Alitalia / charge for baggage
This is the 4th e email with no answer and sril my money are not back .
As a reminder I was charged for a baggage first $100 and after a very rude lady called Ilene came and charged me without asking me another $285 and she refunded the $100.
Without even giving me explanation or giving me a receipt.
I will take this email further as I can see you are very unserious and I clarify this as Stealing from your customers. This is the worst experience ever!!!
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