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Airtel / airtel - calls to qatar at 9.20p/m but was informed as 4.00 p/m

1 India

I have applied for Airtel connection through Frontline sales LTD. On 19/2/08.
Though I am a Vodafone holder, the reason for applying for airtel card was because of the international economical scheme offered by Airtel. These details were provided to me by Farah from Frontline Sales LTD. Further details of the scheme were as follow:
For international call from Mumbai to Qatar Rs 4 per min. without any security deposit as I have submitted the first page of my Credit Card.

The scheme sounded too good to be true & so I reconfirmed with the concerned person (Farah) before I could go with the further procedure. The reason was, I being Vodafone Customers for the past 7 years even they didn’t offer me such a good scheme.

Therefore believing Airtel was truly a Customer Oriented Services I went ahead with it.

On 19/02/2008, I received the SIM Card & on 22/02/2008 my connection was activated.

Till here everything went smooth…

It was on 25/02/2008, I called AirTel Customer Care for activating my International facility (since the main purpose for applying for Airtel was to avail the International Scheme benefits) the Customer Representative who attended to my call than informed me that I have to pay SECURITY DEPOSIT of Rs 1500/.

The trouble doesn’t end here…

Yesterday i.e. 16/04/2008, I again called up Customer Care to confirm the same wherein they told me that I had to pay the security deposit & the charges to call Qatar was Rs 9.20 paisa p/m & not Rs 4. P/m. (which was informed to at the time of taking the connection).IF now I compare the charges with the scheme offered by Vodafone, Vodafone appears to me cheaper.

My concern here is not that I have lost Rs 100 (which was the initial charges for the SIM card) nor do I have problem paying the Security Deposit. The problem here is I have been CHEATED. Had the things made clear to me at the start I would have still gone ahead with the connection (again considering that I daily need to make at least 10 calls to Qatar) which would have been profitable to your organization.

Though I know you people would still not do anything about my issue but just wanted to keep you aware on the things at happened at the base level. Again you have lost a trust of a customer who could eventually be a source of getting potential customers (as you know such business spreads more through word of mouth)

The least I can expect from you is to revert back at your earliest. My contact no is [protected].

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