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Complaint Rating:  33 % with 36 votes
33% 36
Contact information:
Birmingham, Alabama
United States
Woman responded with information which had not been included in the letter I wrote to her. However, the information she referenced had been included in a letter to another person.
Two paragraphs had been omitted in the letter to the first person but three items from those two paragraphs were referenced in her response.
This causes me to question the integrity of the translation service and/or the reliability that I am actually communicating with the woman I wrote.
Another woman responded that she did not have time to write long letters. Imagine, a Ukraine woman wanting to get married to an American but she doesn't have time to write long letters to get to know the man.

You are charged for every letter you write and you are charged for every letter you read.
If you want to talk to the woman, you are charged by the minute.
Anastasia prevents you from exchanging your contact information with the woman so you can write to them directly to avoid all of the Anastasia charges
Complaint comments Comments (10) Complaint country United States Complaint category Online Dating Services


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N  30th of Jun, 2011 by    +1 Votes
Dear Dutch 1952,

It seems to me that perhaps you received someone else’s letter by mistake! I hope that you promptly contacted customer service and reported it. Because Anastasia date is a large postal hub, this can on very rare occurrences happen, but we always make good our mistake and refund any credits spent.

Please be aware that short letters and long letters are a matter of subjective opinion. Some of the female members of our site are just simply very busy and cannot devote as much time as you may wish to correspond. I think that you should take this as a sign that they are actually eager to meet, and settle down, and not as a sign that they are not serious.

As you know, life in Ukraine and Russia is very different from the West. Even paying a bill can sometimes entail standing in line for over an hour! Therefore the ladies are not always in the right mood to write a long letter. Sometimes they simply want to be taken away without a long romance through post.

Yes, Anastasia offers an extremely popular live chat service which also allows you to see the lady on a webcam.

Services at Anastasia are charged on a per use basis which our members seem to prefer to monthly subscription.

AnastasiaDate is obliged to comply with IMBRA, meaning that we are not allowed to provide to email and phone numbers as an intermediary. You can contact the ladies directly via our phone service and receive private mail and phone number directly from the lady you are interested in. Then you are free to pursue your relationship directly. This is a path that many of our members take.

Thank you for expressing your views, and please feel free to direct all comments towards our Customer Service team who work 7 days a week.

AnastasiaDate.com Customer Service
A  30th of Jun, 2011 by    0 Votes
I've had only positive experiences with this portal. They can get a bit unweildy what with over (20, 000) girls to keep track of. But give me that problem every day, mate!
N  12th of Jan, 2012 by    +1 Votes
Anastasia International is a complete scam. They published my image with a little known gentleman without my permission and consent stating that we are a couple. This statement is a complete lie as I never have been in Odessa and do not know the gentleman in question.
I would never recommend this agency to anybody.
A  28th of Apr, 2012 by    0 Votes
I have noticed a familar trend with this site, a woman I have emailed, will be invariably online anytime I log on, I am now pretty suspixious since I long on during work day hours when people with jobs in the Ukraine aresupposedly sleeping. This doesn't just happen with one woman, it happens with quite a few. Since the site is so damn expensive, I have decided to quit it. I wa there mainly for all the good looking women supposedly looking for a financially secure westerner to partner with, now it just looks like an onling scam to rip suckers off.
N  28th of Apr, 2012 by    0 Votes
Gee Peterhead, no one asked your opinion, but what a pathetic piece of human excrement you are, nothing better to do then comment on other people's posts on line? That make you the truly pathetic troll, doesnt it?
A  16th of Nov, 2012 by    0 Votes
Hi everybody...I am here in Odessa right now 11/15/2012. I hired my own interpreter who use to work for these interpreter agency. She told me most women for Anastasia will insist you use their translator as oppose to using your own, it is because they split the hourly rate. Imagine that, the woman you look to marry is profiting from you. I sat with a young lady and another woman who posed as an interpreter. They suggested an Italian restaurant to grab a bite to eat. I already knew I was about to be taken for a ride but I was prepared. When we started our conversation it was not to long before the young lady I was on the date with suggested meeting the next day for bowling and another bite to eat. We established the time and continued with the meal. Her interpreter kept ordering more food, I am sitting here thinking this lady is crazy if she thinks I am going to pay her for working and feed her too. So towards the end of the date and the bill came to $300US. I suggested using my own interpreter on the next date. Her expression changed and then it was I must call the agency to make another date her schedule may change. I called my interpreter who told the manager that the girls are like hookers, dating pros who are trying the flatten my pockets. I end up paying only $16US out of the $300. The friend/interpreter called her brother who threaten me with violence. The cops was called. I had ten women I was arranging to meet, seven of them insisted on having their own interpreter. I booked a week trip and so far I have only met with one lady who tried her best to eat everything on the menu. The rest of them refused to see me because I insisted on my own interpreter who by the way was cheaper. She also taught me the game here in the Ukraine. Gentleman, love will find you. Do not allow yourself to be scammed because you are trying to follow your heart. When you involve money in a situation where people are poor, you have to ask yourself is it genuine.
D  24th of Mar, 2013 by    0 Votes
Thank you for your feedback. At AnastasiaDate we take all complaints very seriously. If you are a current or prior customer, please contact us as we are here to help.

It’s not by chance that AnastasiaDate has become the world's leading Russian-American Introduction Agency. For over fifteen years AnastasiaDate’s constant commitment to honesty, integrity and hard work on behalf of her members has allowed the industry to raise its standards. The history of AnastasiaDate has been one of providing clients with genuine, valuable service in the face of other less scrupulous Russian dating agencies whose iniquity tarnishes the reputation of all.

AnastasiaDate is the first and only agency to tackle the issues of internet dating fraud and anti-scam head-on. There are other Russian singles and mail order brides agencies that conduct honest business. However, in the online introductions industry simple honesty isn’t enough to make a real difference to the consumer with regards to dating fraud. Industry professionals must be proactive and fight scam directly, and here's why:

No agency is an island, and no mail order bride agency can operate independently. All major agencies depend on networks of dozens, (or in the case of AnastasiaDate over a thousand) smaller dating agencies to register ladies (Russian women and Ukraine women), perform services for members, and fight scam. Whenever a consumer deals with any given Russian or Ukraine brides agency they should keep in mind that their agency depends on numerous other affiliated agencies for scam and internet fraud protection.

If other Russian ladies’ agencies are less scrupulous (scammers), or if a particular Russian or Ukraine woman is disingenuous, the client suffers regardless of the integrity of their home mail order brides agency. Following this, a particular agency simply "being honest" is not enough to protect consumers. What is required is vigilance supported by forceful action against scam. Such attention is the pillar of AnastasiaDate scam and anti-scam operation.

AnastasiaDate scam and anti-scam unit has spent over a million dollars implementing an industry-wide business system designed to ferret out less than honest agencies suspected of internet dating scams while helping upright and trustworthy agencies prosper. Creating this comprehensive anti-scam watchdog system to protect and serve our members is a Herculean task as well as a significant financial investment. But AnastasiaDate’s scam and anti-scam operation firmly believes that the long term survival of our industry depends on stepping up to enforce discipline against dating fraud on the industry level. At the heart of the AnastasiaDate’s scam and anti-scam unit’s success is the protection she provides her members by establishing and asserting an ethical standard on the numerous Eastern European affiliate partners she deals with.

Internet Dating Fraud Protection
No other company has come close to investing the energy, time and resources necessary to create a system that obliges participating agencies to operate by strict U.S. business standards and the International Marriage Broker Regulation Act of 2005 (IMBRA). Anastasia is the only Russian dating company in the industry to even attempt a consumer protection campaign of this magnitude to combat internet dating fraud and scam.

Anastasia scam and anti-scam unit is the only agency that maintains a full time anti-scam staff specifically devoted to checking correspondence for fraudulent activity and reacting to reports of suspicious correspondence and internet dating fraud.
All single Russian women who register on Anastasia are personally contacted by Anastasia scam and anti-scam staff to verify their identity and contact information, and to confirm that (1) the Russian or Ukrainian woman exists, (2) she knows and understands that she is a part of Anastasia’s system and (3) she is interested in finding an American or European husband and (4) understands the terms of her participation.
No other Russian dating agency comprehensively validates the identity of each and every woman on their site. Every other mail order bride agency in this industry, including Anastasia’s major competitors, rely on local agencies to establish their ladies' identities.
When issues of possible fraudulent or inappropriate activity arise on her web site, Anastasia scam and anti-scam unit launches a quick and thorough investigation, documents all findings concerning possible internet dating fraud, takes appropriate action and reports to her members.
In all cases where improper or dishonest behavior is found, Anastasia scam and anti-scam unit removes the Russian or Ukraine lady from her system, fines the lady’s agency and issues a refund to her member.
Second or third offenses by an internet dating agency are fined more severely.
A fourth offense results in the mail order brides agency being permanently removed from Anastasia’s system.
The evolution of the international dating industry bears significant relevance to today’s situation. The industry was founded by dozens of small, family owned agencies helping Western men meet Russian girls and Ukraine girls via postal mail correspondence. In those days, the small agencies in Eastern Europe existed by selling addresses of their local ladies to Western owned agencies who then sold them to their clients. With the advent of email correspondence sites, these Russian ladies' addresses (the bread and butter of the small local agencies) became worthless almost overnight. The days of agencies simply selling the same information again and again became passé.

Subsequently, in order to survive, small Russian dating agencies are required to contact ladies to ensure that they are reading and responding to their email. Essentially they must now actually work for their living instead of selling static data on Russian women over and over. The transition to electronic marketing and correspondence has opened new opportunities for growth but also exposes avenues for potential corruption. So from the beginning Anastasia’s attitude toward small agencies has been simple: Anyone who tries to scam our clients is scamming us. We will react to this with great consequence to those proven guilty.

Most Russian dating agencies see this scenario as a positive change and an opportunity to professionalize and grow. There are numerous participating agencies that flourish within this system and open additional offices in multiple cities. These are the agencies for single Russian women that Anastasia supports, and we applaud the great strides and progress they have made.

An Educated Consumer
Correspondence with a potential Russian bride is a very valuable and potent tool. However it’s but the first in a series of steps towards a face to face meeting with a possible partner. All the advanced technology Anastasia employs on behalf of her members - correspondence, phone calls, video chat, etc…are preludes to the ultimate litmus test one must take in order to find a Russian or Ukraine woman as a mate. Ultimately, one must go there oneself in order to determine if any one of several Russian women they have connected with are suitable partners.

You must meet your would be Russian bride face to face and spend time with them in person in order to determine suitability to include them in your life, and for them to decide to include you in theirs.

The standard procedure for both Western men and Russian mail order brides when beginning correspondence is to list a brief description of themselves on a Russian dating website. Included is usually a personable, general introductory letter wherein they describe themselves and their life in modest detail together with what they are looking for in a mate. Men send copies of their introductory letters to many Russian women, and Russian girls send theirs to numerous men. Once both people have a better idea of who they are dealing with they decide to begin personal correspondence. At this stage more pertinent questions are asked of potential partners once the field narrows.

This procedure has been standard for everyone since the international dating industry began, whether the correspondence is by snail-mail or email.

Russian and Ukraine women’s agencies that perform match-making services in addition to simply providing introductions are considered more proactive about the process. These agencies take the further step of searching through databases for their clients and sending introductory letters to perspective matches who meet members criteria.

Anastasia’s email forwarding system links men in America and around the world with Russian and Ukrainian girls who are represented by over 1000 local internet dating agencies.

Local Russian and Ukraine women’s agencies join Anastasia’s network on a separate Russian language website where they list ladies from their own sites. Some agencies perform matchmaking services for their ladies by looking through our database of men and forwarding a lady's introductory letter to them through Anastasia. This is considered a proper and wholly ethical matchmaking service performed for the ladies and men on Anastasia’s system. Anastasia and the International Marriage Brokers Regulatory Act (IMBRA) do not consider this practice to be internet dating fraud or a dating scam. However, should an agency write further letters "on behalf" of the lady, after the Introductory Letter, this is certainly objectionable to which Anastasia will take action.

Consumers are sometimes under the mistaken impression that if a Russian or Ukraine girl’s photo and profile is on an agency's website means the agency vouches for the woman, for her character and trustworthiness. This is simply not true. No company can vouch for the character of any man or woman using their services, and no self respecting agency in the business, including Anastasia, will make that declaration.

The only measures a forthright agency can take is exactly what Anastasia does; keep a vigilant eye out and aggressively react to inappropriate behavior and possible internet dating scam scenarios when they come to her attention. The response of any professional organization should invariably be to investigate all reports, come to a clear determination of the facts, document the findings in detail, and if there is a problem, resolve it. In the case of a misunderstanding a reputable Russian dating agency will make the facts clear. If fraud is found, they should refund a member’s fees and insure that the perpetrators are removed from their system.

This is precisely Anastasia’s approach. She does it every single day and strongly urges her members to immediately report anything that seems suspect in their correspondence. Anastasia will immediately look into the issue, speak with all parties involved and take appropriate action to protect her members best interests

It’s impossible for any Russian dating agency to anticipate and prevent all instances of internet dating fraud or web scam. However, Anastasia has made significant progress by screening and monitoring both it’s Russian dating affiliates and ladies who register on her site. As a result, Anastasia has been successful to a large degree in sorting out undesirables and possible scammers from this industry.

To put the scale of the problem in perspective, Anastasia has approximately 400, 000 pieces of email moving through our system every week with from 20-30 complaints about suspicious activity that may involve internet dating fraud. About half of those cases turn out to be misunderstandings or situations where gentlemen have unrealistic expectations from the system.

Running an email-based correspondence system such as Anastasia’s is a highly complex task. This is why Anastasia’s is the only company that has been able to be effective and deliver for her members time and again.

Please contact us via LiveSupport if you are a member or visit us at: http://www.anastasiadate.com/pages/customersupport/questioncategories.aspx

Thank you,

AnastasiaDate Customer Service
N  15th of Apr, 2014 by    0 Votes
I"ve personally tried about 15 different dating sites, and anastasia date has so far been the best as to pretend to be real. I think that perhaps there may be real ladies there looking for westeners for husbands, but as for confermation? By the time you have found out that the one your talking to is fake...too late, you've already spent a bunch of money. no matter that the site can say she was'nt a verified member, or they will look into the matter... bottom line...your the one left screwed, and not like you wanted!
What makes me so mad and discusted is that there is no reason for this other than greed! these sites could work for real and bring people together.nice thought, guess karma will have to sort that out. All i'm saying is..Beware! If it smells like ###- avoid it! YOU COULD DO THIS YOURSELF!!! FIND a picture of a pretty woman, make up a profile, and flirt with someone till they catch on, and these sites will pay you a % of what you bring in.I personally wonder how many men I've flirted with and waisted good money, thinking I was about to meet the person of my dreams. Sickening isnt it? hope this helps someone out there. and good luck in you searching!
sighned- about to drop yet another-
A  17th of May, 2014 by    -1 Votes
N  25th of Jan, 2016 by    0 Votes
Anastasiadate.com is all fraud. Visit www.eugeniakikos.com for more details on one of their top earners. I have gathered many of her boyfriends she has scammed out of money and gifts. She had a boyfriend this whole entire time. Here a copy of her letter before we pointed her out as a scammer tried to save face and say all these sites are scam. Here her background report showing her boyfriend

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