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American Home Shield / lied about repairing ac

1 United States Review updated:
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American Home Shield LIES. My AC compressor blew up on Sunday. The unit is 16 years old - my husband is disabled and undergoing radiation now - we live in Florida and it's hot and humid. They sent a man on Mon. - he had 48 hours to put in just a new motor - not a whole new compressor. We were dying of the heat - knew we needed a whole new complete unit - they refused. We had the serviceman come back and we had to pay the entire amount ($2600.00) - but he had us cool on Tuesday.

AHS is terrible - cancel them if you can.

Va
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Comments

  • Tu
      24th of Jun, 2009
    0 Votes

    I feel like a club member. AHS has been unable to find technicians to provide service in my area. Refused to pay for portions of repairs, charged me their $60 fee for scheduling what turned out to be a $20 repair, extended repairs over 2 months and multiple visits with the appliance never being repaired or replaced by AHS (I gave up and bought a new one And they do not reimburse! Never, Ever!), suspended my contract on the date the 3rd installment of my annual premium was due (wouldn't you know I'd have to call for service then?). This would mean I paid for 2/3 of a year, but was unable to use it 2 months into the renewal period until I paid with a credit card by phone. At which point they told me there was no one available in my area, could I wait? No. 4 kids and no water over the winter with a boiler heat system? Couldn't really wait so I paid AHS and paid for my own repair. Then I tried to cancel the contract and it was so much trouble, I gave up. Recently tried to schedule service again for 3 different plumbing issues. Thought I'd save myself the extra $120 by doing them all together. They scheduled 3 separate visits at 3 separate times! 2 with the same contractor! I cancelled and did it myself

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