A copy of email:
I, Ms Kothakota Ashalata Prabhakar have been using the prepaid [protected]) airtel connection for several years and it is certainly more expensive than a postpaid connection. However, the airtel customer care executives resorted to perverse harassments. I was gifted with an expensive laptop having all latest features. For over two weeks the airtel customer care executives are merely responding like recorded parrots without offering me proper guidance or the various options to choose a GPRS connection. Ultimately one Alok on 28/2/07 at around 7.30p.m. managed to give the internet connection but deliberately gave the wrong advice to choose a low speed modem. After which the processing was too slow to work on the internet.
Thereby, on 2/03/07 I once again phoned the 121 1411 option around 6p.m. Some Srinivas answered but could not help me with the problem. I was harassed to call several times and one Vamsi began to deliberately mislead me by asking me to disable the firewall security program and in the meanwhile the system revealed the diagnostic problem. There was also an update in process without seeking for the same. It is to complain against the male customer care executives who all have been perverse and sadistic towards me instead of offering me an unbiased and genuine customer service. They willfully and maliciously misled about the disabling of the security to cause internet threats and also the choice of speed modem was too low. The airtel staff are playing pranks with me and thereafter there has not been any response from their end. They are deliberately setting all my calls to recording machines.
It is to sincerely seek for recourse in this matter. It was the ### end of the day and I was terribly tired from a whole day at the office. It was natural that I was driven to the verge of outburst anger and curses. The perverse executive staff have driven me to a state of anger. And it is entirely their fault to deliberately connive and jointly harass me. It is a demeaning, shameful and cheap tactics adopted to harass a woman customer and worst is to cause internet threat by misleading me to disable or switch off the firewall security.
The mischief mongers should be checked and refrained from willfully harassing a lady customer. The Airtel company is obligated to call and offer remedy for proper, correct and unbiased service. The Airtel Company ought to offer the choice of GPRS available or other internet options without misleading scopes causing any damage to my system through internet threats.
Also Airtel thrives on profit in the business world where just anything is possible.Please offer me remedy and proper customer service without playing dangerous pranks.
I had also approached the Tata Indicom to avail the internet options of Data Card or the Plug 2 surf. Here again the problem was calling several phone numbers several times or repeatedly for adequate response. Each and every time a new voice or a new name or a recorded response expect the customer to repeat the problem repeatedly and only to redirect. I had also called the Mumbai office. However in the end it was only to end up disappointed (as informed by [protected] Murthy) that the plug 2 surf option was not available and shall not be so for another 15days. I fail to understand the publicity or the purpose of advertisement when the Company offices quip like parrots and offer lame excuses about unavailability thus harassing and wasting the time and energy of customers. I had to spend two days wasting phone calls over this issue and ultimately without any remedy.
It is to put forth my grievance about the lackadaisical nature of customer service offered by the stated private telecom offices and the pranks played. The same need not be trivalised.
Ms. Kothakota Ashalata Prabhakar R/o F-403 Gharonda Veera Apts Padmaraonagar Secunderabad-25, Andhra Pradesh India.
Cell Ph Nos:[protected] / [protected]