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Altech Netstar / end to end lack of service - most disappointing service provider

In total we signed up 12 tracking contracts with Altech Netstar, 7 of these have various problems. Ranging from one contract where the vehicle was stolen, Netstar retrieved the removed tracking device but not the vehicle. The problem lies in the fact that we are still paying for a tracking device on a vehicle stolen over a year ago.

There is no follow up if they suspect a vehicle is being stolen/hijacked if the provided contact fails to answer their calls.

Failure to provide services as promised.
Failure to take ownership and see a problem through to resolution
Failure to provide answers to direct questions regarding the companies policy regarding.

Cp
May 29, 2018

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