ALIBRIS / Fraud
My story: I wanted to order as many hardcover copies of Hermann Hesse's works as I could find, and Alibris offered many. I ordered about twenty or so. One, in particular, Narcissus and Goldmund, was listed as, "Hardcover: New, New, Great Conditon." I paid $37.00 for that one book, plus a shipping charge of $3.99. What I received was a yellowed, worn paperback copy from the sixties--something one might find at a garage sale. Alibris and I traded numerous emails because I discoverd that there was no way to contact them by phone, and they refused to call me, though I requested a call back, leaving my phone number with, at least, two people in my emails. I was shocked to find that they did not even have a record of the sale! They told me to go to Google and find it myself. When I could not find it, someone at Alibris, finally, sent me a copy, but all it said was Alibris and the name of the book. No details--just the title of the book along with Alibiris, Alibris, Alibris repeated over twenty times: no book seller's name, no price for the book, and no shipping charge. Please know that if you need to return a book, for whatever reason, you, the customer, pay for shipping--which I did. When I complained that I should not pay for returning a book to a bookseller that was, obviously, a scam, at first, they stated that was there policy. After a few more emails, I was told that they would pay for the return shipping. Needless to say, they never did. I returned the worn paperback copy of Narcissus and Goldmund to a bookseller in New York City that offered only a PO Box and no phone number or email address on its "receipt." I even offered to accept the hardcover edition that was described on the Alibris site from that same bookseller because one of the emails Alibiris sent to me stated that "even a bookseller makes a mistake" now and then. I discovered that this was no mistake. The so-called "bookseller" never contacted me, even though I sent a letter with the book when I returned it stating that this transaction might be a "mistake, " and they could send me that hardcover edition that it lists on Alibris. I wanted to return other books because they were in paperback or not in the condition described on Alibris, I even was sent a dust jacket with no book, but paid for the book. Only yesterday my credit card company finalized the the payback. Caveat Emptor!!!
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