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American Airlines / stolen iten from my bag

1 NY, United States Review updated:

I traveled from brasil last thursday night and arrived in ny last friday morning by american airlines in a fly number
950 sao paulo guarulh thu 27aug 9:20 pm new york jfk 6:10 am. I brought 9 bags, for what I payed 300 dolares extra because I had 3 m ore bags than I should travel with. Some of my bags were pretty new, I just bought it in sao paulo the day before my fly. I locked all my bags and checked it in sao paulo to ny. When I arrived in ny I found 8 bags, one of my bag was missing, it took to me one hour till I found it. The 9th bag was wrapped in transparent plastic. I was very sick with cold and tired, I got my 2 kids, my 9 bags and went out ot the aeroport without to understand why one of my bags was wrapped in plastic bag if I didnt do it. When I got home, I saw that my 9th bags was violated, the zipper was broke, the lock was gone and some personal itens was gone too. I had no idea what to do, I called to the following in ny: [protected] [protected] and for my surprise all the number asked me to let my name, my phone number and explain my question. Is it not estupid or what? Some employe at the american airlines at the check in opened my bag, stole things and I have to leave a message explaing it? Why there is not someone there to care about it? I payed the ticket, I payed for my bags and this is what I got? After to make my check in, the american airlines must be responsable for all my bags, if they have roubbers working with them, they must know it and fire that person, but they dont care. While it keep going, we have no choices and still will be roubbed without to be able of to complain because the airlines companies just dont care...
At the photo you can see my 9 bags and the blue one wrapped in plastic and then you can see the blu bag with the broke zipper. When I got home and saw it I was really mad. Roubbers, ladroes, criminosos, jail for this people...

American Airlines
American Airlines

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  • Fe
      3rd of Sep, 2009
    +1 Votes

    This is a tough one! While the airlines are of course responsible, and you paid extra for the extra bags, it is most likely the thieving ground staff at the airports. This is rampant at many airports, especially lately at Rome airport where they say 1 in 10 bags gets stolen or broken into. That said, it could also have been that your bag was over packed, broke, and the ground staff wrapped what was left up. I had this happen on a flight a few months ago where my bag's zipper broke, and the airline in question 5BA) wrapped the bag. Luckily for me, nothing was missing.

  • Gu
      18th of Oct, 2012
    0 Votes

    Hey, I was in that same flight AA 950 from Sao Paulo Brazil to New York JFK. I also had somethings from my bags stolen. I had 2 jackets stolen, one was a puma black ferrari jacket, the other one was a italia blue jacket. 2 yankees caps, A&Fitch cologne. This is insane never had nothing stolen from my bags. I think they should deff do something about this. Had just called them and they passed me the (718) 4877472 number. So I guess I can only call 7 in the morning to get in reach with someone. But I don't think they going to do nothing about it. Hope they do something because these are my personal things and they were brand new.

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