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Allegiant Air / poor customer service

United States
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On July 5, 2016 ; Customer [protected] ( a 15 yr. old) was to return to Harrisburg, PA, leaving Orlando/Sanford Airport at 7:00 a.m. Because of traffiic issues we did not get to the check in until 6:25 a.m. He was refused to board his flight even though it was not scheduled to leave until 7:00. This is an extremely small airport and therefore would not involve a great deal of effort to allow him to go ahead and board. However the clerk refused. Then when trying to reschedule the clerk was very confusing as to what date flights were available due to the fact she did not know that the day of July 5 was a Tuesday. Finally after informing her that the day was Tuesday she scheduled another flight on Thursday July 7. Our trip is a 225 mile trip and thus we had to return home to again make the trip again on July 7. Also his elderly grandfather in PA had to do the same. So we spent $150.00 in gas and also paid a $75.00 for the flight change. The cheap rates did not pay off. I have flown for many years and other airlines have always been very accomodating in such situations. I was very disappointed in the customer service and would not recommend the airiline to anyone.

Sh
Jul 06, 2016

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