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Allstate Auto Insurance / delaying my claim without reasonable cause

1 NY, United States

I have been trying to settle and get an answer to my claim against Allstate. They have been stating to me. That they cannot get in touch or specifically locate the policy for there insured. And that it may take up to 30 days to do so. They stated to me. There is an investigative team on this task for the last three days, but I still have not received an answer. Am I being mislead?. And what am I to do?.

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