Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Airlines and Air Travel American Airlines Complaints #322-341
American Airlines

American Airlines review: american airlines nightmare ( 1 comment)

H
Author of the review
2:43 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dear mr. Tom del valle and mr. Sean bentel,

As a frequent business traveler, I often fly with aa and regularly report back to my company with positive reviews. However, after my last flight experience on 11/1, I can confidently say that i'll never fly aa again.

After our plane sat on the dfw runway for 30 minutes after our arrival, my spouse and I missed our connecting plane home to miami. We were among at least 5 passengers who also missed the same flight, leaving us stranded in dallas overnight. While we realize that these things happen, our real disappointment came with the horrendous aa customer service at dfw. One employee, supervisor carlos reyes, was too busy watching a sports game at the nearby bar to assist us, while the other, an agent named don, offered no solutions for hotel accommodations or finding our bags. Our requests for an upgrade on the next flight were flatly denied, despite the fact that we were forced to spend $200 on a hotel unexpectedly.

I should stress that there were no weather delays. The plane landed at dwf nearly on time, but passengers were allowed to leave their seats until after 7 pm. That evening. By the time my spouse and I exited the plane, our connecting flight had already left. The aa staff was useless during this entire experience.

I'm writing you in hopes that your customer service team will follow through and reimburse us for our hotel and terrible experience overall. Until then, i'll be flying southwest and blogging about it.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

More
Send message
Copy link
Report
1 comments
Add a comment
P
P
potsy1
Verona, US
1 comments
Send a message
Dec 02, 2009 12:59 am UTC

I hope they give you your money back!

More
Copy link
Report

More American Airlines reviews & complaints

American Airlines - baggage mishap 33
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Airlines - unaccompanied minor policy/ children left alone! 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Airlines - lack of legroom, seating options 11
American Airlines - employee abuse 7
American Airlines - missing or stolen luggage 2
American Airlines - flight AA 3858 JUNE 03,2022
American Airlines - flight to Anguilla
American Airlines - stolen items 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Airlines - very unprofessional!!! 1
American Airlines - product change
View all American Airlines reviews and complaints

  1. American Airlines Contacts

  2. American Airlines phone numbers
    +1 (800) 904-6000
    Click up if you have successfully reached American Airlines by calling +1 (800) 904-6000 phone number 0 0 users reported that they have successfully reached American Airlines by calling +1 (800) 904-6000 phone number Click down if you have unsuccessfully reached American Airlines by calling +1 (800) 904-6000 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +1 (800) 904-6000 phone number
    Mexico
    +1 (800) 433-7300
    Click up if you have successfully reached American Airlines by calling +1 (800) 433-7300 phone number 1 1 users reported that they have successfully reached American Airlines by calling +1 (800) 433-7300 phone number Click down if you have unsuccessfully reached American Airlines by calling +1 (800) 433-7300 phone number 4 4 users reported that they have UNsuccessfully reached American Airlines by calling +1 (800) 433-7300 phone number
    USA and Canada
    +44 207 660 2300
    Click up if you have successfully reached American Airlines by calling +44 207 660 2300 phone number 1 1 users reported that they have successfully reached American Airlines by calling +44 207 660 2300 phone number Click down if you have unsuccessfully reached American Airlines by calling +44 207 660 2300 phone number 3 3 users reported that they have UNsuccessfully reached American Airlines by calling +44 207 660 2300 phone number
    United Kingdom
    +353 818 710 299
    Click up if you have successfully reached American Airlines by calling +353 818 710 299 phone number 1 1 users reported that they have successfully reached American Airlines by calling +353 818 710 299 phone number Click down if you have unsuccessfully reached American Airlines by calling +353 818 710 299 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +353 818 710 299 phone number
    100%
    Confidence score
    Ireland
    +61 291 011 948
    Click up if you have successfully reached American Airlines by calling +61 291 011 948 phone number 1 1 users reported that they have successfully reached American Airlines by calling +61 291 011 948 phone number Click down if you have unsuccessfully reached American Airlines by calling +61 291 011 948 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +61 291 011 948 phone number
    100%
    Confidence score
    Australia
    +64 93 084 014
    Click up if you have successfully reached American Airlines by calling +64 93 084 014 phone number 1 1 users reported that they have successfully reached American Airlines by calling +64 93 084 014 phone number Click down if you have unsuccessfully reached American Airlines by calling +64 93 084 014 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +64 93 084 014 phone number
    100%
    Confidence score
    New Zealand
    +43 136 0277 3960
    Click up if you have successfully reached American Airlines by calling +43 136 0277 3960 phone number 1 1 users reported that they have successfully reached American Airlines by calling +43 136 0277 3960 phone number Click down if you have unsuccessfully reached American Airlines by calling +43 136 0277 3960 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +43 136 0277 3960 phone number
    100%
    Confidence score
    Austria
    +32 70 300300
    Click up if you have successfully reached American Airlines by calling +32 70 300300 phone number 1 1 users reported that they have successfully reached American Airlines by calling +32 70 300300 phone number Click down if you have unsuccessfully reached American Airlines by calling +32 70 300300 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +32 70 300300 phone number
    100%
    Confidence score
    Belgium
    +45 82 332 895
    Click up if you have successfully reached American Airlines by calling +45 82 332 895 phone number 1 1 users reported that they have successfully reached American Airlines by calling +45 82 332 895 phone number Click down if you have unsuccessfully reached American Airlines by calling +45 82 332 895 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +45 82 332 895 phone number
    100%
    Confidence score
    Denmark
    +33 821 980 999
    Click up if you have successfully reached American Airlines by calling +33 821 980 999 phone number 1 1 users reported that they have successfully reached American Airlines by calling +33 821 980 999 phone number Click down if you have unsuccessfully reached American Airlines by calling +33 821 980 999 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +33 821 980 999 phone number
    100%
    Confidence score
    France
    +49 692 999 3234
    Click up if you have successfully reached American Airlines by calling +49 692 999 3234 phone number 1 1 users reported that they have successfully reached American Airlines by calling +49 692 999 3234 phone number Click down if you have unsuccessfully reached American Airlines by calling +49 692 999 3234 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +49 692 999 3234 phone number
    100%
    Confidence score
    Germany
    +39 238 591 485
    Click up if you have successfully reached American Airlines by calling +39 238 591 485 phone number 1 1 users reported that they have successfully reached American Airlines by calling +39 238 591 485 phone number Click down if you have unsuccessfully reached American Airlines by calling +39 238 591 485 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +39 238 591 485 phone number
    100%
    Confidence score
    Italy
    +31 900 040 1666
    Click up if you have successfully reached American Airlines by calling +31 900 040 1666 phone number 1 1 users reported that they have successfully reached American Airlines by calling +31 900 040 1666 phone number Click down if you have unsuccessfully reached American Airlines by calling +31 900 040 1666 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +31 900 040 1666 phone number
    100%
    Confidence score
    Netherlands
    +47 81 562 022
    Click up if you have successfully reached American Airlines by calling +47 81 562 022 phone number 1 1 users reported that they have successfully reached American Airlines by calling +47 81 562 022 phone number Click down if you have unsuccessfully reached American Airlines by calling +47 81 562 022 phone number 1 1 users reported that they have UNsuccessfully reached American Airlines by calling +47 81 562 022 phone number
    Norway
    +351 808 200 958
    Click up if you have successfully reached American Airlines by calling +351 808 200 958 phone number 1 1 users reported that they have successfully reached American Airlines by calling +351 808 200 958 phone number Click down if you have unsuccessfully reached American Airlines by calling +351 808 200 958 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +351 808 200 958 phone number
    100%
    Confidence score
    Portugal
    +7 495 641 5121
    Click up if you have successfully reached American Airlines by calling +7 495 641 5121 phone number 1 1 users reported that they have successfully reached American Airlines by calling +7 495 641 5121 phone number Click down if you have unsuccessfully reached American Airlines by calling +7 495 641 5121 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +7 495 641 5121 phone number
    100%
    Confidence score
    Russia
    +34 902 054 654
    Click up if you have successfully reached American Airlines by calling +34 902 054 654 phone number 1 1 users reported that they have successfully reached American Airlines by calling +34 902 054 654 phone number Click down if you have unsuccessfully reached American Airlines by calling +34 902 054 654 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +34 902 054 654 phone number
    100%
    Confidence score
    Spain
    +46 771 200 666
    Click up if you have successfully reached American Airlines by calling +46 771 200 666 phone number 1 1 users reported that they have successfully reached American Airlines by calling +46 771 200 666 phone number Click down if you have unsuccessfully reached American Airlines by calling +46 771 200 666 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +46 771 200 666 phone number
    100%
    Confidence score
    Sweden
    +41 848 289 289
    Click up if you have successfully reached American Airlines by calling +41 848 289 289 phone number 1 1 users reported that they have successfully reached American Airlines by calling +41 848 289 289 phone number Click down if you have unsuccessfully reached American Airlines by calling +41 848 289 289 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +41 848 289 289 phone number
    100%
    Confidence score
    Switzerland
    +90 212 251 1315
    Click up if you have successfully reached American Airlines by calling +90 212 251 1315 phone number 1 1 users reported that they have successfully reached American Airlines by calling +90 212 251 1315 phone number Click down if you have unsuccessfully reached American Airlines by calling +90 212 251 1315 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +90 212 251 1315 phone number
    100%
    Confidence score
    Turkey
    +86 400 818 7333
    Click up if you have successfully reached American Airlines by calling +86 400 818 7333 phone number 1 1 users reported that they have successfully reached American Airlines by calling +86 400 818 7333 phone number Click down if you have unsuccessfully reached American Airlines by calling +86 400 818 7333 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +86 400 818 7333 phone number
    100%
    Confidence score
    China
    +852 30 579 197
    Click up if you have successfully reached American Airlines by calling +852 30 579 197 phone number 1 1 users reported that they have successfully reached American Airlines by calling +852 30 579 197 phone number Click down if you have unsuccessfully reached American Airlines by calling +852 30 579 197 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +852 30 579 197 phone number
    100%
    Confidence score
    Hong Kong
    +91 124 256 7222
    Click up if you have successfully reached American Airlines by calling +91 124 256 7222 phone number 1 1 users reported that they have successfully reached American Airlines by calling +91 124 256 7222 phone number Click down if you have unsuccessfully reached American Airlines by calling +91 124 256 7222 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +91 124 256 7222 phone number
    100%
    Confidence score
    India
    +81 343 337 675
    Click up if you have successfully reached American Airlines by calling +81 343 337 675 phone number 1 1 users reported that they have successfully reached American Airlines by calling +81 343 337 675 phone number Click down if you have unsuccessfully reached American Airlines by calling +81 343 337 675 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +81 343 337 675 phone number
    100%
    Confidence score
    Japan
    +60 320 535 120
    Click up if you have successfully reached American Airlines by calling +60 320 535 120 phone number 1 1 users reported that they have successfully reached American Airlines by calling +60 320 535 120 phone number Click down if you have unsuccessfully reached American Airlines by calling +60 320 535 120 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +60 320 535 120 phone number
    100%
    Confidence score
    Malaysia
    +63 25 248 625
    Click up if you have successfully reached American Airlines by calling +63 25 248 625 phone number 1 1 users reported that they have successfully reached American Airlines by calling +63 25 248 625 phone number Click down if you have unsuccessfully reached American Airlines by calling +63 25 248 625 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +63 25 248 625 phone number
    100%
    Confidence score
    Philippines
    +966 114 615 453
    Click up if you have successfully reached American Airlines by calling +966 114 615 453 phone number 1 1 users reported that they have successfully reached American Airlines by calling +966 114 615 453 phone number Click down if you have unsuccessfully reached American Airlines by calling +966 114 615 453 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +966 114 615 453 phone number
    100%
    Confidence score
    Saudi Arabia
    +65 63 498 444
    Click up if you have successfully reached American Airlines by calling +65 63 498 444 phone number 1 1 users reported that they have successfully reached American Airlines by calling +65 63 498 444 phone number Click down if you have unsuccessfully reached American Airlines by calling +65 63 498 444 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +65 63 498 444 phone number
    100%
    Confidence score
    Singapore
    +27 118 446 067
    Click up if you have successfully reached American Airlines by calling +27 118 446 067 phone number 1 1 users reported that they have successfully reached American Airlines by calling +27 118 446 067 phone number Click down if you have unsuccessfully reached American Airlines by calling +27 118 446 067 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +27 118 446 067 phone number
    100%
    Confidence score
    South Africa
    +82 234 833 909
    Click up if you have successfully reached American Airlines by calling +82 234 833 909 phone number 1 1 users reported that they have successfully reached American Airlines by calling +82 234 833 909 phone number Click down if you have unsuccessfully reached American Airlines by calling +82 234 833 909 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +82 234 833 909 phone number
    100%
    Confidence score
    South Korea
    +886 225 631 200
    Click up if you have successfully reached American Airlines by calling +886 225 631 200 phone number 1 1 users reported that they have successfully reached American Airlines by calling +886 225 631 200 phone number Click down if you have unsuccessfully reached American Airlines by calling +886 225 631 200 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +886 225 631 200 phone number
    100%
    Confidence score
    Taiwan
    +66 26 341 031
    Click up if you have successfully reached American Airlines by calling +66 26 341 031 phone number 1 1 users reported that they have successfully reached American Airlines by calling +66 26 341 031 phone number Click down if you have unsuccessfully reached American Airlines by calling +66 26 341 031 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +66 26 341 031 phone number
    100%
    Confidence score
    Thailand
    +971 47 036 116
    Click up if you have successfully reached American Airlines by calling +971 47 036 116 phone number 1 1 users reported that they have successfully reached American Airlines by calling +971 47 036 116 phone number Click down if you have unsuccessfully reached American Airlines by calling +971 47 036 116 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +971 47 036 116 phone number
    100%
    Confidence score
    UAE
    +84 243 933 0330
    Click up if you have successfully reached American Airlines by calling +84 243 933 0330 phone number 1 1 users reported that they have successfully reached American Airlines by calling +84 243 933 0330 phone number Click down if you have unsuccessfully reached American Airlines by calling +84 243 933 0330 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +84 243 933 0330 phone number
    100%
    Confidence score
    Vietnam
    +54 43 181 111
    Click up if you have successfully reached American Airlines by calling +54 43 181 111 phone number 1 1 users reported that they have successfully reached American Airlines by calling +54 43 181 111 phone number Click down if you have unsuccessfully reached American Airlines by calling +54 43 181 111 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +54 43 181 111 phone number
    100%
    Confidence score
    Argentina
    +55 113 004 5000
    Click up if you have successfully reached American Airlines by calling +55 113 004 5000 phone number 1 1 users reported that they have successfully reached American Airlines by calling +55 113 004 5000 phone number Click down if you have unsuccessfully reached American Airlines by calling +55 113 004 5000 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +55 113 004 5000 phone number
    100%
    Confidence score
    Brazil
    More phone numbers
  3. American Airlines emails
  4. American Airlines address
    4333 Amon Carter Blvd, Fort Worth, Texas, 76155, United States
  5. American Airlines social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 15, 2026
  7. View all American Airlines contacts
American Airlines Category
American Airlines is ranked 129 among 196 companies in the Airlines and Air Travel category
#127 Silver Airways Silver Airways #128 KissandFly / TTN KissandFly / TTN #129 American Airlines American Airlines #130 BahamasAir Holdings BahamasAir Holdings #131 Business Travel Group Business Travel Group
American Airlines Alternatives
Lynx Air 4 reviews Ovago 2 reviews Southwest Airlines 440 reviews Gurufare 1 review Air Miles Rewards Program 50 reviews