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1.1 1818 Reviews

AliExpress Complaints Summary

38 Resolved
1760 Unresolved
Our verdict: If considering services from AliExpress with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AliExpress reviews & complaints 1818

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A
9:00 am EDT

AliExpress seller sent wrong item, won't admit they received item back for exchange

Hi there, I purchased 110 pieces Aluminium jar from a Seller store name
"packing world -cosmetic and medicine packing", they sent the wrong one not same as previous order and We can't return and exchange products, They said "in the future, we always supplying the right one" So' We think that this seller, is not responsible, (Please see detail in the picture attached file)
Could you help me in this matter ?

My order : https://th.aliexpress.com/item/120G-aluminum-cream-jar-cosmetic-container-eyeshadow-container-power-container-mask-jar-Cosmetic-Jar-Cosmetic-Packaging/942440625.html

Price : US $95.26 / 110 Pieces

Seller Store : packing world -cosmetic and medicine packing
Seller Name : tracy Liu

Best regards.

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5:30 am EDT

AliExpress unethical behaviour

Aliexpress advertised this armband as "genuine leather"...that appears to be a very liberal interpretation of the word genuine - have a look at what i found when i shortened the armband AliExpress #nodescriptioncanbetoofalseAliexpress #Alixpressstoobigtocare #Aliexpressfulldisclosure #nameandshamealiexpress https://www.facebook.com/neschast.ast.7 .

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4:28 pm EDT

AliExpress nfl championship rings

I ordered over 100 NFL Rings From AliExpress in 2017 and 2018 that I was Collecting to sell on the Internet and at Flea Markets when the weather warmed up. On January 12 of 2018 I had Six Agents from The North Carolina Department of The Secretary Of State Confiscate 113 Remaining Rings that I had Left. They also Confiscated17 Necklaces. I talked to My Bank (BOA) and they said to talk to you about a Refund since the Rings contained Counterfeit Trademarks, even though the Rings were Confiscated. The Agents said it was a Felony to Sell, Buy, or Own the Rings. Since I had no idea that it was illegal to Buy the Rings there were no Charges filed as long as the Rings were turned over to them. My Bank said if I Got no Results then to Call them back and they would turn it over to their Fraud Department and let them Handle it. If necessary they would Contact the NC Dept. of The Secretary of State. I Done a Rough Estimate of the total worth of the Rings and it came up to around $600.00, that includes the Necklaces. I figured my amount was actually less than the actual Amount Owed. If I need to I can Go into a Detailed Count which will show a Larger Amount. I am Also sending a copy Of the Voluntary Surrender Letter With a Card with the Name of the Head Agents Name and a Count of the Items Confiscated. I am Disabled and been sick is the Reason I have been so late getting this to you. It doesn't matter how long it has taken because the fact is the product is Counterfeit and being sold by you, as a matter of Fact they are still being sold by you, which I don't care as long as I get My Money Back. My Bank called me and said I need to get this Resolved as soon as Possible, if not they would go ahead and turn it over to their Fraud Dept., so I need an Answer ASAP. Thanks

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Update by Ras42754
Jun 13, 2018 7:46 am EDT

How Long will it Take to get a response to my Refund Request?

Update by Ras42754
Jun 12, 2018 4:31 pm EDT

Counterfeit Products

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6:38 pm EDT

AliExpress swimwear order

Dear sir, madame,

I would like to complain about "Shop3204084 store"

http://s.aliexpress.com/7jArEBzE?fromSns=Copy to Clipboard

My name on Aliexpress is;
Fatima Yahya
[protected]@gmail.com

I ordered a swim wear, and later i cancelled it before she did any shipping or what so ever. My reason was that My little sister already found another swim wear. Later on she didnt reply back to my message, and proceeded to ship it, while i clearly cancelled it! Please see the pichures, and see the hours of when it happened. I would like to have my money back! This has never happened to me before, and i found this ridiculous! After she shipped it, she totally ignored me.

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8:27 pm EDT
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AliExpress hoverboard not charging

I ordered a hoverboard from china and 3 weeks after i received my order the board will not charge . this is a problem for me because i paid a lot of money and was excited to get my order and have a ride of the board . I received my order on the 4th of June and when i unboxed my order I Turned it on and went ok but when i put the board on charge the green battery light would not flash and the red light on the charging port was green indicating it to not charge . I am requesting repair or another hoverboard
of refund. I have ordered a hoverboard from alibaba before and had no problems.

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Update by Ben Allen
Jun 07, 2018 9:12 pm EDT

4th of June
Client number order ID [protected]
tracking number [protected]
I ordered a hoverboard from china and when i unboxed my order and turned it on the board was fine but when I plugged the charger in to charge the battery indicator would not flash for charging . I was so happy when my order arrived at the post office
but not so happy now because the hoverboard is just sitting at home and not working,
very disappointment for me . I have been emailing Aliexpress and letting her know of the problem I have had, I have been trying to send a Video of the problem but the video is too big . Please can you resolve this issue for me by sending another charger, refund or repair

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12:28 am EDT

AliExpress package not received and closed the order and shows delivered

I have booked order for smart watch in 1st week of may 2018 and it shows me will delivered by 23 May 2018 and latter it shows delivered successfully on 18-5-2018, have contact customer service and they asked for wait, I have conct with them again afet some day they asked me for wait, againe after some days I contact with CS then they asked me or open dispute, I did that as well but they close the dispute with out any refund, ...

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12:44 pm EDT
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AliExpress original kentiger hy-602 mini portable hifi stereo power digital amplifier with fm ir control fm mp3 usb playback with four dsp

On 03.02.2018 we received three amplifiers (see the full title above) (order number is 89187064820103). Unfortunately we confirmed the order and left poistive feedback before we discovered the damage.

All three amplifiers arrived with some damage on its front panel or the body surface - visible and touchable defects (scrathces, dints, blurred paint etc).

We asked for small discount and the seller promised to give us a discount of 5$, but in reality, whne we made another order, we didn't receive any discount and had to cancel our order.

https://youtu.be/so6vV4d2d28

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7:53 am EDT
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AliExpress 2 defect products no refund no return accepted

2 orders :1 cellular charger order [protected] and 1 can opener : order
[protected]
Both products does not work, aliexpress refuse the return and the refund
Must be the new way to make money
The seller send you defective product value 0$ you pay full price and have to keep the garbage, and the seller and aliexpress keep your good money.
Nice way to make profit
Its doe not happen with amazon or e bay lets spreed to all potential buyer not to buy from aliexpress

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12:15 am EDT

AliExpress I didn't get my order until now!

I ordered 5 items from Ali Express website for the first time to my 3 years old daughter in 30/4/2018 and pay for it by Visa card. I submitted my address in UAE to receive my order.. It's shown that 6/6/2018 is the deadline for getting it, but unfortunately I didn't get it yet. I have to travel after 2 weeks to my hometown.
Please reply as soon as possible. I need explaination for this delayed specially it is the first time I deal with and I don't want to be the last..
Regards

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garycham
, US
Jun 06, 2018 1:02 am EDT

I agree with you. This company is terrible. Plus, their return policy is a joke. If the seller doesn't agree to return a defective product, than you have to submit a claim. However, this claim will not be accepted if you don't upload pictures, and if your statement isn't convincing than Aliexpress will deny your claim.

ComplaintsBoard
A
8:23 pm EDT

AliExpress a dress that was ordered #[protected] shop1735475

I ordered a dress from a Lonyanling shop on April 23/2018. On may 10th i recieve a message that the dress was lost sent to the wrong address. Needless to say i wasnt happy. The seller ask me to send my paypal account so they can refund me the money. For some reason or another i just could not retrieve the money. So it went back to their account. I ask the seller several times in my messages to check their account and they will see that i havent gotton the money. The seller ask me to send the proof. I sent the transaction by email. However the seller is still refusing to reimburse me and keep telling me they sent the money. I dont understand and want to know why this seller is refusing to reimburse the money.

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surachai
, TH
Jun 06, 2018 12:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

From my bad experience, Seller tried to delay until the dispute period expired . You should open dispute ASAP if the protection period is still valid otherwise chance to lose your money is very high.

You often here this from Aliexpress services's representatives "Aliexpress is a B2C platform to provide trading between Chinese sellers and foreigner buyers. we can not responsible for all frauds".

They don't realize that We(buyers) buy a product based on Aliexpress 's trust/credit not from Chinese seller.

Chance to lose your money is high if you unlucky to buy a product from bad seller . Comparing to Amazon you are more safe because you deal/contact directly to Amazon. (Price is more expensive than aliexpress if you are not in US). Comparing to ebay you get more protection than aliexpress and you can communicate with ebay customer services easier than Aliexpress.

Hope you get your full refund.

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10:20 pm EDT
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AliExpress phab 2 pro pb2-690n : bad quality item and bad experience

I lost 6 moths for ordering the PHAB2 Pro LCD
1st Order : Order ID: [protected] on FEB.05/18 I ordered gold color item but seller tried to sent me black color item. I lost 2 monts for this order.

2nd Order : Order ID: [protected] on MAR.05/18 I ordered gold color item but seller tried to sent me black color item again. I have to do cancelled the order.

3rd Order : Order ID: [protected] on MAR.08/18 The seller sent me defective item I contacted the seller to exchange so I return it to the seller. After the seller confirm receiving of my return item I have not been able to contact the seller again. The seller cheated on me.

4th Order: Order ID: [protected] on Apr.28/18 Seller sent me bad quality item and not working. I opened dispute in 1 day after receiving but Aliexpress's representative judgement was based on seller side. I submitted many evidences including video file how I tested the LCD but seller did not submit any evidenced. Aliexpress forced me to accepted that bad quality an not working. You can see my attached pictures.

If you try to contact aliexpress customer services. you will find it very difficult to contact and nobody will follow your case and noway to contact management level.

Surachai R.

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Update by surachai
Jun 05, 2018 11:51 pm EDT

Why The LCD did not work . See the attached PIC

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8:45 am EDT

AliExpress damaged product sent

order # [protected]
dec 5th 2017

The seller sent a damaged product, when contacted the seller, seller informed a new part will be sent out therefore no dispute was submitted. The seller never sent a new part and now the seller stopped replying to my messages.

I had paid 25$ for this product. now the product is useless.

I would want the replacement part or full refund for the damaged product.

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2:35 pm EDT

AliExpress product not received.

I'm attaching picture of my orders that I have not received. I'm not paid back neither have the products reached me.
I want a refund now. There was no positive response from supplier/manufacturer.
I want AliExpress Management team to resolve this at earliest.
I look forward for Your response. My email is [protected]@gmail.com
I always had good experiences but this time it's a headache.

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6:17 am EDT

AliExpress Order No: 91752521243248

I was sent a product (a dashcam camera recorder costing $94) that does not work. When I raised this through the dispute process a decision for "No return & No refund" was made without ANY attempt to resolve the dispute.

It seems that Aliexpress' claim that:
"We want you to shop with confidence and worry less. Our Buyer Protection ensures that your purchases are covered in the event that you encounter a problem" is FALSE.

This is absolutely not true, you have no protection as a buyer when you buy from Aliexpress, do so at your own risk.

This is Aliexpress' well explained resolution:
Please do not reply to this email/message. This mailbox is not monitored and you will not receive a response.

Dear XXXXX,

Regarding to your dispute about the order (order id: 91752521243248), we have made the following mediation.

Result:

Refund: AUD 0.00, no need to return goods (if there is a refund, normally buyer will receive the refund in 3-20 business days)

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5:43 am EDT
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AliExpress order [protected]

I ordered a luxury leather wallet phone case for iphone x and payed the amount of 3.32$ at 9 may 18. Yesterday I got a mail that the order is cancelled because payment was not made before 28 may 2018. I checked with the credit card company and they said the the sum was transfered at 10 may 2018. I got no wallet and no money.

I ask to send me my order.

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8:11 pm EDT
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AliExpress account locked

I pass an order 2 weeks ago with aliepress. I paid and just the day after they locked my account. I'm contacting them 3 times and the only answer i'm getting is that they have to send an investigation report and I have to wait for 2 or 3 days. No one is doing follow-up, they took my money and now i'm stuck, because they are not doing any effort to help me. They just don't care. Keep receiving the same anwer to wait for 2 business days. But in the mean time, I was able to change my password without even login in my account!

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6:54 am EDT

AliExpress sellers mobile phone

Hi Sir/Madam,
My name is Vladimir Dzanga from Serbia, city is Belgrade.
i am having problem with the seller who sold me Oukitel K3 mobile phone. From the first day my phone did not work, it resets every 5 minutes and after few days of using, i had to go to official oukitek store in Belgrade/Serbia. I received k3 phone on 10 march 2018 and contacted the seller on 13/03/2018, 3 days after. I had dificultties with my phone, it resets quite often, that night it did not wanted to turn of, it just blocked. When i turned on, Android OS did not not start, there is only starting message Oukitel and nothing else. Here is a here is a youtube link:https://www.youtube.com/watch?v=NXE514dOxP0&feature=youtu.be where you can see what happened. The repair guy from oukitel store said that the problem is with the motherboard, he was able to flush the phone, but he said that my phone will start working very soon, which id did. Two days after same thing happened. The seller Xin Lee agreed to pay me 15$ refund, they asked me a bill and i gave them, they have refunded me. I sugested that they send me a new motherboard because oukitel store does not have spare parts for K3, but the refused. I sugested that they send me new phone, they refused, i sugested that they send me their address so i could shipped them phone, they refused. The seller was just buying time with his excuses.The seller did not test the phone before he send it to me. I can not use my phone, it is in my box... I am so mad because he was fooling me around. I can send you my conversation with him so that you can see who is right. Order number is [protected]. I just want my money back and full refund. I will send this phone to seller because it is broken. The seller has bad remarks already and did is not the first time that he would not corect his mistake. Please help me... If you want some other information i would be happy to provide you one.
Thanks

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1:28 am EDT

AliExpress product not received

Tracking Number: UC504509490CN
Logistics company: China Post Ordinary Small Packet Plus
Shipment time: 2018-04-12 10:28:08
Order information
Order number: 91085767224577
Shop name: Fly Away !
Receiver address: House #1030, street #3b cantt view colony range road, , Rawalpindi, Punjab, Pakistan sohail rasheed [protected]
I need my order to be deliver as urgent as possible

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2:34 pm EDT

AliExpress mini pc

I ordered a mini pc before Christmas, it got held up in customers. Unfortunately, I was away when this happened so was unaware. I contacted DHL, who said the items are only stored for 10 days and are then shipped back to the supplier. AliExpress judged that it was my fault and I lost my money, even though the goods were not delivered

Order no. [protected]

Company:
Location: Guangdong China

Below is the Correspondance history

Hi
As this item has been sent back to the seller, can I Pay for it to be reshipped to me

Thanks
Perry Charlton
Me
18/05/28 12:10
I am still awaiting delivery or a refund on this product do you have an update
Me
18/03/22 03:01
The Goods have been sent back to supplier by DHL without ever being delivered. Can I have my money back as you web site promises
Me
18/03/09 06:51
As I have not received the goods Purchased. I would like a refund
Me
18/03/09 06:49
Hi Coral Jiang

I am not sure what is happening with my order. DHL said they sent it back and have a signature that someone has sign for it. It was sent back 10 days after the received it. I was unaware they even had it, until I made first contact via aliexpress. What happens know, I have paid for the goods but have not received them?
Me
18/03/02 01:12
Coral Jiang
18/01/24 08:31
Please check your email
HI My Email is [protected]@perrycharlton.com

Is the Invoice on Alibaba, if not there was no way I could have resolved this on my own
Me
18/01/22 08:09
Coral Jiang
18/01/20 08:13
this is a transaction screenshot, not invoice, please leave your email to me, I can send you invoice.
Below is a copy of the email sent

Me
18/01/20 01:17
Coral Jiang
18/01/18 02:16
what invoice do you send? please send invoice and transaction value proof together, it will be better. please leave your email to me for files sending.

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1:56 pm EDT

AliExpress yanhe store cuppa snooker cue

Customer purchase [protected]
I placed an order with full payment but after my payment seller send me message that pay extra 75 dollar so he will ship this order .I mean it is fair that when you invest your money time energy and trust of online supplier with Ali that supplier can easily cheat at purchase .

I want to complaint this supplier as blacklist and I want him either send me this order on same prices which he set online before and originally I paid with my card 85 dollar.

seriously this is not acceptable for any customer to be cheated in this way and my complaint not for me it's for future customer.

Yanhe store supplier of cuppa cue stick for snooker is cheater and fraud supplier and kindly take legal action against him to stop his fraud .

Even he has to pay me back for my time and hurting me and not providing me my order even after fill payment.

My regards

Jawad Akhtar
KSA Mobile
[protected]

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AliExpress Customer Reviews Overview

AliExpress is a popular online retail platform that offers a wide range of products at competitive prices. The website has gained a lot of popularity over the years due to its vast selection of products, low prices, and reliable shipping options.

One of the most significant advantages of shopping on AliExpress is the vast selection of products available. The website offers everything from clothing and accessories to electronics and home goods. Additionally, the prices are often much lower than what you would find in traditional retail stores.

Another positive aspect of AliExpress is the reliable shipping options. The website offers a variety of shipping methods, including free shipping on many items. Additionally, the website has a buyer protection program that ensures that customers receive their orders on time and in good condition.

Many customers have also praised AliExpress for its excellent customer service. The website has a dedicated customer service team that is available to assist customers with any questions or concerns they may have.

Overall, AliExpress is a great option for anyone looking for a wide selection of products at competitive prices. With reliable shipping options and excellent customer service, it's no wonder that the website has become so popular among online shoppers.

AliExpress In-depth Review

Website Design and User Experience: The website design of AliExpress is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, allowing users to quickly search for specific items. The layout is intuitive, with categories and filters to help narrow down search results. Overall, the website provides a seamless user experience.

Product Variety and Selection: AliExpress offers an extensive range of products across various categories. Whether you're looking for electronics, clothing, home decor, or beauty products, you'll find a wide selection to choose from. The platform also allows sellers from different countries, providing a diverse range of products to cater to different preferences and needs.

Pricing and Competitive Advantage: One of the biggest advantages of shopping on AliExpress is its competitive pricing. The platform offers products at significantly lower prices compared to traditional retail stores. Additionally, AliExpress frequently runs promotions and discounts, allowing users to save even more. This makes it an attractive option for budget-conscious shoppers.

Shipping and Delivery: AliExpress offers various shipping options, including free shipping on many items. While the shipping times can vary depending on the seller and location, the platform provides estimated delivery times for each product. It's important to note that international shipping may take longer, but AliExpress provides tracking information to keep users updated on their orders.

Customer Service and Support: AliExpress has a dedicated customer service team that is available 24/7 to assist users with any queries or concerns. They can be contacted through live chat, email, or phone. The platform also has a comprehensive help center with FAQs and guides to address common issues. Overall, the customer service is responsive and helpful.

Product Quality and Authenticity: While AliExpress offers a wide range of products, it's important to note that the quality and authenticity can vary. As a marketplace platform, AliExpress hosts multiple sellers, and the responsibility for product quality lies with the individual sellers. It's advisable to read product reviews and ratings before making a purchase to ensure a satisfactory experience.

Payment Options and Security: AliExpress offers a variety of secure payment options, including credit cards, debit cards, and PayPal. The platform uses encryption technology to protect users' personal and financial information, ensuring a safe and secure shopping experience. Users can also opt for buyer protection, which provides additional security against fraudulent sellers.

Return and Refund Policy: AliExpress has a buyer protection policy that allows users to request a refund or return if they are not satisfied with their purchase. The specific return and refund policies may vary depending on the seller, so it's important to review the seller's terms before making a purchase. AliExpress also provides a dispute resolution process to help resolve any issues that may arise.

Trustworthiness and Reputation: AliExpress has gained a reputation as a trusted online marketplace with millions of satisfied customers worldwide. The platform has implemented measures to ensure the authenticity and reliability of sellers, including user ratings and reviews. While there may be occasional instances of fraudulent sellers, AliExpress takes steps to address such issues and protect its users.

Overall Shopping Experience: Overall, shopping on AliExpress provides a convenient and affordable experience. The website design and user experience are intuitive, making it easy to find and purchase products. The wide variety of products, competitive pricing, and secure payment options add to the overall appeal. While there may be some variability in product quality, the customer service and buyer protection policies help address any concerns. AliExpress has established itself as a trustworthy platform, offering a positive shopping experience for users.

How to file a complaint about AliExpress?

Here is a guide on how to file a complaint against AliExpress on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with AliExpress in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with AliExpress. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.

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