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Ally Bank / Lease buy out

1 MI, United States Review updated:

These guys really take the cake. Had a lease thru GMAC and decided
to buy the car at the end of the lease with one payment remaining.
Called Ally and they told me to go to the dealer I leased the car
with. So I went to the dealer they got a pay-off and we did the transaction.
For the next weeks Ally kept calling me about he last payment which was included
in the buy-out. To make things worse they left my account open and refused to close
it even after receiving the funds from the dealer. Endless calls to the Philippines
to close this account when I was informed that part of the paper work from the dealer
was not to there liking. Called the dealer again and was told everything was submitted
and approved. Again the next day I get a call from Ally collection debt stating my
account is deliquent. One of the big problems with Ally is that everything is done in the
philippines and not in the U.S. I've purchased several cars in the past at the end of my
lease at GMAC localy and walked out with the account closed. Ally is a joke and I
intend to file a complaint with the government. So as of today they have had my money for over
two weeks and I get 12 harrassing calls and negative credit by doing exactly what they asked me to do.

Will never use Ally or GMAC as long as I live!!!

Sort by: UpDate | Rating


  • Jo
      30th of Nov, 2009
    0 Votes
    Ally Bank - Mean to children
    Ally Bank
    United States

    The ad with two little girls. One gets a plastic pony the other gets the real thing is pathetic. Take it off the air. If your firm were located near me none of my family would do business with you.

  • Co
      17th of Dec, 2009
    0 Votes

    agree completely. the advertising is stupid and misleading, not to mention its not-so-subtle form of child abuse. shame on Ally Bank and their misguided ad agency.
    The ads should've been rejected by the client. Is that an indication of their banking managment?

  • Wi
      24th of Jan, 2010
    +1 Votes

    you can contact Ally Bank from their website
    options for phone, email, and regular mail

  • Ji
      3rd of Jun, 2010
    0 Votes
    Ally Bank - tv ads
    United States

    After watching their television commercials bullying innocent children ad nauseam, I wouldn't use ALLY BANK if they were the only bank on the face of the planet. I'd bury my money in a mason jar somewhere on the "back forty"!

  • Am
      7th of Jan, 2011
    0 Votes
    Ally Bank - Unauthorized Transfers
    United States

    Unauthorized transfers out of my external checking, even after I closed all of my accounts with Ally. Finally got a representative that told me what was going on and stopped the transfers. Just don't bother with this bank--they don't care.

  • Cu
      14th of Sep, 2011
    0 Votes
    Ally Bank - Ally TV commercial
    Ally Bank
    British Columbia

    The Ally Bank TV commercials tuanting children are so low and tasteless and they should be banned on all TV's. I did bank with Ally but have since closed all my a/cs with this bank

  • Sl
      14th of Sep, 2011
    0 Votes

    What's wrong with you? Those ads are AWESOME!

  • Na
      5th of Oct, 2011
    -1 Votes

    I work for Ally and we don't have anything in the Phillipines. Not sure what you're talking about.

  • Br
      16th of Apr, 2012
    0 Votes

    I know what you mean, they cost me nearly $100, 000.00 and just don't give a damn.

  • Al
      28th of Apr, 2012
    0 Votes

    I totally agree with the comment that Ally Bank commercials that taunt children are stupid. Ally Bank has the worst advertising company around.

  • To
      26th of Jun, 2012
    0 Votes

    Thought they were the best add on television.

  • Wd
      16th of Nov, 2012
    0 Votes

    Ally is not the company you want to do business. I am coming to the end of an ALLY lease and called to arrange a buyout at lease end. I have leased no less that 9 different cars with other lease companies and have never had one mark up the residual by $2, 500.00 at lease end. Every other lease company I have done business with allows the customer to buy the car at lease end for the residual. NOT ALLY. I feel like a fool for signing the lease agreement that allows them to do this to me. This is how you run customers off for life. Sneak something into a contract that is different that all the competition so the consumer is not looking for it. Look out anyone leasing a Chrysler, Dodge Jeep or General Motors product because ALLY is the lease company.

  • Dh
      2nd of May, 2013
    0 Votes

    NatalieDee - do you really know what you are talking about. I just got off the phone with an Ally representative and she was on the Philippines. Maybe you have no clue about the company you are working for?

  • Su
      5th of Aug, 2013
    0 Votes

    W Doug T is absolutely correct. I have prepaid lease which means I already bought the car down to the residual, and they want to tack on another $2, 500 for buyout. This is nothing short of theft, and is unconscionable. Not only will I never again deal with Ally, but I will never again buy a GM vehicle. Congrats on another lost customer!

  • 40
      25th of Jul, 2014
    0 Votes

    Add me to the list. I've been leasing GM cars through GMAC and Ally for over 4 decades with never a problem until I decided to turn my 2012 Cadillac SRX in on a Buick Enclave. The additional $2, 500 kicker puts it out of the range where the dealer could take it in and turn a nice profit, so I either come up with the difference of finish my lease out. I plan on finishing the lease out and putting Ally and General Motors on my don't not patronize list.

  • Ku
      9th of Dec, 2014
    0 Votes

    I agree with everything said here. I actually I'm quite good at this finance thing and ended up leasing 2 vehicles using ally. I did not notice the $2, 500 fee on either of the leases. I went with ally because the other leasing choice was US Bank, which is horrible as well. Luckily I was able to trade one of the vehicles, a 2012 Durango R/T, for a 2014 Jeep Grand Cherokee Overland within 5 months of lease end without loosing any money. The new lease is with Chrysler Financial. I will turn my other car to ally at the end of the lease since I cannot get out of it due to the $2, 500 fee. To add insult to injury, ally does not provide the customer a buyout figure. It is the dealer that has to call in for a buyout. When I traded the Durango, the ally employee asked the salesperson if the customer was listening in. They did not want me to know that the dealer gets $500 of the $2, 500 fee. I believe their practices are illegal since not providing the buyout puts the customer at a disadvantage when negotiating a trade-in. The customer has no idea of what their payoff is w/out the dealer knowing the number. In other words, if your car is worth more than the payoff, the dealer will most likely offer you just the payoff amount. I will never use them again and will probably not lease another GM car because they are mostly leased using ally or US Bank.

  • Th
      6th of Jan, 2015
    +2 Votes

    I had the turn in inspection @ the dealership, I was told their would be no charges.. after leasing a new vehicle thru chrysler credit I received a letter from ally wanting to charge me a $ 475.18 for excess wear on the front tires? The vehicle had 14, 814 miles on it when I turned it in. I am disputing their claim and will see Ally in court.
    Harry, Michigan

  • Sa
      30th of Jan, 2015
    0 Votes

    Sheer and utter incompetence! Not only is it clear that not one customer service rep has a clue, they also just make stuff up. Tried to buy a vehicle at lease end to no avail, so gave up and turned the Cadi in. Ended up they owe me $725 refund. Received a letter in December saying that the check was coming under separate cover. Two weeks later, when i called to inquire where the check was and they said that it was returned with a bad address. Each and every of my dozens of phone calls start with "verify your address." How do they send a check to a six month old changed address? Not only that, how do that cancel a check that was returned due to a bad address, and re-issue said check and send it to the SAME BAD ADDRESS???? Who does that? A month later, still holding my breath. Maybe in another month? They have no interest in resolving this.

  • Al
      17th of Jun, 2015
    0 Votes

    Ally is cheating customers.

    Residuals are set 10 – 15 percentage points below what they should be. This causes customers to pay off 10 -15 percent more of the cost of the vehicles they lease. This is bad enough and maybe even justified in this risk adverse world, but they are greedy. By adding a $2, 500 buyout premium at the end of the lease, and by making it very difficult for the customer and impossible for a dealer to buy the vehicle for the residual, or even the inflated purchase price, they compound their fraud. By essentially conning unknowledgeable customers, they make unwarranted large profits by selling cars at lease end. My car was worth $10, 000 more than the residual.

    They know that for an individual to buy a car at the end of a lease is difficult. The funds have to be available, the state sales tax must be paid, and a dealer will demand payment to handle it because Ally will not sell directly to customers. My dealer did not even return my calls about helping me with buying the car. Customers are rarely going to go through this and the additional costs make the transaction pointless for most of them. So Ally cleans up.

    Their prohibition of dealers being substituted for the lessees as buyers at lease end is new to me in 30 years of leasing cars. Ally will not allow dealers to purchase leased vehicles at lease end for the residual, or even for the inflated "purchase price". They require dealers to pay fair market value. For my car, that was $10, 000 more than the residual. They are taking money from customers.

    I communicated with Ally about this and all they have to say is that it is “legal”. I think maybe not and I am talking with law firms.

    To contact a person at Ally, Robert Stahl is the executive in charge of lease returns. His phone number in Dallas is 972-537-3091. Tell him what you think.

  • Se
      26th of Aug, 2015
    0 Votes

    Never lease a car where Ally provides the financing. I have never seen such employee incompetence. Even the GMC dealership finally admitted that Ally was the worst of the worst. Finally at the end of the lease Ally tried to steal the $8000. of equity I had in the vehicle. Ally wanted the dealership to pay the retail value of the car and not my actual pay-off. In order to protect my equity, I had to pay off the car and write a personal check over $ 25, 000 to protect my equity, forcing me to pay sales tax on the car I traded in for a new one. This non bank bank should be reported to the FDIC for their unfair business practices. No branches mean no service they are certainly not your allay they are your enemy.

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