SUBMIT A COMPLAINT

Allegiant Travel Company / Allegiant Air / they canceled flight 8 hours before takeoff, no refund, no explanation... poor everything.

Spanish Fork, UT, United States Review updated:
Contact information:

I hate Allegiant Air. I’ve never heard of an airline being so unreliable and so uncompromising. We flew from Provo, Utah to LAX California with my family- outgoing flight was everything we expected, but on the way home we completely lost any and all desire to fly with them ever again.

We were scheduled to fly out at 7am from LAX back to Provo, Utah. At 10:12 the night before they text us that our flight has been cancelled. Outright cancelled. No reason why. All the text said was that our rescheduled flight was 33 HOURS LATER. Just what the hell were we supposed to do till then? Honestly, I know running an airline requires a lot, I get it, we could do 8 hours later, or even 12 if were really had do, but 33?? A whole 2 extra days and a night?

So we called the airline, finally got some girl that sounded like she was either on crack or had just woken up, she was absolutely no help; couldn’t tell us if there would be compensation or not, if we would lose any chance of it if we found our way home, when they would let us know if any changes were made, or even what the general procedure for cancelled flights for the customers were. She was gone about 15 minutes, then came back on the line and said there was an issue in some other city, something or other about an issue supposedly with the plane; it was all very vague.

So after an hour and a half of a mess with our rental car company and exploring our options, we decided to call Allegiant again. This time we got a man who was actually competent and polite, but he still didn’t know what the procedure was. He was also gone about 12 minutes, then came back and said the flight was cancelled “Due to weather”…he did not know where exactly the “flight cancelling weather” was taking place. We checked the forecast back home, it was a small pattering of rain. OH NO RAIN! WHATEVER SHALL WE DO?? CANCEL ALL FLIGHTS!! Sheesh.

Looking back we wouldn’t have been so ticked off if they had just sent us a message saying for every flight ticket, here’s $100 credit voucher to use however we wish to get us through, whether it be getting our own way home or staying in a hotel until the alternate flight took off. But no, Allegiant’s policy must go something like this: “We will take your money, make promises and advertise like the larger, more reliable airlines, and then when we decide it does not benefit us, we pull the plug on the customers’ plans and they are left to their own devices.” Screw you Allegiant- we took care of ourselves and found our own way home. 12 hours and $400 later, with absolutely no help from you.

On our wonderful drive home, I decided to call Allegiant again, since they had failed to send a text or even an email about any updates, travel tips, or details about anything from Hell to Breakfast. This time I got a completely snippety girl with an attitude who was not in any way willing to help us. Within the first minute she was already telling me that my name, birthdate, and flight number was “completely incorrect” and couldn’t find squat about the situation. After spelling things about again, very slowly, and also supplying the flight confirmation number, she finally got it, all the while giving me attitude. She also said the flight was cancelled due to “inclement weather” and that, how convenient, no refunds are issued due to “weather cancelled flights”. We are seriously wondering if someone along the line really screwed up their job and didn’t do it, and that they canceled the flight and blamed it on the weather to cover themselves.

She then very rudely told me that only a total, grand total, of $242 CREDIT with the airline would be given. Yeah, like we are taking our life in our hands flying you jokers and your corrupted shenanigans EVER AGAIN. Then she basically hung up on me.

So we pay $800 for a round trip flight, with their ridiculous baggage fees, and they screw us over, keep our money, and offer us 1/4 of our payment in CREDIT. Never flying again with you Allegiant. I hope you lose all your customers and go out of business so people who aren’t aware of your poor functionality, procedures, and customer service don’t have to suffer getting ripped off.

Ha
Feb 11, 2017
Sort by: UpDate | Rating

Comments

  • Ro
      Jul 12, 2017

    We had a flight scheduled this past Friday July 7th at 9:30am from Ft. Lauderdale to Asheville. We got to the airport on time, and were told at the counter the flight was cancelled. No explanation to why the flight was cancelled. We never received and email or text of the cancellation. We tried to see if there was any other flight going out that day and there wasn't. We had to rush home, and figure out how we to get to Asheville that day. We had to book another airline, another car and was charged a drop off fee, our hotel was wasted for one day and night as well.
    The communication for this airline is extremely poor. You wait on the phone for a while, and it doesn't seem that anyone has the correct information.
    We did have to take them coming back, and the plane was dirty, the seats were extremely uncomfortable, and just everything about this airline is just unsatisfactory.

    +1 Votes

Post your comment