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1 United States
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I have paid over $3000 for nothing. Every time I tried to access the ancestry website it told me I had to pay, I already had an account that I have been paying monthly for $19.99. Apparently, Ancestry entered in the wrong user ID for me which caused me not to have access to the website. I have not been able to access the website since I joined. This was their fault not mine but I am being punished for their negligence. I have tried to cancel and contact them for months. When I finally got ahold of someone they said they were sorry but there was nothing they could do to give me any of my money back but they could cancel my account. I have lost thousands of dollars and they are sorry, what a scam. They should lose their license to operate when they fraudulently take money out of your account and you get no service. They don't even care that this happened.

Jan 8, 2016

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