America's Servicing Company (ASC) / harassing people, refused to acknowledge their mistake
Asc - america's servicing company is absolutely horrible to deal with in any way. Their customer service department employees have no idea what customer service is. I have asked several times to speak to a supervisor and have been refused. This company has repeatedly sent late notices and demand letters in addition to making repeated harassing calls regarding payments that they say have not been made. Even after we have submitted every piece of documentation that we can possibly obtain from banking institutions and the previous mortgage company, asc has refused to acknowledge their mistake, they refuse to correct the mistake and remove late fees and other "suspended" moneys, and they refuse to correct the information reported to credit bureaus.
Their refusal to assist us in this matter is causing financial hardship and unnecessary stress on our family and finances. What can I do? Who can I contact that will listen and take action? I know I am not alone in my total disgust for this company that says they "service" america's customers. They do nothing of the sort. I only hope that their home loans get sold to asc and they get screwed like the rest of us have.
Any assistance would be greatly appreciated.
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