly have a credit card with Applied Bank, never investigating it before I got my card. I have had the account for a couple of years now and have ALWAYS made my payments on time. Recently, due to no error of my own, Applied Bank claims to have received one payment of mine 4 days late and they are now charging me $180.00 over and above my last ON TIME payment to this account!!! I called to speak to customer service and was told although I do have an excellent payment history, there is nothing they can do. They want the $180.00! This Bank is getting away with ROBBERY!!! Stay away from Applied Bank!!!
I recently contacted you in regards to account number [protected] on or around March 20th 2008 in regards to the current status of my account. I reached a representative to whome I explained my current situation.
Credit Limit Available Credit Days in
Billing Cycle Billing Cycle
Closing Date Payment Due Date Amount Past Due Minimum Payment
$1200.00 $- 263.00 29 03/2/2008 03/27/2008 $210.00 $347.00
I spoke to the representative about the current status of my account being past due in the amount of 210.00 and a minimum payment due of 347.00. The representative that I spoke with on that day enrolled me into a program that Applied Card bank had known as a hardship program. Under the agreement that the representative enrolled me under the situation was stated that starting April 16th the amount of 100.00 dollars would be withdrawn from my account. Subsequently on the may 16th, and on June 16th consecutively that a payment would be withdrawn from this account.. According to your website you have received 2 of the three payments as shown below.
Payment Post Date Amount Method
05/16/08 $100.00 MULTI CUST SVC PYMT
04/16/08 $100.00 MULTI CUST SVC PYMT
As these payments were being processed to get my account up to date according to the representative advised me that only one charge of 12.95 for the first payment would be charged along with a suspension of any over draft or late fees for the months of march April may, and June that would normally be assessed would not be charged to the account and at the end of the three month period my account would be satisfied as up to date.
I kept receiving letters, phone calls and emails about my account not being up to date so around may first I check with my online account access and found that after my payment was received I was charged a over the limit amount of 35$ and a late fee of 35$ on 3/2/2008 and on may 2nd 2008 after payment was made and after a verbal agreement was reached with your representative a month prior. Wondering if there was a mistake in my account I called into your customer service line at [protected] I explained to the representative the situation as explained above and they advised me that after the program was completed that all the charges would be refunded. This was not acceptable because so I requested they be removed so that I have an accurate reflection on my account because along with the payment and the fees which would still accrue interest at the 29.00% interest rate and the representative is not able to answer so he transferred me to a manager the manager advised me there was nothing he could do and he would submit the issue to the correspondence department for review and someone would get back to me with in 24-48 hours
After this time I had not received any communication regarding my inquiry and so I contacted Apllied card bank back at the same corresponding number. I spoke with another representative who again could not provide me any additional information so transferred me to another supervisor who placed me on hold while she communicated with another line manager about the current issue with my account. The supervisor advised me that since my account was not enough payments passed due that the original representative that set me up on the hardship account had no write to do that because the program was still in a testing phase.. but that since the original agreement was made that she would talk with her direct supervisor or director and that they would get the account balance were it was suppose to be. She provide name and extension of herself and direct supervisor which I can supply upon request.. After a couple of days with again no communication I called back and was giving the same information that it was a mistake on there end and they would rectify the situation. And that there is nothing they can do at the moment about the current fees. I called back several more times being transferred to a number of departments where no one could provide me a resolution to the issue above. If upon request would like documentation on the phone calls made I can supply a phone bill because of the long distance number being called and the exact amount of time on the phone trying to come to a resolution.
I called again one more time today May 22, 2008 and spoke with a supervisor who said that they would not honor the original verbal agreement made because the representative that made the arrangements was not authorized to make them. So I again advised them of the situation and advised that I have been completely accountable for my part making my payments when requested and asked again for the 4 356$ fees to be removed and have my account reflect a current amount of 1347 dollars as originally agreed. And that I should not be punished or made to pay more because applied card bank could not keep the verbal agreement that it originally made instead the supervisor said she could enroll me in another hardship program where I would pay an additional 6 months of 90 dollar payments an that I would again not be charged late or over the limit fees and that my interest rate would also be reduced to 22% this is unacceptable
Like a fool I accepted this card. I paid my payments until I got sick in February of 2008 and contacted them. I explained to these people that I was disabled and with their protection policies it should cover the charges. They charged me outrageous fees for late fees and for anytime I used the card. Also they charge a monthly fee of $10.95 regardless if you use it or not.
I tried to cancel the card and told them I would pay them when I was able to return to work and they do care. I have been harassed by them and I am only behind on one payment. Then they charged $32.00 for being late after I notified them. I have pneumonia and I am disabled anyways. I draw Social Security benefits and I owe more than the card even began with. Every week they charge more money.
This is the worst company I have ever seen and should be checked into.
I used to work for Applied Card Bank/i would happy to talk to any lawyers suing ACB for predatory lending.
My experience with them began in February of this year and ended pretty abruptly when I found out the truth about Applied Bank. This is, in fact, the very same CROSS COUNTRY BANK that ripped off THOUSANDS of people and caused headaches for many more.
I fell for an email ad that came through asking me if I wanted to apply. I was told I was 'pre-approved' for a special offer. This was nothing more than a scam. The application was simple and all seemed well at first... I filled it out and was approved immediately. Then I got a sickening feeling in my stomach like something was VERY wrong here. So...
I began to do some digging online and ran across the very company that Cross Country Bank had used to harass and degrade consumers: Applied Card Services. So I called Applied Bank and was told that it was a mistake and they were not Cross Country Bank, they had nothing to do with Applied Card Services, blah blah blah. I called the PA Attorney General's office and sure enough... the man on the other end, who did not give his name, told me that they were ONE IN THE SAME and that the AG's office will soon be filing a lawsuit against this company for deception and attempting to gain an injunction against them to stop them from ever doing business in PA again.
Eventually, I also found the REAL terms of the card I applied for: 29.75% interest rate... charged from the get-go. The fees begin the minute the card is printed --without you having to activate the card. There is no grace period on new purchases -- you have to pay interest right off the bat. There are two fees. One is a $50 fee charged for issuing the card to you. The other is an astronomical $100 annual fee. And the card only has a $350 credit line. This is the biggest rip off on earth if you ask me.
I called Applied Bank and told them I wanted to cancel. They told me that I could not cancel, and that I was stuck with the card because I asked for it. Then the person I spoke with hung up. I called again, said I wanted to cancel. The person became indignant and began using obscene language, then hung up. The third person I spoke with did cancel the account. Just to make sure though...
Caveat Emptor... Buyer Beware!
Stay away from this Bank card... They charge you $100.00 for an increase in your credit account... My wife...
They charge $10.95 monthly fee plus $6.95 to pay online. If you are late the charge is $35.00 the over the limit charge is $35.00. they cashed my check for $8.00 instead of $80.00 so they charged me $35.00 late fee as well as a $35.00 over the limit fee. They told me they cannot refund charges you have to submit in writing a complaint but until then you have to pay your monthly bill plus your late/over the limit fees or you will be charged the next month $35.00 late and $35.00 over the limit. If the dispute is in your favor they will refund the fees bu need to pay them because a dispute can take 10 business days. I would steer clear of this credit card scammer.
APPLIED CARD BANK IS TRYING TO SCAM ME. READ THIS TO FIND OUT HOW CROOKED THEY REALLY ARE.
In June of 2007 my account with Applied Card Bank was referred to NCO Financial, a collection agency. NCO Financial, acting as the legal instrument of Applied Card Bank, negotiated a settlement agreement that was agreed upon by Applied Card Bank and myself. To be payed in 2 equal payments on specified dates.
On 6/22/07 I made the first of the payments by phone with the NCO Financial representative as agreed. I got my confirmation number and the payment was withdrawn from my bank account. The payment was reflected on the next statement that I received from Applied Card Bank.
On 7/6/07 I called and made the second and final payment with NCO Financial. I received my confirmation number and asked if the account was now paid in full. The representative said yes that the account had now been settled.
The following month I received a statement from Applied Card Bank. The second payment that I made with NCO was not reflected on the statement. Additional late charges, over the limit fees and interest were added to the remaining balance of the account.
So, I called Applied Card Bank. When I told them that the account had been settled with NCO Financial I was told that the account was under review. I found this very curious, so I called NCO Financial.
The representative that I had dealt with told me that Applied Card Bank had pulled all of their accounts from NCO on the day of my last payment and they were not able to debit my account for the final settlement payment. I was told by NCO that Applied Card Bank should honor the settlement agreement that we had made. So I called Applied Card Bank again. They again told me that the account was under review and not to worry about it.
So what happens next. I get a letter from another collection agency, Wolpoff & Abramson, stating that I still owe Applied Card Bank money. I immediately called Wolpoff & Abramson and explained the settlement agreement that was made with Applied Card Bank through NCO Financial. I was asked to fax the paperwork that I had with NCO to Wolpoff & Abramson, which I promptly did. This was done the first week of August 2007.
I have made repeated phone calls to Wolpoff & Abramson since then. On 10/05/07 I called them again, now feeling very frustrated. After I had explained the situation with the representative, he took my phone number and said he would call me back personally. He NEVER did!
On 10/12/07 I called Wolpoff & Abramson again. This time the representative said that Appilied Card Bank would not honor the original agreement that NCO Financial had made with me for Applied Card Bank. Instead, I could work out another settlement with them. At this point, they said I owed them more that I had originally owed in June 2007.
Honestly, I feel that Applied Card Bank is in breach of contract because they accepted my first payment on the settlement, which I made on time. Yet, they did not accept my second and final settlement payment, which I had made on time, as agreed. IF THIS ISN'T A SCAM, I DON'T KNOW WHAT IS.
I owe Applied Card Bank only what we had originally agreed upon. I am ready to take this to the next step legally but I am not sure where to begin. I just know that I am sick and tired of these big companies screwing people over. I am not going to take it anymore. I guess small claims court. I think I am in my legal rights to take this one to court.
Applied Card Bank is a ripoff artist and they should not be allowed to get away with this.
Good Luck getting ANYWHERE with this so called bank-they will be the first to lend you credit and the last to commit to any customer service. We have been with them for a few years and now my balance is down to zero-yet I am being billed for a 11.92 month maintenance fee?? I totally agree if I HAD an outstanding balance-but I have NONE. I called the bank and spoke to someone who told me I HAD to pay it but I could dispute it through the FAX number [protected]. They refused to lower my interest rate of 29.99%-after paying them for a few years now... I am going to cancel the card. Well I just tried and their phone system is such a mess-it just keeps rerouting you to the computer link-giving you your balance and such-I tried to reach a human by reporting a lost or stolen card and I got kicked off the system and was told to call at another time!!! This is just another "bank" offering credit to slow/bad credit-the customer service is run out of someones bedroom. Choose another bank unless you are dying for credit.
"Predatory Lending and Rudeness" now have a new name: APPLIED CARD BANK. Beware of this so called "Bank"...