American Automobile Association / / roadside assistance

Oakland CaliforniaO, US

On March 18 I requested roadside assistance from AAA I have a 2006 Mercedes-Benz CL 500 the battery was dead I explained this to the dispatch who is shored me that AAA would be able to get into my car and get me up and running upon his arrival the technician told me that he had not been informed that it was a lock out and he was just there to do a jumpstart he did not have the tools nor with you familiar with my type of vehicle therefore could not offer any assistance I complained to another agent who contacted a supervisor I called AAA again to get a toe in a flatbed when the tow truck driver arrived he realized that the battery was dead in my car and since I couldn't get power he could not put the car in neutral to get it on the flatbed I have to leave my car overnight on the side of the road in a very dangerous Area I was told by supervisor to submit a complaint online in Lou of reimbursement I had to call Mercedes-Benz and pay $75 for them to come out and get my car started the following day

Mar 20, 2017

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