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Alitalia / Worst customer service!

1 United States Review updated:

Alitalia was a different / out of this world experience. No customer service anywhere. Rude flight attendants and lack of organization at boarding, checking in and baggage claim. Lost one bag and told me not to call the again just to check on the internet. They do not answer the phone and / or return your messages. The flight attendants seen to be over work and pissed off all the time. They are rude and do not have basic customer service skills. DO NOT FLY ALITALIA, IT COULD BE YOU WORST NIGHTMARE.

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Comments

Rs
  8th of Jul, 2007
0 Votes

I worked their for a short time and it wuz a nightmare. I can only imagine if i had lost my luggage and didn't get the proper re compensation. I am totally w/u 100% and i am Italian it puts a bad name to Italians so i am w/u.

It
  19th of Mar, 2009
0 Votes

Unfortunately I have to agree ... I am Italian too, I am actually waiting on the line now to talk to an operator to book my flight ... wait time shown on my phone, 64 minutes!!!
I also had a problem, and it is IMPOSSIBLE to find a customer service rep to talk to!!!
I tried many numbers, their office on fifth ave is not open to the public anymore, I went there in person without knowing and they didn't let me in and said they couldnt help in any way and to contact the same number I am calling now. Representatives at this number though (800) thugh are not able to help you with anything, just to book your ticket.

This is totally ridiculous, I am sorry to say that Alitalia sucks since they changed this year.

Am
  28th of Aug, 2009
0 Votes

Alitalia has got to be one of the worst airlines in the developed world. Kiss your luggage good bye.

A: Always
L: Late
I: In
T: Takeoff
A: Always
L: Late
I: In
A: Arrival

Je
  10th of Jan, 2012
0 Votes

I feel your pain.

I booked my honeymoon with Alitalia and it was the worst mistake I've ever made.

An
  24th of Jan, 2016
0 Votes

IL mio nome e Antonia Vavalle e sono molto arabita per il tratamento cke mio padre, e mia madre anno richavuto da i lavoratori cke anno portato mio padre nelle pulman, dei disabile, mio padre e malato e mia madre doveva andare con lui nell pulman per predere il loro volo da Roma (FCO)to BARI (BRI), pero anno deciso loro cke non cera posto per mia madre e lono portato solo a mio padre losciando mia madre sola per predere la ario? se mia madre non prendeva il volo cke cosa a vebre suceso mio padre si e fato nervoso fin cke a visto sua moglie di venere a sedersi vicino a lui questo non e gusto cke io o pagato tutti questi soldi per a vera mia madre e mio padre cke e maloto ! di stare in seme e loro anno deciso di separale ale quela stava molto posto per mia madre di andare nell pulman con mio padre come doveva ! questo non e normale il volo e AZ1613 FCO ROMA FIUMICINO, ITALY TO BRI BARI ITALY i mie genitori se ckimano Vavalle Nicola Antonio e Gjelina Nexhmie e questa e una cose cke dove justa percke mio pdre si e agitato molto e I sono molto ARABIATA sestovo I la loro non sela pasovano lichia ancke se perdevo il volo IL MIO NOME E ANTONIA VAVALLE IL MIO NUMERO DI TELEFONO E 847-378-8192 e voglio una risposta da cki comanda ALITALIA aspetero la vosta risposta, ho mandato due email al alitalia due wolte non ho avuto risposta da loro non e justo cke tratano le pesone cosi male i agree with all the complains is not alitalia it the mangers that run the air line and it a same

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