American Home Shield [AHS]
reviews and complaints

I purchased two agreements [protected] and [protected] . The later was suppose to be refunded two weeks ago . The refund amount is $455.88 . What is the hold up with my refund ? Your contract number is # [protected] Your coverage plan will begin on 08/30/2017.

Repair not Completed/Complete Runaround. Terrible Service and mis-management of repair orders. They failed on four occasions to proper delivery their services and overall carelessness of the staff taking information or providing status. Don't use this company because the repairman and American Home Shield are working together to denied claims at the homeowner expense...

Just cancel? Apparently you have not tied to cancel service with AHS. The only thing worst than the idea of honest home warranty service is trying to cancel the service. I had been trying to cancel for over 4months now. Yes 4 months! I initially called and cancelled seemed fine, then I got a letter from their collections division asking for the balance due for the next years contract. I have been going back and forth with different customer service/ managers managers and not one of them can get my account to show closed so I stop getting letters for past due amounts. I have even been told by a manager on several occasions, my account is closed and they sent an email to the collections department (which is also AHS) but so far every couple weeks I still get a letter for the remaining balance. AHS was a terrible mistake and yes they are all a scam...

viva bush, , , , , , , , , , , , , ,

ahs ovwr 40 yrats they suck

Honestly you people need to stop playing the victim. "Oh I got screwed by AHS but I still keep paying them" Quit your complaining and cancel the service, you got conned. All warranties are scams, its just another middleman to pay. "Piece of mind, " lol what a joke

AHS sucks they are fraudulant and liers. They contract lying and fraudulant companys. The corporate office does not return phone calls as promised at all. I have a bad AC unit and 3 companys was called and only 2 showed. The second one that showed came 2 hours late with no phone call. the first one no show at all. I contacted the corporate office to no avail. No return call at all. Called their office in Memphis, TN 5 times with no call back at all. My sister had her AC unit replaced in Atlanta, My cousin had her unit replaced here in Maryland. both of them were only charged the initial $60.00 and both had their units replace. I need the same thing done, but I am being charged an additional $600.00 somthing is majorly wrong with this picture. Is AHS picking and choosing who they charge for the same exact services. UMMMMM! FRAUD'S, LIER'S, DO NOT TRUST THIS COMPANY. You pay all of your money to them, but when it comes time for you to get things fixed they still want to charge you out the butt for ### services.

AHS has been attempting to repair our water heater for 4 months, finally saying it needs to be replaced. The day they came to replace it I was told they picked up the wrong unit from the warehouse and would be back in the afternoon with the correct unit. Next, we got a call from AHS stating that the repairman will need $500 to correct "code" issues or he can't do the work. I have a 6 year old house that met code 6 years ago, and has had 2 home inspections. AHS is a scam!

Realtor's aren't paid a referral fee for providing different home warranties for buyer's and seller's to consider. It's part of the job of being an agent to provide all the information available the agent knows might be available to benefit their client, for the client to consider and choose. An agent works for the client...the client is the BOSS.

Some brokerage firms have reciprocal agreements with different companies, including title and home warranty- but they disclose that to you. The agent themselves (as a salesperson) wouldn't have that agreement. Any pay or incentive an agent receives during a transaction connected to a buyer has to be disclosed to that buyer.

With that said, I have had many different experiences with home warranty companies myself, as an agent/owner of property that I live in and property that I rented out.

Once I had to take a company to a small claims court to force the warranty company to perform- and I won. They had to replace the AC unit on an older property they had been collecting contract fees on from me. It was a smaller company, years & years ago, that refused to repair/replace the AC unit because it was from 1970-something & they couldn't find a repair part, didn't want to/or could easily afford to replace it... Well, neither could I- which is why I purchased the warranty!

Each home warranty company has different guiding principles of business unique to its "way of doing business".

All larger home warranty companies, however, operate in pretty much the same way- they subcontract the repair work to independent contractors to carry out the terms of the contract to the homeowner. Always require the person entering your home shows you ID. Sometimes I've even required they show me they are licensed, bonded, insured prior to letting them in- give me a card & show me you're a professional. You will see their card doesn't (usually) reflect the warranty company you paid your fee to.

Some companies do allow you to upgrade your repairs if a major appliance needs replacement, but they're required to do only the minimum the contract provides you. The negative? Most don't have the coverages for extra work & supplies for repair to the home (crane, for example) available for the buyer to purchase, some companies do. They do base their repairs, and tell their repairmen specifically- look when you go to the client's property to see if their is ANYthing the client hasn't been doing to maintain the property correctly & we will cancel the contract coverage for that part of the contract. Dirty air filter? NO AC coverage. That's a big one.

Overall, I still personally use a HOME WARRANTY on my personal home:
1. I don't like financial surprises, warranty limits my financial exposure to repairs (but I also know what it won't do)
2. I like having a contractor on a "ready" list I can call for anything that breaks without having to call everyone I know to find (for example): a microwave repairman, or AC, or Pool pump, or circuit breaker guy, or roof repair, hot water heater, or dishwasher, or water pipe foundation leak...the list seems endless as a homeowner. The pool coverage (pool pump, pipes, & heater) has actually paid me back my fees the most and most often, which I wouldn't have guessed without having been through it. The other repairs have pretty much been more of a convenience of having someone right away do a smaller repair at a set fee that I could predict.
3. I can leave town & go on vacation owning rental properties, and if my tenants have a problem- THEY have someone to call right away! I love that part. They're happy, so am I. Win/win.

I have had a service contract with AHS since 2002 and have received good service. I had a heat pump replaced (my old one was 20 years old) with money that would have been used to replace a compressor (sure it took a few days but things don't always happen overnight). I also had a washer replaced with the $546 they were willing to spend to fix it. Considering I paid $599 for the washer almost 5 years I can't complain. I also had a well pump replaced. I had to pay my $60 service charge along with a $60 material charge but for a $800 pump job I am not complaining. I have had repairs done to my dishwasher and dryer, as well as a pin hole leak in a hot water line repaired. Every time I have put in a service request AHS has answered the call. Each time the repairs were completed correctly. Maybe its because I live in a rural area where the repair companies aren't trying to rake AHS over the coals. The service has not always been the fastest but it has been consistent, the work always got done in one week or less, and was done right. Some people fail to realize that it can take time to get parts, especially for older equipment. My washer died and even trying to get parts from Sears (yes, Kenmore broke down in less than 5 years) was going to take over a week. Sure the contract costs me over $500 a year and some years I have not put in a single claim and kissed my $500 goodbye. I do the same with car insurance. But, there have been years when the service has been a blessing because I would have paid over $500 in repairs.

I feel like a club member. AHS has been unable to find technicians to provide service in my area. Refused to pay for portions of repairs, charged me their $60 fee for scheduling what turned out to be a $20 repair, extended repairs over 2 months and multiple visits with the appliance never being repaired or replaced by AHS (I gave up and bought a new one And they do not reimburse! Never, Ever!), suspended my contract on the date the 3rd installment of my annual premium was due (wouldn't you know I'd have to call for service then?). This would mean I paid for 2/3 of a year, but was unable to use it 2 months into the renewal period until I paid with a credit card by phone. At which point they told me there was no one available in my area, could I wait? No. 4 kids and no water over the winter with a boiler heat system? Couldn't really wait so I paid AHS and paid for my own repair. Then I tried to cancel the contract and it was so much trouble, I gave up. Recently tried to schedule service again for 3 different plumbing issues. Thought I'd save myself the extra $120 by doing them all together. They scheduled 3 separate visits at 3 separate times! 2 with the same contractor! I cancelled and did it myself

This company is a total ripoff. I've been trying to get my oven fixed for over 3 months now. They claim the part is being rebuilt. I was first told they order the part and now they are "rebuilding" it?

I just found out what the "improper installation" scam is all about.

This is wrong. Same story as everyone else.

I am so disappointed.

I fully agree with this. I have had AHS (American Home Shield) at two different houses. The first time, I had a plumbing leak and they would not cut the drywall open to find it. I have not had an issue (yet) in my current house, but I expect the same trouble if I had to call them again.

My problems with AHS are beyond comprehension. I can't believe this unscrupulous company has managed to stay in business. Can someone please send me the AHS legal department address and exactly how to file a complaint with California Dept. of Insurance.