Letter to ALERTUSA...no response: I became a paid subscriber to Alert USA in October of 2007. Each month when I check in (according to the company directive), I have always had a response from AlertUSA. Sometimes it takes three or four minutes, but still…an answer to my call…until this month. On August 1 I waited and waited and then tried a second time….but nothing. I gave up, and went back two hours later. This time I did get a response; however I am very concerned about that first call. What if I had been seriously injured or had been experiencing a heart attack? I could easily have died waiting for help. I did call the 800 # afterward and talked to David, but I wasn’t satisfied that you would be made aware of the problem.
This is not the first time I have had cause to wonder about AlertUSA. Not once, but twice, my friends and relatives have received the alert call from your company when I was in no difficulty at all. The first time, I was in my winter coat getting into the car. The second, I was in my kitchen cooking. Is it possible I could have pushed the button inadvertently? Of course. But twice? And was it possible that a call had really come from some other client desperate for help?
I am paying a considerable amount of money, in my terms, to gain the security you offer, so I’m sure you’ll understand that my family and I are beginning to wonder if we should contact another company. I would appreciate some assurances that these incidents will not be repeated.