AliExpress

I ordered a dress from a Lonyanling shop on April 23/2018. On may 10th i recieve a message that the dress was lost sent to the wrong address. Needless to say i wasnt happy. The seller ask me to send my paypal account so they can refund me the money. For some reason or another i just could not retrieve the money. So it went back to their account. I ask the seller several times in my messages to check their account and they will see that i havent gotton the money. The seller ask me to send the proof. I sent the transaction by email. However the seller is still refusing to reimburse me and keep telling me they sent the money. I dont understand and want to know why this seller is refusing to reimburse the money.

I lost 6 moths for ordering the PHAB2 Pro LCD
1st Order : Order ID: [protected] on FEB.05/18 I ordered gold color item but seller tried to sent me black color item. I lost 2 monts for this order.

2nd Order : Order ID: [protected] on MAR.05/18 I ordered gold color item but seller tried to sent me black color item again. I have to do cancelled the order.

3rd Order : Order ID: [protected] on MAR.08/18 The seller sent me defective item I contacted the seller to exchange so I return it to the seller. After the seller confirm receiving of my return item I have not been able to contact the seller again. The seller cheated on me.

4th Order: Order ID: [protected] on Apr.28/18 Seller sent me bad quality item and not working. I opened dispute in 1 day after receiving but Aliexpress's representative judgement was based on seller side. I submitted many evidences including video file how I tested the LCD but seller did not submit any evidenced. Aliexpress forced me to accepted that bad quality an not working. You can see my attached pictures.

If you try to contact aliexpress customer services. you will find it very difficult to contact and nobody will follow your case and noway to contact management level.

Surachai R.

order # [protected]
dec 5th 2017

The seller sent a damaged product, when contacted the seller, seller informed a new part will be sent out therefore no dispute was submitted. The seller never sent a new part and now the seller stopped replying to my messages.

I had paid 25$ for this product. now the product is useless.

I would want the replacement part or full refund for the damaged product.

I'm attaching picture of my orders that I have not received. I'm not paid back neither have the products reached me.
I want a refund now. There was no positive response from supplier/manufacturer.
I want AliExpress Management team to resolve this at earliest.
I look forward for Your response. My email is [protected]@gmail.com
I always had good experiences but this time it's a headache.

I was sent a product (a dashcam camera recorder costing $94) that does not work. When I raised this through the dispute process a decision for "No return & No refund" was made without ANY attempt to resolve the dispute.

It seems that Aliexpress' claim that:
"We want you to shop with confidence and worry less. Our Buyer Protection ensures that your purchases are covered in the event that you encounter a problem" is FALSE.

This is absolutely not true, you have no protection as a buyer when you buy from Aliexpress, do so at your own risk.

This is Aliexpress' well explained resolution:
Please do not reply to this email/message. This mailbox is not monitored and you will not receive a response.
—
Dear XXXXX,

Regarding to your dispute about the order (order id: 91752521243248), we have made the following mediation.

Result:

Refund: AUD 0.00, no need to return goods （if there is a refund, normally buyer will receive the refund in 3-20 business days）

I ordered a luxury leather wallet phone case for iphone x and payed the amount of 3.32$ at 9 may 18. Yesterday I got a mail that the order is cancelled because payment was not made before 28 may 2018. I checked with the credit card company and they said the the sum was transfered at 10 may 2018. I got no wallet and no money.

I ask to send me my order.

I pass an order 2 weeks ago with aliepress. I paid and just the day after they locked my account. I'm contacting them 3 times and the only answer i'm getting is that they have to send an investigation report and I have to wait for 2 or 3 days. No one is doing follow-up, they took my money and now i'm stuck, because they are not doing any effort to help me. They just don't care. Keep receiving the same anwer to wait for 2 business days. But in the mean time, I was able to change my password without even login in my account!

Hi Sir/Madam,
My name is Vladimir Dzanga from Serbia, city is Belgrade.
i am having problem with the seller who sold me Oukitel K3 mobile phone. From the first day my phone did not work, it resets every 5 minutes and after few days of using, i had to go to official oukitek store in Belgrade/Serbia. I received k3 phone on 10 march 2018 and contacted the seller on 13/03/2018, 3 days after. I had dificultties with my phone, it resets quite often, that night it did not wanted to turn of, it just blocked. When i turned on, Android OS did not not start, there is only starting message Oukitel and nothing else. Here is a here is a youtube link:https://www.youtube.com/watch?v=NXE514dOxP0&feature=youtu.be where you can see what happened. The repair guy from oukitel store said that the problem is with the motherboard, he was able to flush the phone, but he said that my phone will start working very soon, which id did. Two days after same thing happened. The seller Xin Lee agreed to pay me 15$ refund, they asked me a bill and i gave them, they have refunded me. I sugested that they send me a new motherboard because oukitel store does not have spare parts for K3, but the refused. I sugested that they send me new phone, they refused, i sugested that they send me their address so i could shipped them phone, they refused. The seller was just buying time with his excuses.The seller did not test the phone before he send it to me. I can not use my phone, it is in my box... I am so mad because he was fooling me around. I can send you my conversation with him so that you can see who is right. Order number is [protected]. I just want my money back and full refund. I will send this phone to seller because it is broken. The seller has bad remarks already and did is not the first time that he would not corect his mistake. Please help me... If you want some other information i would be happy to provide you one.
Thanks

Tracking Number: UC504509490CN
Logistics company: China Post Ordinary Small Packet Plus
Shipment time: 2018-04-12 10:28:08
Order information
Order number: 91085767224577
Shop name: Fly Away !
Receiver address: House #1030, street #3b cantt view colony range road, , Rawalpindi, Punjab, Pakistan sohail rasheed [protected]
I need my order to be deliver as urgent as possible

I ordered a mini pc before Christmas, it got held up in customers. Unfortunately, I was away when this happened so was unaware. I contacted DHL, who said the items are only stored for 10 days and are then shipped back to the supplier. AliExpress judged that it was my fault and I lost my money, even though the goods were not delivered

Order no. [protected]

Company:
Location: Guangdong China

Below is the Correspondance history

Hi
As this item has been sent back to the seller, can I Pay for it to be reshipped to me

Thanks
Perry Charlton
Me
18/05/28 12:10
I am still awaiting delivery or a refund on this product do you have an update
Me
18/03/22 03:01
The Goods have been sent back to supplier by DHL without ever being delivered. Can I have my money back as you web site promises
Me
18/03/09 06:51
As I have not received the goods Purchased. I would like a refund
Me
18/03/09 06:49
Hi Coral Jiang

I am not sure what is happening with my order. DHL said they sent it back and have a signature that someone has sign for it. It was sent back 10 days after the received it. I was unaware they even had it, until I made first contact via aliexpress. What happens know, I have paid for the goods but have not received them?
Me
18/03/02 01:12
Coral Jiang
18/01/24 08:31
Please check your email
HI My Email is [protected]@perrycharlton.com

Is the Invoice on Alibaba, if not there was no way I could have resolved this on my own
Me
18/01/22 08:09
Coral Jiang
18/01/20 08:13
this is a transaction screenshot, not invoice, please leave your email to me, I can send you invoice.
Below is a copy of the email sent

Me
18/01/20 01:17
Coral Jiang
18/01/18 02:16
what invoice do you send? please send invoice and transaction value proof together, it will be better. please leave your email to me for files sending.

Customer purchase [protected]
I placed an order with full payment but after my payment seller send me message that pay extra 75 dollar so he will ship this order .I mean it is fair that when you invest your money time energy and trust of online supplier with Ali that supplier can easily cheat at purchase .

I want to complaint this supplier as blacklist and I want him either send me this order on same prices which he set online before and originally I paid with my card 85 dollar.

seriously this is not acceptable for any customer to be cheated in this way and my complaint not for me it's for future customer.

Yanhe store supplier of cuppa cue stick for snooker is cheater and fraud supplier and kindly take legal action against him to stop his fraud .

Even he has to pay me back for my time and hurting me and not providing me my order even after fill payment.

My regards

Jawad Akhtar
KSA Mobile
[protected]

I received a wrong size product. Contacted AliExpress the same day. I provided all the evidence they needed. Followed the process I was told. Waited for the initial period patiently and was constantly in touch with them. I had a chat with them everyday for a month. I have only been receiving false promises and assurances! Each and every customer service lied to me. The last one even posed as a Supervisor! I requested, begged, threatened,... tried every thing possible

Note details below:

chat ID 2002000049448979 -. Gells and Rhea

2002000046572188 for chat 2018.05.11 - Mimie 2002000047629150 for chat 2018.05.14 - Collen

for chat 2018.05.21 - Caela

for chat 2018.05.22 - Carina

for chat 2018.05.22 - Morin Morgan

2002000051769885 for chat 2018.05.23 - Savaigne

for chat 2018.05.26 - Lenalyn

for chat 2018.05.27 - Kelsey and. Winter

for chat 2018.05.28 - Candy and Emma - Manager

THIS IS A SCAM!

I canceled an order within minutes of placing it, I made a mistake.
They still took the money from my bank 2 days later.
Now I've been waiting and waiting for the money back despite promises...Nothing.
No way to protect your money, just hoping they actually give it back. I won't buy anything from them again and I used it a lot previously. Be warned that if you have an issue you won't see your money again.

I paid £23.40 for some cushion covers and then an additional £12 for a customs charge which I did not realise I would have to pay. The item was never delivered to my address and when I went to the post office they told me that it had been sent back to the seller.

I contacted the seller to refund me the money but they ignored my request.

I have not purchased anything else from Aliexpress since and will not purchase again until i receive a full refund.

Order # [protected] and [protected]
Order # [protected], [protected] and [protected]

Above orders were ordered on 11th and 23rd of March 2018 and today is 26th of May 2018 its almost 2.5 months and I did not receive my orders.
I am complaining again and again in the message bar option to the supplier but they are not responding.
Kindly check this issue and resolve it as soon as possible or refund my amount back.
I am waiting for your quick response.

i placed an order on the 28th Feb 2018 i ordered for a HSABAT 3100mAh BL-5CT Battery Order amount:$ 14.32 i went to Post Office to collect items not avail. i being their four times. Yesterday i was their still the items has not arrived. i need my money back, Please Aliexpress help me to intervene this issues. Email: ([protected]@outlook.com, or [protected]@gmail.com) Tel: +[protected] or +[protected]. Please i need an argent reply.

Hi Sir,

I have proof of goods not delivered last few months. Seller told me to wait patiently. Then, the goods did not come to me.

The order has been closed automatically later. I showed seller proof of the goods did not come into Singapore. I went to post office and confirmed. Please see attached given by staff. Seller then told me tp order a new one. This is not fair.

I tried contact seller. He closed the open dispute function. We talked through messages (as attached). He only replied with an emocon.

What compensation can I get?

Thanks

Kris

I have bought Vernee Mix 2 from Ali Express. But unfortunately the sound quality is very bad so I decided to ask for a refund. The seller refused to refund. And I was told by Ali Express to ship back the item to the seller in order to get my refund back. I have done everything being told and Ali Express asked me to wait for 21 days of escalation period. After 21 days seller still giving problem by saying he didn't receive the item which he doesn't have any documents for custom clearance. So last day of escalation, the seller purposely rejected my dispute in order for not refunding me. Very obviously using dirty tactic for not refunding. N Ali Express still pending my refund. Very disappointed as Ali Express is one of the world most largest e-commerce n will let this type of misbehavior seller to ill-treated buyer.

I order a tank grab bar for my kawasaki and i recive a wrong o e.
Seller dont wanna refund and dispute get closed.
I made an appeal and past 3 weeks and nobody get back.
I been ask to return the item but shipping cost me 34.99 and i paid for item 35.99.
Seller supost be careful what his selling.
Is not my issue but Aliexpres dont care about customers.

why am i getting this security pop up when i am browsing on my account.
it is realy bugging the living life out of me. how can i stop this from happening wile i am browsing in my account.

i am going to stop using aliexpress. it is terable with that happening evry 5 minutes then i have to put in this code they give me. please i need this of.

i can not carry on like this.