Last week I had a flight to Vegas on Allegiant Airlines. I had left my cell phone at home and had to return to get it at the last minute. I finally arrived at the airport 30 mins before my scheduled departure, only to find no attendant at the check-in counter only a sign that read "will return in 20 mins". When the attendant returned about 10 minutes later and I demanded my boarding pass, he proclaimed there was nothing he could do for me because I had "forfeited" my flight by arriving "late". It's important to note that that flight did not depart for at least another 45 mins from the time I arrived at the airport, it departed late. However, "on-time" according to Allegiant airlines is arriving no later than 45 minutes before your scheduled departure. If you arrive even at 45 minutes and 10 seconds, you have forfeited your flight on Allegiant Airlines. This forfeiture entitles you to NO REFUND OR FLIGHT CREDIT. ITS TIME TO FIGHT BACK AGAINST SUCH UNFAIR POLICIES. Myself and my partner were not the only people who had "forfeited" their flight that evening, there were at least 3 other customers who had paid their hard-earned money to fly on that flight. I'm sure this "forfeiture" of flights happens on every Allegiant Airlines flight out of the Eugene Airport.
KNOW YOUR RIGHTS. If you have suffered at the hands of this unfair policy and have seen your hard-worked money go down the drain FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU. Allegiant Airlines 45 min"late policy" is not legal because it is not conscionable, it is unfair on it's face. There is no other airline that has such a policy for late customers without providing them at the least flight credit. You are ENTITLED TO REMEDY.
Contact: BBB of Southern Nevada, Inc. (Las Vegas, NV) 6040 S. Jones Blvd. Las Vegas, NV 89118 Phone: (702)320-4500 Fax: (702)320-4560 Email: email@example.com Web: http://www.vegasbbb.org
Assure you have the correct company name: Allegiant Air, LLC 8360 S. Durango Dr. Las Vegas, NV 89113