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2.0 4 Reviews

Alert USA Complaints Summary

1 Resolved
3 Unresolved
Our verdict: When using services from Alert USA with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Alert USA reviews & complaints 4

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Newest Alert USA reviews & complaints

ComplaintsBoard
S
9:28 am EST

Alert USA unethical business

After satisfactory service from this company for 2 years I am very upset
with their cancellation policy I notified them of my Mother's passing
within weeks of my renewal period. I returned all merchandise and received confirmation from the post office and was told it would be several
weeks before I received any refund. I then contacted my credit card issuer because I had heard of the numerous complaints against this company. I was issued a credit in the amount that I considered fair. Now, 2 months later I am being re-billed for an amount I consider extremely unfair. $116.50 for 35 days of monitoring. This is exorbitant and I will
continue to pursue a remedy that is satisfying to me.

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ComplaintsBoard
E
9:45 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Alert USA No Customer Service/Support

This company provides emergency telephone alert units for the home. I have a problem with a new unit that their "customer service" department refuses to exchange or correct. This leaves my 85 year old father alone with no emergency unit. Calls to their help line go unresolved. Requests for a manager or supervisor go unanswered. Nobody seems to care or be willing to correct the problem. Any suggestions?

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Donald Levine
Woodland Hills, US
May 12, 2009 7:33 pm EDT

DO NOT USE ALERT USA
We never received a SMOKE ALARM.We returned all of the original equipment that we received and they refuse to send us our $100 dollar deposit back claiming that we never sent back the smoke alarm when we discontinued service. This company seems to be a fraud that takes advantage of the elderly...

Be aware and beware of this company...

ComplaintsBoard
G
4:19 am EDT

Alert USA Unethical Business Practices

On February 2007, I purchased two emergency response monitoring systems from ALERT USA each at a cost of $325 plus $100 equipment deposit. I have been trying to close these accounts since February 2008 with no success.

First, they charged my credit card on February 1, 2008 with another year of service without my approval. Ten days later, ALERT advised me by letter of their action on February 10, 2008. My contract with them showed that funding was not due until February 17, 2008. With the help of VISA, I was able to stop payment and get this $650 reversed.

Second, although I returned the emergency response monitoring equipment to them they did not return the $200 equipment deposits. They advised that I had not returned two smoke alarms. The smoke alarms were not integral components of the emergency response systems. When I offered to purchase and send them two smoke alarms meeting their specification, they advised that was not acceptable and that I was being charged $100 each to replace them.

Third, after taking my $200 of deposits they now say that I owe an additional $18.75 for each contract because I did not return their smoke alarms in time. I sent them the $37.50 just to rid myself of their annoyance and now they claim that I still owe $18.75. I have called each month for the last three months to resolve this issue, and have been assured that it is resolved, but I continue to receive a bill the following month.

I am tired of this company harassing me over a charge that I have paid in full many times over.

The City of New York needs to cancel their license to do business. ALERT USA is a poor reflection on New York, and their business practices are highly unethical, annoying, and harassing in nature.

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Christina Marie Cox
, US
Sep 06, 2016 6:11 am EDT

My mother ordered a unit from Alert USA. We sent it back August 19 and still they say the haven't gotten it yet. I sent it to the only address that they gave me and still nothing. They have taken out 2 payments for a device she doesn't have. Customer services was very rude and nasty to me. I am trying to get the money back that is due to my mother and no one is willing to help me on their end. I am going to the better business bureau and the Federal Trade commission on this company. I strongly recommend that you don't use this company. They are a ripoff.

A
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Affiliatebot Fraud Company
, IN
May 16, 2012 3:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am AffiliateBot Affiliate member.Affiliatebot comapny Fraud My Commission $2415.00, Jan-2012 bot not paid and not any Reply mail
So all People I request you not Trust Affiliatebot Company.This Company Chitter and Fraud.

ComplaintsBoard
C
10:50 am EDT

Alert USA Non-response

Letter to ALERTUSA...no response: I became a paid subscriber to Alert USA in October of 2007. Each month when I check in (according to the company directive), I have always had a response from AlertUSA. Sometimes it takes three or four minutes, but still…an answer to my call…until this month. On August 1 I waited and waited and then tried a second time….but nothing. I gave up, and went back two hours later. This time I did get a response; however I am very concerned about that first call. What if I had been seriously injured or had been experiencing a heart attack? I could easily have died waiting for help. I did call the 800 # afterward and talked to David, but I wasn’t satisfied that you would be made aware of the problem.

This is not the first time I have had cause to wonder about AlertUSA. Not once, but twice, my friends and relatives have received the alert call from your company when I was in no difficulty at all. The first time, I was in my winter coat getting into the car. The second, I was in my kitchen cooking. Is it possible I could have pushed the button inadvertently? Of course. But twice? And was it possible that a call had really come from some other client desperate for help?

I am paying a considerable amount of money, in my terms, to gain the security you offer, so I’m sure you’ll understand that my family and I are beginning to wonder if we should contact another company. I would appreciate some assurances that these incidents will not be repeated.

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Ma Rosie
rochester, US
Mar 10, 2009 3:10 pm EDT

I have NO faith in this company other than they will rob my money to the end. I started my contract with quarterly payments, and was assured I could change to annual payment any time with written notice. This would reduce the monthly fee considerably. Well, 7 months later I tried. Good luck. 1st call they said no problem. I called back to confirm a week later and was now told to send my request in writing. I did this. When I called 2 weeks later to verify receipt of my written request, I was told I had to wait until my annual anniversary date to prepay for a year. They said this is in the contract. NO, NO it is not in my contract ! So I called the sales dept, pretending to be a new customer and asked if I could sign up with quarterly payments and change to annual payments at any time. Sales dept said yes, of course. Then I told them I am an existing customer, who was told the same thing when I started the service and now the company refuses to allow the annual payment method. One barrier after another. The sales rep said he can not help me and actually hung up on me. Do not use this company to try and save a few bucks, they will rip you off. Many of the employees will yell at you and most will hang up with you if you do not agree with them. I am so afraid that they will keep charging my credit card when I cancel the service. By the way, the only way to cancel and get my deposit back is to send the the equipment back to them in perfect condition. Once they get the equipment back, how can one prove it is in original condition. Best way to avoid their overcharges is to cancel your credit card. Then they can not bill you anymore.

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