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Alitalia / charge for baggage

1 United States Review updated:

Good Day,

This is the 4th e email with no answer and sril my money are not back .
As a reminder I was charged for a baggage first $100 and after a very rude lady called Ilene came and charged me without asking me another $285 and she refunded the $100.
Without even giving me explanation or giving me a receipt.

I will take this email further as I can see you are very unserious and I clarify this as Stealing from your customers. This is the worst experience ever!!!

Roxana Goane

Ro
May 22, 2018
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Comments

  • Fl
      23rd of May, 2018
    0 Votes

    The complaint is submitted 1 time. Next step - to authorities.
    Nobody reads 4 times all the same.

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