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1 Minneapolis, MN, United States Review updated:

Buyers beware - "escrow" service is a total scam
This company fraudulently claims to protect buyers from scams with their "escrow" service - advertises services that are supposed to hold payments until the goods received are confirmed in good condition - and allows scammers and other dishonest suppliers to sell products on their website. Purchased and item - it was received damaged, sent it back registered mail - now they are saying that the item is lost and they cannot refund my money. Money was only to be released tot he supplier once I confirmed delivery of the goods in satisfactory condition - which I never did. They have a "file a claim" division - which did basically nothing to investigate the issue, and quickly sided with they supplier - stating that they never received the goods back. Registered mail shows 3 attempts to deliver. Return package is now lost - and they are doing nothing to help. They have basically told me that I am out of luck. Stay away from

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  • Jb
      18th of Nov, 2010
    +1 Votes

    We are making a unique forum where those who have been scammed by Alibaba, GlobalSources, Made-in-China can submit a complain. Apart form that this forum provides free of cost reports, how-tos and a definitive guide to those who are new in the sourcing business. To make this happen we need your assistance. This forum is an initiative taken by the people who have been scammed by these Chinese sites. Please contact us hujelabs[at] with a subject "I was scammed".

  • Bo
      13th of Jul, 2017
    0 Votes

    @jb1988 I was scammed by one of the internet shops on AliExpress.
    I had the misfortune to buy at this store an electro shaver which I never got.
    I paid money in Jan 2017, through AliExpress Order N 81704983534226, but until now didn’t get the ordered. It was never sent from China.
    How the system works.
    After some times of the order placing, you will get information from AliExpress that the seller has prolonged the delivery time.
    The shop continue to prolong the delivery time, sent me nice letters with request to wait a little bit more, in hope that one time I will miss the time for buyer protection, or by mistake will close the dispute.
    This happened with me.
    All my try to be in contact with custom service failed.
    The china’s shop scammed me and AliExperss help them.

    I’m very glad that such site exist. It will not help me to get money back, but maybe will teach other people how to act with them.

    Boris Chernobilsky

  • Ho
      20th of Nov, 2010
    +1 Votes

    I was scammed by Alibaba! I would not recommend anyone to the Alibaba site. The so-called 'Gold Supplier [Verified Member]' is meaning less. My story sequence: Find product and vendor (vendor is Alibaba rated Gold Supplier), finalize sizes and quantity, send money ... vendor stops returning e-mail, Alibaba customer service says wait, I provide Alibaba full transaction documentation, Alibaba requests a 'Bank Stamp' on the electronic transfer receipt, Bank of America does not use 'Bank Stamps', Alibaba accuses me of trying to scam them! Alibaba ultimately sends a note recommending I work with the Chinese Police ... huh? I'm in New England, USA.
    I sent e-mail to all competing vendors requesting the same product with the condition that we use an escrow account. Not a single vendor of the 22 contacted agreed to escrow services.
    Alibaba is home to scammers and thieves and not worthy of your time.

  • Pa
      13th of Dec, 2010
    +1 Votes

    I totally agreed with the above stated complaints, I experienced only, I have been ordering from and I got the products in good condition and on time, but this, they even don't know how to use Escrow, what is this for, I bought products worth 500 USD on, the supplier keep on lying with me that he sent products, at the end he said give me more money so I can have more profit, then I will send you products, what the hell is this? no replies from the supplier, and I lost my 500 USD, what they do, they send small products worth 40 USD 50 USD, but when they get big money, they disappeares, its all SCAM, they are FAUDSTERS...

  • Ng
      2nd of Jan, 2011
    +1 Votes

    I bought an ite on on 17th dec 2010.The seller did not even bother to send and i had used paypal. No response ant all after my card was charged $145.

    Wilson from Nairobi kenya

    MESSAGE RECVD:Seller's Name:
    Seller's Email:
    Seller's Transaction ID: 84W67832YE9XXXX

    Transaction Date: Dec 17, 2010
    Transaction Amount: -$145.52 USD
    Invoice ID: 2010X121801XXXXXX
    Your Transaction ID: 3UH3XXXXXX
    Case Number: PP-001-XXXX-XXX

    Buyer's Transaction ID: 3UHXXXXXXXXX



  • Sh
      11th of Apr, 2011
    +1 Votes


  • Gl
      26th of Apr, 2011
    +1 Votes

    The latest ruse of course is a little more complex and in some ways much more clever. Aliexpress escrow services is now refunding scam claims, mostly within 48 hours of the claim being raised. Buyers are now much less likely to loose their money. However, the business case for the Escrow service is simply brilliant. Thousands of folk voluntarily deposit funds totalling millions of dolars into the Escrow Trust account where it stays for a minimum of 7 days earning the Escrow service interest before the original funds need to be repaid via a scam claim. Wow! Thanks to Ali Escrow we now have a window into the new age economy and how to make squillions using other peoples money. I'd suggest that there is substantial incentive for Alibaba themselves to post atractive but scam offerings in Alibaba in order to attract funds to their Escrow Trust account.

  • Pe
      31st of May, 2011
    +2 Votes

    ALIEXPRESS are the up & coming internet online marketplace scam artists of all time !
    The facts are ALIEXPRESS do not care if there advertisers are honest or not, it makes no difference to them as they are only about the commissions. I too was caught out, in a bait and switch scam. The supplier to this day is still advertising the same item he cannot supply ! I emailed ALIEXPRESS with a link to the ad after my experience, guess what ! they just are not interested, most of there Chinese suppliers are advertising goods they do not have in stock, bait & switch scams very common at ALIEXPRESS. ALIEXPRESS DO NOT CARE if the supplier has stock or not, as it makes there website look very fat. When (if) a supplier ships something it will mostly be not as described and if it is as described the quality will be disgusting. I got my money back through my bank eventually after wasting 6 months in there so called "dispute resolution process" another complete scam and waste of time. I guess they have many millions of dollars of payments in limbo awaiting "resolution", its a great source of interest free funds for them. Customer service at ALIEXPRESS does not exist once you make a complaint, try getting anything other than a automated response from them. Additionally there Escrow service is supposed to make you feel warm & safe, HUH! what a joke another ALIEXPRESS SCAM.
    Anyone that has had a good experience at ALIEXPRESS has just been lucky, ALIEXPRESS COMPANY, VERY DISHONEST, GOLD MEDAL SCAM ARTISTS...

  • Pe
      31st of May, 2011
    +3 Votes

    Be very careful buying expensive (eg. electronic) goods from AliExpress/AliBaba.

    Even though they claim to offer buyer protection through Escrow, the harsh reality is:

    1. I have informed them of an obvious fraud, and they have ignored it. Meanwhile another user on this site was ripped off on Alibaba/Express in a similar way (see below).

    2. Their mediation process is very slow - taking 30 days to even start. Then they seem rather blase about the whole thing (see point 1) and biased towards the vendor

    3. If you return the item, YOU will probably have to pay for tracked postage, which can be alot.

    4. Even then, the vendor can claim that they received a used, damaged or different object. Tracking cannot prove otherwise. So you lose your money and all leverage.

  • Pe
      31st of May, 2011
    +1 Votes


    This whole thing is clearly a "bait and switch" fraud - which I have discovered is now not uncommon amongst the millions of traders in China.

    Traders who can't compete by getting popular products at an affordable price will instead claim to have a popular product.
    They will send you a vaguley similar product worth much less than what you paid (eg. a cheap clone product. In my case, they sent a completely different CLASS of product - a MID instead of an ebook. This is like ordering a racehorse and getting a mixed-breed COW!)

    Knowing that many people can't be bothered wasting more time - or even money - to send it back, they often accept it, delivering a healthy profit to the vendor.

    (This is what they tried in my case: their first tactic was to say: "It's nearly the same, why don't you just accept that one!?" UNBELIEVABLE!)

    In my case, I would have lost $US 150 to these people.
    Instead, the good old Commonwealth Bank of Australia (a formerly government owned bank that still has a scerrick of customer service left*), got me a chargeback - and the vendor and the fools at AliBaba are still going through the mediation process lol!

  • Az
      21st of Jun, 2011
    +1 Votes

    I my self also purchased from them (electronics) returned them provided verification... mind you this was 02/2011 till this day i have been told nothing was rcvd i have sent them verifications and nothing... Aliexpress and Alibaba are both scams... Stay away from this scheme...!!!

  • Ni
      4th of Jul, 2011
    +1 Votes

    Agree - they are frauds. They seem to return my escrow - But money never came

    Order Number:



    Order Complete. Processing refund.

    Your refund has been issued from Escrow and will be sent back to you within about 7 business days. If you still have not received your refund then, please contact your payment service provider (bank, PayPal, Moneybookers, etc.) for further information.

  • Se
      12th of Dec, 2012
    +1 Votes

    The cheater is everywhere, not only Alibaba.
    You can not judge one company by your one or two unhappy business journey.
    There are millions of get in and out of Aliexpress. Many of them do it successful.
    There are the people use Aliexpress and trust it.
    They do lots of business, they also earn much.
    They built a good relationship with their supplier.
    I am one of the supplier from Alibaba, once we get the bad situation, but my client willing to deal with it with us together.
    Then do it successful, . it is not aways smoothly when you do it just like our life.
    Thanks for your reading.
    Seven Xu

  • Se
      12th of Dec, 2012
    +1 Votes

    There are the people use Aliexpress and trust it.
    They do lots of business, they also earn much.
    They built a good relationship with their supplier.
    I am one of the supplier from Alibaba, once we get the bad situation, but my client willing to deal with it with us together.
    Then do it successful, . it is not aways smoothly when you do it just like our life.
    Thanks for your reading.
    Seven Xu

  • Gr
      10th of Jan, 2013
    +1 Votes

    I agree with those who says that the AliExpress service is scam. I put order via AliExpress Ewscrow, but did not get information about the shipped parcel 4 days.
    After my multiple requests the supplier sent me a fake tracking number .
    It happened 14 days ago.
    AliExpress does not help me, nor even replies to my e-mails.
    The option to file claim is not available - only "dispute"
    AliExpress looks as a huge gang - gangsters and thefts - very large criminal structure
    We should spread the truth about Alibaba/AliExpress over the internet.

  • Ju
      31st of Jan, 2013
    +2 Votes

    I have had nothing but trouble from AliExpress as a company!!
    First, they blocked, for "Security reasons" 4 of my orders. They were asking for a fraud protection service and password from my MC and Visa. The three numbers in the back of the cards ARE the fraud protection- It is hit and miss which cards they will accept- I will admit one of my cards had a stop on it, because I DO have fraud protection on the card, and since I have been purchasing a lot on it lately, they wanted to make sure that I wasn't being frauded- THAT is a REAL fraud protection- I found out the next day that my orders were cancelled- so, I unblocked my card(easily- I talked to a HUMAN being), and then re-ordered the ones that had been stopped by Ali express- I got 4 e mails stating they had gone thru successfully, but we will see- I can see something different tommorrow.IIf I get the same security cancel of my orders again, I will call my credit card company to make sure money wasn't taken out, and will dispute it
    A second problem- There was a glitch in THEIR system at the same time. One order, for 2 bags, is on my payment history 4 times, stating that payment MUST be made, in big red letters!!- I DID NOT finish the process because of Ali Express requesting this other Fraud system from the cards- yet, they put it in my history- I, of course, do NOT want 4 of the same bags- When I try to cancel these extra orders, there is NO button to push to cancel- when I asked the computer generated LADY questions, I got an answer that says I have to give all this VERY SENSITIVE information to them, information that can be used by scammers, including ALI express- I will not give it to them
    They have NO customer service phone number, so, no human contact- probably for the same reason- the COMPANY are scammers themselves.

    I will NEVER buy from them again- I am an honest online shopper(think ETSY) and have NEVER had these problems- Buying clothes is NOT worth this- I would like to complain against the directly, but, they seemed to have protected themselves well.

    Judy Szolnoki
    Harrison, New York

  • Ci
      9th of Mar, 2013
    +1 Votes

    Ali Express sells illegal products that are copyright protected. Even lots of the little items for sell are copies of products they stole from Etsy sellers. Almost every product I've found on this website has infringed on someones copyright weather it be a big company or a little independent designer. Also, do not buy electronics from this website. They are not regulated, and can be dangerous.

  • Kr
      4th of Apr, 2013
    +1 Votes


    WE have been betrayed it is all wrong products, we have received different color and sizes, we have not received what we ordered .

    when i ask the m what sizes they are they said sizes are chinese .

    It is completely waste for us . quality is also poor please discontinue this supplier from website it is fake.


  • Re
      28th of Aug, 2013
    +1 Votes

    Aliexpress The Cheater

    I NEVER GOT MY ORDER: They build Hi Fi website but they don’t know how to track where is the money gone, VERY STRANGE & FUNNY!!! DON’T BUY ANYTHING FROM

    The payment for Order 1014843796 for this item WWE John Cena Salute the Cenation Superfan T-Shirt Package;NEW Cena Green t-shirt+Baseball Cap+sweatbands set
    I am visited to my bank (Canara Bank, Jayanagar Shopping Complex Branch, Bangalore – 560011. INDIA) and they given me a copy of bank statement print out.
    The money US$23.49 is transferred on 15th Oct 12 and OTR number is 0599OTR432412.

    Aliexpress just whack my money without any appreciation.

  • Zu
      2nd of Sep, 2013
    +1 Votes

    Aliexpress is a big lie, misleading image, no cs, no refund, nothing, they take your money and GONE! poofff just like Mary Poppins.

  • Ma
      2nd of Sep, 2013
    +1 Votes

    I have read the comments in this board and apologize on behalf of the company if you have had bad experiences with or While I am not with customer service (I work in international public relations), sometimes I can help get folks with disputes or problems to the right person in customer service. So if any of you need help, please feel free to email me at I can;t promise that I can get resolution all the time, but I can promise that we will try. Mark Story, Director, International Corporate Affairs, Alibaba Group.

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